酒店餐饮服务经理岗位职责

12/12XXHotelJobDescriptionXX饭店岗位职责Position:F&BServiceManagerGrade:6职位：餐饮服务经理级不：6级Department:RestaurantDivision:Food&Beverage部门：餐厅及酒吧隶属：餐饮部Reportto:DirectorofF&B上级：餐饮部总监Preparedby:WilliamChengApprovedby:拟稿：批准：JobSummary:CoordinationofdaytodayFood&Beverageoutletactivities.AssistDirectorofFood&BeverageinPlanning,organizing,budgetinginalloutletsandbars.ProvideastrongcommunicationlinkbetweenOutletManagersandtheDirectorF&B。岗位概述：协调餐饮部各部门的运作。协助餐饮总监制定餐厅及酒吧的预算。在餐饮部总监及餐厅经理中提供良好的沟通桥梁作用。Duties&Responsibilities:EnsurethewholeF&BDepartmentandassociatesofferaoutstandingservicetotheguests.ProvideastrongcommunicationlinkbetweenOutletManagersandtheDirectorF&B.Services:EnsurethatservicesarecarriedoutinaccordancewithSGSSstandardsEnsurealltheassociatescarryoutthetasksaccordingtotheS&P.FocusoncustomerserviceandassociatedevelopmentneedsinalloutletsSupervisesthequalityofserviceinalloutletsduringmealperiods.Training:Recruitment,training,developmentandrosteringofassociates.Providetrainingsupporttoalloutletmanagers.Shouldbeamotivatedtrainerandwillingtotrain.StandardandProcedure:EnsurealltheassociatescarryoutthetaskaccordingtotheS&P.AssistDirectorofF&Bindeveloping,updatingS&P.Planning:AssistDirectorofF&Binsourcinglocalsuppliersforequipmentorotherrequirementsinthedepartment.Menuknowledge:Goodbeverageknowledge/goodknowledgeofbeverageserviceskills/goodmenuandfoodknowledge.ManagementandCommunication:Theincumbentisresponsible,toensurethatF&BDepartmentisrunefficientlyandthathe/sheapplyallmanagerialprinciplestoensureGuestSatisfactionandfinancialbenefitstotheowners,inaccordancewiththebudgetedguidelinesandS&P.TheincumbentshouldbeabletoworkwithoutsupervisionandbeabletotakeonthedutiesofDirectorF&B,inhisabsence.Coordinationwithotherdepartments,i.e.:Engineering,HouseKeeping,Sales&Marketing,etc.Assistoutletmanagersinassociatecounseling.ActivelyinvolvedinassistingBanquetManagerinexecutionofimportantfunctions.TheincumbentshouldprovidecreativesupporttotheBanquetManager.Interactwithguestsinalloutlets,inordertoenhancetheirdiningexperienceandbuildrelationships.Meeting:AttendF&BMeetingsandconductthesameintheabsenceofDirectorofF&B.AttendassociatebriefingsinallOutletsandBars.CoordinateswithDirectorofF&Bondetailsofdaytodayfunctions.Coordinateday-to-dayoperationswiththeOutletManagers.CostControl:Determiningoptimumassociating,product,stockandequipmentlevels,inrelationtobusinessneeds,keepinginmindthevariousseasonalperiodsofbusiness.GoodknowledgeofP.O.Ssystem(Micros).HygieneandGrooming:Monitoringassociategroomingandassociatehygiene.Reviewingthesameduringassociatebriefings.MarketingSurvey:Sales&Marketingfocus,indevelopingFood&Beveragepromotionsinoutlets,coordinatingguestsfeedback,analysisofguestsfeedbackandalteringthestrategytotheguestsneeds.Competitiveanalysisshouldbeaccomplishedatleastonceafortnight,withaviewofdifferentiatingourproductandthereforeincreasingourmarketshare.Computing:Computerliteracy,includingspreadsheetsoftwareCertificate:GoodunderstandingofSOFTSKILL,MFT,TSWandmanagementskill.General:UnderstandStarwoodSPGplans.Collectionandanalysisoffinancialdatatoassistindecision-making.AssisttheDirectorofF&BandOutletManagerongivingcreativesuggestions.ProvidesupporttoStewardingmanager.Assistoutletsduringtheirpeakperiodofservice.AssisttheDirectorofF&Binplanning,Organizingandexecutionofspecialeventsandfoodpromotions.KeepabreastwithlatestdevelopmentsandtechnologyintheF&BindustryAssistDirectorofF&Binsouringappropriateentertainmentforvariousoutletsasrequired责任义务:保证餐饮部所有职员给客人提供优质的服务。在餐饮部总监及餐厅经理中提供良好的沟通桥梁作用。服务：确保职员依照SGSS标准给客人提供服务。确保职员按照标准与程序完成任务。要紧注意力集中在客人服务及职员进展中。操纵所有餐厅用餐期间的服务质量。培训：招聘、培训、进展和治理职员。给各餐厅经理提供培训报告。要成为一个有鼓舞能力的训导师标准与程序：确保职员按照标准与程序完成任务。协助餐饮总监对其进行进展与更新。打算：协助餐饮部总监采购设备。菜单知识：熟知酒水及酒水服务知识并了解各种食品及有效的制作菜单。治理和沟通：要紧责任在确保餐饮部的正常运作，职员遵守规则，保证客人中意，给业主带来更好的效益，达到预算。无需在任何人的治理下工作，在餐饮总监不在时担当起餐饮总监的职责。与其他部门作好协调工作。如：工程部、总管部、销售部。协助餐厅经理与职员沟通。积极主动的关心宴会厅经理完成重要的宴会。有责任给宴会厅经理提供制造性的建议。为了增加回头客人及建立良好的关系，同餐厅客人进行交流。会议：参加餐饮部例会，在餐饮总监不在时对餐厅作以正确指导。餐加所有餐厅及酒吧的例会。同餐饮部总监共同协商每天的工作细节。同各餐厅经理协商每天的运作。成本操纵：依照生意需求及淡、旺季情况决定运作设备。熟知P.O.S.电脑系统操作。仪容仪表：检查职员礼貌及卫生情况，在例会上予以回忆、强调。市场调查：负责促销餐饮部食品节，得到客人反馈意见，并分析客人反馈依照客人意见作出相应策略。至少两周作一次与竞争对手的收入分析，找出细微的差不，增加我们市场的占有率。电脑知识：良好的英语表达及书写能力。熟悉计算机系统包括格式及软件证书：获得TSW,SOFTSKILL,MFT培训技巧及治理技巧证书。其它：掌握仕达屋SPG推广打算。收集及分析财务报告并协助作出有关决定。给餐饮总监及餐厅经理提供有创议性的意见。给总管事提供报告。在用餐高峰期协助各餐厅的运作。协助餐饮总监制定及完成专门宴会及食品节。对餐饮出品趋势及技术要有一定掌握。协助餐饮部总监为各部门查找适当的乐队。JobKnowledge/Skill:ExcellentEnglishskills(Verbalandwritten)Computerliteracy,includingspreadsheetsoftware专业知识技能:良好的英语表达及书写能力。熟悉计算机系统包括格式及软件Education:CollegeCertificateTechnicalcourseinF&Bmanagement,Minimum3yearsfulltimecourse教育：大专毕业证书满3年的餐饮技术治理课程Experience:TechnicalcourseinF&Bmanagement(minimum3years,Full-timecourse).Experienceasoutletmanagerfor4-5yearsina5StarHotel.Experien