职位描述-支援及配送经理

1、职位描述文件职位识别信息职位名称Manager, ContactCenter Support & Fulfillment所属部门ContactCenter职位编号CCSZ0004所在城市SZ工作地点ContactCenter出差要求无偶尔经常常驻版本号V1.0生效日期2005年6月15日工作网络关系直接上级职位Sr. VP, ContactCenter汇报职位直接下级职位Support Officer; Fulfillment Officer;人员管理权限薪酬无建议权 决定权直接下级人数3绩效无 建议权 决定权直接管辖团队11配备无 建议权 决定权业务指导职位Sr. VP, ContactCe

2、nter; General Managers of other departments对职位产生影响的外部机构受到职位影响的外部机构任职资格教育程度Graduate专业方向Management in administration & logistics工作经验5 years logistics operation in which 2 years should be in managerial or senior supervisory level 行业经验培训经历管理技能ControlPlanningDelegationCoordination专业技能Logistics management

3、 & operation preferably in PRC travel industry通用技能CommunicationLeadership and people management 职位目的与职责职位目的（存在的理由，限制和目标）To manage the administration and logistics sections to support efficient operations of the contact center as well as various business lines of the company as a whole.职责范围(名称、定义、该职责

4、所要达到的结果/目标)责任级别（全部/部分/协助）衡量标准(数量、质量)Operational levelTo formulate fulfillment and logistics strategy and plan to support achieving revenue and customer satisfaction target.To lead a team of Admin & Logistics Officers to provide internal admin supports and manage external delivery partnersTo investigate complaints relating to delivery issues and take timely & appropriate remedy actions.To plan and foresee potential business and admin operational risks to protect company interests.AllService levels with external delivery partnersKPIs for self delivery teamKPIs for internal admin supp