视听说新unit4答案

1、Useful Expressions for TelephoningAsking an operator for helpCan you connect me with London, please?Can you put me through to 648-6538?Id like to make a collect call (a reverse-charge call) to Hilton Hotel? Central, could you get me extension 145, please? Helping to Connect a CallerA minute, please.

2、Just a moment, please.Hold the line, pleaseHold on.The line is busy (engaged).The line is through now. Starting a Phone CallCould (May) I speak to Mary, please?Could you put me through to Mary?Hello! Get me Mr. David on the phone, please.Is Mary there (in)?Receiving a Phone CallHello? This is John h

3、ere. Who is speaking?Sorry, he is on another line.Is that you, (Mary)?I am afraid Mary isnt available at the momentTaking / Leaving a MessageCan I take a message?Do you want to leave a message?Questions for discussion Do you enjoy talking on the phone or do you prefer face to face conversations? Do

4、you spend a lot of time on the phone? Are you a good listener? Do you think being a good listener is an important social skill?Kate: call Abbie (out), No. A good listener, Nightline helpline for students in trouble, K (volunteer) Janet: Abbie (reads English), tutorial after meInside view1 Work in pa

5、irs and take turns to read aloud the following sentences. Discuss and put the sentences in the order according to your discussion. Look, Ive got a leaflet about it. Its a university helpline for students who are having problems. I know a girl called Abbie. Hello, can I speak to Abbie, please? She sh

6、ould be. She works for Nightline. Whos calling?Watch Conversation 1 and check your answers.5-6-3-1-4-2Inside view1. Jacky tells Kate that Abbie is _. (a) away for the weekend (b) busy (c) upstairs (d) out2. Jacky says she will _. (a) give Abbie a message (b) give Abbie Kates number (c) ask Abbie to

7、call Kate back (d) speak to Abbie soon3. Janet knows Abbie because _. (a) theyre both freshers (b) they have a tutorial together (c) Abbie has a tutorial just after her (d) Abbies room is next to hers2 Watch Conversation 1 again and choose the best way to complete the sentences.Inside view2 Watch Co

8、nversation 1 again and choose the best way to complete the sentences.4. Kate says that Abbie _. (a) does a lot of work for Nightline (b) is a very good listener (c) is interesting (d) knows a lot of people5. Kate tells Janet that she is _. (a) a volunteer for Nightline (b) thinking of being a volunt

9、eer (c) going to call Nightline because she needs help (d) having some problemsInside viewLanguage and culture: Helpline and nightlineHelplines in many countries are available for all different problems and situations, not only through telephones but also via the Internet. In the UK, there are these

10、 kinds of services for all sorts of health matters, family problems and social or educational concerns that people may have. Many are organized by charities and run by volunteers. Often qualified professionals also help either by giving direct advice or by training the volunteers. A nightline is a l

11、istening, supportand information service run by studentsfor students. It operates in over 40universities in the UK. The service offersa helpline service, usually all night, everynight, during term time.Inside view3 Work in pairs. Write down varied predictions for possible answers to the following qu

12、estions.Now volunteers are e to share the prediction to the class, and then the class will vote for the craziest idea.1 Has Abbie called back?2 What is Abbies position in Nightline?3 Why does Kate want to speak to Abbie?4 Who trains the student volunteers in Nightline?5 What are “listening skills”?6

13、 Can you give an example of listening skills?Inside viewWatch Conversation 2 and check your answers.No, she hasnt.She trains volunteers. Experienced students.Listen carefully and then repeat what people have said a little differently.To tell her she cant make the next training session. The ability t

14、o really listen to someone and make them feel youre listening.1 Has Abbie called back?2 What is Abbies position in Nightline?3 Why does Kate want to speak to Abbie?4 Who trains the student volunteers in Nightline?5 What are “listening skills”?6 Can you give an example of listening skills?Inside view

15、 Work in pairs to read the following dialogue first and try to put in your own words as long as they fit with the context and meaning.Abbie Hi, Abbie speaking.Kate Hi, Abbie, its Kate Santos.Abbie Hi! Im sorry not to have called you back. Ive got a lot on at the moment. Hows things?Kate Fine. I just

16、 wanted to let you know I wont be able to come to the next training session.Abbie Um Its quite an important session. Oh, (1) _? Theres someone at the door. Abbie Hi, Im sorry, look, (2) _?Kate Sure. What time?Inside viewAbbie Is three oclock OK?Kate Threes fine. Abbie OK, Ill call you then. Speak so

17、on.Kate Bye.Abbie Bye. Kate Abbies my Nightline trainer.Janet (3) _ shes your Nightline trainer! But shes still a student.Kate Well, experienced students train new students, thats (4) _.Janet Oh, I see.Kate Its great! At the moment, shes training us in listening skills.Janet Listening skills? (5) _,

18、 listening skills? Inside viewKate Um The ability to really listen to someone and make them feel youre listening. Its very important.Janet Ive never (6)_ that before.Kate Yes, for example, one thing you can do is listen carefully and then repeat what someone says but maybe a little differently.Janet

19、 (7) _, repeat what someone says but maybe not the exact same words?Kate Yes. You see, when you do that, you check youve understood and you show them youre really listening.Janet So they know youve really heard them.Kate Very good, Janet. I can see (8)_! Hi, hows it going?Inside viewAbbie Hi, Abbie

20、speaking.Kate Hi, Abbie, its Kate Santos.Abbie Hi! Im sorry not to have called you back. Ive got a lot on at the moment. Hows things?Kate Fine. I just wanted to let you know I wont be able to come to the next training session.Abbie Um Its quite an important session. Oh, (1) _? Theres someone at the

21、door. Abbie Hi, Im sorry, look, (2) _ _?Kate Sure. What time?4 Watch Conversation 2 again and complete the sentences. can you hold on a moment can I call you back later Inside viewAbbie Is three oclock OK?Kate Threes fine. Abbie OK, Ill call you then. Speak soon.Kate Bye.Abbie Bye. Kate Abbies my Ni

22、ghtline trainer.Janet (3) _ shes your Nightline trainer! But shes still a student.Kate Well, experienced students train new students, thats (4) _.Janet Oh, I see.Kate Its great! At the moment, shes training us in listening skills.Janet Listening skills? (5) _, listening skills? Youre saying the way

23、it worksWhat do you mean Inside viewKate Um The ability to really listen to someone and make them feel youre listening. Its very important.Janet Ive never (6)_ that before.Kate Yes, for example, one thing you can do is listen carefully and then repeat what someone says but maybe a little differently

24、.Janet (7)_, repeat what someone says but maybe not the exact same words?Kate Yes. You see, when you do that, you check youve understood and you show them youre really listening.Janet So they know youve really heard them.Kate Very good, Janet. I can see (8)_! Hi, hows it going?thought about So what

25、youre saying isyouve got it alreadyInside viewLanguage and cultureEmergency telephone number in different countries and areas:1. Mainland China police: 110 fire alarm: 119 ambulance: 120 2. Hong Kong 9993. Macao 0004. Japan police: 110 fire alarm: 1195. England emergency call in common use: 999, 112

26、6. Canada and the US 9117. Australia 000Inside viewEveryday English5. Work in pairs and answer the questions about Everyday English.1 We get on really well. (a) We have the same job. (b) We like each other a lot.2 Ive got a lot on. (a) Im very busy. (b) Im working hard.3 Hows things? (a) How are you

27、? (b) Have you got a problem?4 Speak soon. (a) We must talk soon. (b) Well talk soon.5 Thats the way it works. (a) Its a good method. (b) Thats how its done.6 Youve got it. (a) Youve understood. (b) Youre clever. Answers: 1. b 2. a 3. a 4. b 5. b 6. aInside view6 Work in pairs, and make a dialogue b

28、ased on the cues with the help of the functional expressions on the next page.Student A Answer the phone, giving your name.Student B Ask to speak to a friend.Student A Say youll check whether Student Bs friend is there and ask Student B to wait.Student B Agree to wait.Student A Explain why Student B

29、s friend cant come to the phone and ask if you can give them a message.Student B Say yes and give a message to change an arrangement.Student A Check that youve understood.Inside viewStudent B confirm that Student A is right. Student A Say youll give Student Bs friend the message.Student B Thank Stud

30、ent A and say goodbye.Checking: invite one or two pairs to act out their dialogue.Inside viewFunctional expressions:Calling: saying who you are speaking.Its Making requests on the phoneCan I speak to , please?Can you hold on (a moment)?Can I / you give her a message?Can you ask her to call me back?C

31、an I call you back later?Inside viewAnswering requests on the phoneIll see if shes in / free / here.Ill tell her you called.Shes out / busy, Im afraid.Checking that youve understoodYou mean, So Youre saying What / How do you mean, ?Functional expressions:Inside viewExample answerStudent A Hello, its

32、 Li Ming speaking. Student B Hi, Li Ming, is Wang Mei there? I would like to talk to her.Student A Ill have a look to see if she is in her room. Could you wait for a minute?Student B No problem. Thanks!Student A Hello, Wang Mei is in her room, but she is talking to her mother on MSN on an important matter. Would you like to leave a message for her?Student B Yes, please. Could you say Gao Kai phoned and he cann