亚马逊日常操作第二周(修改版)剖析

1、YourOrders亚马逊日常操作（第二周培训）每日账号工作流程图处理花费时更：30分钟左右査看账号早上9点上班的时候，优先打开相应电脑的亚马逊账号（保存在对应的浏览器收藏夹里）,查看亚马逊第一页面，看账号整体状况。如下AmazonSellingCoachPaymentsSummaryYouhaw2unshippedordersYoumustconfirmshipmentnordertobepaidViwunshippedordersPendmg0Premiumunshipped0IUnshipped2|ReturnrequestsQSellerFulfilledinlasLdayinlast

2、:7daysFulfilledbyAmazonInlastdayinlast7ckrysViewyourordersPerformance*BuyerMessages0A-tozGuaranteeclaims0Chargebackclaims0BuyerMessagesMessageswaninghxresponseUnder24hourlarge!-1Dyer24houi1arge?CustomerFeedbackJustLaunched(Nofeedbackyet.)AccountHealthallGeilingStaneditemstnventoryLm*iri/enioryalerts

3、等待中的订单PricingLowerpriceaiertsGrowthProduttopporturriiiesAdvertisingSponsoredDrofsityvideotutorialsaredesignedtohelpyoumastertheAmazonPlatformandfndsuccessduringyourfirstyearasseller邮件是否超过24小时未回复的查看标准ReachMillionsofCustomersinJapan账号状态，如果出现其他状态:及时上报MmBalanceVisitSailerUniversityVewPaymentsSummaryMana

4、geYourCaseLogVtwyourcaselogSalesSummaryLastUpdated10.34.40PMPSTOrder=dproductsalesUnrls7DaysJ50J516Days30DaysS658.37ViewmoreoffoulsalesstafisticsSellacrossNorthAmericaListingCuvefgeEnableMoreLstingsPromotions导单篇亚马逊后台进入订单界面amazonsellercentral HYPERLINK http:/www.amazon.CDm www.amazon.CDmSearchMessage

5、s|Help|SettingsINVENTORYORDERSADVERTISINGREPORTSPERFORMANCETryoui:theBetManage-OrdersUploadPageIJryitnow|Whmt弓匚hmn口in口？|Rmt巳匚u已nt口m口已AddPro(EEZZ3iUsethetoolsaHullin口DoliciEWUploadOrderRelatedFilesManageReturnsiirproductsinbulkPleaseensurethatallproductsndcontentcomplywithaurtheFL已劭rididFrcciijiztEpo

6、licy.1_旦口eue|丄任口tutuimkHowtousethispage优先选择”ORDERS“OrderReports“UnshippedOrdersRequestReportRefresh“Download”，下载后更改文件名，保存于文件夹中，以备不时之需。(Refresh有时候需要一段时间才能出现Download)amazonsellercentralINVENTORYPRICINGORDERSADVERTISINGREPORTSPERFORMANCE|SearchMessages|Help|SettingsOrderReportsNewOrdersUnshippedOrdersT

7、heUnshippedOrdersReportidentifiesunshippedordersthatyouhaveupuntiltoday.YoucanonlyrequestanUnshippedOrderReportonceeveryfourhours.Learnmore.RequestanUnshippedOrderReportIncludeSalesChannelColumn?OIndudeacolumnindicatingthe:lforeachorder.LemrnmoreRequestReportCheckReportStatus&DownloadReportTypeBatch

8、IDDateRangeCoveredDate&TimeRequestedDate&TimeCompletedUnshippedOrders5179201680011/22/154：36：S8PMPST-12/30/154：36：58PMPST12/30/15斗：36：58PMPST12/30/154：37：21PMPSTUnshippedOrders5178001679911/21/159:45:27PMPST-12/29/159:45:27PMPST12/29/159:45:27PMPST12/29/159:45:43PMPSTUnshippedOrders5177801679911/21/

9、155:30:21PMPST-12/29/155:30:21PMPST12/29/155:30:21PMPST12/29/155:30:54PMPSTUnshippedOrdersUnshippedOrders517730167985177101679811/20/1510:45:03PMPST-12/28/1510:45:03PMPST11/20/1S6:20:21PMPST-12/28/156:20:21PMPST12/28/1510:45:03PMPST12/28/156:20:22PMPST12/28/1S10:45:15PMPST12/28/156:20:42PMPSTDownloa

10、dDownloadReadyReadyReadyReadyRefreshDownloadDownloadDownloadIDownload猎的高速下载剧到:.更改网址来源：5下载取消文件名按时间+订单类型(neworders/unshippedorders)命名，保存在专门的导单文件夹里。（3）进入指纹后台，将刚才保存的UnshippedOrders文件导入指纹后台我餡设计图片我的葩产品（亚马逊）我的亚马徳板我的亚马逊汇出记录我的亚马2KT单我的亚马逊UPC亚马逊批量删除毬的账户（天）选择Amazon导入文件物流时间导入订单时间亚马逊发赏时间邑一圄险一圄我的设计图片我的定制产品（亚马逊）毬的亚

11、马逊模板我的亚马逊汇出记录请选择Amazon导出未过的NewOrder订单或者Unshipped订单（txt）导入过程中将自动过滤已导入的订单。为避免order-item-idfeExcellf改，请勿用Excel镰辑。订单导入完成,请及时到我的Amazon订单支付货款。付完货款的订单才会进行生产和发货给客户。我的亚马逊订单耗常1丽马制mipr将订单导入到指纹平台，显示如下订单编号:订单状态:物流状态:物流时间:导入订单时间:导入美国发货时间:搜索我的亚马逊汇出记录我的亚马逊订单我的亚马逊UPC亚马逊批量删除我的交易记录产品信息总数量状态我的设计图片拢的定制产品（亚马逊）拢的亚马逊模板拢的亚马

12、逊汇出记录拢的亚马逊订单拢的亚马逊UPC亚马逊批量刪除我的交易记录订单輪号:111-3936496-6633004下单时间:2015-04-2704:44:37订单导入时间:2015-4-27下午01：30：56AMAZONSKU:CSYKRY_3396700-Size61件数：1件客户名称:KayDrinkwitz电话手机：详细地址:二二;，St承诺发货时间：-产品编号：3396700颜色：碳色尺码：XXL初始导入订单鉄号:103-0185393-7381060下单时间:2015-04-2703:37:12订单导入时间:2015-4-27下午山：30:56AMAZONSKU:CSYKRY_3

13、373962-Size221件数：1件客户名称:Courtney电话详细地址：344*：328D承诺发货时间：-产品编号:3373962色:绿色尺码:M初始导入（4）回到亚马逊后台,“订单详情编辑订单订单详情編辑订单“RequestReport”“Refresh“Download”保存文件-一导入指纹后台，重复导入指纹后台订单步骤，参照步骤（3）。OrderReports-IlwFTfiwpagptonpQiiestrindnntvnkiAilCrrlprReoorts#whichnnrAmallfifthss*l*r-fi.thlkrltsrdRTtiarynnnvrftipnumh-prn

14、ttntuplprr.ThundiMpqor-dersfnAtyouh.prannflhaflcrwirrbirlisAnamnilflrirflssI+ipJ-yiiirnviiefr)tnnMrtyrairhi.yrrwjr-i1irjyaijrtrrrMtinnwthI+phuypr.訓rwta十*1对ftyouhnoe-t-niifiiathid；nridrx:tnrrnimimrAtpAchye)i,jrtJi.iygr,.thAtPTi?ilrrssag*andnlhirthsrmnnmiinMhnnRbuMqwiirhi.yriinntnisfoivr匸z*ilhomnifi?n

15、ndrmrwlhvAmajrin.R屮imngtl-Kmrvira,youhls学.弋择2天一3leschsnnclfarc=cl-nrdsr.LcrnnriEraRequestanDriderRjcp-orl湘pH:i4：JUFfHFyi12-23!150:54:03FfHnSTTtoAIlrmc匸onitfilMRdSC-/13IQ：15：47PMFSTHfiy1.5IPMP?TT29/15学:日6：30PMP5T29/155;31;5SPMPGTdH/li1U:4O:UUPMPSTSB/13ID：42：19PMFST12/28.13G：2：37FMPETIISLO:53：7QPMFSTl

16、2./27/l5-1：-13：53P5T12/2砂10;CO;19PMPST125/15;22;51PMPST学HMpyi12-!23-15&：54：12FMP57RliartSfJrtu-sDawni4)nriRaadF-3*|DimnluddDawDloadliesd?WDlaadRtiddyDnwnlandKtiddynnwnlndKesdvDlFWElllldlDlHMQlodd艮电詞Download盹adrDawalandRedd?DnwnlnndRead?DtHMialfUidRfiodv注意事项：正常我们选择天数要选2天，注意导单的顺序：先导入unshippedOrders再导入

17、NewOrders。来公司的第一件事先导订单，9点导单好让工厂当天生产。二.处理邮件及退换货篇每天导完单后，应马上到亚马逊后台处理邮件，亚马逊规定邮件必须在24小时内回复，此为亚马逊账号绩效考核的一部分。艮据客户的邮件内容决定是否取消订单、恢复订单、退换货、退款等。BuyerMessages：未处理的客户邮件，每天必须在24小时内及时回复邮件。Under24hourtarget：24小时内未回复邮件数Over24hourtarget：超过24小时未回复邮件数(此项会影响账号绩效)PerformanceBuyerMessages1A-to-zGuaranteeclaims0Chargebackc

18、laims0BuyerMessagesMessageswaitingfarresponseilntheImst了Under24hourtargetOver24hourtarget10CustomerFeedback)4.7stars3totalratings)AccountHealthGood7点击BuyerMessages后出现下图ReceivedmessagesSentmessagesFilters:Last30daysDateSenderSubject8:46AMCam川eGarciaReturnRequestedfororder107-2472109-9689830Dec29Bobbi

19、HuahesRe:关于：ReturnRequestedfororder115-6438200-7489046Dec28VickieMooreRe:关于：ReturnpolicyinquiryfromAmazoncustomerVickieMoore(Order:107-6339496-0251442)Dec28VirainiaTharcShipfasterinquiryfromAmazoncustomerVirginiaTharp(Order:105-1905361-0399401)Dec28VickieMooreReturnpolicyinquiryfromAmazoncustomerVic

20、kieMoore(Order:107-6339496-0251442)Dec28BobbiHuahesReturnRequestedfororder115-6438200-7489046Dec27NicoleChangeshippingaddressinquiryfromAmazoncustomerNicole(Order:106-3832821-3135453)Dec24HeatherTessmanReturnRequestedfororder110-9281136-4969862Dec22KaitlynOrdercancellationrequestfromAmazoncustomerKa

21、itlyn(Order:104-7844092-9400264)npr77Alli-nprqnnlArrlprrnrAlltinnrpmipqtfromAmTnnriiut*cmarAlli-carucnnlCCrrlar1110-167070-94070ReceivedmessagesSentmessages取消订单订单号码Feb17Feb17Fen17Feb17/Feb1JFebifFebFebiFeb7Febi7Feb7Feb6Feb.6FebKFeb11Feb14FebieFeb16Feb16Messages1to门Cmlhcji门iiPatrickDih，Ei巴Lmi日DeLmi|k

22、m馆/Tii匚忙:Nutt匚Nithim卜Jewille字efeView20暫|nnNordTimD.McNuttshaunawatkinsDEBORAHHAPERHOGAMichaelVellaPatrickDurhamBethAMcKieverillarvBvronClkithiaNevillef296GEiChervlfavorshaunawatkinsGladohenyOrdercancellationrequestfromAmazoncustomerGloriadoheny(OrderB095462)0i-697002180ahinquiryrromunuo

23、tourcusLomeTP2-69700281h丁iect遜5-40Re:关于：Re:关于：Re:关于:InquiryfromAmazoncustomerJennNord(Order:113-6132122-80890t13-6132122-“Arih工干：R口11厅门口口门i口ui口rlfrirniri口r11Ai5FiFii4ni3nipReturnRequestedfororder109-4063990-135380109-406HgQO-lB1Oc1etcb门cellmtici门eciLiEEt1口门ambe门custacnerTimD,阿匚:Nutt(Order:110-681607

24、7-1073853)Re:关于:ReturnRequestedfororder111-9512013-72858斗4ReturnRequestedfororder匚i型-Bfi丑*门辛Calhoun(Order:111-6423258-9830643)去捉爲J8206OrdercancellationrequestfrlRe:关于:ReturnRequested,ReturnRequestedfororder115-2666550-斗匚113002ReturnRequestedfororder105-9178990-5647462OrdercancellationrequestfromAmaz

25、oncustomerTimD.McNutt(Order:110-6816077-1873853)Re:关于:ReturnRequestedfororder110-8693178-6621849Re:关于:ShippinginquiryfromAmazoncustomerMichaelVella(Order:105-6651243-3935412)ReturnRequestedfororder112-5054463-822B206ReturnRequestedfororder116-8624112-2657800ReturnRequestedfororder111-9592018-7285844

26、ReturnRequestedfororder113-0015862-1439斗0匚iReturnRequestedfororder110-8693178-6621S49（2）如果收到客户邮件还不确认是否生产的订单，建议先在指纹后台取消订单，待确定后再恢复订单。订单编号:102-7766046-145065斗下单时间:2015-12-3103:21:22订单导入时间：2015-12-31下午02:27:2名AMAZONSKU:标题：MensCoolPictureNewYorkYankeesLongSleeveCottonT-shirtXXLElack客户名称电话手机详细姻止亚马逊发赏时间本地发

27、赏时间导人订单海m*阴元1件*$27.50CarnnelSullivan973464329497346432942645ROLLINGHILLSDR2016-01-620161-7TI已付货款产品吴号：4438566颜色：黑色尺码：XXL11匸迸旧1丸l了7-1112-5054463皿1152遜550-411ll6g3：L78七1105七6512433125054463七16-8624112-1112345678911o吐昼匹1斗:-66：11-9592018-21第辑订单取消订单总货款：国运费41筒报舞:9总计：109小计:$27.50运责$6,70总计:$34.201era订单详情恢复订单

28、总货款：迢订单扁号：102-7766046-145065斗下单时间：2015-12-3103:21:22订单导入时间：2015-12-31T02:27:28AMAZON5KU.标题：MensCoolPictureNewYorkYankeesLongSleeveCottonT-shirtXXLBlack客户害称电话手机详细雌亚马逊发贷时间本地发货时间导入订单1件*讯元1件*$27.50CarmelSullivan973464329497346432942645ROLLINGHILLSDR2016-01-62016-1-7运熨41筒报关费引总计：109计:$2X5。运费$670总计:$3420产品

29、編号：4438566额色：黑色尺码：XXL(3)客户的退货请求：尽量在客户发起后48小时内处理，越早处理越好，愈期有可能收到A-Z索赔。如果客户没有回复邮件，可根据实际情况进行退换货，退款等。和客户沟通解决方案：不退货退部分款、不退货退全款、退货退全款等losed4daysago25:57OrderID:*017195633457862LabeltvoeOrderDate:Januarv28,20165:05:07PMPSTPriorrefund:Applied*Hidereturndetails&orderhistory0oeYouthsCarolinaPanthersSuDerrnanTe

30、eShirtLBlack退货按钮ReturnReason:Defective/Doesnotworkproperly客户退货描述ReturnItem1/1TppiGarel”gPantl吒rsSuuEdnTeeShirtLBbJ：Tom-jjjp-XwKven30UaTB01AHFNW7A-1-|21591180819578letumQuantity:1NewOrderDetails:S0.001107195633457862January28,20165:05:07PMPST可查询与客户ContactBuv一的来往邮件Slnppii25779thebuyer.hebuyerasagoodwi

31、llgesture.Refund:YournotesSellermemo:Theinformationyouenterhereisforyouruseonlyandwillnotbedisplayedtothebuyer.选择customerreturn原因进行退款2如果是部分退款:LemrnMore|SianudQuantity:1SKU:DD26man-3666422-Black-Size45ASIN：B0112SQAKMListingID:0723PYHFCQ4OrderItem10:53959442691256Condition:NewReasonforrefund:Selectare

32、ason|Product:NoInventoryCustomerreturnBuyerCmncelledShipping:ueneraladjustmentCouldNotShipReturnshippingcorDiffersntitemOrdernotreceivedOtherconcession:ProductnotasdescribedPricingErrorTOTAL:UndeliverableshippingaddressDeliveredLatebyCarrierMissedFulfillmentPromiseOrderamount$21.99$4.80Priorrefund($

33、0.00)($0.00)($0.00)($0.00)Maxamount$21.99$4.80$19.60$20.00$66.39($0.00)$26.79YournotesUndoSaveSellermemo:三发货篇（1）comfirmshippment的时间是按照Amazon官方当地时间定的，美国站一般是太平洋时间UTC-8,夏令时生效后，是UTC-7（从3月份第2个周日开始，10月的最后一个星期日结束）。为了防止偶尔忘记发货，建议养成习惯，每天早上12点前填上发货信息。统一发货时间为本地发货时间的前一天。狷辑订单取消订单总债款68运畫:41（含报关亘:珂总计：109订单编号：102-77

34、祐046-1斗5065斗下单时问：2015-12-3103:21:22订单导入时问：2015-12-31下上02:27:28AMAZONSKU.标题：MensCoolPictureNewYorkYankeesLongSleeveCottonT-shirtXXLBlackW:1件*6呂元售桥：1件*$27.50客户茗称：CarmelSullivan电话：973斗64329斗手机详细尬止亚马逊发货时间本地发赏时间导入订单鳩:9734643294:26斗5ROLUNGHILLSDR2016-01-62016-1-7小计:$27.50运赛:$6,7。总计$3斗20平洋时令时，中国时间15：00前发货厂

35、复令时令时，中国时间16：00前产品鵜:;4438566颜色：黑色尺码：XX啜瞥注意事项：如果指纹后台订单的本地发货时间是7号，则6号晚上24点前就要确认comfirmshippment，如果没有有效的跟踪号码，则填空单（空单：不用填跟踪号码，直接点击comfirmshippment，并且记录下未填追踪号码确保后期补填）（2）在填写产品模板的时候，就已经确定了发货时间。发货时间：(FulfillmentLatency)需要注意的是，我们必须要在承诺的发货时间内comfirmshippment，而且TrackingNO.能在USPS上查到。延迟发货会影响绩效，当迟发率大于4%时，帐号将被susp

36、end(账户销售权限冻结)(4)单个运单号可以点击“Confirmshipment”确认发货，进入确认发货页面后录入发货时间，所选快递公司，快递服务种类，跟踪码以及简短的发货记录，点击Confirmshipment按钮后完成发货。amazonsellercentralSearchMessagesHelpQSettingsINVENTORYORDERSADVERTISINGREPORTSPERFORMANCEManage(ManageOrdersOrderReportsUploadOrderRelatedFilesManageReturnsideotutorialsIRatethispaaeGr

37、owthGuaranteedwithLoginandPayLeammofgAdfeedback口DateRangeSearchIAdvancedSearchTotalunshipped:9orders|Sellerfulfilledpending:0orders)Allordersplacedinthelast7day(s)inallmarketplacesclearmilfilters12NextOrders1-15of13PrintpackingslipsforselectedordersGO,OrderDatedOrderDetailsShipping-7StatusActionApr：

38、16r20159:01:22AMPDT104-7436049-4671425QuotesMarvelsAvengersIPhone4/4sPlasticAndAluminumCaseDustProofQTY:1ASIN:B00UWMMX4WSKU:FISH333776UontmctBuyer:PhillipCAndersonSalesChannel:AFulfillmentmethod;SellerBillingCountry:USStandardExpectedshipdateApr20r2015DeliverbyMay13r2015toJunlr2015Unshipped(1)Printp

39、ackingslipConfirmshipmentBuyshippingCancelorder方法一：复制好订单号，然后切换到指纹后台-我的订单-Ctrl+F黏贴ctrl+v查找到对应的订单复制好追踪号。订单輪是-：111-0227175-03514-22下单时间：2016-02-00-16:29:20订单导入BJ间：201E-N自上甲已发货LS562259200Cri汇出时间：oooo-oc00发货时间:如1FCI：13订单详情复制()用百度搜索“打印().AMAZONSKU:标题同歩时间：-2J0TJ02*审查元索T-：sHirt&逡LSlackForMenLongSleeve件数：1.件

40、售价客户名称电话手机详细地址亚马逊发货时间本地发贷时间:1件*$28.55:DarrylKiser:33342-5X81:S32-342-57.81:3537REEDRD:2016-02-12:-2016-2-13B10:00:20运输途中b2016-02-1320:38:47离开莆田市发往福州市USPSg看物流1Ftr社這看物疣亘看丟统同歩物疣产品编寻：4636093i5色：黑色尺码：XKLkifie旦1mochfmnnomon?卞ffiud-iacmnoac-de-nd巳1niacnl-i黏贴到trackingid里面，然后点击发货方法二：搜索引擎,我的亚马逊订单1052102-28802

41、3?订单秋恵：创蛊时冋：寻，；了牟时E:是舌忑出运单号：请迭释点击搜索鏑查看对应单号ST-teflivr单垢诱*段忌号:10445216022SBO239/87复制订单在讦单编号里复制彳?03聘丢厘埴ME马逊单EhS:2J1522-19匚1乂拒/i丁車只哺阎:L109:10AMAZONSKU:Tom-aa-M7mA194iaT唏至:MnsSammStunnaMorste*tRerriix)PtddHoodiesiLBlack电话手机:-舛:ltrS43.B9SariBenryios匚hr:1413)732-3703:(413)732-3703订单厘情已如LS4035M0CN00垸贾廿可:2CI15：L229$43.89运量：55川感计;549.09同歩鬥邱201601-Confirmshipment-ca*rno*=.navinwhipaMRMki=m陥wmnii*=.Fcrycndr“帕中“亡已vtxirEaanrnIDNo.terthsuploadig:ID2EJ54.wb-anprotjc=sirq:rrhtad.旳umVie*Chcck-artRia-Inkmt