正式与非正式信件的写作：Levels+of+formality课件

ZhengzhouForeignLanguageSchoolKongXueZhengzhouForeignLanguageSchLearningobjectivesDeveloptheawarenessofformalandinformalstylesofwritinglettersthroughacomparisonoftwoletters.Summarizetheformatandlinkingwordsofaformalletter.Applytheformat,linkingwordsandsuitableexpressionstoaformalletter.LearningobjectivesDeveloptheLevelsofformalityLevelsofformalityMaxChloeHawthorneRupertMetcalfwaiterownerofLeJardinregularcustomerMaxChloeHawthorneRupertMetcaTheGrange15Lamb’sMewsLondonSW191PF19thJanuaryDearMsHawthorne,IamwritingtoexpressmydisappointmentwiththeeveningmywifeandIspentatyourrestauranttwonightsago.Whilethefoodwas,asusual,verygood,Iregrettoinformyouthattheservicefromourwaiter,Max,wasmostunsatisfactory.Firstofall,whenwearrived,wediscoveredourtableoverlookingthegardenhadbeenallocatedtosomeothercustomers.ThenewtableweeventuallyreceivedwasbythedoorandwhenIcomplainedMaxjustlaughed.Furthermore,asweweresittingdown,hewasextremelyfamiliarwithmywife,whichdeeplyembarrassedher.Whenourmealcame,heservedthefoodcasuallyandattheendclearedtheplatesinamostdisgustingfashion.Regardingthepaymentofservice,Iquoteyourmenuwhichstatesthatthematterofrewardingserviceisatthediscretionoftheclient.Inaddition,IshouldpointoutthatonotheroccasionsIhaveleftatleast12percent.Thistime,Ifeltjustifiedinleavingnothing.Iregrethavingtowritethisletter,butasaregularcustomerIamextremelydispleasedanddidnotexpecttobetreatedinthismanner,Ilookforwardtohearingfromyouwithasatisfactoryreply,or,ifyouprefer,wecouldmeetinpersontoresolvethismatter.Yourssincerely,

RupertMetcalfRupertMetcalfheadinggreetingbodyendingsignature

BodyPart1Part2Part3IntroductoryparagraphPointsyouwanttomakeActionyouwishtobetakenBodyPart1Part2Part3Introduca)DearChloe,b)Ok.IadmitIforgottoclearthetablethewayIwassupposedto.ButbythistimeIwasfedupwithMr.Metcalf.c)Justashortnoteinreplytoourmessageonmyansweringmachine.I’mreallyupsetthatyou’resoangrywithoutevenlisteningtomysideofthestory.d)Anotherthing,thisbusinessabouthiswife,Ionlycomplimentedheronherdress.Shedidn’tseemtomind.e)Tostartwith,whenMr.andMrs.Metcalffinallyturneduptheywereatleast45minuteslate.That’swhyIhadgiventheirtabletosomeothercustomers.f)Heisnotoriouslymeanandaccordingtotheotherstaffalwaysleavestinytips.g)IamreallysorrythatIhavehadtowritethisletter.Icanunderstandthatyou’reangry,butI’mreallyupsettoo.IapologizeifIhavecausedyouproblems,butI’vebeenreallypopularatthe“Cafe”.Let’stalkandsortthingsout.Hopetohearfromyousoon.h)Asfarasservicegoes,Iknowitsaysserviceisuptotheclient,butIthinkhejustusesitasanexcusetoleavelittleornothing.i)Asfortheothertablebythedoor,Iwenttoalotoftroubletosetitup.Whenhemoanedaboutwhereitwas,Icouldn’thelplaughing.j)Allthebest,Maxa-c-e-i-d-b-h-f-g-ja)DearChloe,a-c-e-i-d-FormalInformalDearMsHawthorneI’mwritingtoexpressTostartwith/AnotherthingarrivedhadgivenmoanaboutAsfarasservicegoesisatthediscretionofLet’stalkandsortthingsoutYourssincerelyDearChloeisupto…Firstofall/FurthermoreturneduphadallocatedcomplainaboutRegardingthepayment…Justashortnoteinreplyto…Wecouldmeetinpersonto…AllthebestFormalInformalDearMsHawthornformalityavoidcontractionavoidimperativevoiceuselonger,complexsentencesavoidcolloquialwordsformalityavoidcontractionavoiWritingpractice:WriteChloe’sreplytoMr.Metcalf.Requirements:1.Maketheletterfairlyformal.2.Followtheformatofletters:1)respondtohiscomplaints.(2—3sentences)2)tellhimwhatactionyouhavedecidedtotakeaboutMax.(1sentence)3)offersomekindofcompensationtoMr.Metcalf.(1sentence)Writingpractice:WriteChloe’sDearMr.Metcalf,Iamwritingtoapologizeforwhathappenedtheothereveningat‘LeJardin’._________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Onceagain,Ihopeyouwillacceptmymostsincereapologiesforwhathappenedtheotherevening.Icanassureyouthatitwillnothappenagain.Welookforwardtoseeingyouagainat‘LeJardin’.Yourssincerely,ChloeHawthorneDearMr.Metcalf,EvaluationcriteriaSuitablewordsandexpressionsBasicskills:

handwriting,spelling,punctuationComplexsentences:sentencepatterns,clausesGrammar:

tense,voice,structureLogicalproblems:

linkingwordsEvaluationcriteriaSuitablewoInthefirstplace,itwasnotappropriateforMaxtolaughwhenyoucomplainedabouttheunsatisfactorytableallocatedtoyou,whichMaxhasrealizedandbeendeeplyapologeticabout.Moreover,itwillbeguaranteedthatourstaffwillkeepaproperdistancefromcustomerssothattheyareneithertoocasualnortooformal.Maxhasbeenrequiredtoapologizeeitherbyletterorinperson.Concerningthepaymentoftheservice,itisabsolutelyatthediscretionofourhonorableclients.Additionally,wewillofferyoua30%discountascompensationnexttimeyoucome.Inthefirstplace,itwasnotAssignmentWriteChloe’sreplytoMaxintheformofanote.Requirements:MakethenotefairlyinformalThecontentsinclude:1)respondtohisapology(1sentence)2)tellhimwhatactionyouhavedecidedtotakeabouthim(1—2sentences)3)reaffirmtherulesofLeJardin(1—2sentences)AssignmentWriteChloe’sreplyThankyouallThankyouallZhengzhouForeignLanguageSchoolKongXueZhengzhouForeignLanguageSchLearningobjectivesDeveloptheawarenessofformalandinformalstylesofwritinglettersthroughacomparisonoftwoletters.Summarizetheformatandlinkingwordsofaformalletter.Applytheformat,linkingwordsandsuitableexpressionstoaformalletter.LearningobjectivesDeveloptheLevelsofformalityLevelsofformalityMaxChloeHawthorneRupertMetcalfwaiterownerofLeJardinregularcustomerMaxChloeHawthorneRupertMetcaTheGrange15Lamb’sMewsLondonSW191PF19thJanuaryDearMsHawthorne,IamwritingtoexpressmydisappointmentwiththeeveningmywifeandIspentatyourrestauranttwonightsago.Whilethefoodwas,asusual,verygood,Iregrettoinformyouthattheservicefromourwaiter,Max,wasmostunsatisfactory.Firstofall,whenwearrived,wediscoveredourtableoverlookingthegardenhadbeenallocatedtosomeothercustomers.ThenewtableweeventuallyreceivedwasbythedoorandwhenIcomplainedMaxjustlaughed.Furthermore,asweweresittingdown,hewasextremelyfamiliarwithmywife,whichdeeplyembarrassedher.Whenourmealcame,heservedthefoodcasuallyandattheendclearedtheplatesinamostdisgustingfashion.Regardingthepaymentofservice,Iquoteyourmenuwhichstatesthatthematterofrewardingserviceisatthediscretionoftheclient.Inaddition,IshouldpointoutthatonotheroccasionsIhaveleftatleast12percent.Thistime,Ifeltjustifiedinleavingnothing.Iregrethavingtowritethisletter,butasaregularcustomerIamextremelydispleasedanddidnotexpecttobetreatedinthismanner,Ilookforwardtohearingfromyouwithasatisfactoryreply,or,ifyouprefer,wecouldmeetinpersontoresolvethismatter.Yourssincerely,

RupertMetcalfRupertMetcalfheadinggreetingbodyendingsignature

BodyPart1Part2Part3IntroductoryparagraphPointsyouwanttomakeActionyouwishtobetakenBodyPart1Part2Part3Introduca)DearChloe,b)Ok.IadmitIforgottoclearthetablethewayIwassupposedto.ButbythistimeIwasfedupwithMr.Metcalf.c)Justashortnoteinreplytoourmessageonmyansweringmachine.I’mreallyupsetthatyou’resoangrywithoutevenlisteningtomysideofthestory.d)Anotherthing,thisbusinessabouthiswife,Ionlycomplimentedheronherdress.Shedidn’tseemtomind.e)Tostartwith,whenMr.andMrs.Metcalffinallyturneduptheywereatleast45minuteslate.That’swhyIhadgiventheirtabletosomeothercustomers.f)Heisnotoriouslymeanandaccordingtotheotherstaffalwaysleavestinytips.g)IamreallysorrythatIhavehadtowritethisletter.Icanunderstandthatyou’reangry,butI’mreallyupsettoo.IapologizeifIhavecausedyouproblems,butI’vebeenreallypopularatthe“Cafe”.Let’stalkandsortthingsout.Hopetohearfromyousoon.h)Asfarasservicegoes,Iknowitsaysserviceisuptotheclient,butIthinkhejustusesitasanexcusetoleavelittleornothing.i)Asfortheothertablebythedoor,Iwenttoalotoftroubletosetitup.Whenhemoanedaboutwhereitwas,Icouldn’thelplaughing.j)Allthebest,Maxa-c-e-i-d-b-h-f-g-ja)DearChloe,a-c-e-i-d-FormalInformalDearMsHawthorneI’mwritingtoexpressTostartwith/AnotherthingarrivedhadgivenmoanaboutAsfarasservicegoesisatthediscretionofLet’stalkandsortthingsoutYourssincerelyDearChloeisupto…Firstofall/FurthermoreturneduphadallocatedcomplainaboutRegardingthepayment…Justashortnoteinreplyto…Wecouldmeetinpersonto…AllthebestFormalInformalDearMsHawthornformalityavoidcontractionavoidimperativevoiceuselonger,complexsentencesavoidcolloquialwordsformalityavoidcontractionavoiWritingpractice:WriteChloe’sreplytoMr.Metcalf.Requirements:1.Maketheletterfairlyformal.2.Followtheformatofletters:1)respondtohiscomplaints.(2—3sentences)2)tellhimwhatactionyouhavedecidedtotakeaboutMax.(1sentence)3)offersomekindofcompensationtoMr.Metcalf.(1sentence)Writingpractice:WriteChloe’sDearMr.Metcalf,Iamwritingtoapologizeforwhathappenedtheothereveningat‘LeJardin’._________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Onceagain,Ihopeyouwillacceptmymostsincereapologiesforwhathappenedtheotherevening.Icanassureyouthatitwillnothap