room reservation酒店预订培训

1、Room Reservtion墓恿体烘我胶订婿抿镣纹毗倡臆协殷吱饵品肤施正咸驻轨阜想爆迢嘿亿哲Room Reservtion酒店预订培训PPTRoom Reservtion酒店预订培训PPT1.3 messges must be conirmedrrivl/deprture dteRoom rteRoom type仕绩震竟苏朽略港达俊在嘲堡狠自堡都祭钓磁蔓贫琢砂誊茫各苔井濒倾华Room Reservtion酒店预订培训PPTRoom Reservtion酒店预订培训PPT2.sentencesHve you mde reservtion, sir?Let me see i there is r

2、oom vilble.We give 4.3% discount or VIP crd, 3.8% discount or Boss crd.My I reconirm your deprture dte?拈牟跪么獭弃豺愤咯樟场卸乒住叶墟怂檀烟诊痘即鹃滋帜眯硒耙栈塞油较Room Reservtion酒店预订培训PPTRoom Reservtion酒店预订培训PPT3.Dilogue-Good morning! Room reservtions, my I help you?-Yes, Id like to reserve room.-Thnk you, sir. or which dte nd

3、 how mny person will there be in your prty?-rom pril,16th to 20th. Just my wie nd mysel.-rom pril, 16th to 20th. nd which kind o room would you preer, sir?胳嘿洱养氮讽粟译合蔽徒足帘赫腰粥枕爸钠键普具统牙溜似硫熙蜒洱秃潮Room Reservtion酒店预订培训PPTRoom Reservtion酒店预订培训PPT4.Dilogue- twin, plese.-Could you hold the line plese. I will che

4、ck our room vilbility. Thnk you or witing sir. We hve twin room t 180 dollrs per night. Would tht be ll right?-Ok, Ill tke it.-Thnk you, sir. My I hve your nme nd phone number, plese?堆芋燃惑锭毡战胺诀耽徽恭勃妄估够卤牡践汰蓬孤兆忠啮身胆淤喉研平娠Room Reservtion酒店预订培训PPTRoom Reservtion酒店预订培训PPT5.-Sure, my nme is ron Johnson. My ph

5、one number is 32425827.-Mr. ron Johnson. Phone number is 32425827. Excuse me, how do you spell your irst nme?-Its -r-o-n.- -r-o-n. Thnk you Mr. Johnson. My I know your rrivl time on pril, 16th.演涕想涨服滤紧低荡驴躺蹬击中创品菲呕也弯椎犬仁耗寺玖丫灯目抿讶积Room Reservtion酒店预订培训PPTRoom Reservtion酒店预订培训PPT6.-round 9pm.-Mr. Johnson.

6、or the ungurnteed reservtion, we cn only hold the room by 6pm. Becuse it is the pek seson now. I you mke the gurnteed reservtion, we cn hold the room overnight. Would you like to mke gurnteed reservtion by credit crd?-ine, do you ccept mericn express?炼壶攫躯描酵小橡首虚训荔涵险舔又折棠独帮纹咬综切跑腹茄荡哑实播黑Room Reservtion酒店

7、预订培训PPTRoom Reservtion酒店预订培训PPT7.-Yes, my i know the number?-Its 134948.-Thnk you Mr. Johnson. Youve mde gurnteed reservtion in Guozhou Hotel. rom pril,16th to 20th or ive nights. I you cnt rrive t scheduled. Plese inorm us beore 6pm on pril, 16th. Thnk you or clling. nd we look orwrd to serving you

8、.娱懦黄司掐八嚼淤坪哀哨秩眯崎孰毋倒反的府睁藤尼蚁忙孰辈趾汐剃仰设Room Reservtion酒店预订培训PPTRoom Reservtion酒店预订培训PPT8.1）预定基本应对：1. Do you hve one single room or two nights?我想订俩个晚上的单人房一间行吗？2. Room reservtions, cn I help you?/ Reservtions, cn I help you?客房预订部可以为你效劳吗？3. Id like to reserve room. 我想订个房间。4.How mny nights do you wish to sty?

9、您希望住几晚？菇绩滇帽搀存悦噪搔黑迭塌槛愧噬护葫砍块巾俏童驳旧拂店嗓筛嚷隙禾能Room Reservtion酒店预订培训PPTRoom Reservtion酒店预订培训PPT9.5. How much is the room?房租是多少钱？6. Which dte will tht be?要订在什么时候？7. How mny guests will there be in your prty?您一行有多少人？8. My I know your nme? My I know your phone number? My I know your emil?能告诉我您的姓名电话和电子邮件吗？签蔓奏荔烫

10、拜寡萤琵宴恍婪辑牵撰努砖屈推镣墓脖褒蔼骡嘶设涧朔蜀蹬淤Room Reservtion酒店预订培训PPTRoom Reservtion酒店预订培训PPT10.9. How do you spell tht?请问怎么拼写？10. Could you hold the line plese. I will check our room vilbility.请别挂断好吗， 我来查一下是否有空房间。11. Thnk you or witing sir/ Thnk you or witing mdm.让您久等了先生 让您久等了女士怎十征疆怕梗炼箍赐萍凉玫窝恍呜浆刻韩简队居突木忍袄瓦凶掇朗可娠岿Room R

11、eservtion酒店预订培训PPTRoom Reservtion酒店预订培训PPT11.12. I will rrive lte but plese keep my reservtion.我会晚一点到达，请保留我预定的房间。13. Would you like to mke gurnteed reservtion by credit crd?您愿意用信用卡来担保预定吗？14. Id like to conirm your reservtion.我想再确认一下您的预定。碍升肢案迹挣牡淌宇萌疫混悔腆缅砸奠耗溯悯较倦珊党往澎近陈扬肆垃巫Room Reservtion酒店预订培训PPTRoom Re

12、servtion酒店预订培训PPT12.2）海外预定1. My I hve your irline nd light number, plese?请告诉我您搭乘的航空公司和班机号码号码？2. We oer ree trnsporttion to nd rom the irport.我们提供免费的机场送迎服务。3. We hve counter t the irport. Our representtive will escort you to the cr.我们在机场设有柜台， 到时将有代表护送您上车。慈毋挚畏劫趁夹盯滦嫡帆钒迢骑织么烷说纳骨都骆愉笨肃吁撞俊官抓哮槐Room Reservtio

13、n酒店预订培训PPTRoom Reservtion酒店预订培训PPT13.4. Do you know your rrivl time t the irport, sir?您知道您抵达机场的时间吗？5. Do you men locl time?您指的是当地时间吗？呆捎样盲哄旷伤骸叶痘鹤赣苦昨敛筛凹伞诚面凤晒邢娟箭吩微砸施动兆迁Room Reservtion酒店预订培训PPTRoom Reservtion酒店预订培训PPT14.6. Where cn we contct you in Gungzhou?在广州我们可以经由哪个单位和您联络？7. cre o *compny. The phone

14、number is *可以经由某某公司取得联络，他们的电话号码是8. We look orwrd to serving you. Hve se trip.我们期待为您服务。祝您旅途平安。抄恿泻阅腿成整条即翘皑摸开浸搅腺乖夺洽芝岔辛酝倾靖焰赚尝术皱睁迸Room Reservtion酒店预订培训PPTRoom Reservtion酒店预订培训PPT15.3）对房间和床具的偏好1. Wht kind o room would you preer?你想要什么样的房间2. Id like to reserve room with the se view./mountin view.我想订一间看得到海/山

15、的房间3.Id like room with very lrge bed/ Id like room with very lrge blcony.我想要一间有大床的房间/我想要一间有阳台的房间4. Certinly, sir. We will book you into room with the queen size bed/the king size bed. 好的先生，我们会为您登记一间有大号床的房间/ 特大号床的房间上菲肖唤涸坎寒出能醛摩全庐便狈窗先糖徊岳钟檬汪脱笑附基又莹辙百孩Room Reservtion酒店预订培训PPTRoom Reservtion酒店预订培训PPT16.4）房

16、价和付款事项1. single room is 80 US dollrs per night with ten percent tx nd ten percent service chrge.单人房每晚80美金外加10%的税金和10%的服务费。2.We hve double t 800 Hong kong dollrs nd 1000 Hong kong dollrs vilble . Which one would you preer?我们有价格在800到1000元港币的大床间， 您喜欢哪一种呢？恋鲤吝壤突迭票咀佬誉表羽怒糯焊铰惶耙悯朝馏啤霄奏塘瓜毯棕街技等参Room Reservtion酒

17、店预订培训PPTRoom Reservtion酒店预订培训PPT17.3. Does the price include brekst?这个价钱包括早餐吗？4. Im rid we hve no credit rrngement with your compny. We will need n dvnce pss by bnk drive or in csh beore the reservtion dte.恐怕我们和贵公司没有信用贷款的协定，您得在预定日期之前预先送来银行汇票或现金作为定金。株双讹囱厘漂贵避淀闽纂散门扶请阿些雹隔企规颤田刻培犊瞻矛滇砷食攒Room Reservtion酒店预订

18、培训PPTRoom Reservtion酒店预订培训PPT18.5. We oer specil rnge or your compny, sir. or single room there is 15% discount.我们酒店为贵公司提供特价先生。单人房可以打8.5 折6. Shll we chrge this to your compny? 我们是向贵公司收费吗？7. Which deprtment o your compny should bill be mde out to ?我们应该将账单送到贵公司的哪个部门？8.Do you ccept credit crd/ do you c

19、cept trvellers check.你们酒店接受信用卡吗 你们酒店接受旅行支票吗淘疆眩栏黑使梧架颁况赦齿萨右宏弗惺喊梅尚忽部枚咎傀矽孝注裸捧掉姿Room Reservtion酒店预订培训PPTRoom Reservtion酒店预订培训PPT19.5)指定的房间没空缺或酒店客满1. Im rid we hve no twin room vilble but we cn oer you double room.我们恐怕没有多余的双床间了，但是我们可以给您提供一个大床间。2. Im rid we hve no swthe vilble . Would you mind twin insted?

20、我们恐怕没有多余的套间了， 你建议改定双床间吗？3. Im sorry but we re ully booked those dys s it is the pek seson.很抱歉因为是旺季， 那段时间的客房都被订光了。4. Is it possible or you to chnge your reservtion dte?您可不可以改变预定日期呢？扣戮喇甸丑慑社赌魄倒被闺练岁隋灸宰镇违卜隐银竞夸瓢藉湾联哭冶撩擦Room Reservtion酒店预订培训PPTRoom Reservtion酒店预订培训PPT20.5.This is the businest seson. Im very

21、 sorry but could you cll this lter gin this weekend we my hve some cncelltion.现在是旺季非常抱歉。但是请你这个周末再打电话来好吗？可能会有人取消预订6. Cn you book me into nother hotel in this re.可不可以在当地为我预定另一家旅馆呢7.We hope to hve nother opportunity to serve you.我们期待下次能为您效劳。暮笑谢妊决坤澜帘尹褂扣刹叼矛敷衔匝扩戮院骑撅记栓羔纪涤瞩邵整形酵Room Reservtion酒店预订培训PPTRoom Reservtion酒店预订培训PPT21.6）确认预定1. Is this new reservtion or conirmtion cll?您这个电话是确认预定还是新的预定呢？2. Id like to conirm reservtion.我要确认一项预定。3. Your room is conirmed.您的预定已经得到确认。4. Im rid tht we hve no record o your reservtion or tht dte in your nme.