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1、爱 幽 莲MailingBusinessSCMe-AutomationPABXe-MarketERPMESIBSEDMSGroup DGWHRMPRMDWIRMKMSEIPWCMSRMSERMe-IPSe-Faxe-Searche-CTIe-CommunityEmployeeCustomer eBiz Solution analysis _CRM CRM : Customer Relationship Managemente-CRMCRME-MailEDMSGWKMS2( )ERP1 ( )CRMSCME-Planning Office Management System Web Site 2

2、003 2004EIPe-Biz SIWeb SIWeb 2005 eBiz Planning eBiz Integration e-Package/Solution e-learning Solution e-Total Marketing Web Identity Web Contents Web Promotion Web Applications Web SI Planning Web System Integration SMS / eFax / Mailing eCRM / IRM / CMS e-Marketing(PRM) Web SI & eSolutioneBiz Valu

3、e eBiz Transformation e-biz Total SolutionKnowledge Managemente-Commerce servicesCRMERPSCMBusiness Intelligenceenablement ServiceWeb + IT IntegrationBusiness ValueTechnology ValueSuppliersCustomers e-Business Perspective: IBM Website StrategyE-biz TransformationAS ISTO BEStrategy and Implementatione

4、-ShoppingBusiness Function & StrategySite ESite BSite HSite FSite ASite GSite CSite DInformationeBusiness CRM : : CRM Systemone to one marketing CustomerCustomerCustomerCustomerCustomerCustomer e-CRM SCMSystemEKP/EIPSystemCRMSystem e- Company System Network Supply Chain Integration Enterprise Knowle

5、dge Information Portal Customer DB IntegrationEUROPEASIAN. AMERICAS. AMERICAOCEANIAAFRICASCMERPEKP/EIP eBiz Solution e-Business Value Chaine-MarketingE-CRMe-MarketplaceSCMSupplierCustomerSupplierCustomer , Order Fulfillment Sales TeamSystem TeamConsultingTeamSI MU NetworkTeamAutomationSystemTeamEnte

6、rpriseNetworkTeamNI MUeBizCRMEIPR&D eBiz Collaboration NetworkInformationPortaleGSTransactionInformationeGSeGSTransactionPortale-Gov. ServiceIntegration e-Government Service NetworkTechnology & Communications InfrastructureeBiz SolutionseBiz IntegrationeBiz StrategyB2EB2BB2CB2MProduct LeadershipRela

7、tionship managemente-Business Transformation e-Business planning55%15%20%10%eCRMWCMSIRM/PRMMailingMESCTIPABXIBS Network Integration Automation System Enterprise NetworkCRM/DWEIP/EKPERP/SCMGW/KMS SI consulting SI development SI management Web consulting Web development Web managementNI AreaSI AreaWeb

8、 SI Area eBiz Solutions & ServiceWeb SI AreaSI AreaNI AreaSystem Area Service Sales CRMData Warehousing/IntegrationSMSChannelWeb FAXChanneleMailChannelWeb SiteChannelPost channelConsumerInvestorPurchaser AnalystThe pressClubMarketing Customer Interaction PlatformsInteraction Management Infrastructur

9、eCustomer Communicationse-CRMSCMCRMe-Supply chain Managemente-Customer Relationship ManagementE-biz transformationSystem- , - - - Supply Chain ERP/EIP e-Business PerspectiveSCM/IPSDW/CRMCustomerStockholderSuppliereCompanyIRM/RISGW/KMSERP/EIP eCompany CRMForecasting, Opportunity Management,Configurat

10、ion,Generation Forecasting, Customer CareSpare ManagementForecastingPersonalizationCampaign ManagementMarketing EncyclopediaERPCMSSCMEIPeStrategy Solution & Service - SI Development & SolutionsMarketingSalesServicesConsultingMarketingContentsFlashDesignCodingCTIUMSMailingServerD/BCreativeInteraction

11、Systemebiz IntegrationStrategySoppingeCRMIRMVOC/RMSe- Learning Interactive Full Service ebiz, eSolution eBiz Sector & Solution eSolution LIFESystemINFORMATIONCOMMUNICATIONTechnoVillage/ / / /Mail+SMS+Fax+ DB /eBiz Total ServiceeBizStrategyeBizOperationeBizConsultingPlanningContentsSolutioneBusiness

12、IntegratoreBizBuildingMarketingeBiztotal service eBiz Solution eCRM200320042002SMSCMSPMS EIPERPSCM eBusiness TransformationSupplierSupplierSupplierstockholderEmployeesOn-lineOff-lineSCMERPIPSeCompanyEIP/KMS/GWIRM/RMS/PRMWebSiteCRM/CPPartnersPACSERPCRMEIPMailingB2EmallIntegrationDevelopersWeb Service

13、EnterpriseSolutionBusiness Fields : SI Development & Solutions Service Sales CRMData Warehousing/IntegrationSMSChannelWeb FAXChanneleMailChannelWeb SiteChannelPost channelConsumerInvestorPurchaser AnalystThe pressClubMarketing Customer Interaction PlatformsInteraction Management InfrastructureCustom

14、er Communicationse-CRMCustomer ACustomer BCustomer CSupplier A Supplier BSupplier C55%15%20%10%eBiz ConsultingeBiz SolutionseBiz Integration eBiz Solutions & ServiceInternet AreaBSP AreaSI AreaNI Area e-Business SolutionsCustomerPartnerShareholderEmployee service sell production supplyMaterial SCMe-

15、PMSKMS/GWEDMSCRM/e-CRMe-MarketplaceCMSERPEIPe-marketing2004 ConsultingeSolution2021Web Building Web integration Publishing DB generationWeb DesignInnovationOperationOptimizationBusiness & IT StrategySupply Chain Execution eBiz Enterprise Management SI Business Area SI consulting SI development SI ma

16、nagement N/W management New technologyNetwork Integration - Network Consulting - Network Integration - Network ManagementSI AreaNI AreaSolution AreaSM AreaInternet AreaR&D AreaConsulting AreaOne-Stop Service10%10%5%5%BSP IT consulting IT development IT management N/W management New technologyWireles

17、s InternetWeb ContentsWeb MailingWeb SI eBiz Solutions & ServiceBSP AreaInternet AreaSI AreaNI AreaConsulting AreaBSP MU :(Business Service Provider Management Unit)Internet AreaBSP AreaSI AreaNI Area55%15%20%10% eBiz Solutions & ServiceConsulting for eBizeStrategy Consulting.eManagement Consultinge

18、Business Restructure Consultinge-CRM,e-Marketing Consultinge-Solution/ e-Infra/ e-InfraSI consulting & managementNetwork Integration /Automation SystemIT development & management SCMCRMe-Supply chain Managemente-Customer Relationship ManagementE-biz transformationSystem- , - - - Supply Chain ERP/EIP

19、 e-Business Perspective eBiz Consulting e-Marketing & Promotion eCreative & Contents eBizTotal Service eBiz SI & Solutions eBiz Service Domain - : 5 StrategyContentsSolutionBrand ABrand B() Ebiz Brand C Summary- Integration Branding & IdentitySupplierCustomereCompanye-Business Sector & SolutionsPart

20、nerStockholderEmployeeIPSSCMIRMPRMe-MarketingGW+KMSEDMSBuy SideSell SideERPEIP图例标题标题标题标题添加标题Himart2. . , ? / e-Branding B2B / B2E Web (EIP) personalization(e-CRM / DM )2003E-Biz 200420052006 Proposal- Web Site System 123 Branding & Identity (Web CI) Business / (Site Concept) System & Solutions Value

21、输入数字内容内容内容内容内容题目题目题目题目 e-Business ConvergenceIndustry TransformationValue ChainIntegration Channel EnhancementDevelopmentImplementationEvaluationDesignAnalysis : PwCeBiz Transformation Solution Development30%60%30%60%CustomerCustomerSupplierSupplierLoyaltySystem Integration eCRM IRM PRM Solution Dev

22、elopmenteOffice eConsultingeVentureeSolutioneBiz Strategy Consulting.eBiz Management ConsultingeBiz Restructure Consulting eCRM(Web call center) eCommunity eFAX(Dial Fax) eIRM WCMSReal estate portal Network swap serviceInternet Fax Tour portal Internet broadcasting Community portal EDMS GroupWare En

23、terprise Knowledge Internet Purchasing SystemeCompany Business DomainApplication Web DB Integration Mobile Application Customer IntegratedHome PageSystemSolution e-branding Web Style Guide On-line Marketing DB/Web Server Multimedia Server Wireless/Security e-CRM e-Marketing WCMS . e-Business Transfo

24、rmationMarketing InnovationChannel Innovation eOffice Solution Planning . () / . .45%15%5%35% . KMSEISEDMSNon-formal InformationEnterprise Knowledge/Information PortalSolution & Service - SI Development & SolutionsGWEKP-EIPHow convenient would it be, if we can view all the numerous information scatt

25、ered on the internet,such as Intranet, GroupWare,(ERP),(CRM),(SCM) gathered in single screen?SCMCRMERP46%22%19%Source:Executive Issues Survey CEO Global Business StudyThe Alexander Group, Incorporated, 7%6% Summary ?CEO 1 2 3 4 / 5 Restructuring6 7 (Globalization) 8 9 (Geopolitical) 1 2 3 4 5 6 7 Re

26、structuring8 (Globalization) 9 (Value-Added Supplier Relationships) Electronic Decision Making E-mailE-boardSchedule ManagementMISName Card ManagementCareerManagementHumanRelationship ManagementSurveymessenger Solution & Service - eagleOfficeGWeagleOfficeDefenseDefense, the Agency for nationalsecuri

27、ty institution etc. Finance Bank, Insurance, Security, Credit Card, Investment Trust etc. ChemistryPetrochemical, heavy chemical/explosive/energy etc.Service Distribution /service/leisure/educational institution etc. Public sector Government organization/government investment institution etc. Indust

28、ry Machine, construction, assembling,equipment etc.SI MU Business FieldsBusiness Fields : SI MU Company OrganizationCompanyOrganizationeBizSolutionConsultingInternetBizSystemSolution MuR&D MUPlanning MUINFRA MU添加标题添加标题添加标题添加标题添加标题添加标题添加标题样式50%15%10%10%15%30%20%30%7%10%5%SCMCMSERMERPKMSHRM SCM (Suppl

29、y Chain Management)20042003 ERM (Enterprise Resource Management) SI Development & Solutions标题1234输入文本内容输入文本内容输入文本内容输入文本内容 IT. : IT IT 10 20 50 100 100 100 (845 )10 (4,159 )5 10 100 200 200 43%24%22%6%4%20%34%40%20022003200420052006Product( : )5,0006,8005,5008,0006,5005,500ExtensionFront endBack end

30、B2C / e-Community / Cyber IR Web Business / e-Marketing System (HW) / Network(LAN,WAN) Solutions / Applications9,0005,0004,5007,500 2004 :1,3001,2001,1001,000900800700600500400300200100199920002001200220032004200520062007(: ):924:7426116619523836961192413373505515385435616457428621,007 _ IT 22824204

31、159674052134174731372283101622610117166 :16% :16.6%: KISDI4001,0009 IT S/W, SoC TVPost-PC,S/W,2002200720022007 2004 (:) 2003 2004 20051,000500 1,50020%12%6004003005001,00015%2001200220034007001,500250ValueProfit350500 Solution 2,000(:)2004700CMSGW/KMSERPCRM/DWUMSEIPSCMPMSCMS _ :800700600500400300200

32、1000-100-200-300-400199920002001200220032004200520062007182475730-34-192-305-343-385-289:924:742(: ) eBiz Solution analysis _CRM AnalyticalCRMCollaborativeCRMOperationalCRMData WarehousingIntegrationCRM Customer Relationship Management .整理.发送.发送整理.例：=LOGODW/E-CRM / CRM E-MarketplaceSCMElSGW/KMSERPCM

33、SManagement& BusinessB2BMarketplaceIPSEIP/EKPPMSPartner & SupplierCustomerB2EB2CB2M eBiz Sector & SolutionsResource efficiencyScalable capacity网络存储使能提供更大的可扩展性有效的资源共享更高的系统可用性更短的备份时间和空间 实时信息服务 实时可扩展性 存储网格使能提供新的信息服务 Storage Grid Network StorageDASProcurementSupply ChainPlanning3rd Party Partners/Alliances/ VentureseFulfillmentCollaborative ManufacturingeCRMVirtual SynchronizationeSupportService/ Support/ MaintenanceMaterial/procurement