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1、Service with Time & Material based BillingSAP Best PracticesPurpose, Benefits, and Key Process StepsPurpose Documenting a customer request for quotation (RFQ) for services, a notification is created in the system to document and classify the required work. An optional activity lets the service respo

2、nsible call the customer again to complete the information required to prepare the quotation.Benefits Customer Service ManagementSales and Service Order ManagementCross-Application Time SheetResource-Related BillingKey Process StepsCreating a Service NotificationChanging the Service Notification (Op

3、tional Step)Check the Task ListCreating a Sales OrderChanging the Sales OrderChanging the Service OrderTime Recording (211)Confirming Time to the Service Order (Optional Step)Confirming the Materials UsedCreating Resource-Related Billing RequestCreating the Invoice for the Billing Memo RequestClosin

4、g the Service Order Technical complete Required SAP Applications and Company RolesRequired SAP ApplicationsEnhancement package 7 for SAP ERP 6.0Company RolesService AgentSales AdministratorService EmployeeBilling AdministratorDetailed Process DescriptionService with Time & Material based BillingThe

5、quotation is created in referring to the service portfolio offered by the service provider. This is represented through a range of service products. The prices being offered to the customer for the quoted services are based on time and material. The negotiation process leads to changes in the final

6、price. The final informative quotation is sent to the customer for approval. If the quotation is rejected, a reason for rejection is set in the sales document to proceed to its cancellation and the process concludes. In case the customer accepts the quotation, a sales order is created and automatica

7、lly a service order is created in the background. The service order will contain the resources, time and material, included in the quoted services.The sales order is billed one or more times during the execution of the service. The amount billed is determined on a time and materials basis, the billi

8、ng method used is resource-related billing. The actual revenue will be given in this case by the work actually performed and can be different to the quotation estimate. Process Flow DiagramService with Time & Material based BillingService AgentSales AdministratorEventService EmployeeCreate a Service

9、 NotificationBusiness CaseTime Recording (211)Billing AdministratorChange the Service NotificationCheck the Task ListCreate the Sales OrderChange the Sales OrderChange the Service OrderCreate Resource-Related Billing RequestCreate the Invoice for the Billing Memo RequestClose the Service Order Techn

10、ical CompleteConfirm Time to the Service OrderConfirm the Materials UsedLegendSymbolDescriptionUsage CommentsTo next / From last Diagram: Leads to the next / previous page of the DiagramFlow chart continues on the next / previous pageHardcopy / Document: Identifies a printed document, report, or for

11、m Does not correspond to a task step in a document; instead, it is used to reflect a document generated by a task step; this shape does not have any outgoing flow linesFinancial Actuals: Indicates a financial posting document Does not correspond to a task step in a document; instead, it is used to r

12、eflect a document generated by a task step; this shape does not have any outgoing flow linesBudget Planning: Indicates a budget planning document Does not correspond to a task step in a document; instead, it is used to reflect a document generated by a task step; this shape does not have any outgoin

13、g flow linesManual Process: Covers a task that is manually done Does not generally correspond to a task step in a document; instead, it is used to reflect a task that is manually performed, such as unloading a truck in the warehouse, which affects the process flow. Existing Version / Data: This bloc

14、k covers data that feeds in from an external process Does not generally correspond to a task step in a document; instead, this shape reflects data coming from an external source; this step does not have any ing flow lines System Pass / Fail Decision: This block covers an automatic decision made by t

15、he software Does not generally correspond to a task step in the document; instead it is used to reflect an automatic decision by the system that is made after a step has been executed. External to SAPBusiness Activity / EventUnit ProcessProcess ReferenceSub-Process ReferenceProcess DecisionDiagram C

16、onnectionHardcopy / DocumentFinancial ActualsBudget PlanningManual ProcessExisting Version / DataSystem Pass/Fail DecisionSymbolDescriptionUsage CommentsBand: Identifies a user role, such as Accounts Payable Clerk or Sales Representative. This band can also identify an organization unit or group, ra

17、ther than a specific role.The other process flow symbols in this table go into these rows. You have as many rows as required to cover all of the roles in the scenario.Role band contains tasks common to that role.External Events: Contains events that start or end the scenario, or influence the course

18、 of events in the scenario.Flow line (solid): Line indicates the normal sequence of steps and direction of flow in the scenario.Flow line (dashed): Line indicates flow to infrequently-used or conditional tasks in a scenario. Line can also lead to documents involved in the process flow.Connects two t

19、asks in a scenario process or a non-step eventBusiness Activity / Event: Identifies an action that either leads into or out of the scenario, or an outside Process that happens during the scenarioDoes not correspond to a task step in the document Unit Process: Identifies a task that is covered in a step-by-step manner in the scenarioCorresponds to a task step in the document Process Reference: If the scenario references another scenario in total, put the scenario number and name here.Corresponds to a task step in the document Sub-Process Reference: If the scenario references another scenario