个人数据安全观调查报告

1、侨錜靈叅 Personal Data Security Concept Investigation灇瑕皍鶣侨研厑鴪倛侨研傞欽侨研偽侨瘻爢絑崸涸傞侨 研涸碫 霽劼匬褐劥餘溏侨研勻彂嫦杝用涸暵剣叻霋遤,嵳呋涸侨研剒絊小巤梡猰涸籖虽涸 侨研遤罏牟瘻侨研姼殣禹絡灇瑕侨研涸雩濼劅姼侨研荛侮翫緸侨研 涸椚确程欽絁靈灇霹僈靈灇薴靈灇傞2020 5 剢剣佪呋劥1075 搋挿絆霹僈靈灇薴靈灇傞2020 5 剢剣佪呋劥4 * 4 絆絁靈灇僽劥妃灇瑕涸銳倰岁搋挿絆霄靍僽劥妃灇瑕涸邉倰岁从概念到理念：重新认识个数据安全銳 侨研僽霋霋涸荈搬剣涸併侨研猙侨研僈烁 侨研剣岤鵛 96% 涸僈烁邍爙錠荈魧涸侨研告 80% 涸雩

2、蜦侨 研傞劅侨研腊剣姻烁僽荝錞垷侨研胇涸銳2004-2019 涸 299 饰侨研屧怩佦务58% 僽 鸣侨研佐/欽倰侨研涸牌錠僽荝侨研屧怩涸剣鵛 90% 涸霄罏邍爙佐鵂勻騟僈涸瀊歏霢 欨荛剣紨 33% 涸霄罏剣鵂鄄欽涸馄鵂 70% 涸霄罏雩侨侨研佐倰尵剣黽撑湱涸錞畎岁 勻涸侨研侨研盗椚岁 2019 5 剢姻爢宠錛烁侨研僽獘涸絶僽 鵳梠涸刿僽宠涸剣 51 纈雩剪倰剣僈烁涸侨研雳荈魧涸偽 岁嶊70% 涸霄罏雩卓侨研佐倰腊僈烁濼欽欽侨研傞鵵导侨研勉雳务錞涸 涸岁餓饄齡欽涸勉剣僈烁岁勉餓僽侨研佐倰蜦欽涸剒 鷥剣僈烁涸雳72% 涸欽勉侨研傞毟贊欽侨研雳涸贊玐佐姻 湱盗劼兜涸侨研霃告殆紨 46% 涸霄罏劼务

3、涸侨研鳅 PC 畮刿 告务涸邍梡玐涸鎊遤紨 51% 涸霄罏雩欽劼务涸歏腊 霃欰傞50% 涸霄罏劼涸侨研 PC 畮鵳遤姿翫霋紻霋露霋 劢忘駈侨研涸劍告 APP 剪倰霃縨侨研霄勉涸欽荛 72% 罜剣 51% 涸欽幡椚荈涸乼崹 錢雵馰鷐僽剒僒鄄欽濼涸侨研欽鸀湱嫱猙蠒劼匬涸劼匬侨研涸刿 满剪欽帿涸欽鷶姿佞匠侨研涸鵛 79% 涸欽欽APP 剪傞絈 靀勉雳剪遤輑毫鸑鵘鳕遤剒罜侨研勉絛碫APP 傞 涸叻馄鵂 55% 涸邍爙荈魧涸侨研宐剣侨研梠涸侨字涸霋从理念到洞察：个数据安全观调查銳 83% 涸霄罏侨研佐倰鷥刿霪侨研餏餓涸岁港盗劼匬 74% 涸嫱侨研涸 侨研佐倰僽雩涸痦餓剣 75% 涸霄罏雩岁岁錞涸紨勲侨研

4、涸傞65% 涸 霄罏雩字猙涸錜侮爢涸侨研勻姻蜒錛蜒儑劼匬 邍涸侨研佐倰鵮呔涸遤荈碫兞试欽屧絶欽涸侨研 姼碫剪涸忘劼匬罜鎊侨研勉涸炄溫姻欽宠 涸剪腊港盗劼匬剣衅侨研盗椚岁宠涸鷓傞烁港盗劼匬 侨研欽倰侨研倰湱欽禹涸 KANO 垷區絕卓儑爙欽遤侨研皾岁崵涸猫剪絑忘駈欽宠涸剪鵯满傉欽 偽岁蜦欽侨研湱涸岁岁錞鍒帿馄鵂 29% 涸嶊餩罏荈魧鍒湱岁岁錞玐涸荈霉鍒鳅 鍒剣偽雿历宠岁鸀侨研涸欽鵛 35%务馄鵂 6% 涸欨 鍒湱岁涸腊館搬絯湱岁涸雩濼帿吆用姻烁涸侨研錜从洞察到动：提升个数据安全的建议銳011嚋椚倝雩霋侨 From Concept to Notion: Re-understanding Person

5、al Data SecurityPart01侨研涸籖劼匬侨研涸椚鍒荈搬剣劥妃灇瑕务罌妍湅GDPR 侨研涸侨研僽霋霋涸荈搬侨研剣 涸岤1. GDPR 妍湅鸑欽侨研勵涸薉俒獦皍俒务鵳 姿鍒靀靈涸僽鄄鲮歲腊鍒靀雩濼涸剣涸 侨研侨研 湱鲮侨湱 侨研僽刿錜涸嚋鲮騟溏侨 研僽鳅刿涸 佞侨併侨猙 侨併侨研僽銳鄄暵涸侨研GDPR 务絛 併侨研涸猫偛字偛佟屛錜挿侅 欰暟侨研瘝猙僽字欰崞务濼涸猽 呋絛涸侨研錠猙侨研 緸絞岁务剣猙涸 歲侨僽霋霋涸荈搬剣涸 2偽雿涸魧侨研湱劥妃靈灇务剣 95.8% 僈烁邍爙錠荈涸侨研剣 0.6% 涸霄罏姼錜挿荛溏侨研 蜦字錠岤2. 劥妃涸靈灇呋劥鴪 1075 忘駈縨宐 99%縨5 薴

6、涸絕卓鳕佦絡雦霄罏邍 鶣54.4%41.5%捘3.5%傁 0.6% 0.0%捘霄罏嫱%玐霹岁 錠涸侨研 尵剣錠侨涸 326.5%27.6%22.8%36.7%33.3%52.9%54.4%50.4%44.9%46.7%14.7%13.6%17.4%14.3%13.3%5.9%4.1%8.7%0.0%0.0%0.4%0.7%2.0%2.0%6.7%00908070刿纈捘傁捘%玐霹岁翫緸絑崸擿涸剣侨 研搬罜鵛 80% 涸霄罏邍爙蜦侨 务歲涸翫緸絑崸絑崸涸傞侨研涸傈渤儑79.5% 涸霄罏雩翫緸絑崸擿涸 剣侨研鵂雩濼涸溏80 纈剣湱僈儑涸务用90 纈涸侨研剒纈湱 6.7% 涸 51 霄罏雩侨研涸剣模鵯

7、嫱僽媯霄罏涸 2 岤3. 务餒絑翫緸絑崸覰淼邍涸灇瑕餴俱务务鄄歲剒涸翫緸絑崸涸侨絑崸4劅侨腊剣姻烁 侨研刿僽猙侨研涸告翫緸傞腊 絑尵剣猙欰崞务涸雽兞銳銳勉鵯 鄄溏呏鵮僽尵剣侨研涸霋蔼欰28 欰25 忡涸侨研 鄄屧怩僽涸歏霢瀦侨研禹 涸嫱涸 侨研告鵯侨研僽剒僒偽鄄屧怩涸饭23 猫呔 錠涸侨研猫 僽嶍餒傞猫僽涸兞湱欰傞剣兞銳 涸鵯 傞暵涸侨研 鄄岁欽瑷涸侨研鄄錠僽涸絑銳宠雽涸猙告鵯 遤尵剣涸雽欰崞务鵮雽霶涸兞剣傞 銳腊雽嶊餩罏涸桬20 導558.2%5.7%6.7%11.0%12.0%5.4%客侵数据安全平不媒体数据被窃取或遗失因意外公布在作中发 设备窃取或遗失 其他鵛勻鳅錞垷涸侨研絶涰猰絡雦涸

8、2004-2019 涸 299 饰侨研屧怩佦务58.2% 僽 歋鸣侨研宐駈爢邍涸侨研鄄瑷麰僽嫱鳅涸2004-2019 侨屧怩佦碫呩荝薉侨屧怩僽侨胇涸銳 勻彂餴俱絶涰猰薉 欽侨研剣匧嚋桧暑岁佐 渤劍欽涸渤薉 2012 6 剢黨縄倛厤 紨 650 欽涸餖瀦黨屧怩盗薉鸟导 欽佖餖瀦告霪佦欽涸 瀊劍嶊鷍2016 5 剢剣獦 1.17 薉欽涸餖 5 嫱暵 涸呔告靈叅梡鄄欽涸餖瀦搬勻荈 2012 涸677.8%40.5%32.9%17.2%1.5%佐勻騟僈涸瀊歏霢佐勻騟僈涸歏齱 偽僈烁椚歋鄄銳宠 鄄欽游欽佐勻騟僈涸醙鷻偽暋欰27 導 銳欽 APP 涸剪 傞剪倰銳宠 涸劼鵯猫兞 偽鷥鷥鷍雧欽鵮僽 佐湱瀊涸

9、%89.2%剣鵂錛涸侨研剣涸絑 霄罏鷥侨佐/欽倰侨涸錠僽荝侨屧怩涸 侨研佐/欽倰罜鎊偽僈烁雳劢絑雽涸鷐僽侨研涸餓雽絑鵂侨研屧怩剪倰涸 椚欽罜勻涸涸欨荛胇魧餒劥妃靈灇务剣鵛 90% 涸霄罏邍爙佐鵂勻騟僈涸瀊歏霢欨荛剣 32.9% 涸霄罏剣鵂鄄欽涸719.7%50.9%23.1%4.7%1.7%捘傁 捘霄罏嫱%玐霹岁侨侨研佐倰尵剣呔侨研腊涸侨研 欽滚务侨佐倰玐侨涸椚 欽侨研佐倰侨研涸姺歲胇涸鼙侨研涸椚欽70.6% 涸霄罏雩侨侨研佐倰尵剣黽撑湱涸錞畎岁勻涸侨研告鵯猫捘剣 23.1% 涸霄罏务 用嫱殜捘涸纈鵯侨研佐倰禹涸炄8欧盟中国美国鸑欽侨研勵 GDPR妍湅鷓侨研盗椚岁宠錛珳务鷓欽犷嶊餩罏猙岁呩CC

10、PA繠鷓欽2019 5 剢爢宠錛欰佪2018 6 剢2020 1 剢欰佪2016 5 剢鸑鵂 1995 涸 佖2018 5 剢妍湅傋剣妍湅字涸猙侨研 欰佪月鵳妍崍涸侨絑崸港盗罏用劥勉挿侨研欽犜姺剣岁勉傞 雽椚侨研鵳遤鷥涸岁 研絶爢渤 字岁絆絉緸絞瑟涸岁 勉渤呏研緸絞岁瘝岁岁錞 港盗罏用侨研 欽侨研欽犜姺剣岁勉傞 雽緸絞岁稒翫禹岁炄剣僈烁錞剒字佐 嶊餩罏侨研涸遤涸嶊餩罏猙雳 絑牰靈侮鸑鵂岁呩嶊餩罏用錞薴侨研涸欽侨研欽雽剣勵 犜姺偽僈烁涸岁炄岁渤霃嚋 椕薴雽侨研湱涸岁盗椚岁字涸勉絶獘烁翫緸絑崸涸葻 鵘遤妍湅僽椕薴侨研用岁港盗涸遤罏桧涸 GDPR 霽侨研用岁涸銳撑务 2019 5 剢侨研盗椚岁涸宠錛

11、珳剣模侨研盗椚劼涸翫緸絑崸 岁錞獦/薴 /欰佪傞 胜兞 岁錞銳挿烁侨僽獘涸 絶勻彂碫佟劼匬餴俱 93.9201420152016201720182019涰繠 3.9絑崸梠荈罜欰涸渤勻劼匬侨研涸錠欽侨研涸椚欽 研 IBM 絡雦椕錞垷侨研屧怩倰涸劥 392 繠岚馋2019 侨研屧怩涸侨研 雵錞垷 25,575 勵姼烁侨研僽鵳侮梠涸侨研屧怩涸劥4.03.83.63.5烁侨僽鵳梠涸 勻彂IBM10僽碫剒炄涸宠刿僽欰涸銳匬侨研巑 涸銳匬烁侨刿僽宠 涸倛峫宠务涸 姼烁侨研僽宠鷅宠 涸倶檲蘀兜务涸爢禹荈魧 涸靕珘椚 S . H .Schwartz 湬荝兜涸灇瑕 44 馄鵂 25000 涸靈叅絕 10 猫碫

12、雩涸 饟搬倛峫宠妃椚雿僽僥宠紩遤劼涸絑椚 宠歋宠 宠餒宠 葻涸宠瘝絆 宠僽刿涸宠涸梡 炄傉荝荈梡 瘝瘰宠洲 荈兜勉 慨黽絡勻彂ResearchGate11荈梡宠 宠宠欰椚宠021椚峯侨錜靈 叅From Notion to Insight: Personal Data Security SurveyPart02 0.3% 7.5%20.1%54.5%17.6%捘傁 捘霄罏嫱%玐霹岁欽銳勉侨研涸剪傞倰腊僈烁錞薴涸侨研雳 毟贊剣僈烁涸雳72% 涸欽勉侨傞毟 贊送挿絆雭雿务80% 涸霄罏雩僈烁錞薴涸勉雳偽岁剣佪鲽侨研涸贊灇瑕絕卓鵯錜挿72.1% 涸 霄罏邍爙勉侨研傞倰僈烁錞薴涸侨研雳剣毟贊俒區务霄罏侨

13、研欽椚涸荝涸僽务用罏嫱匧畮罏13佐纈 97.8%瘝佐纈 90.1%佐纈 84.1%91.2%92.0%91.7%93.9%100.0%00908070刿纈%玐霹岁欽銳勉侨研涸剪傞倰腊僈烁錞薴涸侨研雳 欽侨雳涸贊玐佐姻 湱饎霪錜挿涸霄罏毟贊& 涸僽 & 涸剢佐 僽饎霪錜挿涸霄罏佐餒涸獤稡侨研刿险霄罏佐霪涸溏佐纈侨研雳涸贊玐刿罜满涸侨研勉雳涸毟劥妃靈灇务剣 51 纈雩剪倰剣僈烁涸侨研雳 荈魧涸偽岁嶊1470.9%65.2%59.5%55.6%34.7%27.2%13.1%0.8%僈烁濼倰鵵勵傞涸餓涸饄 僈烁僈涸侨研欽倰銳宠欽侨研涸劼匬侨研倰剣 吆僈烁濼腊涸侨 研欽鸀倰涸剪涸宠湱 倰腊蜦刿餘 涸剪腊

14、絛涸欽 暵勉偽霄罏鷥%霼宠勉侨研欽涸勵兞侨研勉絛劼匬欽涸 ?馄鵂 70% 涸欽侨勉絛僈烁湱岁勉餓涸劼 匬70.9% 涸霄罏雩卓侨研佐倰腊僈烁濼欽欽侨研傞鵵导侨研勉雳务錞涸涸岁餓饄齡欽涸 勉剣僈烁岁勉餓僽侨研佐倰蜦欽涸剒鷥岤涸僽餘剪歋絛慨霼宠欽勉侨研腊湬欽勉侨研欽涸157.5%17.8%29.1%40.0%5.6%霄罏嫱%玐霹岁湱嫱歏腰务涸侨研雩劼务涸侨研刿 盗劼兜涸侨霃告殆 捘傁捘兰腊劼傍馄馊歏腰剒欽涸緸絞剪蜦霃研CNNIC 侨研务劼緸字鴪 8.97 緸字欽劼緸涸嫱 99.3%罜欽 歏腰疴雵劥歏腰匣歏腰緸涸嫱 42.7%35.1% 29.0%告兰腊劼涸兜尵剣剒涸侨研霃剣 45.6% 涸霄罏僈烁

15、邍爙劼务涸侨研鳅PC 畮刿劼鸑氻嫫胇侨研涸傞僒麰涸劼涸 模勻彂CNNIC 痦 45 妃务翫緸絞朐絡雦盟 1628.8%17.8%10.6% 11.9%40.5% 39.4%21.0%25.5%捘傁 2.3% 2.2%捘欽瀦涸霄罏 嫱欽侨研姿涸霄罏嫱%玐霹岁欽劼务涸歏瀦腊涸霃欰& 獴畮侨研 PC 畮鵳遤姿翫獴霃宐涸邍梡玐涸鎊 遤俒梡湱涸僽 51.1% 涸霄罏雩欽劼务涸歏瀦腊霃欰傞51.3% 涸霄罏 劼涸侨研 PC 畮鵳遤姿翫偽雿僽岁雩侨絑鄄用饰劼涸悶獴务侨絟鷥罏1732.7%24.1%20.7%47.4%45.1%43.4%13.7%18.8%22.5%6.1%11.6%12.5%霋紻霋露霋捘傁

16、捘80.1%69.2%64.1%玐霹岁欽霋/紻霋/露霋剪傞涸 侨研霋紻霋露霋劢忘駈侨 涸劍满兰腊助宐涸侨研佐蜦涸尊呋紻霋霋梡岌欽獴霃侨研涸罜荈魧 僽侨研涸倰兰腊露霢涸兞馊兜麑罏涸岌欽鼙欰80.1% 涸雩 霋偽岁忘駈荈侨研涸宠罏务嫱剒69.2% 涸霄罏紻霋剣露霋剣贊涸霄罏嫱罏务嫱剒 告嫱鴪 64.1%1824.9%17.6%10.6%53.7%54.5%40.5%14.1%20.1%28.8%6.5%7.5%17.8%絈靀勉雳霃縨侨研霄勉幡椚乼雵捘傁捘78.6%72.1%51.1%玐霹岁剪銳勉欽侨研傞絈靀勉雳务涸/霃縨 碫 APP 涸霄勉/幡椚涸乼雵cookies侨研满剪欽帿涸欽鷶姿佞匠侨涸 靀

17、勉雳霃縨侨研霄勉幡椚乼雵僽侨研涸猫欽倰欽獴畮欽涸欽騟溏欽 欽务欽靈灇絕卓儑爙欽侨研涸梡怩修剪欽帿馊帿侨研霋馊謭78.6% 涸欽 欽APP 剪傞絈 靀勉雳告 APP 剪倰霃縨侨研霄勉涸欽荛 72.1%罜剣 51.1% 涸欽幡椚荈 涸乼崹錢雵1923.9%20.2%19.3%24.9%23.1%18.6%16.5%17.9%24.2%22.7%19.4%23.8%21.8%15.6%24.1%26.6%16.5%12.7%16.7%21.1%15.1%11.6%12.7%鷐馰涸鷐鷐 刿痗欽宠涸剪 涸侨研欽蜦濼涸 倰剪/APP涸霃雦腊13.8%14.5%幡嘽 6.41%.0%6.1% 7.6%研濼蜦

18、勉侨研佐/欽倰欽涸侨研鵳遤 崞00908070刿纈馰鷐僽剒僒鄄欽濼涸侨欽 鸀嫱溏欽馰涸鷐僽剒僒鄄欽濼涸侨研欽鸀岤涸僽涸侨研欽蜦濼涸倰鷥 涸絆剒70 纈侨研佐/欽倰涸侨研欽崞剣刿岁刿纈涸侨研欽鸀刿枣姼80 90 纈侨研欽鸀涸雩濼刿帿雦 3% 涸霪纈霄罏雩鍒侨研佐倰侨研 涸欽鸀岤4. 絆 ANOVA 絕卓撑20 0.3% 3.7%19.2%53.4%23.4%捘傁 捘霄罏嫱%玐霹岁湱嫱猙蠒劼匬刿湱劼匬剣腊涸 侨研湱嫱猙蠒劼匬涸劼匬侨涸刿 76.8% 涸霄罏雩劼匬剣欽侨研涸刿胿皂剣紨 4% 涸霄罏导灇瑕务侨霄罏邍爙湱劼匬剣湱岁錞涸黽遤刿呔雩劼匬剣刿僈烁涸畎玐 紨勲侨研涸椚欽21剪劼匬佅剪78.9%6

19、4.3%56毫.3%劼匬52絡.7%輑劼匬38鸑.5%鵘鳕劼匬鸑30.1%剪歏27.0%爢26.1%鸑雴晥 %侨研勉絛遤碫涸劼匬刿/ ?剪遤輑毫鸑鵘鳕遤剒 剣僈儑涸遤輑劼匬僽佅剪毫劼匬僽剒涸侨研佐/欽倰帿涸僽佅剪 涸蜦鷥鴪 64.3%罜絡輑劼匬罏 52.7%晥涸侨研玐剣俱剣 9.6% 涸霄罏涸侨研佐倰欨荛爢鸑雴22毫爢雿欰崞剪錠剪歏侅肫緸絞渹 社程空絁佅輑椚餒傞鸑雴繠假康遤爢瀊錠康 倝餴雴X鲶勉侨涸玐Y鲶勉侨涸 刿侨勉絛輑碫 APP 勉叻刿侨研勉絛碫涸APP 蜦刿餘涸剪& 侨研勉絛碫涸APP 刿 佞瀃區欽碫APP 涸侨勉玐邂欽勉涸叻倰勻僽欽蜦刿餘剪涸僽欽 勉侨研涸玐欽絁佅碫 APP 輑椚餒碫

20、APP 涸勉玐儑爙遤涸 荝毫侅肫瘝碫涸 APP 遤劥痗腊欽勻欰崞涸歏爢遤宐剣僈儑导务歏刿僽 駟刿勉蜦餘剪遤务涸痦 妃霆欽勉侨研傞 僽涸叻23輑椚餒社程空欰崞剪緸絞渹康瀊錠侅肫繠倝餴雴400300200100000908070歏爢錠剪欽刿侨勉絛欰媯涸兞湱涸 APP涸僽& 刿侨研勉絛碫涸APP 蜦刿餘涸剪媯欽勉侨涸APP 碫 TGI 欽刿侨研勉絛欰媯涸兞湱涸APP 00 纈罜鎊康爢瀊錠瘝鳅涸APP 僽 勉侨研涸欽鵯湱酕涸傞翫翟劍涸 90 纈侨研勉絛繠瘝涸APP80 纈刿餤鵛欰崞剪傞鸑雴罜 70 纈絑岤佞毫假康遤倰岤5. TGI 湡叻纈侨=湡叻纈务剣厤暵涸纈嫱/务剣湱暵涸纈嫱 *1002412.3%

21、43.0%28.0%14.9%捘傁 1.9% 捘%玐霹岁剣涸侨研宐 霄罏嫱侨荈魧涸侨宐剣 赡搬侨霄罏侨研佐倰涸侨研勉侨研欽梠蒜毟贊告劢勻涸侨研梠剣駈涸55.3% 涸霄罏霪霹岁邍爙饎 剣 16.8% 涸导錛肤侨研梠涸侨字涸霋25嫱錜26罏.1% 絡雦暵嫱用32罏.8%絡雦暵嫱41罏.0%絡雦暵80 90 銳匬歑嫱湱 IT/翫緸輑遤罏劥猰剣 纈务佐剢佐 12000侨勻荈絁倝絁 侨錜霪纈侨研剒錠剒併罌贊碫侨研倶涸剣佪鵯倶劥魧僽岁嶍侨研欰 贊蜦剪涸帿剣 鲽罜僽映絊侨研涸岤 鄄鍘剣侨研湱涸岁岁錞碫 雩剣佪涸港盗僽霆侨研涸70 銳匬剣刿纈 90 纈 嫱殜銳館鸣佟 侅肫玐錜罏罏剢佐 8000 湱邂 侨錜霪纈

22、侨研涸錠玐鳅告 侨研涸併玐碫纈搬罜盗嚋侨研涸 欨鍒侨研剪倰饆 獤匧欽碫剪腊蜦刿涸剪遤溏 遤碫欽邍梡鳅涸95 纈嫱鳅歑嫱湱俒剪 侅肫猰灇遤罏劥猰絟 涸剢佐 10000 侨勻荈 倝絁絁侨錜霪纈侨研錠傞侨研 涸勉欽剣涸併獤匧欽腊 鸑鵂侨研蜦涸剪告姼牌錠侨 研涸涸僽雩獴霃涸 幷鷳涸侨研勻 鵯纈湱岁岁錞剒岤獤匧欽 碫剪涸傞劢勻涸侨研梠忘 侨錜歘 岤6. 纈歘碫嫱呏研靈灇侨研K-means 翸碫區宠 26031峯遤侨涸 雳From Insight to Action: Suggestions for Improving Personal Data SecurityPart03/83.0%74.0%51.8

23、%靆刿霪侨研餏餓侨佐/欽倰港盗劼匬侨侨佐/欽倰僽痦 餓侨研佐倰僽兜麑雩涸侨研銳餓倰靈灇务83% 涸霄罏侨研佐/欽倰鷥刿霪侨研餏餓涸岁港盗劼 匬 74% 涸嫱罜灇瑕絕卓儑爙霄罏雩荈魧侨研涸霢露勉鳅雽鄄鶖勉侨研涸黨麁霆侨研盗 椚岁劢倶遤雽嶍侨研涸勉餓薴剣鵳姿够佦霄罏劢荈魧侨研涸銳餓倰2843.0%48.7%49.0%64.6%65.0%75.1%74.0%猙涸岁錜倗 劼匬呔侨研涸遤 荈 猙涸遤 絯遤佟劼匬侨 研涸錠 侨研涸尽岁劼匬侨研涸 用岁劼匬模涸侨研 岁霄罏鷥%勵銳稇涸尊侨研宐涸 蜒錛蜒儑侨佐倰港漛 呔荈滚务盗侨研佐/欽倰侨研餓偽倾餧告岁岁錞涸紨勲搬僽侨研宐涸呏彂傞65% 涸霄罏雩 字猙涸錜侮

24、爢涸侨研勻姻姼64.6% 涸霄罏雩劼匬邍涸侨研佐倰鵮呔涸遤 荈碫兞 试欽屧絶欽涸侨研29鷐嶊餩湱涸晥 虛鵛劍崹錢妃鳅涸 鷐僈烁邍爙馰佐诡涸鷐鍒告劅鍒涸鷐社程雵湱涸鷐剪欽涸湱 歲腊涸 APP 乼BETTERWORSE*孞岙 KANO 垷务涸 魅服务絯佖涸 APP 乼差异服务期望服务必备服务劼匬鵮侨勉涸炄溫姻宠涸剪 腊KANO 垷區欽勉劅蜦涸剪 紩撑 KANO 垷涸剪梡紩 欽遤侨研皾岁崵涸猫剪 絑忘駈欽宠涸剪 鵯满傉欽偽岁蜦姼碫剪涸忘欽侨研勉絛剪倰 剒劅腊蜦涸腊剪灇 瑕鵮梡絯佖欽涸乼 鷐欽僈烁邍爙馰涸搬僽 腊緃涸椚欽欽勉涸侨研兰腊溫遤勻 剪僽侨研欽涸剒絕卓 301011153128889899292023142932320500000001000000001500000002000000002500000002018.72018.82018.92018.102018.112018.122019.12019.22019.32019.42019.52019.62019.72019.82019.92019.102019.112019.122020.12020.22020.32020.42020.5妍350000000鳅傍欰佪涸 GDPR 侨研盗椚岁涸衅岁餥絑GDPR 衅妍湅涸岁霚宐媯 縇獤匧騨遤侨盗椚岁岤鵳蒜涸剣 雳港盗劼匬呋岤侨研盗椚岁鵳蒜涸剣鷓涸鷓 傞GDPR 衅涸縇侨饥縇縇侨勻彂务G