广东省南海桂城中学高三英语二轮复习 第二篇 分类写作7 投诉信课件

1、分类写作七、投诉信2021/8/8 星期日1inform sb. 通知某人order 订货regretful 遗憾的work 运转；运行take the temperature 测量温度interrupt 干扰;打扰make a complaint 投诉；抱怨an electric fan 电扇assistant 助手；营业员【必备词语】2021/8/8 星期日2in a rude manner 粗鲁地；态度恶劣地a reasonable explanation 合理的解释woolen sweater 羊毛衣make sb annoyed 让某人烦恼service number 服务电话exa

2、mine 检查expect an early reply 期待尽快回复prompt attention 即时的关注【必备词语】2021/8/8 星期日31. The main problems are as follows. 主要的问题如下。2. Therefore, I require that you send me a new one. 因此，我要求你发一个新的给我。3. I hate to say that there is something wrong with my mobile phone. 我很遗憾地说，我的手机有些问题。4. Taking into account all

3、three factors above, I request that the company should have a change of it for me as soon as possible. 考虑到以上的三个因素，我要求公司要为我尽快换一个新的。【好句朗诵】2021/8/8 星期日45. But we are regretful to find that it cannot work normally. 但是，我们很遗憾地发现它不能正常地工作。6. Your prompt attention and early reply will be appreciated. 感谢您即时的关

4、注和及早的回复。7. I feel sorry to trouble you but I am afraid that I have to make a complaint. 很抱歉打扰您，但是我必须投诉。8. I am waiting for a reasonable explanation and expecting an early reply. 我在等待一个合理的解释，并期待及早回复。9. Could you change a new one for me or return my money as soon as possible? 您能否尽快换一个新的给我或者给我退款？【好句朗诵】

5、2021/8/8 星期日51. I received so poor service that I felt I should bring it to your attention.1. so改为such2. I think it must have some quality problems and I really annoyed about it.2. really前面加am【单句改错】3. It makes me so unsatisfied that I want to change it and have my money back.3. and改为or2021/8/8 星期日64

6、. On Tuesday, February 18, I went to your store look for a T-shirt.4. look前面加to5. I believe that you will consider this matter serious and make an effort to prevent the recurrence of this kind.5. serious改为seriously【单句改错】6. Frankly speaking, I am not prepare to tolerate this situation any more.6. pre

7、pare改为prepared2021/8/8 星期日77. I am regretful to inform you that the heating system in the room stopped working a few day ago.7. day改为days8. I feel sorry to trouble you but I have to make an complaint.8. an改为a【单句改错】2021/8/8 星期日89. The reason for my dissatisfaction is what its not the double-room I or

8、dered.9. what改为that10. Under this circumstance, I find it difficult to be stay in your hotel any more.10. 删掉be【单句改错】2021/8/8 星期日9【2008湖北卷改编：投诉手机质量问题】假设你是李华，你购买了一部某外国公司生产的手机，因有质量问题，要求该公司更换。请根据下列要点，用英文写一封电子邮件。 要点： 1. 问题：手机不响铃，不能发短信； 该产品已售完，无法更换； 型号新，无配件，无法维修。 2. 要求：公司应尽快予以更换。 参考词汇：配件 spare part 【真题满分佳

9、作赏析】 2021/8/8 星期日10满分佳作（一）Dear Sir, I am writing to you for the mobile phone of Dephone-S250 I bought on 20th Apr,2008 at Tele Mall in Wuhan, P.R. China. I contacted the saleswoman but the problem of my mobile phone could not be effectively solved. The main problems are as follows: First, the mobile

10、 phone does not ring and messages cannot be sent out. Second, all the mobile phones of the same model were sold out, so it is impossible for me to exchange a new one. Third, since the phone is a new model, there are no spare parts available, and therefore, it cannot be fixed at the local store. A mo

11、bile phone is a very important tool in my daily life. Therefore, I require that you send me a new one of the same model within a month. Thank you for your consideration.Sincerely yours,Li Hua2021/8/8 星期日11满分赏析主题句运用准确，注意follows不要漏掉s。用到since引导的原因状语从句和and并列句后的therefore表示结果的连词；available一词运用高级。用到require后

12、接虚拟语气的宾语从句，从句动词用原形或者should do，语气强烈。2021/8/8 星期日12满分佳作（二）Dear Sir, I am writing to you for the mobile phone of Dephone-S250 I bought on 20th Apr, 2008 at Tele Mall in Wuhan, P .R .China. I hate to say that there is something wrong with my mobile phone. First, the phone bell doesnt ring at all. Whats

13、worse, it cant be used to send short messages to others. Besides, because the product here has been sold out, the salesman cant change it for me. Later, I went to have it repaired. However, I was told that the model can not be repaired due to a lack of spart parts. Taking into account all three fact

14、ors above, I request that the company should have a change of it for me as soon as possible.Thank you for your consideration.Sincerely yours,Li Hua2021/8/8 星期日13满分赏析用I hate to say that表达了作者也不想产品有问题而投诉，容易引起收信人的同感。用被动语态，与整段信的主语一致；在此没有必要强调谁告知我，或者双方都清楚是维修店的员工，无需说出动作的施动者，用被动语态恰当。Taking into account all t

15、hree factors above(考虑到上述三个因素)，用作总结段，运用恰当；request后接了虚拟语气的宾语从句。2021/8/8 星期日14作文翻译尊敬的布朗先生，我很高兴地告诉您，我们上周日订购的冰箱在9月21日收到了。但是我们很遗憾地发现这台冰箱无法正常运行。使用这台冰箱几天之后，我们发现在里面的食物很快变质了。当我们测量里面的温度时，困惑地发现温度在17，明显超出了09的标准温度范围。不用说，这个问题已经影响了我们的正常生活。您能尽快派人过来维修一下吗？请即刻关注并尽快回复，不胜感激。 您忠实的顾客李华【模仿翻译】 2021/8/8 星期日15【模仿翻译】Dear Mr. Br

16、own,I am glad to inform you that the fridge we ordered last Sunday was received on September 21. But we are regretful to find that it cannot work normally.After using the fridge for a few days, we found that the food kept in it got bad quickly. When we took the temperature in it, we were confused to

17、 find it was about 17, obviously beyond the standard temperature between 0 and 9.Needless to say, this problem has interrupted our normal life. Could you please send a man to repair it in a short time?Your prompt attention and early reply will be appreciated. Yours faithfully,Li Hua2021/8/8 星期日16【模拟

18、真题1：投诉服务态度】假如你是李华，昨天在商场购买了一台电风扇，回家后发现它不能运转。你回到店里与营业员交涉时该营业员对你的态度恶劣，对你提出的问题不予受理。请你为此向经理写一封投诉信。Dear Mananger,Sincerely yours,Li Hua【全真考场】 2021/8/8 星期日17【模拟真题：投诉服务态度】Dear Mananger, I feel sorry to trouble you but I am afraid that I have to make a complaint. Yesterday I bought an electric fan in your sh

19、op, but when I got home and turned it on, it didnt work. So I took it back and talked to the assistant about the problem. To my surprise, instead of helping me solve the problem, the man, in a rude manner, refused to examine it. Generally, your shop is well-known for good service and that is why I b

20、ought the electric fan in your shop. I was really upset to find that such a thing should have occurred in your shop. I am waiting for a reasonable explanation and expecting an early reply.Sincerely yours,Li Hua2021/8/8 星期日18【模拟真题2：投诉衣服质量】假设你是李华，在一家网店购买了一件羊毛衫，昨天收到后发现羊毛衫后背有个洞，你给卖家打了几次服务电话，对方电话却一直占线。请你给卖家Miss Macleod写一封投诉信： 1. 要求对方换一件新的羊毛衫或退款： 2. 询问对方如何返还已经收到的羊毛衫； 3. 期待对方尽快回复。Dear Miss Macleod,.Yours faithful