企业流程重组

1、企业流程重组中技术一览表任者诺员变会巧流组设法流析风子系划分功法li评析技思链潜暴系则术析成子效险优择巧会重员变小立实划项划顾求暴功署论化技流组杆成子X效风析思过动本D流辅件E控着ei分动究互调化技组观估用图过动本图ro图着ei风图能E过制辅件分控义程案着ei风图辅件设作子术设E统互E图设法活效风析思li员变工设技D流程型案动本着eiE图资员变思统术设分控互设风队织储析小度评事术的和辅件工再互D库统法E ,5D统技流结其设法风因析术设重建术队织扮储析的试；模法扮导训性方切术的动本讨组作分程分化技能ro线小度评改动质景文10指中愿景共理目是来的而晰想绘括价流组构息岗责业等立的要步建好队a utm

2、定目和(ocspa jte学广知超往从不的中改思Blpfnkwd)站来未起反在破的模进向(tdnhfu)建企略为的脑法头暴Bitmg从世5代流常决早段解织新或问头暴通论产的与 一产案不决脑荡具作：1 召关参人以一的也是行人甚以不的人7人为2 选个的人士脑法集该下件( 召目( 脑荡原( 引家和观( 不倾观( 阻互评批3 选个的选地该下件 ( 温宜静线的室议( 电来扰( 架良录；( 块或夹以应写4 召宣议召在开要的解问会则相间论)让人1钟5脑荡注下：(尽使人种讲不个听多笑切；(要个自出方单一(鼓他方出方(把程音(把种写板使人看以激新案6 脑荡一要9钟束每参表谢是AIeadouridafti)fio

3、eo缩是结系析工系析杂设重骤将系析对的单统把统成单块此向层直底美军在计辅造目用E法我国CS工究在设最用E法E：模fcomen建型述系功动联EX据(tmei)述信联构息据行库E：模sutnolsn系拟立模E：描取re sii prE：对计bcoeedi)E：论获oogdcpocteE：原取egria prE：系定nrtnyeainE：系口(nnyeiea sn接模s tfeolgF经束现unsoti svy景信统(er-inSegD1信品(fmi ta di)实系建ileaoaheu di) El息建ioaoaicmen E2织(gitneg组模rnaomen E3模射(r hlmpgeg E4

4、络(trdi)IF分设法华出出E功型图06在机制目用统和方IF了能的建具来需什IF通态表间合采业究的 D 未超设如其D模知思au Me：stsnysndi tdo tlh Si r ru sngt mt dafti C)rrE0iaaitmeimu raunfcoleimt(dtyh etd)D ioot ei msnoau eevrfbc nheerehu a aiodgmIF pr eegi.t nlga ii awtn ant h EmusMee .1531 SAE1X5IF一用关表数模 Dl用传系库设一D工 D 用理对数型IF为模和信供据 ( DIF eamenmu i entraoh

5、 aai tdD vsnfD efayidtegntdiaraol abeIF a toe-it tmen E5ris pir f r as degnrtnMeea,9 F此D模流供拟从绘程态以织 信资(ote mTsshIFolttrisili ere pttdacevrnh fmi deueit gitnr e(y .154 42次色t网iahaCodeit传ei系型色非用述拟析的及(pr&olrop&i) levsnfhtdiaPrt smndse-idoptygili dnynlgstsn ree A 3 SA 42速参化a c lPtitnhgMhs快员变不传设的它依限员与是研和技计

6、oohcstssn结方使设流关有都到工来践通种设质以后实作度以缩整目施(aeg,rtehkgRh arygnhtdiadi awhlideehtseoioeamyoesoier efcdaanhdi ostoh mni ahoen dsithc smdi tdEeeeaswttui eeg awlsheefuee pmti gfalireelnimh steptnhpjtao14-1SAS1 0术0thq)这nrn公行流组定目一法目为企围行R以标十一组T jte suu ere mwh nee ee ai ehr wh ensy于的分Aitbect通定成各子析流其程消种的(ithq tmeh

7、pcsni bossou srsyinfnctre tie姻AitDgmn将头暴成见分归运表式出类部互的(ei ii)osdserefmrnoi tgu ia lispwh dee ois4 提暴(spoSfi)技眼略的它题是政的而直 析个 Mrfe .19这术典题一该何设做种的点对其设响选政其设否站脚否很适?ithq esh oeao angsmisnri pi trh rli dttgpicocsMrfe .9)yc eisaeileh smisa etdiaye dh ait ftfanoe spo?aalytd h spo；ntoreh?t计utg通些的如追来业程靠集(are) Iei

8、t eealyniei bispcshu mitia h di td A立(nmkgBcai严讲不种技方所杆是公企全的公调有的情并业其成范比从出业程中标准了改需进程出为训(hiaMenTinMh)这法探训法T同的讲教式合较于知学从成 h tdesooi etdialteadnrtneowcmbmepoieoau nwdaE(pro ai tdOv odatk算uen在P目时用的方行和资预 rgPpjtlng dtofai duneuef ero neradsgtdduenthqs23争(mti as)对对实本的和进析 制司争(se lngAlet pitsfoetsnt mnstnha ens

9、ldgo rli eoacpivsags1 化分CtaAemtnys研重计程的价奖系需护员的有响如变文具现工同体信) tynot waea wdtcraoadi eesn os wlfct lcoraohseetmniocn ernaosuu bi eheaeabismgtmbs1 SAS 1算助工CpeAeStrEien计辅件是方工可统商企应则由机生适算序A工成SS高A工来企型规用低A工来实程码A工技提统和员率要付包用程前发面形动配管统寿期工在开生期阶支个的或自是计的工它辅统过的阶活或动( DAyeocpebetlttssoaott tiei rusg eye voe fcl A 3 S 2

10、 本益险(sBeti as)预新的的成效并析妨益的因(se ai)sssheeectnaipebetot die osa az sao ampvthrlaoot ni A 2 键技ctaIinThq)由形份工有无作表然对的程列容分(gasCnM.Eesoi ltfevrtteeneeite eei rrn eo ei est tcersaddfe geoctaioaeoeoae果CniMpg利表因系策定以给境各素到因系rhayeen eaaraohshhrpcv ediome i o elesf innrmt过烧行或他法有统为系(S)nu uibdallpaoa h tdf tnt rnst

11、e n sm心分Cere as)由锡的tlSt明种用别企竞势职业 (se ai) cieelebOrfnSt(9 Ks C,nf eii eecsniabispcs adei e oeteue ei键因(ic csFts由cRkt9)的方要企管总一键这子得续控使最得 BisPnn：mh vodJk oa(7 itr i etetsftsh sbctus nodnrrot rtscd目技Pjtcdi cie通泛的如R关径C)特计控管目 PjM.Tsileiludenu caPTPa n Crnf hunctlna ni pjt-23骨(so as)鱼析析阶用表术设流前目需现程的及因分鱼可楚达结可

12、原间系(oSvgArhatlsgir ehef so rnyn csec lispipbminiAoeehatortae irs3 S 1 骨又征图果析它两中层示效障果 图圈部特故象析置中粗之 特生同因相大向更层素 再中骨箭小层连图骨的图用分FcFlAli该用别或流行用通示法析便(el iiCnM.Aeof eii rsh suawlsu wpcseoae crleentnss citt as AS 1 Aat线Pe aai)这法Pe理的能成影该照性减表成的同示种需注(oSvgBeot rorcltt waeoeaotomtft ftT aagpclrresrl ushhrrk dcdgrrf

13、ertesa dashhaesu rt3 S 箱(t xhkg由ccHm倡创技他将运范开行考思对设的它流计立的并有方基对的进新(el ii) eitthq os ceHm aaot t tnnot r se etnthos aeet sns tsehosf ere dexibiautnueygcrtpao(mr ay9) A 2 S 1 A质部Qlyutneoe)一客求的为产格法种以叫屋析为一的将需化程标(sm qresAeof lb ali sm qrltio capdtpicishthq nr odnnyso ld HsoQly sucoshhsnepi aleuor eresn ospf

14、mcmseAo9)24326 Q本用产发中过屋客转可的操及进的的工征B中世公过为设系客求把和的联来品的：需顾求整F程部顾属出客的这性很因要们设组同正非统术聚析合重一10据 客的程数大要性：屋是图顾每需根户将X程和者B比原用X能争产和行)目表能这讯确们个需将竞势该追3品：品时工语达特位质上这征顾需样合所的品的更映工的4系：矩于屋间顾求品性起表者的分相相相不负5衡：的变特其性响利们考题到的6术与值质底述对设标重一素成难和性目价些特数可其业体进较品能这法顾求程充系种讯网nrtnor)一于同公相通式制的工(pr&o) ailo rhyncmitnae dor suussct toi ode(ol1 1

15、 SA方反外体部步数储等存数(pr& dIA：aindishfwfa o tn tlieapcsgtsndata enS 1 SA 4 程(osFwai)用述流动型程和(pr&olTill ai mla tda petdi elia ooaitsasepcs31 计控SttaPcsor)这法统的方从够地故因(oSvgeumtTsenuioet pci asc a1mto d rtautna ftft aipslwhfaiptn3 S 1面管Tau让agePgm为现管目采一技包量展统量和图Alsfrh aapicthqsocenorlue at nenili cieshsui ni pynStt

16、aui noa so as6位(bnys收务行据力对的特行的流(gAli：stacre roei sdaevr taalydannynt tef ef b3 43色(lPyg一过拟务中员演角从解中作方(ote mhgM.Aeof nanhaaesfpcsyhi emoesmaail l(gt sm)n oao hrlfhbispcs42 A 5 程选阵re iizi tx过先矩用择再业程再优序种一讲程先图：由领(咨司参确决业与关功(F和这功因企本(stlre矩以示以的的(saere矩的就通阵流C之关矩行流列成键C再程择 关关键成功功因子 C1 CC2 C3 C4 C5 C6 Tottal P1

17、 E D 2 P2 E D D 4 企 P3 E D D D 5 业 P4 E 2 流 程 P5 D 1 P6 E D E E 7 P7 D E E D 6 P8 D E E 5标准会因企企业的不不同而有有所不同同，一种种做法是是令正为为2，D为1，每一一行的总总值反映映了该流程相对于于CSFF6勺重重要程度度，以行行总值的的大小对对流程进进行排队队，总值值大的优优先程度度高，再同时时考虑成成本、风风险等因因素，最最终就可可以得到到应该进进行再造造的流程程的先后后次序 正=基本流流程(22点)；D=值得得做流程程(1点) (BBusiinesss PPlannninng)：Thee maatr

18、iix rrelaatess a sett off caandiidatte pproccessses forr BPPR tto tthe fiirmss ccritticaal ssucccesssA ccelll iss maarkeed wwithh (tthe proocesss iis eesseentiial to thee CSSF) orr D (thhe pproccesss iss deesirrablle) (Keettiingeer，Tenng aand Guhha，19996).一一S 1 AA 4 研讨讨会(SSearrch Connfcrrencce) 研讨讨会

19、将所所有的相相关人员员(持股者者)集中在在一起，参参与讨论论流程改改变的必必要性以以及进行流程程改变的的方 法许许多流程程相关的的层次和和功能如如客户、合合伙人、供供应商等等都被相相应的进进行描述述。(Busiinesss PPlann., Chaangee，Mgtt.)：Seaarchh coonfeerenncess brringg alll sstakkehooldeers intto tthe sammerooom to panniciipatte iin aa prroceess of dehhninng bbothh thhe nneedd foor cchannge andd h

20、oow cchanngcss shhoulld bbe aachiieveedAAll levvelss annd ffuncctioons rellateed tto aaproocesss aare typpicaallyy reepreesenntedd iinclludiing cusstommerss，shhareehollderrs aand supppliierss(PPasmmoree，19994)S 11 A 1 SS 2AA1备(isnnrAli用踪的资教度作对信动护析人源功是重(gAli：sl vtyesrkfnmoe buici daoa picOgnaliotsnnr

21、ictatt csoharocmamt43Sutn通学模一程动模够流设加(ote m：maoot nibao pcsi mhac-game nala eegon oss4 S 术eui cie基织学可模模 些结展力略人或抵P行况行殊月术绝步与性 考 稀法(aeg)adnhari kiomea poiescstceeinsolr gitn hits cieailetti feehhaesisuisheiidlpllopve stPileaoScipssnthqsnu ei-errt hcmmtncstcresi o,kg daiclccy(le9)1 S 1 A统(se smPnn一I提组密面的

22、系划论围据业力企立稳数构A(se ai)twcphseSlngeolyeleb B(8 nrau ta se ossnsktblatl a ctteotbis Ap技Dp cie上产被意引而冷识的为象过小专放表式到的统1 4(ei ii)h cieesolitt nanfcomotonnnrpeisysn qn einr alfxrtscse fehrpisnfayeh nnsCg .13 A 41技Nilrpenu采论票式过个名观达织目结(ei ii) rtepcsorcngucss rganlsd naobiidlrpeeflebdcsnnvi oeea,9 A 4 分VuCiAliPt和

23、lr9)价分对活行考否值(愿钱动价动分类括流后运市以助如资技理 AisPnn：ppebPt Ml 9)h cienlsstacvui el cpy tieitmolt ttwcbe eii yoaru rce ei nigioaoavuaitsheabcsfdsra tie(bnlirspaomkie.a praitsharocthlymamtt)12析aenys有理为同领者的会个带同值种着在 何让阶常高工并I术程技提工作(are)h ciesadnhto awtcl rrpfmcvi i vdfe tncaeohoaziepohos oIa osirencbudoneefcn dfcve i

24、 lroebaontmoeo graeo rfqny (ns Hs153 S 1vptht9)作的这术将力定程需行己1 (se ai)adnhwkfanra o(9tsenuiudoahTabietaeapcseienruen A析AliliahPcs一决标成标的(a10而是平目间的方这目在决进面选供础A(slngAenuf gint af dioio eryfuosay9)nayet odeomi a-fantssglwcwlri easodeint elsr rao esnlrtel义法ean一过一内形理情式达问解变便更接思随解变的和也生的Aenuf inaeaefeiabaetgohgt

25、 y eoieayreauetden d aehmngWnhmnghgt rn snsnbao scn ali aa dih9)2 5队技TmiiThqs包个层期除的障震(暗关成荡规(信一 由)行团员具造可互持 A 5 (gAli：e cieioeo pasg：rn(meni nnaoiitntmgelntbeeet dngd oi el uoeufel ea)npfmgmbso rhecavrilasptefa h)225Sv)一来组准的测具能生客答SA 3 S 1Ctl qresMsen：thq roei aaid snsr gu sv sunsu nrt itnadrps A 3 S 1

26、点小FuGu小业程及客进标际绩息总了求(snreimt：ns smsf seepcsnifmtcltnrtnnxcdnau ospfmc一 SA会术tcr tvw这谈被提的和顺经准的中常列格 A 3 S 1(sm qresrln：iiei ciess ea ieiesutna e qn erad vctil fm一 SA 6 间分TeooSd该需立已过间在定量指考能的以可的模定内特务作用析在特作候的动从除的以增动的(are) ciefsbsnaaodi aa rrain sbeuneumtfo nnot eremhwhu laeofienuvdldatntyss azt ru dmismodn

27、og bot rsoemanifcv vesnseneei ves3 S 261互(ehnrtnolg由WoaFle16立门语作示构工程法 于同是或之信协过的行得义于流执的是与商交基语作子求议定销 拒议告等3SASA 4(pr&olAenudepbnr d.os9)od rnaolofwsghmaoose-tnne en oitnsasrnrtnlsee scrni febt auec rgwcpp oitF se ossmentncltn ehbif mnao orulretnixpsfehtileqsoeaeewhacnrero meoe SA 41 态念(py de tu ioAemt

28、过测具作度织程员于重的计作度评 O.as)s yotcnresoeu basco rizi riea py io ncotnldiejsf eegeepcs3 AS1用图o ti aai)一过易图号角动事状情决平系念法au Me：eenurreshcctorecoieco vtteadioa resieyonra aaacnao.Srea,9) 1 1位(beg通合岗工容件励从到技流效的岗 产新(权参多策)流组密系.nysAenutiea rcttafao der rc oiaattcesnfcvf teppthlynpcse ptief begshsmwi pysi rdiomi eoili

29、 eyclaoadi osrnnrg SA术设SiThyeDi)这术参学授人义将看由工技知人会)成统供和务 系须结达优a13比型用方设术uo(9建道范 (pr&olhgM.O.nysEhint miipnpsf aipilrna peetsenuvwaoazi d oehsi smuntlthqsnkwd hthc ye ocosreisht smmtefcvyito nh hvoilutngPa9) padi ciesgh pa e-eEI tdelebMfd14 1 S 1法o smeo该最PeCca(8开用决构题构及客需这种在对情行尽和说需户的随利统想要的可概型进由最通实界象 程较合现解

30、程(pr&olr as)ril vodyerhkn11o tcrgnrtepbma fi eruent cieeisagdr rcaoifspnnaeidrrhiuf awlpbmeunst iideadnyseishdepno lrteoeu dsfsub ossilt mroa trootsrlodniga ossrdcs sv n uefco SA 5 作计ofweg业程一任成这务指顺行得不息的能合是流的思有典工：事日特工设目是顶流信任管间系4SA4(pr&olSDT tnfofwsoeit ettuns ossrssfaso ereoettnrrenrtnr ao ueTra r p ro：sbegelnahT aowkodi kt lispbwnelpcusioaotka neneli SA于的设Tr-s gitn sn这法特假-的依一员体协效自们有的是种的促彳互和尊基队的依种的运提队例同决 行团 43 A(gnysTssadnhpmeh ssowkcmimtsdidr o mie i vodyeeieenn s n mn