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1、RADING1 ourATOE Qutions1-8BEC第三辑Tst 3 Look t the emesbelw and t the fe xtactson the oppoie ae fom he annual eporsf femobilephone cmanis. Which omy(A,B, DorE)dosach emet(1-8)ero? orach emet(18),arkone ler(A,B,C,D orE)on ourAnerShet. ou will nedouse somef thselesmoethanonce. Theeis an ample tthebeinni
2、ng,(0).Eample:0 Thisomayhs no diectomptition.ABCDE1 Thisomayis till mkinga fnancil los.2 Thisomayis hvingartf is businsshandld yan ousdeaenc.3 Thisomayhs gwnwithout unduexpense.4 Thisomayis tryingofind out wt themartsponsewill beoa nwoduct.5 Thisomayotinusoloecuomes.6 This omayaims otaspeciicgoupf o
3、nsumes.7 Thisomayis fnding it lssxpensiethanboeotactnwcuomes.8 Thisomayhs tionalidis outls.AOur manamet am s ddid o deliering opetional celence and impd pfabilit. In the oming a, e will ocus our marting on psional oung duls, who epstthehih alue sgmetf theartand who acodingo independet sach ae mot li
4、ely o dot our moe dancd mobile da poducs. Cuomer etion is cetal o our teg, and e he ben succsful in esng the cuomer los f ecet as y lalty and pgde schems. A tructurig poamme, suting fom changingmartingodition, hs seenour orkocesalddwn o 6,100pople.BAs the only tork opeor in the outr, our mating is a
5、imd t xanding the se f the mart. n the businss sco, e he ad small and mdium-sd businss by ering andadid srvics, and lae cuomes y ering ailod eleomunitions slution. e he been t the ofot f itoducing nw eleommunitions echnolgy and srvicsnd heecetlyditribud150 f our mot dancdhandsso uomeso sss the liely
6、 demand or dancd da srvics. Lt a, the indutry eonid our achiemetwhen eona ntionaladorechnloialpos.CA nw manaemet am hs drien our impd perormance hee. It is ommid o bringng theusnssio pfability wihin theeasferachigba-enpoit in the nxt fnacial a. e ae ocud on deliering riing lels f cuomer srvice and a
7、n impemet in the qality and tilition f our ntork. God poss hs been mde on all hsefos. The ot f acquiring nw suscibes hs been ucdand nw arishebeenitoducdoenouaegeruse f thephone intheleenin.Deheotinudo xad our ntorkin a o-fcietmannernd heonoldd our ail sction y ombining our our wholywnd ail bsnss io
8、a snge opeting unit. e xpect this o enhance our opetional ectienss and the oniency f our srvice. Our ambitin is o ge uomes the bt ail xperience posible. e ee, theoe, deligd arlier this ar when e on a major Euopan ad or cuomer srvice. This s articularly plsing o us s e he als gien hih priortyocuomers
9、tiactionand opetionalcelence.EHee, e ae ocud on otinuously aliing ot fciencis s ell s impving the lel f cuomer stiaction and eion. e he aldy aen ectie msus o duce uomer los and o tenthen our deliery f cuomer srvice. The qulity f our ntork hs impd sgnifiatly er the t ar and an inse in the tilition f
10、our ntork is nw a priort. The opetion f our cuomer srvice cete s been ousucd o a all cee specialit and this hs ld o a suatial incse in the lel fsrvice.ATT0Qutions9- d this xt aen fom n article abot theimporace o omais f nt loing their empleskwlde. Chosethebtsencefomtheopposieaeofill ach f theas. ora
11、ch ap 9-14,makneler(-H)on ourAnerShet. Do nt use ylermoethan once. Theeis an ample tthebeinning,(0).tgeeyMay omanis risk losng xertise through job cuts. But y aalsing how aff ieact,thy mybe aleominimisethe dmage.May f he knwlde which is setial o their oma. So wht an businss do o oid loing tht xperti
12、se when f le, and o dis- sude emples fom eepingtheirknwldeothemslsin theacef posiblejob cu?Fit, thy nd o eonse the poblm. A dwtun in the ooy xposs may omanis lck f ommitmet o undeanding and usng their peoples knowlde. (0).H.Unls, tht i, thye me it a outie or sued beause f loing knwldein thet.Nxt, y
13、emt o op knwlde alking out f the door mut be hadld snstiel. (9) . Emples ould be xtemely ynial and se it s an emt o xtacttheir unque knwlde,whichthybeliegisthemjobsecurit.Stong incetis ae nedd o ox people io divulgng their xpertise when being dimisd. (10) . t ft sgt, this migt sem csie, but the dida
14、as shuld beeighdaainthebentit.f ous, nt all knwlde an be tud y the oanistion and tumd io a pocs. (11) . o ind out who thse knwlde hsps a, omanis ned o qution their fand analsetheirsocialntors.Comanis shuldnt sk empes wht thykn, but who thy ould sk if thy ad o knw abut dieetsubjecs. (12) . And, moe i
15、moratl, he pocss als the thes who als knw smebody who kns.The ler an be hih on he lit or dundancy beuse manaes ae unsue ht thy d, or eause thy ppar o be ak perormes. (13) . eople lie his ae fen nt abitious but thy an hold a omay othe. The mot aluable knwlde isfennt posssdythepeople who seemobearpero
16、rmes.If those t the cete f knwlde ntors ome o be sen s the mot aluable people, those who eep their knwde o thmses will lok vulneable whn dwnszing is deemd nesar. (14) . In such omanis, the incetie o shae knwldeshould beengerwhen jos aeundrtht.or sme omanis, it y be oo le o salae imporat nwlde. Build
17、ing a cultue whe knwlde is undeood, alud and shad an ae a long tim. Nwmybethetmeo peaeorthenxtdwturn.Eample:ABCDEFGHA Oanistions tht d people or sharing knwlde will knw who alls io ach f thse to oppoing eors.B This appoach enabls thm o idetify those with a limid number f ntork eltionshis.C Launhing
18、a knwlde-haring inititie t a time wen people ae xpecting dundancisouldnt bea oodida.D This pvids vidence f the rik tht such a polcywillmetsance.E Beause f the difculty f achiving thi, it is ar ber nt o loe the aluable sucsf knwldet al.F But a knwlde mappig ecise migt al tht hy ply a ritial ole s meo
19、sothetf theam.G The price my be an ncse in theirdundancy acae, pviion f aeer ounsllng, or an ageemto hie thm backs onuas.H When oanis eel thye in a cris, it is one f the things tht os y theboad.ATTHREE Qutions15 d the olowng article bout Go-t, a o-svig poamme itoducd y the ar manuactuerGnealMos,and
20、theqtionson theopposie ae. orach qution (15-0),markone ler(A,B,C orD) on ourAnerShet.Smwhee od, a goup f f fom Gneal os will met s art f the Go-t poamme,and hammer ut a nw inititie o cut os and buacac.Thy my ocus only on wipe-bls, or f apaisal, or shwoom dsgn. But y this femoon, thee shuld be an out
21、line svins plan, hich will, wen implemed, be msud afuly or sgns f succs.The aim is o tanormGM fom a lumbering lvithan io the orpoe equialet f a spors a. he ietion is nt jut o e big GM is one f the bgt ar mauactues in the ord but o be , articularly n is sponsenss o the mart. The succss f the poamme i
22、s fecd in the lae nuber f sugtions being itoducd ar moe than n the old ds, when ery chane d o ome fom snior , maaes ocuing on he big pictue.The poss mde hs tnormd ior pecetions f GM. Boe the Go-t poamrne s itoducd, the oetional widom s tht GMs mart shae s in pemanet l fee all and s oanistion inaable
23、 f doing aything bout it. N, the decline s been turnd aound, and he snior manaes chane f appoach hs ld o the omay bing enegsd with a winnng spirit tht hs unlocd lon-dormat aabilitis. Tht it ook a frm f onulas o help dvie the poamme is perhas a sd fection f the daner f orpoe thinking bemingifxible.Th
24、e shaeholdes support f GMs tegy o beome moe outad-loking and inntie is smthing f a luur, thogh in the long run succss ould ovince en the mot sctil shaeholdes. The tegy includs baring dwn on os and xtacting mxium ynegs fom GMs numeous alliance artnes, uch s is ooing supples, and changing ids and mana
25、emet oos with ther orpotions f widely diering sis, scos and ntionalitis. Hving such input is one thing, but is alue ould be undermind withut a oheet mechanism oput ids iopactice,andthis is wheetheonulaspdialuable.In the ar inutr, he, the s lety f scticism about he poamme when it s ft announcd, with
26、may ovincd tht only much smallr oanistions ood a snable chance f makig such a tanormtion, articularly whn it iold hans o the omay cultue. Surpriinl, perhas, this ar s nt shad y the onulas who helpd snior manaemet o dsgn he poamme and, crucill, ect a chane in ldeshp skill; the, hy ee oe onced about h
27、e imact tht pocs f oppoition within GMmigthe.The sus f the scheme so ar ge rie o autious otimism. No spect f GMs ork an hide fom scuti, and iniial as f a lack f join-up hinking about the iact f one chane on her as son disd, s the ldeshp anel sponsible or appving and implemting chansooka bodrvi.But w
28、ile iernalmanaemeths impd damtiall, may anals ae sctial tht the inititis an oueih GMs mouainous penson obltions. The omay is till suering the ecs f poor deciions in the t, such s the hoice f cerin alliance atneshs, and a major chae f tegy migt be necsary o eer fom ths. If this ee o ae place, the oma
29、ys oe ar manuacturig ould ned o be much moe frmly od than it is t st, o ensue t didnt suer fom lack f ocus. Hoe, the achiecs f the scheme ae onfidet tht GM will bearmeoutad-lokingand intiein thenarfutue.15Whtpoit ismdeinthefit aagaph about GMs Go-t poamme?AThe ieion behind it s o incseGMs mart hae.B
30、Sugtionsnedobeagedyseiormanaes.CAll asf businssaeamindorposible impemes.DSenormanaesaeluddfomteinitial dicusion.16In theseondaagaph,thewriereadsit s pstiethtAthepoammeallsimpemesoomefomwithin.Bcerainseniormanaeshelft theomayandbeeneplac.Ctheonuasdelpdtheids on thebss f omaypooals.Dios otinud ofdence
31、 in the omay hsbeen jutifid.7lnthethd aagaph, the wrier clams tht the o-t pocss issuccsful beausefAthe omays allancs with my bsnssartnes.Bthemthdf implemeting chans.Cthepoitiettudef ios.Dthechnef manaemetthinkigwith theromanis.18Whenartingostp thepoame,theonlasxpecdthtAthesef theomaymigt maeitdifcul
32、t oitoducechans.Bsniormanaesmigt beuwillng ochanetheirorktyle.Citmitedifcult ochanethemaycultue.Dsmef theorkocemigt stthechans.19Whtncernis xpsdin thelt aagaph bout the Go-t poamme?AIt my ntse enough o met he omays fnancial demans.BManaet isbeingditacd fomthe omays oe activts.CIths ld heomayomaeunie
33、tegicdeciions.DThe omayis ocuingon chansn thewongas.0Wht ouldbethebttitleorthearticle? iAImpvingiernaland xernalomunitions.BChosng themot subleonulasCakingaomaymoedaableDChanginga omaysmanaemettructueATOR Qutions2130 dthextbelwabout ldeshp. Chosetheorectodofill ach ap fom A,B,C orD on theoppseae. or
34、ach qution (2130),markone ler(A,B,C orD) on ourAnerShet. Theeis an ampletthebeinning,(0).Ldeshp is the hart f he maaeril pocs, beause it (0) . inititing ction. ther erms detifying the same ida e dieting, ecuting, superviing, oering, and guding. Wher em is usd, the ida is o (21) . io ect the dciion,
35、plans, and pgams tht he pviusy been ord (22) . or achiving the oals f thegoup.Ldeshp ncerns the eall (23) . in which a manaer ifencs the actons f subodins. Fit, it includs the (24) . f odestht ae cla,ompehense, and within the abilitis f subodins o acomplih. Seond, it implis a otinual taining activiy
36、in which suodinsaegen intructionso enable themo (5) . the articular sigmnet in the xiting stution. Thid, it necsarily iols the mtition f ores o try o (6) . the xpections f the manae. ourth, t onis f miaining diciplne and ading hoe who (7) . poper. In shrt, lding is thefnal actionf a manaerin tingthe
37、so actferal peationshe beenmde.The manaers tyle f diection depens upon his or her wn pesnal tais nd the stution in (8) . . In ldeshp, moe than ay her function, the manaer mut dermine an appoach alone, fer surying the () . tht e ailable. In ay et, ach anaer will (0) . ell o act s an idividual, and nt
38、 o ry o act sthesactoropocedacodingothextbook.Eample:AiolsBnasConisDoainsABCD21Ast22Ain23Amaner24Aeling25Aah6Aplse7Aachie28Aopic29Aaritis30AB placeB outB mthodB isung B fnalie B ainB ecieB qutionB chancsB beC tC erC mansC ommtigC ermineC gtifyC perormC subjet C otions C doD putD aoundD modeD gatingD
39、 ompleD fulilD ecueD agumet D slections D orkATFIVE Qutions3140 dtheatilebelwabout poblemsf mtition t ork. orach qution (3140),wrieone odin CAIALLTTES on ourAnerShet. Theeisan ample tthebeinning,(0).Eample:0ONEeinourmtitinGting out f bd o o o ork is (0) . f lies lssr plsus. (31) . gt the job i, ot f
40、 us trgge on Mody mornin. But when tht eeling tchs thouh the etie eek, smthing deeper my (3) . wong. Smtims its emting o imiss eelings f bodom or fruttion (33) . art f orking lie. But ifoue onatly eeing unied,ounedoskouslfsomequtions.Demtition int jut usd y aor stbacs, ie being sd (34) . or pomtion,
41、 or fud a salary incse, but an be a poduct f ar moe stle specs. ry o dfne the mot import specs f our job or ou pesnally and (35) . action if ou eel things aent rit. alk o aencis or hdhues about ourskillsand fnd out (6). oue orth on theopen mart.It an be all (7) . y o blame our job when ou eel demtid
42、 -when it an be jut s sily dwn o ou, s Saly Martin, a fundaisng manaer or a charit, died. l hd ard o st y job, the act tht I hd no pes, no chancs o tel - (38) . fom viiting ther dingy fcs or meting. But then sme frends ee alking about hw supericial thy elt their jos ee, and I suddenly alisd I ou|dnt
43、 sy tht about y job. In act, I ally elt (39) . s a poit o i. I emembedthts wy d aen it inthe (40). placeSo emembe; als ge our old job a chance boe arting o sach or a nw one.ATSIX Qutions412 dthextbelwabout imemanaeet. In mot f the lins (4-) thee is one xta od. t is either gammtially iorect or dos nt
44、 ft inwith thesnef thext.Smelins,hee,aeorect. If a line is orect,wrieORCT on ourAnerShet. If thee is an xta od in the line, rie the xta od in CAIAL LETTES on ourAnerShet. The ecisebeginswith toampls,()and (Eampls:0LIKE0CORRECTEFFCTIVETIMEMNGEMENT0All oofen,orkseemslieoaeera dispoportioneartf our lis
45、,00withthesuttht eaentable oseeour frindsoramilis s fens41eouldlieand ehelitle tieoreltion.Although one f the42onequencsf poor timemanaemetormayf us is tht it tis erour43lisoutf balance sotht edontyenough etionothethings tht44aeallyimporatoachiethem.But theaxisthtwhnork45dominson thehoron osuch aner
46、whelmingxet,eepobably46beingnethers fcietnor s ectiet orks eouldbewth a7beroanisdlityle.If eonatlyeelunerthepsueand e48alsrushingometddlins,eshuld aep a lok ttheye49aeoniingour ork.eall helimison theamout f timeand within50which e ando a od job; its me imporatomaeuse tt timeell han1oorkmoehous.Theea
47、eariousechniqus,such s deletingoach2thes nd y ducig ierrutions, tht e mmonly usd or managng time, and when eput tseiopactice,ewill son nticethedience.WRITNG1 our10minsATOE Qution1 The thee cars belw shw a omays opeting pfit (in $ millon), tuner (in$ millon) and unit sals (i.e.numberf poducs sld) in
48、thetheeas-. Uing the inormtion fom the chart, wrie a shrt eport dscibing the omays perormancein thetheeas. rie12-140ods.ATOriean aneroone f thequtions 24in thisart. rieouranerin 00-50ods.Qution2 ou ork or a supermart chain and e been sd y the bod f diecos o wrie a eporton asiewheetheomayis onidering
49、building a nwsuprmart. rieourportortheoad,includigtheolwingiormtion: a dscitionf thesie,includingitslotion thedaasand didaasf these ouropinion s owhthertheseis suiable.Qution3 A omay ou aldy o businss with hs ecely cd a nw poduct line. our deartmet lacd an odr or the nw poduct, but ound tht the podu
50、ct did t fulfil our equimes and tht the fe-ls srvice s poo. our hd f deartmet hs sdouowriea lerotheomyiormingthemf ourdisstiaction. rieourler,includingtheolwingiormtion: wht thedersorand when it spacd wyouaeistifdwith bth hepoduct and theate-salssrvice a eminderfbusinssdone with themin thet wht ouxe
51、ctin sponseoouroplait.Qution4 our omay hs ecetly xperiencd a dop in sas, and our Managing Diecor hs sd ou o wrie a shrt popoal about impving the dertising f our omays poducs orservics. rieourpoposalortheManagingDiecor: ommetingon theectienssf thedertisingouaecuetyusing eommendigone ortochansoorderti
52、sing xplaininghow thsechansouldectsals.LITNINGApximely40mnus(icludngATOE Qutions1-210 mnus taer time) ou will har art f a alk o a goup f businss tudes about he ole f fee gfs in poduct pomtion. Asoulien,orqutions 1-12,omplethens,uingup otheeodsor a numbe. ferouheliendone,eplytheeoding.FREEGIS1Sue Bar
53、ndorss a feelance.2One f hercliespoducs .3Lt eekhesorkinginiVals,t a cliets.4She nticdthtPrmemazineseringa . s a gft.5The mainesoaindin a .6The mainsmartigpolcyioldarryingout a .7Rial mazinsaeeringgifssuch s a book,a . ora .8All thefegisaebeng edin sponseoincsng.9Mazinsanttapdin whtSue allsa .10dert
54、isingis a moemporat scef pfsormazinsthan the.11Feegifsnedoflecttheal. f themazine.12Agiftmyincsemazinesals yup o.ATO Qutions1322 ou will harfiedieetpeople alkingabout orshsthyheecetlyedd. orach xtctheeaetoss.orsk One,choe thelaim f the orshpfom the lit -H.orsk,chooetheouoef theorshopfomtheit -H. fer
55、ouheliendone,eplytheeoding.skOne- Am orqutions 13-7,mchthextasith theaims,ldA-H. orach xtct,chooetheaim f theorshp. rieone ler(-H)nxtothenumberf thextact.6.7.A odelpmartingegisB oimpeo-opetionbteentodeartmesCo decie on a poamme or eoanisng the omayD odiscus a aeerbidbyantheromayE o delp ma
56、naes ierpesnal skills F osugtsf incsngpfability G omodify deciion-makingpocdusH oimpeaorkithinone deartmetsko-Oome orqutions 18-2,mchthextasith theoums,lidH. orach xtct,chooetheouomef heorshp. rieone ler(-H)nxtothenumberf thextact.1.22.AMoeiormtionwill besddwnegularl.BAopicschoenoa futuetai
57、nigous.CA podue or daling with emeencis s itoducd.DSf ecruitmetwill beducd.EOne f thearticiaseciddoletheoma.FAfutueetingwill viwpos.GSenor manaemet s pesudd o ese a deciion.HThe omays appaisalem s abolihd.ATTHREE. Qutions2330 ou will har a oestion bteen Suanne, a esnnel manae, and vin, her siat,abut
58、 ecruitingnwfora nwacor. orach qution (2330),markone ler(A,BorC) ortheoretane. ferouheliendone,eplytheeoding.23Wht doSuanne and vinthinkwill tactfothenwaory?Atheposibility f apid pomtionBtheloton f thenwacoryCtheflxibleorkinghous24Whendothyhope obegn dertisingorf?Awhen thenwacoryis almot fnihdBboeth
59、eseniorboadmetingCfertheoldyperiod is er25Who dos vinsugtshuld bein chaef theecruitmetocs?Aan xernalonulatBa pesnfomHdfceCthemanaerf thenwacory6Suanne eelstht nwfougt obepeople woAhethearticular skillsequid.Bhexperiencein a edindutr.Catoyin thejob ora longtim.7Whichxitingfbenfthethydecidd o bolsh t
60、thewacory?AthesusdidaeenBthetelallanceCthediouton omaypoducs28Which faelielyomefomHdfceothenwacory?Afwho heordortheomyora longtimeBfwho think itwill gethemmoechancef pomtionCfwho heecetlyomplda tainingpogamme29Theoaywill tryopesudecuetemplesomeyeringthemAa laersalar.Ba bonus scheme.Ca shaeotion.30Wh
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