酒店常用中英文缩写

1、部门DEPARTMENTDEPT职位POSITIONPOS行政办EXECUTIVEOFFICEEO财务部FINANCEDEPARTMENTFIC会计部ACCOUNTINGACCT采购部PURCHASINGDEPARTMENTPD酒水仓BEVERAGESTORE食品仓FOODSTORE日用品仓GENERALSTORE市场及销售部SALES&MARKETINGDEPARTMENTS&M前厅部FRONTOFFICEDEPARTMENTF.O(F/O)管家部HOUSEKEEPINGHSKP洗衣房LAUNDRYROOMLR布草房LINENROOM游泳池SWIMMINGPOOL餐饮部FOOD&BEVERA

2、GEDEPARTMENTF&B中餐厅CHINESERESTAURANTCHNREST西餐厅WESTRESTAURANTWESTREST日本餐厅JAPANESERESTAURANT大堂吧LOBBYBAR送餐部ROOMSERVICERMSVC宴会中心BANQUETCENTRE会议厅CONFERENCEHALL管事部STEWARD娱乐部ENTERTAINMENTDEPARTMENTENT夜总会NIGHTCLUB桑拿SAUNA健身中心HEALTHCENTRE美容美发中心BEAUTY&BARBERCENTRE保龄球室BOWLINGBALL工程部ENGINEERINGDEPARTMENTENG保安部SEC

3、URITYDEPARTMENTSEC人力资源部HUMAN&RESOURCESDEPARTMENTHR培训咅BTRAININGDEPARTMENT员工饭堂STAFFCANTEEN员工宿舍STAFFDORMITORY医务室CLINICROOM图书馆LIBRARY前厅各分部：接待处RECEPTIONRECP行政楼层EXECUTIVEFLOORE/F询问处INFORMATIONINFM订房部RESERVATIONRESV总机房OPERATOR/TELEPHONEROOMOPT礼宾部CONCIERGECON商务中心BUSINESSCENTREBC大堂畐U理ASSISTANTMANAGERAM车队TRAN

4、SPORTATIONTRA账务处CASHIER、ACCOUNTINGDESK大堂LOBBY楼层FLOOR/F后勤办公室BACKOFFICE员工通道STAFFENTRANCE职位：总经理GENERALMANAGERGM行政助理ASSISTANTEXECUTIVEMANAGERAEM行政秘书EXECUTIVESECRETARY财务总监FINANCIALCONTROLLERFC总会计师CHIEFACCOUNT成本会计师COSTACCOUNT采购部经理PURCHASINGMANAGERPURCHASINGMGR市场及销售总监DIRECTOROFSALES&MARKETINGDOS市场及销售副总监ASS

5、ISTANTDIRECTOROFSALES&MARKETINGADOS市场及销售部经理SALESMANAGER销售员SALESSALES前厅经理FRONTOFFICEMANAGERFOM前厅副经理ASSISTANTFRONTOFFICEMANAGERAFOM大堂副经理ASSISTANTMANAGERAM接待员RECEPTIONIST/RECEPTIONCLERK订房员RESERVATIONCLERKRESVCLERK行李员BELLBOY/BELLMAN门童DOORMAN接线生OPERATOR司机DRIVER行政管家EXECUTIVEHOUSEKEEPEREH畐幷亍政管家ASSISTANTEXE

6、CUTIVEHOUSEKEEPERAEH助理管家ASSISTANTHOUSEKEEPERAH楼层服务员ROOMATTENDANTATT餐饮总监DIRECTOROFFOOD&BEVERAGEDOFB行政总厨EXECUTIVESOUSCHEF点心总厨DIMSUMCHEF人力资源部经理HUMAN&RESOURCESMANAGERHRMGR总工程师CHIEFENGINEER值班工程师DUTYENGINEER保安部经理SECURITYMANAGER保安主管CHIEFSECURITY经理MANAGERMGR主任SUPERVISORSUP领班CAPTAINCAP秘书SECRETARY文员CLERK服务员WA

7、ITER行政值班经理EXECUTIVEONDUTYMANAGEREOD值班经理DUTYMANAGERDM酒店常用术语：接待处用语：入住CHECK-INC/I退房CHECK-OUTC/O预订BOOKING、RESERVATIONBKG预期抵店ARRIVAL、DUTEINARL提前抵达EARLYARRIVAL预期离店DEPARTURE、DUTEOUTDEPT续住EXTENSIONEXTEN客类：顾客、宾客CLIENT、GUEST散客WALKINW/I、FIT团队GROUPGRP商务客COMMERCIALGUESTCOMMGST商务合同CORPORATECONTRACT长住客LONGSTAYGUES

8、TL/SGST贵宾VERYIMPORTANTPERSONVIP旅行社TRAVELAGENTTVLAGT自用房HOUSEUSEH/U公司COMPANYCOM付帐（动）PAY付帐（名）PAYMENT信用卡CREDITCARD现金CASH尽快ASSOONASPOSSIBLEASAP资料INFORMATIONINFM电话TELEPHONETEL传真FACSIMILEFAX电传TELEXTLX电报CABLECBL地址ADDRESSADD复印（机）COPY（MACHINE）网络INTERNET电脑COMPUTER打印机PRINTER机票FLIGHTTICKET打字TYPING充电CHARGEABATTER

9、Y充电器CHARGER留言MESSAGE内播电影IN-HOUSEMOVIE确认CONFIRMATIONCONFIRM再次确认RE-CONFIRMRE-CFRM对方付费电话COLLECTCALL酒店帐HOUSEACCOUNTH/A取消CANCELLATIONCANCELL国内长途IDD订金DEPOSIT国际长途DDD价格RATERTE价钱PRICE市内电话CITYCALL封房BLOCK分机EXTENSIONEXTN服务台COUNTER唤醒服务WAKEUPCALL叫早服务MORNINGCALL请勿打扰DONOTDISTURBDND天气WEATHER出租车TAXI面包车VEHICLE中巴COACH报

10、纸NEWSPAPER信件MAIL电视TELEVISIONTV背景音乐BACKGROUNDMUSIC小酒吧MINIBAR冰箱REFRIGERATOR客房保险箱MINISAFE/PERSONALSAFE吹风筒HAIRDRYER电热水壶ELECTRICHEATINGKETTLE中央空调INDIVIDUALCONTROLLEDAIR-CONDITION洗衣LAUNDRY干洗DRY-CLEANING熨烫VALETSERVICE失物招领LOSTANDFOUND早餐BREAKFASTBFAST美式早餐AMERICANBREAKFASTABF欧陆式早餐CONTINENTALBREAKFASTCBF东方式早餐O

11、RIENTALBREAKFASTOBF午餐LUNCHLNH晚餐DINNERDNR人民币RMB港币HKD美元USD按摩MASSAGE蒸汽浴STEAMBATH邻近房ADJOININGROOM付款方式ADVANCEPAYMENT礼仪AMENITY服务台COUNTER唤醒服务WAKEUPCALL叫早服务MORNINGCALL请勿打扰DONOTDISTURBDND天气WEATHER出租车TAXI面包车VEHICLE中巴COACH报纸NEWSPAPER信件MAIL电视TELEVISIONTV背景音乐BACKGROUNDMUSIC小酒吧MINIBAR冰箱REFRIGERATOR客房保险箱MINISAFE/P

12、ERSONALSAFE吹风筒HAIRDRYER电热水壶ELECTRICHEATINGKETTLE中央空调INDIVIDUALCONTROLLEDAIR-CONDITION洗衣LAUNDRY干洗DRY-CLEANING熨烫VALETSERVICE失物招领LOSTANDFOUND早餐BREAKFASTBFAST美式早餐AMERICANBREAKFASTABF欧陆式早餐CONTINENTALBREAKFASTCBF东方式早餐ORIENTALBREAKFASTOBF午餐LUNCHLNH晚餐DINNERDNR人民币RMB港币HKD美元USD按摩MASSAGE蒸汽浴STEAMBATH邻近房ADJOININ

13、GROOM付款方式ADVANCEPAYMENT礼仪AMENITY住房平均价格收款的指令BILLINGINSTRUCTION取消CANCELLATION不收费房COMPLIMENTARYCOMP连通房CONNECTING续住EXTENSIONM床EXTRABED预报FORECAST客人帐单GUESTFOLIO管家部报表HOUSEKEEPINGREPORT加入JOIN-IN超过退房时间LATECHECK-OUT记事本LOGBOOK净价NETRATE坏房包价PACKAGE长包房PERMANENTROOM门市价RACKRATE登记REGISTER登记卡REGISTRATIONCARD转房ROOMCHA

14、NGE房价ROOMRATE房间种类ROOMTYPE团体住房名单ROOMLIST同住SHAREWITH旅行社TRAVELAGENT升级UPGRADE空房VACANTROOM贵宾营业利润贡献ContributiontoTradingProfitCTP总经营利润GrossOperatingProfitGOP平均每间可卖房间的收入RevenuePerAvailableRoomRevPAR收入产生指数RevenueGenerationIndexRGI宾客意见调查系统GuestSatisfactionTrackingSystemGSTS员工满意度调查EmployeeSatisfactionPulseSur

15、veyESPS全面质量管理TotalQualityManagementTQM以色列ISRAELIL意大利ITALY(ITALIA)IT牙买加JAMAICAJM日本JAPANJP约旦JORDANJO基里巴斯KIRIBATIKI卢森堡LUXEMBOURGLU马达加斯加MADAGASCAR(MALAGASY)MG澳门MACAOMO马来西亚MALAYSIAMY质量评估系统QualityEvaluationSystemQES酒店经营管理系统PropertyManagementSystemPMS(标准经营程序)StandardOperatingProceduresSOP重要公司协议价(KeyNegotia

16、tedRate)KNR当地”公司协议价(LocalNegotiatedRate)LNR合作协议申请RequestforProposalRFP散客FullyIndependentTravelerFIT综合经营计划IntegratedBusinessPlanIBP预订中心的预订系统VirtualCentralReservationOfficeVCRO国家：阿根廷ARGENTINAAR澳大利亚AUSTRALIAAU奥地禾UAUSTRIAAT巴哈马BAHAMASBS比禾U时BELGIUM(BELGIQUE)BE贝宁BENINBJ玻利维亚BOLIVLABO巴西BRAZIL(BRASIL)BR英国BRIT

17、AINUK缅甸BURMAMM力口拿大CANADACA智禾UCHILECL丹麦DENMARK(DANMARK)DK德国DEUTSCHLANDDE厄瓜多尔ECUADOREC斐济FIJIFJ法国FRANCEEFR力口蓬GABONGA希腊GREECEGR厄地马拉GUATEMALA瓦亚那GUYANAGY海地HAITIHT洪都拉斯HONDURASHN香港HONGKONGHK印度INDIAIND印度尼西亚INDONESIA伊拉克IRAQIQ爱尔兰IRELANDIE毛里求斯MAURITIUSMU墨西哥MEXICOMX尼泊尔NEPALNP荷兰NETHERLANDS(HOLLAND)NL新西兰NEWZEALAND

18、NZ尼日尔NIGERNE尼日利亚NIGERIANG挪威NORWAYNO巴基斯坦PAKISTANPK巴拿马PANAMAPA巴拉瓦PARAGUAYPY秘鲁PERUPE菲律宾PHILIPPINESPH葡萄牙PORTUGALPT沙特阿拉伯SAUDIARABLASA赛舌尔SEYCHELLES新加坡SINGAPORESG南非SOUTHAFRICAZA西班牙SPAIN(ESPANA)斯里兰卡SRILANKA苏里南SURINAMESR斯威士兰SWAZILANDSZ瑞典SWEDEN(SVERIGE)SE瑞士SWITZERLAND(SUISSE)泰国THAILANDTH汤加TONGATO特立尼达和多巴哥TRINIDADANDTOBAGO突尼斯TUNISIA美国乌拉圭URUGUAYUY委内瑞拉VENEZUELAVE南斯拉夫YUGOSLAVLAYU