前台接待常用对话(山东鸿腾商务酒店管理公司)ppt课件

1、客房前台接待常用对话中英对照. 国际长途 IDD calls国内长途 DDD calls市内 Local calls声讯 Information calls收费工程The Items of Telephone Charges.国际长途 IDD calls: 0.88元/6秒 0.88 yuan per 6 seconds港澳台 Hongkong、Macau、Taiwan0.22元/6秒 0.22 yuan per 6 seconds国内长途 DDD calls:0.077元/6秒 0.077 yuan per 6 seconds市内 Local calls:首3分钟0.22元，以后每1分钟0.

2、11元。the first 3 minutes 0.22 yuan, then each additional minute 0.11 yuan 声讯 Information calls1-2元/分钟 1.00-2.00 yuan per minute 收费规范Telephone Charges.复印PHOTOCOPYING SERVICEA4 每张人民币1元 A4 PAPER RMB 1 PER PAGEA3 每张人民币2元 A3 PAPER RMB 2 PER PAGE打字TYPING SERVICEA4 每张人民币10元 (250个汉字以内)A4 RMB 10 PER PAGE(250

3、words)商务中心价目表(一)BUSINESS CENTER PRICE LIST.FAX1、发往国际的(TO FOREIGN COUNTRY FAX)0.88元/6秒+ 3元张数0.88 YUAN PER 6 SECONDS + THREE YUANPAGES2、发往港澳台的(TO HONGKONG 、 MACAU 、 TAIWAN FAX)0.22元/6秒+ 3元张数0.22 YUAN PER 6 SECONDS + THREE YUANPAGE3、发往国内的(TO DOMESTIC FAX)0.077元/6秒+ 3元张数0.077 YUAN PER 6 SECONDS + THREE

4、YUANPAGES4、发往市内每张 3元LOCAL FAX THREE YUAN PER PAGE5、收每张 2元INCOMING FAX TWO YUAN PER PAGE商务中心价目表(二)BUSINESS CENTER PRICE LIST.请问您有预订吗？Do you have a reservation, please? 请出示您的护照。May I have your passport for a moment to make a copy please? 请问您预住几天？How long will you be staying here?请问您付现金还是信誉卡？ How would

5、 you like to pay, in cash or by credit card?入住Check in. 请您先付400元预付金，其中您的房费为199元/天，其他部分作为预付金，您可以在餐厅签单和运用我们的。 We take prepayment now at check in ,Please pay 400 yuan as an advance deposit, of which 199 yuan is for your room charge of one night and the rest of it is as advance payment. You may sign the

6、 bill in the hotel dining-room and make calls in your room.Any amount left will be returned to you at check out.入住Check in. 请出示您的信誉卡，我将在您的信誉卡里做400元预授权，这笔钱暂时经过银行冻结，结帐时需求您再次出示信誉卡，我们将在您的预授款里根据您的实践消费做离线买卖。 May I have your credit card please? We will book a pre-authorization of 400 yuan on your credit ca

7、rd as an advance deposit. This amount of money will be temporarily frozen by the bank. When you check out, please show us your credit card again. We will make the pre-authorization completion of your credit card and take the amount of your deposit out of the hotel bill.入住Check in.请您在银行POS签购单上签名，以确认4

8、00元预授权。Would you please sign your name on the printed slip from the bank to confirm the pre-authorization of 400 yuan? 您的退房时间为明天中午12：00之前。Your check-out time should be before12:00 tomorrow. 如有贵重物品请存放在总台保险箱。Valuables may be deposited free of charge in a safety deposit box at the Reception desk. 入住Che

9、ck in.请出示您的房卡和预付金收据。Would you please show us your room key card and the deposit receipt?您一共消费199元，我为您做了预授完成，请您在这张POS签购单签字确认。Your hotel bill totals 199 yuan. As I have made your pre-authorization completion, would you please sign your name on the printed slip?退房Check out.请您输入密码。Please input your pass

10、word. 请您在结帐单上签字确认。Would you please sign the bill?您一共消费100元，您的预付金是400元，找您300元。Your hotel bill comes to 100 yuan. As you have already paid a deposit of 400 yuan, you will be given back 300 yuan. Would you like to check it? 退房Check out.预付金收据遗失(missing the deposit receipt):请您在帐单上注明“预付金收据丧失，并签名。Would you

11、 please write down the words “My deposit receipt is missing and sign your name right here? 请问您下一站将去哪个城市，我们可以为您预订下一站房间。Would you please tell us your next destination, can we reserve a room in advance?这是订房中心的名片，假设下次您入住，可以提早打预订，我们会为您保管房间。This is our call center card, if you want to stay again, please r

12、eserve room in advance, we will keep the room for you.退房Check out. 我们的住宿计费是从早晨8点开场，到第二天中午12点作为一天。 One full days charge is from 8:00 am to 12:00pm next day. You may check in at anytime during this 24 hours. But you must check out by noon. 您的退房时间应该是中午12点，12：0018：00之间退房需求加收您半天的房费；18点之后退房将收您一天的房费，也就是和第二

13、天12点退房收一样的费用。 The check-out time is12:00 at noon. Please be informed that a half days rent is charged against a room not vacated between 12:00 noon and 18:00 p.m and rooms not vacated after 18:00 p.m. are charged for one extra night.退房Check out. 我们有商务房，房间内是一张1.8米宽的大床，219元/天。规范间是一大一小床，199元/天，适宜三口之家，都

14、提供免费宽带上网效力，请问您需求哪一种房型？ We have a business room with a queen-size bed. The room rate is 219 yuan per night. We have a standard room with two beds, one is large and the other is small, which is suitable for a family of three. The room rate is 199 yuan per night. There is complimentary wired internet a

15、ccess available in all guest rooms. What kind of room would you prefer?房型引见Room type introduction.假设您需求，我们可以为您提供无烟房。Would you care for a smoking or non-smoking room? 对不起，单间如今曾经客满了，规范间可以吗？Im afraid we have no single rooms available, would you like a standard room, please? 房型引见Room type introduction.假

16、设您需求用早餐，可以在总台购买早餐券,15元/位。早餐时间为6：459：30，餐厅在一楼。We offer buffet breakfast in the hotel restaurant from 6:45 to 9:30. The restaurant is on the 1st floor.You can buy breakfast coupons in advance at the Reception desk. Each coupon is 15 yuan per person. 我们取开水是自助式的，楼层过道有开水炉和取开水的指示牌，您可以在那里自助取水。We have boile

17、d water supply in the corridor on each floor and you can fetch it any time of the day.出门左转，沿街直走200米右手边就是24小时便利店。Go out of the hotel first, and then turn left. There is a 24-hours convenience store just along the street which is about 200 meters away from the hotel.问询 Inquire.如何打市内(How to make local

18、call): 市内：9号码，是免费的。For local calls, please dial 9 to get an outside line first and then the number you want. Local calls made from the hotel room are free of charge.如何拨打国内长途(How to make domestic direct call) :国内长途：座机9区号号码，*元/分钟For domestic direct calls, please dial 9 first, then followed by the area

19、 code, and finally, dial the number you want. The fee is XX yuan per minute. 问询 Inquire.国内长途：手机90号码，*元/分钟To call a mobile phone, please dial 9 first, then followed by the number 0, and finally, dial the telephone number you want. The fee is XX yuan per minute. 如何拨打国际长途(How to make IDD calls):国际长途：9+

20、国家号码+区号+号码，*元/分钟。国际长途是封锁的，如需拨打，请告知总台为您开通。To dial International calls, please dial 9 first, then followed by the country code, area code and the telephone number. The fee is XX yuan per minute.You may request to open the International service at the Reception desk.问询 Inquire. 对不起，您预订的房间已超越我们为您保管的时间，由

21、于不断无法联络到您，超越时间后您预订的房间电脑曾经自动取消。目前房间曾经全满了，我帮您联络我们其他连锁店好吗？ Im afraid that your reservation in our hotel has overrun the time allowed. Because we could not reach you, your reservation has been cancelled. Today we are fully booked, but if you like, I will book you into another Jin Jiang Inn which is not

22、far away. We are very sorry for the inconvenience. .预订被取消Cancel reservation. 我们提供洗衣效力，早上9点前收取衣服，第二天12点前送回，假设干洗，将在第三天12点前送回。假设您需求洗衣服，写字台抽屉中有洗衣单，填好后请与总台联络，我们会到房间来收取。 We offer laundry service: Laundry received by 9:00 a.m. will be returned before 12:00 noon the next day. For dry-cleaning, if received b

23、efore 9:00 a.m., well deliver them to your room by noon the day after tomorrow. For clothes to be ironed, washed or dry-cleaned, please write on the laundry list that is in the desk drawer in your room. After filling out the list, please call the Reception for collection.洗衣 Laundry.需求兑换外币(foreign ex

24、change service) ：对不起，我们酒店没有外币兑换效力，您可以到银行兑换外币。Sorry, we dont offer foreign exchange service. Let me direct you to the nearest bank that does currency exchange. 空调不制热air-conditioner)：请您稍等510分钟，由于冬天开空调外机有一个暖机的过程。Im sorry that it takes a while to warm up the heating because of the cold weather. 存放行李(lug

25、gage)：请问您要存放的行李中有贵重物品或易碎品吗？Excuse me, Sir but is there anything valuable in your luggage that youd like to leave at the Reception?其他 Others.一楼大堂有无线上网安装，并有电脑供您免费运用。There is wireless internet access and the computer available in the hotel lobby. You can use it any time free of charge.对不起，您的预付金曾经缺乏了，请您到总台续交预付金好吗？Excuse me,Your deposit is no longer enough.Would you please come to the reception desk to pay more