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1、1. When a consumer finds out that an item she or he bought is faulty or in some other way does not live up to the manufacturers claim for it, the first step is to present the warranty, or any other records which might help, at the store of purchase. On most cases, this action will produce results. H
2、owever, if it does not, there are various means the consumer may use to gain satisfaction.A simple and common method used by many consumers is to complain directly to the store manager. In general, the higher up the consumers take his or her complaint, the faster he or she can expect to be settled.
3、In such a case, it is usually settled in the consumers favor, on condition that he or she has a just claim.Consumers should complain by person whenever possible, but if they cannot get to the place of purchase, this is acceptable to phone or write the complaint in a letter.Complaining is usually mos
4、t effective when it is done politely but firmly, and especially when the consumer can prove what is wrong with the item of question. If this cannot be done, the consumer will succeed best by presenting specific informations as to what is wrong, rather than by making general statements. For example,
5、“The left speaker does not work at all and the sound coming out of the right one is unclear” is worse than “This stereo does not work”.The store manager may advise the consumer to write to the manufacturer. If so, the consumer should do it, stating the complaint as politely and as firmly as possible
6、. But if a polite complaint does not achieve the desirable result, the consumer can go a step further. She or he can threaten to take the seller to court or report the seller to a private or public organization responsible for protecting consumers right.1._/_2._In_3._it_4._in_5._it_6._in_7._informat
7、ion_8._better_9._this_10._desired_2. Newspapers in Great Britain vary greatly from their ways of carrying the news. There are serious papers for those who want to know about important happenings everywhere, both at home and abroad, and foreign news. There are popular newspapers for those who prefer
8、entertainment with information.The London newspaper that is best known outside Great Britain is probably The Times. It began in 1785, and had a high reputation for reliable news and serious opinions on the news. It calls itself an independent paper, it means that it does not give its support to a pa
9、rticular political party. Its leading articles give the opinions of the editors, not that of the owners of the paper.Letters to the editor are printed in parts of the newspaper. These parts of The Times are always interested. Most of the letters are on serious subjects, but from time to time there w
10、ill be long letters on the subject which are not at all serious, perhaps on a new fashion of dress, or the bad manners of the young people compared to the manners of thirty years ago.In addition to the London daily newspapers, there are other papers. The two London evening papers, the Evening News a
11、nd the Evening Standard, sold not only at the ordinary news-agents shops, but always stay by their piles of papers; however, the newspaper sellers sometimes go away and leave his papers. Passersby help themselves to the paper they want, and leave the price of the paper in a box. There are dishonest
12、people in London, and no one thinks it is worth robbing a newspaper-seller of a few owhichthoseinterestingiswitharetheir10. butId like to begin by giving you a brief run-down of the services what we offer here at our center. First of all, we have a wide range 1) _that/which _ of language cl
13、asses. In the first semester we run a conversation class for students of non-English-speaking backgrounds who wish to improveon their fluency, grammar and pronunciation in English. This is 2) _/_held in Room W5A 209 thats on the level two of the Branson Block 3) _/_ on Tuesdays between 12.30 and 1.3
14、0. So thats one hour once a week. If youd like to participate this class, please enroll with the 4) _in_ secretary before Friday, August 25th. For those interested in developinghis writing skills we have a six-week course which runs for two hours 5) _their_on Wednesday afternoons beginning in week o
15、ne. It concentrates on the writing skills needed for assignments in the Departments of Economics and Social Sciences. Students must enroll in either department. Some of you may feel the need for more individual attention, specially when youve got assignments to write. 6)especially _The language advi
16、sers are available for consultation and you can book an appointment by contacting 666-0933 between 9.30 and midday, 7) ringing_Monday to Friday. Remember that the service doesnt operate during vacation only in term-time. Dont leave it all until the last day just before you got an assignment to hand
17、in. Also we 8) _have _ _hope youll take advantage of the Independent Learning Centre, it 9) _which_offers grammar books, audio and video-cassettes, word-processing facilities and other study skills aids to all students at the university. You can borrow all books and tapes except for master copies an
18、d 10) _/_reference works for up to a week but you must get a special ILCborrowing card. Whenever you see the old film, even one made as 1) _an_ _recently as ten years before, you cant help beingstruck by the appearance of the women taking part in. 2) / Their hair-styles and make-up look out-of-date;
19、 their skirts look either too long nor too short; their 3) _or_general appearance is, in fact, slightly ludicrous. The men taking part, on other hand, are clearly 4) the_recognizable. There is nothing about their appearance to suggest they belong to an entire different age. 5) entirelyThis illusion
20、was created by changing fashions. Over the 6) _is_years, great majority of men have successfully resisted 7) _a_ _all attempts to make themselves change their style 8) them_ _of dress. The same cannot be said for woman. 9) women_ _Each year a few so-called top designersin Paris and London lay down o
21、n the law 10) _/_and women the whole world over run to obey.The decrees of the designers are unpredictableand dictatorial. Sometimes they decide arbitrarily, that skirts will be short and waists will be high; hips are in and buttons are out.We live in a society where there is a lot of talk about sci
22、ence, but I would say that there is not 5% of the people who are equipped with 1) are_schooling, including college, understand scientific reasoning. We 2) to_ _are more ignorant of science than people with comparable education in Western Europe. There are a lot of kids who know everything about comp
23、uters how to build them, how to take them apart, how to write programs for games. But you ask them to explain 3) _if_about the principles of physics that have gone into creating the 4) /_ _computer, you dont have the faintest idea. The failure to 5) they_understand science leads to such things like
24、the neglect of the 6) as_ human creative power. It also takes rise to a blurring of the 7) gives_distinction between science and technology. Lots of peopledont distinguish between the two. Science is the production of newknowledge that can be applied, when technology is the 8) while_application of k
25、nowledge to the production of some products, machinery or like. The two are really very different, and people 9) the_who have the faculty for one very seldom have a faculty for another.10) the other_ Science in itself is harmless, more or less. But as soon as it can provide technology, it is not nec
26、essarily harmless. No society has yet learned how to forecast the consequences of new technology, which can be enormous.We all know the computer is coming into our home and work environments. But how many of us thought it would effect our marriages? One of my friends reports that at her 1) affect_ e
27、vening computer course, more than a third of people there 2) the_came only because their spouse had bought a home computer. Itcan certain be the third party that upsets the delicate balance of 3) certainly_a marriage. In connection with our national economy, it is important now not to get depressed
28、about the latest gloomy business statistics, which they are strictly industrial-based measures of 4) _/_economic well-being. The information economy and the other sunrise sectors are going well. They are the ones to invest now. 5) _in_Small sunrise stocks versus large sunset stocks; buying Computer
29、Software, Inc., selling U. S. Steel. If, as predict, electronics 6) _predicted_replaces the automobile like the most important industry in our 7) _as_economy, will we have to buy a home computer before buying a car?We need cars now because we organize our society around them 8) organized fifty years
30、 ago when we decided that since the economy was going tobe built on cars, everyone from age 16 up should want and need one. But what did the automobile ever contribute to society except 9) besides_ transportation? Without it, would we have moved so far apart and created such poor public transportati
31、on? Of course, we need cars.But, three-car families? Who live in cities? In addition to transportation, the automobile has brought us air pollution, an average of 50,000 highway casualties each year, automobile insurance, and parking tickets. So far the computer looks relatively modest. The whole or
32、ientation of the computer are getting you to expand your brainpower through growth, education, and learn. 10) learning_If it were only necessary to decide whether to teach elementaryscience to everyone on a mass basis or finding the gifted few and 1) to find_ _ take them as far as they can go, our t
33、ask will be fairly simple. 2) would_Then public school system, however, has no such choice, for the jobs must be carried on at the same time. Because we depend so heavy upon science and technology for our progress, we must 3) heavily_ produce specialists on many fields. Because we live in a 4) in_ _
34、democratic nation, which citizens make the policies for the nation, 5) where/whose_large numbers of us must educate to understand, to support, 6) be educated and if necessary, to accept the work of experts. Thus the public schools must educate all the producers and users of scientific services. In e
35、ducation, there should be a good balance among the branches of knowledge that contribute to effective thoughts and wise judgment. Such balance is defeated by too much emphasis on any one field.This question of balance involves in not only the relation of the 7) _/_natural sciences, the social scienc
36、es, and arts but relative emphasis among the natural sciences themselves. Similarly, we must keep a balance between current and classical knowledge. The attention of the public is continually drawn the new 8) to_ _possibilities in scientific fields and the discovery of new knowledge; these should no
37、t be allowed to turn our attention from the sound, established materials that form the 9) away_base of the courses for beginners. 10) basis_We can read of things that happened 5,000 years ago in the Near East, when people first learned to write. But there are some parts of the 1) where_world where e
38、ven now people cannot write. The only way that they can preserve their history is to recount it as sagas legends handed over 2) down_from one generation of story-tellers to other. These legends are 3) another_useful because they can tell us something about migration of people who lived long ago, but
39、 none could write down what they did. Anthropologists wondered where the remote ancestors of the Polynesian peoples now live in the Pacific Islands came from. 4) living_The sagas of these people explain that some of them came from Indonesia about 2,000 years ago. But the first people who were like o
40、urselves lived so long ago which even their sagas, if they had 5) that_ _any, are forgotten. Therefore archaeologists have neither history nor legends to help them to find where the first modern men came 6) out_from. Fortunately, however, ancient men made tools of stone, specially flint, because thi
41、s is easier to shape than other kinds. 7) especially_He may also have used wood and skins, but these have rotted away. 8) They_Stone does not decay, and so the tools made long before have 9) _ago_remained when even the bones of the men who made it have 10) them_disappeared without trace. We think of
42、 climate as the unchanging weather patterns of the area. Year 1) an_ _in and year out, the climate stays more and less the same. For example, the 2) or_climate of much of northern and central Africa is hot and dry. That of much of southeastern Asia is hot and wet. Northern Europe has clear season 3)
43、 seasons with long winters. The North and South Poles have cold climates. We think of the climate of these regions as never changing. However, there is proof that the climate does change. Tree rings prove it. Each year a tree grows at least a little bit. If there is a lot of rain anda long summer, t
44、he tree produces a new light-color band. In cold or 4) light-coloreddry years, it does not grow much. The ring is a thin dark line. There are some very old trees that show that there have been changes. The bristle cone pine trees that grow in the White Mountains of Californiaare some of the oldest l
45、iving things on earth. The chronologists, the scientists who figure the life of trees from their rings, have found one 5) out_4,800-year-old tree. The tree is still living and appears to be healthy.By matching the rings of this tree to the rings of an older dead tree, 6) with_the scientists have dis
46、covered a record of the climate for the last 9,000years. Furthermore, there are petrified forests, places where the remains of trees have turned to stone. Scientists can learn the rings 7) from_ of these trees, too. They know now that climate does change. It justtakes a long time. What does the poss
47、ible change in climate mean to us? Scientists tell us that we need to plan for it. Farmers need to developseeds that can plant in wetter or colder climates. We need to plan 8) be planted_ farms in other areas, too. We must also be ready to move 9) for but even to change ourselves.10) and_Expressing
48、Yourself In English is an interesting new textbook withsome variations from the traditional by its approach. It would seem 1) in_ _appropriate for self-study, especially when is used in connection with 2) _/_the cassette, but is primarily intended in classroom use. Indeed, the 3) for_ _text itself c
49、ontains notes for the teacher, rather than have these appear in a separate teachers guide. Each unit contains three readings, all of them 4) which_except for those appear in the ninth and final unit, are illustrated. 5) appearing_The teachers notes indicate that the teacher should not answer student
50、s questions about these readings before each student has worked through all the reading comprehension exercises without help. Among the books distinctive features is the fact that contains a more extensive 6) it_list of affixes than any other written for this level, while exercises are provided with
51、 which allow students to be creative with the English 7) _/_they learn. Again, unlike most comparable texts, Expressing YourselfIn English does not formally introduce the verb to be till Unit 3. One 8) until_ _hint for teachers and students like is that students should not expect 9) alike_to be succ
52、essful with the examinations offered in the body of the text unless they study outside of class and memorize the dialogue that introduces each unit. In order to keep the price low, the book is paper-bind and all pictures and illustrations are in black and white. 10) paper-bound The textbook will be
53、accompanied by a workbook to be published later this year.Since antiquity, the devastating effects of earthquakes on human lives and property encouraged the search for reliable methods of 1) have_earthquake prediction. This challenge remains and contemporary seismologists continue to seek reliable m
54、ethods for pinpointing time, 2) _the_place and magnitude of individual quakes. One prediction technique involves in an analysis of the recurrence rates of earthquakes as 3) _/_indicators of future seismic activity. Earthquakes are concentrated in certain areas of the world that tectonic plates such
55、as the Pacific Plate, 4) _where_the Eurasian (欧亚旳) Plate and the African Plate meet and create fault zones and it is in these areas that seismologists focus their investigations.The plate tectonics model provides other tool for earthquake 5) _another_prediction by calculating the accumulated strain
56、at plate boundaries. When the strain reaches one certain magnitude the pressure must 6) _a_be released and it is therefore hypothesized that in such cases an earthquake is eminent. The search for premonitory phenomena 7) _imminent_has accepted particular attention. In contrast to the ancient Greeks 8) _received_and Romans, who relied on the howling of dogs for a warning 9) _as_sign, modern seismologists have focused on physical evidence for animpending
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