福特Q1培训教材课件

1、福特Q1培训教材福特Q1培训教材什么是Q1？What is Q1?Q1旗帜Q1奖牌什么是Q1？What is Q1?Q1旗帜Q1奖牌Q1是什么？What is Q1?Q1 is a Ford exclusive designation. By recognizing quality achievement at the manufacturing site level, and by applying consistent, understandable metrics to ensure high quality, Q1 has become a quality brand name tru

2、st mark globally recognized.Q1是福特执行的标准。主要作用为区分制造现场的等级，并通过运用持续的、可理解的矩阵工具来保证高质量。Q1已经变成全球认可的质量品牌。Q1是什么？What is Q1?Q1 is a FordQ1是什么？What is Q1?Ford Motor Company exclusive designation它是福特汽车公司所特有的Set of fundamental quality and manufacturing disciplines基本的质量和制造规则Drives suppliers continual improvement 帮助供

3、应商不断持续改进Put tools in place to maintain excellence用一些工具维持最佳Improve each passing year每年都得到提升Q1是什么？What is Q1?Ford Motor CQ1不是什么？What is Q1 not?Q1 not achieved independently - guides cooperation - Ford/Supplier relationship Q1不是独立获得的-而是引导福特和供应商之间的关系Q1不是什么？What is Q1 not?获得Q1的好处Benefit of archived Q1Rec

4、ognition (Q1 flag, Q1 plaque) 认可（Q1旗帜和标志）Publicity and Advertising Privileges 宣传和广告获得Q1的好处Benefit of archived Q1获得Q1的好处Benefit of archived Q1World Excellence Award (acknowledges the best of the best) 世界优秀供应商奖励Preferred Status with Ford (Ideally only Q1 facilities are considered in source selection)

5、福特的首选供应商（理想状态是只有Q1工厂才在选点中被考虑）获得Q1的好处Benefit of archived Q1Whats the challenge for CAF supplier?对长安福特供应商的挑战是什么？Q1 status is the mandatory to be considered for export business to global Ford plant.Q1是向福特全球工厂出口的先决条件。China supplier has the cost advantage, but as process is not stable and not reach Q1 st

6、andard, a lot of opportunity were lost.中国的供应商具备成本的优势，但过程不稳定。同时未达到Q1的标准，失去了大量的机会。Whats the challenge for CAF sHow to archive Q1?如何获得Q1？How to archive Q1?Q1基本要求Q1 Basically requirementAny external suppliers manufacturing facility that currently supplies parts to Ford is eligible for consideration适用于所有

7、为福特工厂供货的外部供应商的制造现场Q1基本要求Q1 Basically requiremen现场表现Site ActionSuppliers facility has to achieve excellence in five key areas: 供应商制造现场在以下五个重要方面必须做到最好: Capable Systems 合格的体系 Ongoing Performance 持续的实际业绩 Site Action Plan 现场的行动计划 Satisfied Customers 满意的客户 Continual Improvement 持续改进现场表现Site ActionSupplier

8、s fac体系要求System requirementThird-party certification 第三方认证:TS 16949ISO 14001 (environmental management system) ISO 14001(环境管理体系)Second-party certification 第二方认证MMOG体系要求System requirementThird-p持续的实际业绩Ongoing Performance1.Comm. PPM Performance 产品PPM业绩2. Six-month Site PPM( Production only) 6个月的现场PPM3

9、. Stop Shipment 停止发运4. Site Assessment 现场评审持续的实际业绩Ongoing Performance1.C持续的实际业绩Ongoing performance5. Violation of Trust 违背诚信原则6. Plant Endorsements 工厂背书7. Service 售后服务件8. Warranty Performance 售后维修9. Launch Performance (production only) 投产表现（只适用于生产件）持续的实际业绩Ongoing performance5. 持续的实际业绩Ongoing Perform

10、anceSuppliers performance history with Ford:供应商在福特的业绩历史:Field Actions 召回Stop Shipments 停止发运PPM Performance PPM业绩Delivery Performance 交货业绩Monthly Q1 2002 overall score 每月的Q1总分持续的实际业绩Ongoing PerformanceSup持续的实际业绩Ongoing performanceQ1 suppliers are responsible not just for their own sites, but for cont

11、rolling the quality of any suppliers that provide them with product.Q1的供应商不仅要对他们自已的现场负责,还要控制向他们提供产品的供应商的质量持续的实际业绩Ongoing performanceQ1 现场行动计划Site Action PlanSite assessments supplier tools to gage their performance to address:现场评审-供应商来衡量他们业绩的工具:Planning & Demonstration of Manufacturing Process Capab

12、ility 计划和验证过程的能力Variability Improvements 偏差改进Manufacturing Efficiencies (Lean, FTT, OEE) 制造的效率(精益生产,FTT,OEE)Customer Satisfaction (documented in QOS) 客户满意度(在QOS中文件化)现场行动计划Site Action PlanSite as现场行动计划Site action planAll suppliers must perform a Manufacturing Site Assessment by SOP and re-assess ever

13、y 6 months.所有供应商必须从供货开始进行现场评审并每半年进行一次现场评审现场行动计划Site action planAll sup现场行动计划Site action planFull site assessment requires as follow: 完整的现场评审要求： Segment 1 and 2 sites every 6 months；Segment 3 and 4 sites every 12 months 一、二类供应商每六个月进行一次； 三、四类供应商每十二个月进行一次 Site assessment should be earlier to the requir

14、ed 6 or 12 month frequency 现场评审必须比要求的六个月或十二个月的频率早完成现场行动计划Site action planFull si供应商分类Supplier segmentationII. SignificantLow Impact on Customer Satisfaction / SafetyPoor PerformanceIV. AutonomousLow Impact on Customer Satisfaction / SafetyGood PerformanceIII. ExperiencedHigh Impact on Customer Satis

15、faction / SafetyGood PerformanceI. CriticalHigh Impact on Customer Satisfaction / SafetyPoor PerformanceSupplier Manufacturing Capability (Q1 Status)Commodity Impact onCustomer Satisfaction / SafetyHIGHLOWEROUTSTANDINGSegment 1 or 2: Q1 Status Revocation (R) or Denied (X)Segment 3 or 4: Q1 Status Ap

16、proved (Y)供应商分类Supplier segmentationII.现场行动计划Site action planCorrective action plan should be submitted to the Ford STA site engineer within 30 days of the site assessment 纠正计划在现场评审后三十天内必须提交给STA Site action plan should be effective in its execution 纠正计划能有效执行 现场行动计划Site action planCorrectQ1分数Q1 Score

17、The final Q1 score is tabulated for:最后的Q1总分由:Capable Systems 合格的系统Ongoing Performance 持续的业绩Site Action Plan 工厂的行动计划Q1分数Q1 ScoreThe final Q1 scorQ1分数Q1 ScoreEvery Supplier site begins with a 1000 point Q1 score每一个供应商的Q1初始分为1000Suppliers must maintain an overall score of at least 800 points for Q1 sta

18、tus为了保持Q1,供应商必须维持至少800分Sites gain or lose points based on their performance metrics.根据工厂业绩加减分数Q1分数Q1 Score指标分数Q1状况召回供应商责任在6个月内1次-250撤消停止发车供应商责任0次, 6 个月内1次, 6 个月内2次或更多, 6个月内0-100-250不能获得Q1资格撤消PPM a)生产100 %75 % 至 99%50 % 至 74%25 % 至 49%11 % 至 24%0 % 至 10%-1 % 至- 24%-25 % 至 -49%-50 % 至 -74%-75 % 至 -99%

19、-100%在接下去的五个月内，任一个产品PPM超过同类产品的PPM+100 分+75 分+50 分+20 分+10 分0 分-25 分-50 分-100 分-150 分-150 分- 250分交货少于两个月，无正分产品PPM小于110，无负分不能获得Q1资格撤消指标分数Q1状况召回供应商责任在6个月内1次-250撤消停止指标分数Q1状况0 PPM1 PPM 至 60 PPM61 PPM 至 100 PPM101 PPM 至 250 PPM251 PPM 至 500 PPM501 PPM 至 750 PPM751 PPM 至1000 PPM1001 PPM 至 1500 PPM than 150

20、0 PPM6个月PPM b)生产+100 分+50 分0 分-20 分-40 分-60 分-80 分-100 分-125 分交货少于两个月，无正分交货少于两个月，无负分负分只适用于售后服务件交货评分生产100分97 至 99分81 至 96 分低于 81分+100 分+50 分0 分-250分交货少于两个月，无正分撤消生产现场评审生产现场或整改计划超出时间或整改措施无效第一次通知：-150分第二次通知：-250 分撤消只有当PPM 大于110时才得负分得分至少需要2个月的发货指标分数Q1状况6个月PPM b)生产+100 分交货少于两Q1撤销Q1 revokeSuppliers on Q1 r

21、evocation: 供应商Q1撤消:cannot gain points for positive performance不会因为积极的业绩而获得分值cannot regain Q1 status for 6 consecutive months.6个月内不能重获Q1状态Q1撤销Q1 revokeSuppliers on Q1 Q1分数Q1 ScoreSites must meet all Q1 manufacturing site expectations & implement effective corrective action plans 工厂必须满足制造现场评估要求,并执行有效的

22、纠正措施.Not meeting Q1 2002 requirements or fail to implement effective action plan: lose 250 points & Q1 will be revoked 不能满足Q1 2002的要求或不能执行有效的纠正措施,减250分,Q1撤消Q1分数Q1 ScoreSites must meet a同类产品比较vs. CommoditySIM determines all of a suppliers commodities with 6-month receipts greater than 10% of the supp

23、liers 6-month total receipts.SIM找出供应商6个月交货量大于6个月总交货量10%的产品SIM determines which of those commodities(10% of receipts) have the lowest commodity comparison pts. If commodity PPM10%交货量)的产品,如果PPM10%) is found, then the site receives 0 points.一旦该产品被找出,它就被用Q1分值的比较.如果找不到一个产品,那么工厂就得0分同类产品比较vs. CommoditySIM

24、determ行动计划Site action planI.Planning for Manufacturing Process Capability 制造过程能力计划1）Quality Procedures, TS 16949, QOS 质量程序，TS 16949，QOS2） FMEAs/Control Plans * FMEA/控制计划*3） Employee Readiness/Training Review 足够的职员/培训评审4） PPAP Review and RunRate Review PPAP评审和节拍生产评审5） Manage the Change 更改管理行动计划Site a

25、ction planI.Planni行动计划Site action planDemonstration of Manufacturing Process Capability 证明制造过程能力1）Sub-supplier Quality Management * 分供方质量体系管理*2）Control of Incoming Quality 进料质量控制3）Control Plans/Operator Instructions * 控制计划/作业指导书*4）Process Variability Monitoring * 过程变异监控（CC,SC,HIC的SPC控制）*5）Gage Calib

26、ration and Use * 量具的校准和使用6）Part Identification, Nonconforming Parts, Packaging, Shipping 零件标识，不合格的零件，包装和发货行动计划Site action planDemonstra行动计划Site action planDemonstration of Manufacturing Process Capability 证明制造过程能力7) Testing, Engineering Specifications 测试、工程规范Preventive Maintenance (PM)/ Housekeeping

27、 * 预防性维护（PM）/库房*Manufacturing Flow, Lean Manufacturing Metrics * 制造过程流程，精益生产*Problem Solving, Corrective Actions 问题解决，纠正措施行动计划Site action planDemonstraQ1取消Q1 revokeWhen a problem is identified, STA will work with a supplier to identify the root cause of a problem and develop a corrective action plan

28、. 一旦确定撤消Q1,STA将与相应的供应商合作查找问题的根源，并制定纠正计划If, however, a supplier has not satisfactorily addressed the performance or customer satisfaction problem, the suppliers Q1 status will be affected. 如果供应商对业绩和客户满意方面问题的对策不能使人满意，供应商的Q1状态会受到影响Q1取消Q1 revokeWhen a problem iQ1取消Q1 revokeEffect on Q1 status cannot be

29、offset by positive performance in other areas 其它领域的积极业绩，不能弥补和影响Q1状态Regain Q1: supplier must satisfy all requirements for 6 consecutive months, incl. all endorsements 恢复Q1：供应商在六个月内必须满足所有的要求，包括所有的背书Q1取消Q1 revokeEffect on Q1 staQ1 状态代码Q1 status codeRecommended Q1 Status系统根据Q1分数所作的建议R Q1 Revoked Q1撤消X Q

30、1 Approval Denied Q1不被批准R, X All Non-Q1 所有非Q1供应商If present Q1 status = Recommended Q1 Status, then the Q1 At Risk = “No”如果现有的Q1状态与建议的Q1状态一致，那么Q1就没有风险的Q1分数为状态改变的参考，Q1分数的增减并不会自动改变供应商的Q1状态。需由STA提出改变的申请。Q1 状态代码Q1 status codeRecommen申请Q1Apply Q1Suppliers should contact their STA site engineer, who will h

31、elp/guide the suppliers through the Q1 process 供应商应与现场STA工程师联系，他们将帮助供应商了解Q1程序Conduct and submit a self-evaluation to ensure meeting Q1 2002 criteria 执行并提交一份自我评估报告，确保满足Q1 2002标准Once the supplier believes the facility is ready obtain necessary customer endorsements (valid for 6 months)在供应商认为现场已准备妥当来获取

32、客户背书认可（有效期6个月）申请Q1Apply Q1Suppliers should 申请Q1Apply Q1Formal application to Ford STA with documentation of certification to TS 16949, MMOG & ISO 14001 带上TS16949，MMOG和ISO14001的认证文件正式向长安福特STA审请A Q1 on-site evaluation may be scheduled to review qualifications to Q1 2002 Q1现场评估符合Q1 2002申请Q1Apply Q1Formal applicatio申请Q1Apply Q1Responsible