沃尔玛山姆会员店管理层结构

精选优质文档倾情为你奉上精选优质文档倾情为你奉上专心专注专业专心专注专业精选优质文档倾情为你奉上专心专注专业ClubManagementStructure会员店管理层结构SAM’SClub山姆会员店ClubManagementStructure会员店管理层结构Overview概述:ItisexpectedthatSAM’SClubInternationalOperationswilltripleoursalesoverthenext5years.InordertoprepareourselvesforthisgrowthwemusthaveaconsistentManagementStructurethatissupportedbyTrainingandDevelopmentalPrograms.希望在以后的5年中山姆会员店国际部的销售额达到目前水平的三倍。为此，我们必须有一个由培训和发展计划所支持的稳定的管理层结构。Theobjectivesofestablishingaconsistentmanagementstructureareimportant,andrequiretheunderstanding,execution,andsupportofourCountryManagersandDirectorsofOperationstobesuccessful.建立一个稳定的管理层结构的目标是重要的，而且要求本国总裁和营运总监深刻理解，贯彻执行和支持这个目标，以取得目标实施的成功。ThebenefitsofthenewManagementStructureare:新管理层结构的优点是：Implementaconsistentmanagementstructureinallcountriesandsupportitwithon-goingjob-specifictrainingprograms.在所有国家中建立稳定的管理层结构并辅以现行的具体岗位培训计划。Developconsistentjobdescriptionsanddefineresponsibilitiesforeachmanagementpositionintheclub.统一定岗，并确定会员店每个管理职位的职责。EstablishaclearlydefinedcareerpathforAssistantManagers.建立明确的副总晋升路径。AssistantManagerswillbebetterpreparedtobecomeGeneralManagers.副总经理要做好充分准备以成为总经理。DevelopManagementPartnerswhoarespecialists,notgeneralists.发展专家型的管理人才。AssistantManagerswillmovetothenextlevelwhentheyhaveproventobereadyformoreresponsibilitynottofillholesinManagementstaffing.副总经理在证明具备晋升条件时，就应晋升到更高职位，而不应只被用作填补管理人员空缺。ImprovecommunicationbetweentheBentonvilleHomeOffice,in-countryHomeOffices,andourclubs.增进本顿维尔总部、国内总部和会员店之间的联络。JobDescriptions岗位职责CompleteJobDescriptionsforeachmanagementpositionareenclosedintheareaspecificsectionsofthismanual.在本手册的这一部份完整地介绍了每个管理职位的岗位职责。ManagementStructureTemplate:管理层结构模式：Themanagementstructureconsistsofa“stairstep”progression,supportedateachlevelwithjob-specifictrainingprograms(seenextpage).该管理层结构呈“阶梯式”结构，每一级都有岗位培训计划（见下页）。SAM’SClubInternationalClubManagementStructureOperatingtoImproveSales&Profit提高销售及利润MaximizingSalesThroughItemMerchandising通过商品推销提高销售EffectiveReceivingPractices有效的收货实践山姆会员店国际部管理层结构BuildingMarketShare扩大市场份额WaltonInstitute沃尔顿学院LeadershipFoundations领导基础OperatingtoImproveSales&Profit提高销售及利润MaximizingSalesThroughItemMerchandising通过商品推销提高销售EffectiveReceivingPractices有效的收货实践BuildingMarketShare扩大市场份额WaltonInstitute沃尔顿学院LeadershipFoundations领导基础ClubManagementStructure会员店管理层结构ManagementStructureTemplateCont’d:管理层结构模式（续）：KeyPoints要点：AftercompletingtheMITprogram,anassistantmanagerwillbepromotedtoReceivingManager.Theywillremaininthispositionuntiltheyhavedemonstratedthenecessaryknowledgeandleadershipabilitiestobepromotedtothenextlevelinthecareerpath(OperationsManager).AllpromotiondecisionswillbebytheclubGMandtheDirectorofOperations.完成了MIT计划之后，见习管理人员就可提升为收货部經理。在他们证明掌握了必要的知识和具备了更高一级的领导才能之后就可晋升为（营运副总），所有晋升都是由会员店总经理和营运总监决定的。Whenyouhaveapositionopentofill,youshouldnotnecessarilypromotecandidatesavailablefromjustwithintheclub,butwithintheregionorcountry.在安排空缺岗位时，不一定非要在本会员店中选拔，可在本地区或本国中进行选拔。Example:IfyouhaveaMarketingManagerpositionopentofill,youshouldevaluateallcurrentOperationsManagersandofferthepositiontothemanagerwhoisthebestperformer,evenifitrequirestheytransfertoanothercity.例如：如果要填补一个市场部副总的职位，就应该对所有在职的营运副总进行考核，把最佳人选提拔到营销市场部副总职位上，即使需要把他们调到另一城市也是如此。Itisimportanttouseextremedisciplineandfollowthestructure100%-successdemandsconsistencyinAssistantManagers’experienceineverypositionandlevelofdevelopment.必须严格地百分这百地遵守该结构的要求。这个计划的成果有赖于副总经理认真走过发展的每一个职位和阶段AnytimeanAssistantManagerhasbeenselectedforapositionthatrequires“skipping”apositionorlevelofdevelopment(motingfromReceivingManagertoMarketingManager),approvalmustbegivenfromtheCountryOperationsDirectorsandtheHumanResourceDirector.当需要“跳级”提拔一个副经理（即，从收货副总到市场部副总），无论何时都必须得到本国营运总监和人力资源部总监的批准方可。Clubswithannualvolumeover$60millionwillbeauthorizedfor2MerchandiseManagers(FoodandGeneralMerchandise)年销售额在6000万美元的会员店允许有2个商品副總（食品部和非食品部副总）。TheFreshDepartmentAssistantManagerwillreporttotheMerchandiseManager(seeFreshDepartmentstructure,nextpage).鲜食部副总向商品副总报告（参阅下页的鲜食部结构）。Clubswithweeklymeatsalesover$100,000andbakeryvolumeover$25,000willbeauthorized2FreshDept.AssistantManagers.每周肉类销售额在100,000美元以上和面包部销售额在25,000美元以上的会员店允许有2个鲜食部副总。SupportTeam支持队伍：Eachclubshouldhaveanhourlysupportteammemberthatcanassistintheabsenceofmanagement.(Detailsontheresponsibilitiesofthispositionwillbeavailablelater.)每个会员店都应该有管理人员不在时能协助管理的非管理层同事。（以后会介绍有关该职位职责的详情）。FreshDepartmentStructure鲜食部结构MerchandiseMerchandiseManager商品副总Note:Clubswithvolumeover$100,000aweekinMeatand$25,000aweekinBakerywillhaveoneMeatandoneBakeryFreshDepartmentAssistantManager注:每周肉类销售额在100,000美元以上和面包部销售额在25,000美元以上，含分别有一个肉类和一个面包部门FreshDepartmentNote:Clubswithvolumeover$100,000aweekinMeatand$25,000aweekinBakerywillhaveoneMeatandoneBakeryFreshDepartmentAssistantManager注:每周肉类销售额在100,000美元以上和面包部销售额在25,000美元以上，含分别有一个肉类和一个面包部门FreshDepartmentAssistantManager鲜食部副总TeamLeaderBakery部门经理面包房TeamLeaderProduce部门经理果蔬TeamLeaderMeat部门经理肉类[AttachmentA] AssistantManagerAssessment[附件A]副總评估表Name姓名SS#工号#Yrs.WithCompany在公司服务年数CurrentClub#目前的会员店号AreasofExperience工作部门LastEval.Rating最后一次评估情况PerformanceCoachings指导情况RecommendedAsst.Mgr.Position推荐的副总职位SAM’SClubInternational山姆会员店国际部ClubManagementStructure会员店管理层结构GeneralManagerGeneralManager总经理FreshAssistants鲜食部副總AssistantManagerofMerchandising商品副总SupportCoach支持教练AssistantManagerofReceiving收货部副总AssistantManagerofOperations营运副总AssistantManagerofSalesFreshAssistants鲜食部副總AssistantManagerofMerchandising商品副总SupportCoach支持教练AssistantManagerofReceiving收货部副总AssistantManagerofOperations营运副总AssistantManagerofSales市场部副总SAM’SClubInternational山姆会员店国际部Membership/MarketingArea會籍辦市場RenewalAssociates会籍更新员工BusinessDevelopmentAssociates业务发展员工NewAdvantageAcquisitionAssociates新个人会員推廣员NewBusinessAcquisitionAssociates新商业会員推廣員工MembershipDeskAssociates会籍服务台员工AssistantManagerRenewalAssociates会籍更新员工BusinessDevelopmentAssociates业务发展员工NewAdvantageAcquisitionAssociates新个人会員推廣员NewBusinessAcquisitionAssociates新商业会員推廣員工MembershipDeskAssociates会籍服务台员工AssistantManagerofSales市场部副总TeamLeaderMarketing市场部主管TeamLeaderMembership會籍辦主管SAM’SClubInternational山姆会员店国际部OperationsArea营运部AssistantManagerofOperations营运副总AssistantManagerofOperations营运副总CoordinatorofTraining培训协调员AssociatesoftheArea部门员工AssociatesoftheArea员工SupervisorsofServiceAreas(Café,etc.)服务区主管(休閒廊等）SupervisorofPersonnel人力资源经理HeadCOS高级收银主管PeopleGreeters迎宾员CheckoutSupervisors收银台主管FrontEndAssociates前台员工SupervisorofCashOffice现金办主管SupervisorsofServiceAreas(Café,etc.)服务区主管(休閒廊等）SupervisorofPersonnel人力资源经理HeadCOS高级收银主管PeopleGreeters迎宾员CheckoutSupervisors收银台主管FrontEndAssociates前台员工SupervisorofCashOffice现金办主管SAM’SClubInternational山姆会员店国际部ReceivingArea收货部AssistantManagerofReceiving營運副總UPCTeam庫控小組MaintenanceSupervisor維修主管ReceivingDock收货倉台MaintenanceAssociates維修员工ClaimsAssistantManagerofReceiving營運副總UPCTeam庫控小組MaintenanceSupervisor維修主管ReceivingDock收货倉台MaintenanceAssociates維修员工Claims索赔ReceivingOffice收货办公室SupervisorofUPCTeam庫控主管TeamLeaderReceiving收货部门经理SAM’SClubInternational山姆会员店国际部MerchandiseArea商品区 Clubwithunder$60MillionAnnualSalesVolume年营业额超过6千万美元的会员店AssistantManagerofMerchandising商品副总BakeryAssociates面包房员工DeliAssociates熟食员工MeatDept.Associates肉类部员工FloorAssociates楼面员工FloorAssistantManagerofMerchandising商品副总BakeryAssociates面包房员工DeliAssociates熟食员工MeatDept.Associates肉类部员工FloorAssociates楼面员工FloorAssociates楼面员工FloorAssociates楼面员工ProduceAssociates果蔬部员工TeamLeaderProduce果蔬部主管TeamLeaderBakery面包房主管TeamLeaderCenter销售区组长TeamLeaderHardlines非食品部经理FloorAssociates楼面员工TeamLeaderGrocery干貨部经理FreshAssistantManager鲜食部副总TeamLeaderMeatDept.肉类主管TeamLeaderFreezer/Cooler凍品部主管FloorAssociates楼面员工TeamLeaderGrocery干貨部经理FreshAssistantManager鲜食部副总TeamLeaderMeatDept.肉类主管TeamLeaderFre