酒店管理质检酒店质检报告明细表单(叶予舜)课件

1序号NO.标准Criteria合格YES部分PARTIAL不合格NO得分POINTS备注REMARKS改进日期ActionPlan1店外场所EXTERIORGROUND1.1酒店标志和标识的状况CONDITIONOFHOTELSIGNANDLOGO1.1.1清洁、醒目，状况良好Cleanmarkednessandingoodcondition1.1.2夜间灯箱要有足够、完整的照明Sufficientlylitatnight1.2入口Entrance1.2.1进入酒店的指引标识清晰，便于外来车辆及客人进入Clearsignagefortheconvenienceofcomingarrivingguests1.2.2干净，整洁，无垃圾Clean,tidiness,nodebris1.3停车场状况CONDITIONOFCARPARK1.3.1干净Clean1.3.2道路状况良好（无坑洼）Roadingoodcondition(nopotholes).1.3.3指向的、“不能停车（NOPARKING）”及允许高度的标志要清晰可见"NoParking"andheightclearancesignsclearlyvisible.1.3.4停车位有专人管理，引导，保证车位不被当作其他用途PatrolledregularlybySecurity1.4室外旗帜OUTDOORFLAGS1.4.1至少3根旗杆，分别悬挂戴斯品牌旗帜、国旗、业主公司旗帜......1序号标准Criteria合格部分不合格得分备注REMARK2序号NO.标准Criteria合格YES部分PARTIAL不合格NO得分POINTS备注REMARKS改进日期ActionPlan3flagsatleast(DaysInnLogoflag,nationalflag&ownercompanyflag)1.4.2所有旗帜保持良好状态，从清晨悬挂到日落Allflagsingoodconditionandflownfromearlymorninguntil1.5sundown建筑外观及周边物品（植物、装饰、景观、喷泉）CONDITIONOFEXTERIOROFTHEBUILDING1.5.1干净Clean.1.5.2状况良好Ingoodcondition.1.5.3足够的照明Sufficientlighting.2大堂LOBBY2.1外观和状况GENERALAPPEARANCEANDCONDITIONOFHOTELLOBBY2.1.1干净,垃圾箱及烟灰缸等保持清洁Clean,keepthetrashcans&ashtraysclean2.1.2状况良好Ingoodcondition.2.1.3足够的照明Sufficientlighting.2.1.4适当的纯音乐背景音乐Backgroundmusic.2.2每日记事板和一览表......2序号标准Criteria合格部分不合格得分备注REMARK3序号NO.标准Criteria合格YES部分PARTIAL不合格NO得分POINTS备注REMARKS改进日期ActionPlanDAILYEVENTBOARDSANDLISTINGS2.2.1干净、状况良好Cleanandingoodcondition.2.2.2信息及时且拼写正确、易认Currentwithcorrectspellingandeasytofollow.2.2.3彩色印刷，有酒店LOGO，Multicolorprintingspace,withhotellogo2.3公共休息室PUBLICRESTROOMS2.3.1洁净Clean.2.3.2完好备用Wellstocked.2.3.3无异味Odour-free.2.3.4经常有服务Regularlyserviced.2.3.5照明好Well-lit.2.4公共卫生间RESTROOMINLOBBY2.4.1及时清理，时刻保持整洁Regularlyserviced,clean.2.4.2无异味Odour-free.2.4.3设施设备能够正常使用Wellstocked.......3序号标准Criteria合格部分不合格得分备注REMARK4序号NO.标准Criteria合格YES部分PARTIAL不合格NO得分POINTS备注REMARKS改进日期ActionPlan2.4.4照明充足Welllit.2.4.5卫生用纸时刻保持充足提供Toiletpapersupplysufficient2.4.6各个厕位内至少保证一个挂衣钩Atleastonecoathookineverystall2.5大厅内的指向标志DIRECTIONALSIGNSINTHELOBBY2.5.1干净Clean.2.5.2状况良好Ingoodcondition.2.5.3标志安放位置醒目、易懂Signsareprominentlylocated,easytofollow.2.6前台FRONTDESK2.6.1前台要干净、整洁，笔要保持工作状态，记事本外观要新。Frontdeskcounterisclean,neatandtidy.Pensareinworkingconditionandblotterpadsarelookingnew.2.6.2酒店前台必须放置戴斯（中国）酒店宣传册及戴斯简报。TheDaysInnChinabrochures&DaysNewsmustbeprominentlydisplayedatthefrontdesk.2.6.3戴斯（中国）VIP卡DICVIPcard大堂醒目位置摆放戴斯（中国）集团统一印制的VIP卡宣传海报DICVIPcardposterisprominentlydisplayedinLobby......4序号标准Criteria合格部分不合格得分备注REMARK5序号NO.标准Criteria合格YES部分PARTIAL不合格NO得分POINTS备注REMARKS改进日期ActionPlan前台摆放VIP卡折页宣传册DICVIPcardbrochuresplacedinLobby前台提供VIP卡介绍及销售服务ReceptionprovidesVIPcardintroductionandsalesservice前台摆放戴斯（中国）酒店宣传册PlaceDIChotelbrochureinreceptionarea.2.6.4所有酒店必须接受主要信用卡作为支付方式。酒店至少应接受：AmericanExpress,MasterCard,Visa,DinersClub和银联卡Propertiesmustacceptallmajorcreditcardsaspaymentforallcharges.Asaminimum,thismustincludeAmericanExpress,MasterCard,Visa,DinersClub,andUnionPay.2.7行李存放区域BAGGAGEAREA2.7.1干净,有序Clean，orderly3客房ROOMS3.1洗衣服务LAUNDRYSERVICE3.1.1洗衣袋及洗衣价格单必须放置于所有客房及前台。戴斯三星酒店可以选择是否提供上述服务，如提供此服务，则洗衣袋及洗衣价格单必须放置于所有客房及前台。ItisoptionaltooffersamedayguestlaundryanddrycleaningserviceforDaysInn’s,however,ifaDaysInndecidestoofferthisservice,laundrybagsandpricelistisrequiredtobeoffered.3.2客房广告GUESTROOMADVERTISING......5序号标准Criteria合格部分不合格得分备注REMARK6序号NO.标准Criteria合格YES部分PARTIAL不合格NO得分POINTS备注REMARKS改进日期ActionPlan3.2.1所有放置于客房内的广告制作应专业，并应有助于推广戴斯品牌。客房内的广告只限用于戴斯酒店的服务及设施、戴斯品牌的宣传、其他戴斯酒店的推广及当地非住宿业公司的宣传广告。AllguestroomadvertisingshouldbedoneprofessionallyandshouldbenefittheDaysInnSystemasawhole.3.3基本客房设施要求GUESTROOMINITIALCONDITION3.3.1门锁功能正常，好使好用。Doorlocksfunctionsmoothly,andareinexcellentcondition.3.3.2房间的地毯情况良好，没有明显的破损、缝裂和线头，没有任何污迹和破洞。Carpeting/Flooringthroughouttheroomareinverygoodcondition,freeofvisiblewearandlooseseamsandthreads,andarecompletelyfreeofdebrisandstains.3.3.3墙、木家具和天花情况良好，没有划痕、脏痕和尘灰。Walls,woodworkandceilingsareinverygoodcondition,freeofnicks,marksanddirt.3.3.4家具情况良好，没有裂缝，划痕和污尘。Furnitureareinverygoodcondition,freeofvisiblewear,andarecompletelyfreeofdebrisandstains.3.3.5窗和玻璃门里面洁净，外面净洁，包括门坎和门框。Windowsandglassdoorsarecompletelycleaninside,verycleanoutside,includingsillsandframes.3.3.6窗和玻璃门操作灵活，安全，玻璃门上有安全扶手。Windowsandglassdoorsoperatesmoothlyandeasily,andlocksecurely,withsafetybarsonglassdoors.3.3.7房间里的架子和抽屉没有灰尘和划痕。Allshelvesanddrawersthroughouttheroomarecompletelyfreeofdustanddebris.......6序号标准Criteria合格部分不合格得分备注REMARK7序号NO.标准Criteria合格YES部分PARTIAL不合格NO得分POINTS备注REMARKS改进日期ActionPlan3.3.8床要柔软舒适，放置足够的枕头（大床4个，小床2个）。Bedspresentaplushandcomfortableappearance,withextrapillow(4onkingbed,2ontwinbed).3.3.9所有床上用品情况良好，没有破裂、污渍、头发等。Allbeddingmaterialsareinexcellentcondition,freeofwearandanydebris,hairorstainwhatsoever.3.3.10整个房间无异味，通风良好。Entireroomisfreshandodor-freeandgivesanimpressionofgoodventilation.3.3.11温度开关操作简单，可以迅速改变室内温度。Temperaturecontrolsaresimpletouseandhaveefficienteffectivenessinchangingroomtemperature.3.3.12床上、书桌、椅子和沙发处有良好看书照明。Lightingprovidessuperiorreadingilluminationatthebed,desk,andchairs/sofas.3.3.13房间内放置印刷品有、客服指南、文具、地图、客人问卷、送餐菜单，且保持良好状态。RoomcollateralincludeDirectory,GuestServicesDirectory,gueststationery,citymap,guestquestionnaireandroomservicemenu,allinexcellentcondition.3.3.14酒店必须确保客人能够24小时使用客房电话。Incomingandoutgoingtelephoneservicemustbeavailabletoguest24hoursaday.3.3.15提供常用电话、语音留言和酒店分机指示。Instructionsfortelephone,voicemail,andfrequentlyusedhotelextensionswillbeprovided.......7序号标准Criteria合格部分不合格得分备注REMARK8序号NO.标准Criteria合格YES部分PARTIAL不合格NO得分POINTS备注REMARKS改进日期ActionPlan3.3.16房间期刊包括酒店杂志，当地流行杂志、电视节目指南和现任发行物，且处于良好状态。PeriodicalsincludeaHotelmagazine,localmagazine,andTVprogramviewingguide,allcurrentissuesandinexcellentcondition.3.3.17电视、广播情况良好、使用功能方便（包括遥控）电视频道指南放在显著位置。Televisionandradiosareingood,cleancondition,functionconveniently(includingremotes),andTVchanneldirectoryisprominentlyavailable.3.3.18房内镜子没有污点，使用正常。Mirrorsthroughouttheroomarespotlesslyclean,andinexcellentrepair.3.3.19浴室设备干净无污点，没头发、损坏和变色。Bathroomfixturesarespotlesslyclean,freeofhair,damageanddiscoloration.3.3.20毛巾和浴袍情况良好，柔软、吸水和不褪色。仅在套房提供。Towelsandrobesareinexcellentcondition,fluffyandabsorbentandcolorconsistent.DaysInn—robesaretobeprovidedinsuites3.3.21排水顺畅快速。Drainsfunctionsmoothlyanddrainquickly.3.3.22水笼头好使好用，管内水压正常。Tapsfunctionsmoothlyandprovideforfirmwaterpressureinallfixtures.3.3.23地面，墙面水泥缝隙填充情况良好，没有褪失现象。Groutandcaulkareinexcellentrepair,anddonotshowanydiscoloration.3.3.24浴室用品方便适用。Thebathroomamenitiesareconvenientlyavailable.......8序号标准Criteria合格部分不合格得分备注REMARK9序号NO.标准Criteria合格YES部分PARTIAL不合格NO得分POINTS备注REMARKS改进日期ActionPlan3.3.25酒店内所有区域无虫、鼠害。Allareasmustbefreeofinsects,rodentsandpests.3.3.26酒店内客人所有可视区域包括：景观，建筑物内外墙，标识，户外广告栏，内部装修及装饰须遵从戴斯酒店管理集团（中国）之标准。Alllandscaping,buildinginteriorsandexteriors,signs,billboards,interiorfurnishingsanddécorinareasobservabletotheguestasanyandalladditionsorreplacementsofitems,mustcomplywithDICStandard.3.4客房供应品GUESTROOMSUPPLIES3.4.1男式衣架（配置标准按照集团房务部管理手册的规定执行）Hangers–normal(ThedetailsplacementstobeperRoomsDivisionManualSpecification).3.4.2女式衣架（配置标准按照集团房务部管理手册的规定执行）Hangers–skirt(ThedetailsplacementstobeperRoomsDivisionManualSpecification).3.4.32x纤维拖鞋配置每间客房。2xslippers–syntheticperroom3.4.42x洗衣袋配置每间客房。2xlaundrybag–syntheticperroom3.4.52x购物袋配置每间客房2xshoppingbagperroomPlastic–StandardRoom3.4.61x钢笔或圆珠笔配置每间客房服务指南内。1xpen/ballpenservicedirectory3.4.71x铅笔配置每间客房记事本的上方。1xpencilpernotepad3.4.82x平底大玻璃杯配置每间客房。2xtumblerperroom......9序号标准Criteria合格部分不合格得分备注REMARK10序号NO.标准Criteria合格YES部分PARTIAL不合格NO得分POINTS备注REMARKS改进日期ActionPlan3.4.92x平底大玻璃杯配置每间客房浴室。2xtumblerperbathroom3.4.102x咖啡杯或茶杯带碟配置每间客房。2xcoffeemug/cups/saucerperroom3.4.112x咖啡匙或茶匙配置每间客房。2xteaspoonsperroom3.4.122x烟灰缸配置每间吸烟的标准客房3x烟灰缸配置每间吸烟的套房2xashtrayperstandardroom(smokingroom)3xashtraypersuite(smokingroom)3.5客房供应品-糖,咖啡,茶包GUESTROOMSUPPLIES–TEA&COFFEESETUP3.5.1咖啡：2x三合一速溶咖啡+2x纯咖啡每间客房。2xcomplimentarycoffeemixand2xblackcoffeeperroom3.5.22x中式茶包配置每间客房。2xChineseteaperroom3.6客房宣传品/印刷品GUESTROOMCOLLATERALS3.6.11x请勿打扰卡，放置于客房门后把手上。1xDNDsignbehindtheguestroomdoor.3.6.22x洗衣单放置于洗衣袋口袋内。2xlaundrylistperlaundrybag.3.6.32x免费矿泉水标签放置于每瓶矿泉水颈口。2xcomplimentarywatertagperwaterbottle.3.6.41x电视节目单，1x电视节目单夹放置于电视机旁/床头便于客人使用1xTV/channellist&1xTV/programholderperTV.3.6.51x酒店服务指南，配置每间客房内。1xguestservicedirectoryperroom......10序号标准Criteria合格部分不合格得分备注REMAR11序号NO.标准Criteria合格YES部分PARTIAL不合格NO得分POINTS备注REMARKS改进日期ActionPlan3.6.61x文具夹,配置每间客房。1xstationeryfolderperroom.（3.6.5&3.6.6可合并）3.6.71x电话记录本+1支铅笔配置每部电话机旁边。1xnotepad&1xpencilpertelephoneset.3.6.8A4信纸（配置标准按照集团房务部管理手册的规定执行）。Writingpaper-A4(ThedetailsplacementstobeperRoomsDivisionManualSpecification).3.6.9A4信封（配置标准按照集团房务部管理手册的规定执行）。Envelope-A4(ThedetailsplacementstobeperRoomsDivisionManualSpecification).3.6.101x客人意见书，配置客房文具夹内。1xopinioncard.3.6.111x免换床单卡/环保卡，配置每间客房。1xbedsheetre-usecardperroom.3.6.121x免换毛巾卡/环保卡，配置每间客房浴室。1xtowelre-usecardperbathroom.3.6.131x火柴,配置每间吸烟客房。1xmatchespersmokingroom.3.7浴室物品BATHROOMAMENITIES3.7.11x洗发液，独立包装，配置每间客房。1xshampooperroom,individualpacking.3.7.21x护发素，独立包装，配置每间客房。1xconditionerperroom,individualpacking.3.7.31x沐浴液，独立包装，配置每间客房。1xshower/bathgelperroom,individualpacking.3.7.41x手皂，配置每间客房。套房需增加一个。1xhandsoap（40g）perroom.1xadditionalforsuite.......11序号标准Criteria合格部分不合格得分备注REMAR12序号NO.标准Criteria合格YES部分PARTIAL不合格NO得分POINTS备注REMARKS改进日期ActionPlan3.7.51x沐浴皂，配置每间套房的浴缸或淋浴间。1xbathsoap(50g)perbathtuborshowerstallinsuite.3.7.61x针线包,配置每间客房塑料盒装–只提供套房纸盒装–所有标准房间1xsewingkitperroomplasticbox–Suiteonlypaperbox–AllStandardRoom3.7.71x棉花棒，配置每间客房。1xcottonbudsperroom.3.7.81x浴帽,配置每间客房1xshowercapperroom3.7.92x牙刷和牙膏,配置每间客房。2xtoothbrushandtoothpasteperroom.3.7.101x梳子,配置每间客房，如房间入住两人时，需增加一个。1xcombperroom,1additionalfordoubleoccupancyroom.3.7.112x卫生袋,配置每间客房。2xsanitarybagperroom.3.7.121x皂碟，配置每间客房。1xsoapdishperroom.3.7.131x挂衣钩1xclothes-hook3.8浴室布草BATHROOMLINEN3.8.12x普通浴巾，配置每间:标准客房2xbathtowel–regularperAllStandardRoom3.8.22x普通手巾，配置每间:标准客房2xhandtowel–regularperAllStandardRoom......12序号标准Criteria合格部分不合格得分备注REMAR13序号NO.标准Criteria合格YES部分PARTIAL不合格NO得分POINTS备注REMARKS改进日期ActionPlan3.8.32x普通面巾，配置每间:标准客房2xfacetowel–regularperAllStandardRoom3.8.41x地巾，配置每间客房。1xbathmatperroom.3.8.51x浴室防滑地垫，配置每间客房。1xbathmat–rubberperroom.3.8.61x浴帘,配置每间客房。1xshowercurtainperbathtub.3.8.71x浴帘绳，配置每间浴室浴缸上方位置。1xshowercurtainlinerperbathtub.3.8.82x普通浴袍，配置每间:套房2xbathrobe–regularperSuiteOnly–DaysInn3.9非吸烟房NON-SMOKINGROOMS3.9.1所有戴斯酒店应保证30%的客房为非吸烟客房。如当地市场需要，应相应增加非吸烟房间的数量。酒店根据非吸烟房间总数的规定设置适当的楼层为非吸烟楼层。Allnon-smokingroomsshouldbeinadjacentblocksorsomeotherarrangementwhichwillsimplifyhousekeeping,reservationsandregistration.3.9.2所有烟灰缸应当从非吸烟房中撤出。Allashtraysshouldberemovedfromthenon-smokingrooms.3.9.3非吸烟房应做好无烟处理。Non-smokingroomsshouldnothavesmokeodor.3.10迷你吧MINIBAR3.10.1必须配置冰箱1xrefrgrigerator......13序号标准Criteria合格部分不合格得分备注REMAR14序号NO.标准Criteria合格YES部分PARTIAL不合格NO得分POINTS备注REMARKS改进日期ActionPlan3.10.2所有瓶罐干净，有清晰商标。确保所有饮料在保质期内，没有过期饮料配备在迷你吧。Allbottles/canswillbecleanandrust-freelabelsproperlyaffixed.Toensureallitemswithintheexpirationdateandnoexpireditemstobefound.4餐饮F&B4.1餐厅运营总则RESTAURANTOPERATIONSGENERAL4.1.1所有酒店必须在餐厅入口处明显位置摆放标牌以示客人餐厅运营时间Eachpropertymustprominentlydisplayasignattherestaurantentranceand/orlobbyareatonotifyguestsoftherestauranthours.4.1.2如客人提出要求，餐厅必须提供儿童用高椅或辅助座椅（每五十个座位配备一把且必须符合当地法律法规）。Asupplyofchildren’shighchairsorboosterseatsmustbeavailableonrequest(minimum1per50seatsandmustcomplywithlocalcoderegulations).4.1.3在餐厅每日运营时间，必须划出一部分就餐区域作为非吸烟区，并在其他时段内遵循当地关于吸烟的有关法律法规。Partofdiningareasmustbedesignatedasnon-smokingduringfoodservicehourswithappropriatesignageandmustadheretolocalsmokinglawregulationsatallothertimes.4.1.4所有餐厅要有良好的欢迎气氛，包括音乐、灯光和温度的设置。Allrestaurantsaresettodeliveraninvitingambienceappropriateforthetimeoftheday(music,lighting,temperature).......14序号标准Criteria合格部分不合格得分备注REMAR15序号NO.标准Criteria合格YES部分PARTIAL不合格NO得分POINTS备注REMARKS改进日期ActionPlan4.1.5在餐厅运作期间，所有桌子要做好摆台。Tablesmustbeleftdressedthroughoutoperationhours.摆台最低包含：MinimumItemsare:1）刀Knife2）叉Fork3）筷子Chopsticks4）咖啡杯Coffeecup5）纸巾Napkin6）盐盅&胡椒盅Salt&peppershakers4.2早餐BREAKFAST4.2.1戴斯早餐服务基本标准DaysBreakfastServiceStandards所有戴斯酒店必须为住店客人提供早餐服务。AllDayspropertiesmustprovidebreakfastservicetoallguestsonthepremises.客人入座后餐桌上不要摆放花和植物。Noflowerandplantondiningtableafterguestareseated.......15序号标准Criteria合格部分不合格得分备注REMAR16序号NO.标准Criteria合格YES部分PARTIAL不合格NO得分POINTS备注REMARKS改进日期ActionPlan确保客人可见的厨房设备保持清洁和正常运转。Allkitchenequipmentthatisavailableandvisibletoguestsmustbecleaned,polishedandinimpeccablecondition.食品要做标签，中英文，不可使用手写的标签，质地精良。Foodislabeledwhereappropriate，bilingual,neverusehand-writtenlabel,excellentinquality.餐台上食品应确保充足，便于客人取用。Guaranteeenoughfoodforguest自助餐台冷、热餐区域应保持在各自适合的温度。应遵循当地卫生检验规范。Theitemsinboththehotandcoldareasofthebuffetmustbemaintainedatthecorrecttemperatures.Localfoodhygieneregulationsapply.服务生在服务，清洁食物及饮料时，应使用托盘。Anyfoodandbeverageservedandclearedbystaffmustbedoneusingatray.餐厅电视应播放客人认可的新闻频道（如CNN,BBC，中央一台等），电视的摆放利于客人观看并将音量调低。AllDayshotel’stelevisionmusthave:1）CNNorInternationalnewschannel2）Sportschannel3）Moviechannel......16序号标准Criteria合格部分不合格得分备注REMAR17序号NO.标准Criteria合格YES部分PARTIAL不合格NO得分POINTS备注REMARKS改进日期ActionPlan菜单上必须有全部冷、热菜项目，包括儿童餐。鼓励酒店在菜单上增设健康食品选项，地方和宗教食品也应注意，再加上一个素食选择。如果客人要求菜单上没有的菜品，菜品简单可做，应尽量提供。厨师长精选为所有菜单上的创新佳肴，建议每三个月变换一次菜式。Menusand/ormenuboardmustcontainaselectionofhotandcolditemsforallmeals,includingchildren’sitems.Hotelsareencouragedtoincludehealthyeatingselectiononthemenu.Localculturalandreligiousconsiderationsmustberecognized,plusareasonableselectionofidentifiedvegetarianchoices.Therestaurantshouldalsoprovidethecustomerwithlightappetiteselections.Requestsforsubstitutionanditemsnotonthemenuwillbehonored,ifreadilyaccessible.Chefrecommendationsarefeaturedinallmenusreflectinginnovativedishes.Thisshouldbechangedevery3monthsoraccordingtoseasons.1餐厅要放有报纸，至少有当地的一份报纸，如果当地报纸不是英文的，必须摆一份英文报纸。Newspaperwillbeavailableintherestaurant.Aminimumofonelocalnewspapermasthead.IfthelocalnewspaperisnotEnglish-language,theremustbeoneEnglish-languagemastheadin2运营时间OperatingHours戴斯集团要求各酒店早餐服务时间为周一到周五早上6:30至10:30周六到周日早上7:00至11:00Requiredhoursforbreakfastoperationare:MondaytoFriday6.30am–10.30amSaturdayandSunday7.00am–11.00am......17序号标准Criteria合格部分不合格得分备注REMAR18序号NO.标准Criteria合格YES部分PARTIAL不合格NO得分POINTS备注REMARKS改进日期ActionPlan3整个时间段内，早餐食物供应量必须满足住店客人的需要。Breakfastitemquantitiesmustbeavailabletomeettheguest/occupancydemandsfortheentiretime.4早餐供应时间必须被摆放在大堂或就餐区的显著位置。Theoperatinghoursmustbeprominentlydisplayedinthelobbyorbreakfastarea.4.2.2大陆早餐ContinentalBreakfast早餐区域Area早餐必须提供公共就餐区域，环境要温馨。餐厅经理应正确管理餐厅并强调细节，尤其以确保清洁卫生为重点。摆放在自助餐台上的食品应保证高品质及优雅布置。Thebreakfastmustbelocatedinadiningareawithinthecommunalpublicareas,whichprovidesawarmandcordialenvironment.TheManagermustprovideforpropersupervisionandattentiontodetailwithcleanlinessbeingatoppriority.Itemsmustbedisplayedusingthehighestqualityfoodsandmustbepresentedinanattractivemanner.座位Seating热饮-咖啡-茶HotdrinksCoffeeTea......18序号标准Criteria合格部分不合格得分备注REMAR19序号NO.标准Criteria合格YES部分PARTIAL不合格NO得分POINTS备注REMARKS改进日期ActionPlan所有戴斯酒店需提供种类丰富的早餐。早餐食物应按标准摆放，摆放食物的服务台应靠近厨房。所有食物及饮品应保证新鲜。AllDaysInnandDaysHotelpropertiesmustofferaFullBreakfast.Allbreakfastitemsmustbepresentedinaprofessionalmannerandmustbeprovidedfromaserverycounterthatmustbeincloseproximitytothekitchen.Allfooditemsandbeveragesmustbefresh.食品基本种类如下：MinimumItemsare:果汁及冷饮橙汁（可放置在冷冻果汁机里或玻璃水瓶中供客人取用）至少一种其他果汁（可放置在冷冻果汁机里或玻璃水瓶中供客人取用）提供玻璃壶或机器供客人饮用冰水牛奶（新鲜，撇去奶皮的牛奶），存放在玻璃水瓶中，放置在自助餐台冷藏区域，或制冷饮水器中FruitJuicesandColdDrinksOrangeJuice(canbeservedfromachilledjuicemachineorfromglasscarafesheldintherestaurant)AtleastoneotherJuice(canbeservedfromachilledjuicemachineorfromglasscarafesheldintherestaurant)IcedwatermustbeavailableinajugorfromadispenserMilk(Fresh,semi-skimmedmilk,locatedinajugonrefrigeratedsectionofthebuffetorfromachilleddispenser).......19序号标准Criteria合格部分不合格得分备注REMAR20序号NO.标准Criteria合格YES部分PARTIAL不合格NO得分POINTS备注REMARKS改进日期ActionPlan面包区如果面包不是在酒店制作的，必须从糕点店购买质量最好的至少提供2种面包和面包机最低标准为提供白色及棕色中等厚度的面包BakerySectionAllbreadandbakeryitems,ifnotproducedin-house,arepurchasedfromabakerywiththehighestqualitystandardDaysInnandDaysInnBusinessPlacemustatleasthave2typesofbreadandatoaster.Whiteandbrownmediumslicedbreadistheminimumstandard黄油/人造黄油需放置在玻璃碗中，并碗中放置冰块，半满。玻璃碗放置在自助餐台的冷藏区域。Butter/MargarineMustbedisplayedinaglassbowl,keptaminimumofhalffull,intherefrigeratedsectionofthebuffet.果酱/果脯所有戴斯酒店必须提供果酱和果脯，必须提供单份量。果酱不必要放置在冰箱里。Jams/PreservesAllDayspropertiesmustprovidejams/preserves.DaysHotel&SuitesandDaysHotelmustprovideindividualportions.Jamsdonothavetobeplacedintherefrigeratedsection早餐谷物不允许把松散的早餐谷物放在分配器里CerealsLoosecerealindispensersisnotpermitted......20序号标准Criteria合格部分不合格得分备注REMAR21序号NO.标准Criteria合格YES部分PARTIAL不合格NO得分POINTS备注REMARKS改进日期ActionPlan冷藏区域温度控制在4度，使用标准的具有冷藏功能的餐饮设备冷藏区域不得使用冰块RefrigeratedSectionMustbesetat4°CandbestandardrefrigeratedcateringequipmentNoiceispermittedaspartofrefrigeratedequipment0器皿冷、热盘均为纯瓷，直径不得小于23厘米碗必须为纯瓷，直径不得小于23厘米刀叉包裹在餐巾纸中，放置在自助餐台上（最低标准）刀叉与餐巾纸摆放在餐桌上（较高标准）5oz的玻璃杯须放置在buffet台上的果汁机/冰水壶旁边在面包区域放置夹钳（塑料或金属）烤面包机旁的夹钳不使用金属材质UtensilsHotandcoldplatesmustbeplainceramic/chinaandaminimumof23cmdiameterBowlsmustbeceramic/chinaandaminimumof13cmdiameter5ozGlassesmustbeprovidedonbuffetnexttofruitjuicemachine/icedwaterjugTongs(plasticormetal)arerequiredforeachofthebakerysectionTongsatthetoastermustnotbemetal4.2.3早餐熟食CookedBreakfast所有戴斯酒店必须向客人提供熟食早餐。PleasenotethatofferingcookedbreakfastismandatoryforDaysHotelsandDaysInn.......21序号标准Criteria合格部分不合格得分备注REMAR22序号NO.标准Criteria合格YES部分PARTIAL不合格NO得分POINTS备注REMARKS改进日期ActionPlan热食摆放在buffet台上不得超过30分钟。Hotitemsmustbedisplayedonthebuffetfornolongerthan30minutes.鸡蛋至少应提供煎蛋EggsAsaminimum,friedeggmustbeprovided调味品番茄酱，酱油，醋CondimentsTomatoketchup,sauce&vinegar4.3午餐&晚餐服务LUNCH&DINNERSERVICE4.3.1所有戴斯酒店须向客人提供午餐和晚餐服务。AllDaysHotelsmusthavealunchoffering.4.3.2用餐时间Hours所有戴斯酒店必须保证每天提供四小时晚餐服务。Dayspropertiesmusthaverestaurantsopenfordinnerforaminimumof4hours,7daysaweek.4.3.3菜单Menus酒店必须准备好印刷精美的菜单供客人使用（或提供菜单板）。不可使用手写菜单或印刷品菜单，同时必须提供英文菜单。Professionallyprintedmenusand/ormenuboardsmustbeprovidedforallmeals.Handwrittenorprintedmenusarenotacceptable.Englishmenusmustbeavailable.......22序号标准Criteria合格部分不合格得分备注REMAR23序号NO.标准Criteria合格YES部分PARTIAL不合格NO得分POINTS备注REMARKS改进日期ActionPlan4.3.4菜品描述必须准确并符合实际，尤其是原料、质量、出品地、份量及重量等。呈给客人的食物必须符合或超出菜单的描述。Descriptionsformenuitemsmustbeaccurateandcomplywithanyapplicable"TruthinMenu"regulations,particularlywheningredients,quality,foodorigin,size,and/orweightarestated.Itemsservedmustmeetthemenudescriptions.5酒店员工基本仪容仪表要求STAFFGROOMINGMINIMUMSTANDARDS5.1着装干净、整齐,保养及状况良好Uniformscleanandtidy,ingoodrepairandcondition.5.2皮鞋要擦亮，颜色保持本色Shoespolishedandrightcolour.5.3按酒店规定佩戴姓名胸章NametagswornaccordingtoHotelspecifications.5.4面容整洁，女员工着淡妆Cleanface,femalestaffwithlightmakeup5.5头发整齐Tidyhair6维保计划MAINTENANCEPROGRAMME6.1最低维保项目清单MinimumMaintenanceItemsList6.1.1外墙（干净，玻璃幕墙定期清洁，一年至少两次）Outerwall(clean,glasswallshouldbecleanedatleasttwiceayear)......23序号标准Criteria合格部分不合格得分备注REMAR24序号NO.标准

Criteria合格YES

部分PARTIAL不合格

NO

得分POINTS备注

REMARKS

改进日期Action

Plan6.1.2

夜间客房外窗内灯光色调（一致暖色调）

Warm

tone

in

rooms6.1.3绿化（店内绿植及酒店四周园林，无枯萎，修剪整齐，室内绿植叶面洁净光亮）

Greenery

(plants

inside

and

outside

hotel

should

be

cut

tidily,

clean

without

withered

leaves)6.1.4

木装饰（大堂、餐厅、客房等木装饰漆面色差的维护协调，无裂纹）

Wood

decoration

(wood

in

lobby,

restaurant

and

room

should

be

maintained

without

cracks)

6.1.5

6.1.6

6.1.7

61.8

6.1.9

16.1.12天花（

大堂、餐厅、客房等无褪色及开裂迹象）Ceiling

(no

discolourization

and

crack

in

lobby,

restaurant

and

room)石材地面（光亮，能反射出灯影）Stone

floor

(Bright,

can

reflect

the

light)地毯（洁净，脚感舒适）Carpet

(clean

and

comfortable

for

feet)灯光亮度（充足，冷暖色调运用与各营业场所匹配）Enough

light

(tone

must

match

the

facility)洁具（表面完好无损，洁净，光亮）Sanitary

appliance

(unbroken,

clean

and

bright)五金类（如洗手间水龙头等，光亮，无损渍）Metals

(bright

and

unabroken,

such

as

tap)客房淋浴下水（通畅）Unobstructed

sewerage客房冷热水（舒适，压力足，冷热水转换快捷）

Room

hot

and

cold

water

(comfortable

with

enough

pressure)6.1.13

地脚线、地面砖接缝处（干净、无霉渍，积尘）......24序号标准Criteria合格 部分不合格 得分备注25序号NO.标准Criteria合格YES部分PARTIAL不合格NO得分POINTS备注REMARKS改进日期ActionPlanAnchorline,floortile(cleanwithoutmildewanddirt)6.1.14布草（足够蓬松，强吸水能力，干净）Linen(loose,waterabsorbingcapacityandclean)6.1.15空调（室温根据季节调节，舒适于客人需要；温度调节转换快捷）Airconditioner(canadjustfastaccordingtoseasonandguestcomfortability)7酒店安全SAFETYANDSECURITY7.1急救箱FIRSTAIDKITS在前台、厨房及客房区域有充足的、专业级别的配备。急救箱应放在容易取到的地方。部门经理和负责此区域的经理要随时检查急救箱的配备Fullystocked,industrialtypefirstaidkitstoincludeaminimumofplastersmustbeavailableatthefrontdesk,kitchenmaintenanceandhousekeepingareas.Firstaidkitsshouldbelocatedintheareawithfreeandeasyaccessibility.ItistheresponsibilityoftheDepartmentheadtoensurethattheFirstAidKitsarekeptfullystockedatalltimes.7.2保险箱SAFEDEPOSITBOXES......25序号标准Criteria合格部分不合格得分备注REMAR26序号NO.标准Criteria合格YES部分PARTIAL不合格NO得分POINTS备注REMARKS改进日期ActionPlan所有戴斯酒店应为住店客人提供免费的前台或客房保险箱。如酒店无法提供保险箱设施，酒店应向住店客人免费开放自用的保险柜用以存储客人的贵重物品，同时酒店应购有相应的保险已确保客人财产的安全。此项服务应根据法律要求置于酒店明显位置，以确保在有贵重物品丢失的情况下减轻酒店的责任。风险声明通常置于前台明显位置。AllDaysHotelsmusthavesafedepositstorageavailableatnochargetoallregisteredguestsinthefrontdeskareaorintheguestrooms.IftheDaysInndoesnothavesafedepositstoragefacilities,theproperty’ssafemustbeavailableforstorageofvaluablesatnochargetoregisteredguestsandappropriateinsurancemustbeinplace.Theavailabilityofthisservicemustbedisclosedinaccordancewiththelawslimitinginnkeeperliability(ProprietorsAct)forlossofvaluables.AdisclosurestatementisusuallydisplayedatthefrontdeskandonthebackoftheDaysInnService.7.3失物招领LOSTANDFOUND酒店必须制订失物招领规范TheremustbeaLost&Foundsystem7.4客户资料安全GUESTINFORMATIONSECURITY7.5化学用品安全CHEMICALSECURITY......26序号标准Criteria合格部分不合格得分备注REMAR27序号NO.标准Criteria合格YES部分PARTIAL不合格NO得分POINTS备注REMARKS改进日期ActionPlan7.5.1为员工提供在工作中所需使用的所有化学清洁品的清单及使用说明，包括产品说明、危害、预防措施、所配的使用设备。Alistofchemicalandcleaningproductsthatemployeeswillbeworkingwithintheirjobclasswillbemadeavailableforreference.Itexplainseachproduct,thehazards,theprecautionsandequipmentneededtoworkwiththemandwhattodoiftheyshouldcomeintocontactwithanyhazardouschemicalintheirworkarea.7.5.2员工有权了解工作中所用化学用剂，如何阅读瓶上的标签。所有的瓶子必须配有说明标签。Employeeshavearighttoknowaboutthechemicalsintheirarea.Employeeswillbeinstructedonhowtoreadthelabeledbottles.Allbottlesmustbelabeledpriortouse.7.5.3危险物品、物学品和易燃品必须存放在指定地点。Dangerousgoods,chemicals&inflammableitemsmustbeproperlystoredinthedesignatedspace.7.6消防/安全FIREANDSECURITY7.6.1安全信息卡片（逃生图）应被放置在塑胶框内并置于客房门板背后Asafetyandsecurityinformationcard(evacuationmap)mustbeplacedinsidetheguestroom,ontheinsidefaceoftheguestroomdoorinaPerspexholder.7.6.2查阅相关记录(文字与图片）：CHECKINGTHERECORDS(LETTERSANDPHOTOS)每季进行一次消防演习。Randomfiredrillsareconductedonceeverythreemonths.每年进行一次全面消防演习。Fullfiredrillsareonceayear.......27序号标准Criteria合格部分不合格得分备注REMAR28序号NO.标准

Criteria合格YES

部分PARTIAL不合格

NO

得分POINTS备注

REMARKS

改进日期Action

Plan

每年至少进行一次全面疏散演习。由于酒店业人员流动普遍存在，建

议酒店一年进行两次全面疏散演习。

General

evacuation

drills

are

conducted

at

least

once

a

year.

Due

to

high

turnover

of

staffing,

hotels

are

encouraged

to

conduct

evacuation

twice

a

year.

定期检查所有的消防逃生通道，每周至少检查一次。

Conduct

regular

inspection

of

escape

ways

and

exits

allocated

for

use

in

the

events

of

an

emergency,

minimum

once

a

week.

新入职员工必须接受安全培训，每年至少开展一次安全培训。

Employee

safety

orientation

must

be

done

for

new

hires

and

minimum

on

annual

basis.

厨房排风管道清除：西厨房每年至少两次，中厨房每年至少四次，洗

衣管道清除每月一次。Kitchen

Exhaust

Ducts

Cleaning:All

kitchens

minimum

two

times

per

year.

Chinese

kitchen

minimum

four

times

per

year.

Laundry

Exhaust

Ducts

cleaning

done

on

monthly

basis.

厨房区域应根据当地消防部门要求在厨房明显区域备置灭火毯。

All

kitchens

area

must

have

a

fire

blanket

visible

for

easy

access

as

per

local

fire

bureau

requirement.

厨房卫生及安全最低标准

8

KITCHEN

SANITATION

AND

SAFETY

MINIMUM

STANDARD

8.1

卫生清洁记录

SANITATION

RECORD

8.1.1

餐饮部员工体检记录

Food

Safety

Training

Calendar

(Monthly,

Yearly)

8.1.2

锅具厨具清洗检查表......28序号标准Criteria合格 部分不合格 得分备注29序号NO.标准Criteria合格YES部分PARTIAL不合格NO得分POINTS备注REMARKS改进日期ActionPlanCleaningInstructions8.1.3冷藏/冷冻冰库的清洁和消毒记录CleaningAndSanitizingofUnderCounter&UprightChiller/FreezerRecords8.1.4夜班厨房清洁检查表NightKitchenCleaningInstruc