商务文员英语口语参考答案 keys to the Unit 1

Unit1HandlingTelephoneCalls—InitialStageTask1:MakinganappointmentActivity1:(Page4)1.Look2.Together3.Use4.Check5.Works6.DownActivity2(Page4)Notes:Thefollowinganswersarejustreferenceanswers.Ifthesentencessaidbythestudentscanexpresstheideaofrejectingorsuggestinganalternative,theycanberegardedasthecorrectanswers.I'mafraidIambusythen.Ihavemadeanarrangementalready.ButhowaboutnextThursday,the26th?I'msorrythatwon'tworkbecauseI'mawayonbusinessthen.CouldyoucomeovertomycompanynextWednesday?Task2:TakingmessagesActivity1:(Page8)CouldyouputmethroughtoGeorgeBushinyourSalesDepartment?MayIknowwhatisinconnectionwith?CanItakeamessageforyou?CouldyougivetheinformationtoGeorgeBushrightaway?Wherecanhereachyou?Activity2:(Page8—9)TelephoneCall1: Goodmorning!Company!Clairspeaking.CanIhelpyou? Yes.Goodmorning!ThisisRalphfromCompany.CouldyouputmethroughtoVanessainyourAdministrativeDepartment? I'msorry,butVanessaisonaholiday.I'mjustheretotakemessagesandhandleemergencies.MayIknowwhatisinconnectionwith?PerhapsIcantakeamessageforyou? Well,Clair,thisisveryurgent.ThereasonIamcallingisthatwewouldlikehertoemaildetailsofnextmonth'sseminar.CouldyougivetheinformationtoVanessarightaway? rilseewhatIcando.IshouldbeabletogivethemessagethroughtoVanessa.Wouldyoupleasetellmeyouremailaddress?Andperhapshecanemailyouassoonaspossible. OK.ThisisRalphfromCompany. I'msoiTy.CouldyouspellRalphforme? R-a-l-p-h. Gotit.Andyouremailaddress? Allright.Thafs.Isthatright? Yes.Pleasetellhimthisisquiteurgent. OK.riltrytogivehimthemessageimmediately. Verygood!Manythanks.Byenow! Thankyou,bye!TelephoneCall2: Goodmorning!Company!Bettyspeaking.CanIhelpyou? Yes.Goodmorning!ThisisMariaMonboitfromCompany.CouldyouputmethroughtoRebeccainyourAdministrativeDepartment? I'msorry,butRebeccaisonaholiday.Fmjustheretotakemessagesandhandleemergencies.MayIknowwhatisinconnectionwith?PerhapsIcantakeamessageforyou? Well,Betty,thisisveryurgent.ThereasonIamcallingisthatIwouldliketoattendnextmonth'sbusinessbreakfastmeetinginsteadofthismonth's.Ifpossible,pleaseconfirmthiswithme.CouldyougivetheinformationtoRebeccarightaway? rilseewhatIcando.IshouldbeabletogivethemessagethroughtoRebecca.Wouldyoupleasetellmeyouremailaddress?Andperhapsshecanemailyouassoonaspossible. OK.ThisisMariaMonboitfromCompany. I'msorry.CouldyouspellMariaMonboitforme? M-a-r-i-aM-o-n-b-o-i-t. Gotit.Andyourtelephonenumber?——7684556 Allright.Thafs7684556.Isthatright? Yes.Pleasetellherthisisquiteurgent. OK.riltrytogiveherthemessageimmediately. Verygood!Manythanks.Byenow! Thankyou,bye!TelephoneCall3: Goodmorning!Company!Cindyspeaking.CanIhelpyou? Yes.Goodmorning!ThisisJochenAndersonfromCompany.CouldyouputmethroughtoSimoninyourAdministrativeDepartment? I'msorry,butSimonisonaholiday.I'mjustheretotakemessagesandhandleemergencies.MayIknowwhatisinconnectionwith?PerhapsIcantakeamessageforyou?——Well,Cindy,thisisveryurgent.ThereasonIamcallingisthatIwouldliketoaskaboutthescheduleforthe25thbetweentwoandfiveo'clock.Iwanttochangethetimeandlengthofmyworkshop.Ifpossible,pleasecallmeback.CouldyougivetheinformationtoSimonrightaway? rilseewhat1cando.1shouldbeabletogivethemessagethroughtoSimon. OK.ThisisJochenAndersonfromCompany. I'msorry.CouldyouspellJochenAndersonforme? J-0-c-h-e-nA-n-d-e-r-s-o-n. Gotit.Andyourtelephonenumber? Allright.Thafs.Isthatright? Yes.Pleasetellhimthisisquiteurgent. OK.Filtrytogivehimthemessageimmediately. Verygood!Manythanks.Byenow! Thankyou,bye!TelephoneCall4: Goodmorning!Company!Janespeaking.CanIhelpyou? Yes.Goodmorning!ThisisVanessafromCompany.CouldyouputmethroughtoKristeninyourAdministrativeDepartment? I'msorry,butKristenisonaholiday.I'mjustheretotakemessagesandhandleemergencies.MayIknowwhatisinconnectionwith?PerhapsIcantakeamessageforyou? Well,Jane,thisisveryurgent.ThereasonIamcallingisthatIwouldlikehimtocallJochenAndersononbehalfofmeaboutthescheduleonthe25th.CouldyougivetheinformationtoKristenrightaway? rilseewhatIcando.IshouldbeabletogivethemessagethroughtoKristen.Wouldyoupleasetellmeyouremailaddress?Andperhapshecanemailyouassoonaspossible. OK.ThisisVanessafromCompany. I'msorry.CouldyouspellVanessaforme? V-a-n-e-s-s-a. Allright. Yes.Pleasetellhimthisisquiteurgent. OK.Tiltrytogivehimthemessageimmediately. Verygood!Manythanks.Byenow! Thankyou,bye!TelephoneCall5: Goodmorning!Company!Tinaspeaking.CanIhelpyou? Yes.Goodmorning!ThisisByraninsecurity.CouldyouputmethroughtoEricinyourAdministrativeDepartment? I'msorry,butEricisonaholiday.I'mjustheretotakemessagesandhandleemergencies.MayIknowwhatisinconnectionwith?PerhapsIcantakeamessageforyou? Well,Tina,thisisveryurgent.ThereasonIamcallingisthatIwouldliketoconfirmthatthebuildingwillbeopenedforSunday.Ifnecessary,pleasecallme.CouldyougivetheinformationtoEricrightaway? rilseewhatIcando.IshouldbeabletogivethemessagethroughtoEric.

I'msorry.CouldyouspellBryanforme? B-r-y-a-n. Whatisyourtelephonenumber?——077866788890.——077866788890.Allright. Yes.Pleasetellhimthisisquiteurgent. OK.Filtrytogivehimthemessageimmediately. Verygood!Manythanks.Byenow! Thankyou,bye!checkoutpresidentialsuitesingledoubleAmericanExpressPaypalJCB(Japantwinbednon-smokingroomTask3:MakinghotelreservationActivity1:(12)Processofhotelbooking:checkinTypesofrooms:standarddeluxePaymentmeans:visaMastercardCreditBureauCard)Specialrequests:airporttransfercheckoutpresidentialsuitesingledoubleAmericanExpressPaypalJCB(Japantwinbednon-smokingroomActivity2:(Page13)1.A2.B3.C4.E5.F6.G7.D8.HNotes:Duetotherapidchangeofthelogos,thenewlogosofsomehotelsarelistedasfollows:SOFITELACCORHOTELS&RESORTS索熊特Teachermayneedtoexplaintheaimofthisactivityistohelpssrealizetheimportanceofidentifyingthelogoofthehotel,whichcanhelpsswithonlinebookingandtheprocessoffindingthehotel.Activity3： (page14) CanIhelpyou? Yes.rdliketobookaroomforCEOofourcompany. Whatroomdoyouprefer? rdliketobookasingleroomwithafront-view. Doyouhaveanyspecialroompreferences? Yes.Iwouldliketobookadeluxenon-smokingroom. Forwhichdates? FromApril20thtoApril24th. MayIhavethecustomer'sname,please? AlbertSmith. What'stherate? $50pernight Howdoyoupay? ByVisa. MayIhaveyourcardnumber?Itis888888. Whatistheexpirydate? July,2016. MayIhaveyourtelephonenumberoryouremail? Myemailis.Task4:MakingflightreservationActivity1:(Page18)Flighttype:onewaydirectflightnon-stopflightroundtripconnectingflightClassvariety:economyclassbusinessclassfirstclassTypesofseats:non-smokingseatwindowseataisleseatRelevantbehavior:arrivaldeparturecheckinconfirmflighttransfercounterActivity2:(Page18)1.H2.F3.G4.B 5.E6.D7.A8.CNotes:1.Duetotherapidchangeofthelogos,thenewlogosofsomeairlinesarelistedasfollows:XiamenAirlines:HI门I航I空XIAMENAIRAirFrance:AIRFRANCE^AmericanAirlines:Activity3:(P19)A：Hello.AirChina.MayIhelpyou?B：Yes.Haveyougotanyseatsleftonthe30thofJulyat7：30a.m.toNewYork?A：Yes,wehave.