[最新]3938国开电大专科《管理英语2》历年期末考试试题及答案汇编[考试珍藏版]

1、 最新3938国开电大专科管理英语2历年期末考试试题及答案汇编考试珍藏版说明：适用于国开电大期末纸质考试，可以根据试题首字母音序查找试题及答案。第一题 交际用语 试题及答案题库Everything is going smoothly.答案How is everything going? ?.1 have worked for IBM for 3 years.答案What is your working experience?.In total, it should be about 15,000 RMB for the three-day training.答案How much have yo

2、u budgeted for the training?. ?.It costs us ten thousand dollars.答案How much does the printing of the annual report cost.It might be a good idea to read some simplified books first.答案What books would you recommend? ?.It will be held on the 3rd floor of Shakiraton Hotel.答案What is the address of your s

3、peechIt will take at least two weeks.答案How soon will you finish our annual report?.My name is Helen, and I was born in 1980. My major was electrical engineering.答案Tell me a little bit about yourself, please.My name is Helen, and I was born in 1980. My major was electrical engineering. 答案Tell me your

4、 name, please.Neither do I. Look at our community, it is such a mess.答案I really don t think our service center is satisfying. ?.That s great!.答案How about going to dinner at the Mexican restaurant tonight. ?.Twice a week.答案How often do you use our company s productAny suggestions for the project?答案I

5、advise you to put more hands in this project.Can you go skating with us this afternoon?Sorry, I can t. I take care of my little sister at home.答案have toCan you stay here longer?, but I have to be back tomorrow.答案I d love toCustomer： We have ordered for almost one hour. Why is it so hard to get our d

6、ishes ready in your restaurant?Waiter： .答案I m really sorry about that.Did the medicine make you feel better?No. The more, I feel.答案medicine I take： the worseDo you mind if I record your lecture?.: Go ahead.答案Not at all.Good morning, Sunshine Community Center! May I help you?答案I need a plumber to rep

7、air the water pipe in my kitchen.Have you ever been to Tokyo?答案No, but I hope to go there next year.Hello, is that service center? The elevator of our apartment doesnt work.答案Sorry, If 11 have it checked out at once.Hi, Helen, I 11 have an interview tomorrow. Im afraid I cant make it.答案Sure, you can

8、. Take it easy.How are you feeling now?答案Much better.How did your talk with the community resident go? He seemed to accept my explanation, but he didn t sign his name here . 答案I m not sure.How do you like living in Beijing?.答案I love it. Beijing is such a beautiful cityHow do you think of the theme o

9、f our event?.答案Its pretty good.How long will you be away from Italy?答案About a month.Hows your mother doing?答案She is very well.1 am sorry, Now what were we talking about?.答案You were saying that you used to be a teacherI was worried about my math, but Mr. White gave mean A.答案Congratulations!r m terrib

10、ly sorry that Ive spilled some coffee on the table.答案It doesn11 matterLet, s make plan first for our events, shall we?.答案OK, lets do it.May I ask you why you left the former company?.答案Because I want to change my working environment and seek new challenges.Our company is doing a customer service que

11、stionnaire. May I take you a moment?答案By all means.Should I leave earlier tomorrow morning?.答案Yes, its better to leave earlier to avoid the morning traffic.Thank you very much for answering our questions. It really helps our market research a lot.答案It s my pleasure.This jacket is so good. ?Its 200 y

12、uan. I can give you special 20% discount on it.答案How much is itWhat do you think of your mother s advice?.答案It doesnt fit us, actually.What kind of event are you going to plan?.答案A birthday party for my brother.What starting salary do you expect?.答案Id like to start at 5000a month.What time does the

13、train leave?答案At half past five.Whats your view on our questionnaire?.答案First of all. Wed better change our question order.Whats the matter with you?答案I feel a bit sick.Whats the weather like in this area?.答案It s rainy.Whose textbook is this?It John s. It has his name on it.答案must beWhy do you look

14、unhappy. Whats the matter?答案Im rather disappointed with the poor quality of the radio Ive just bought.Would you like to go to the concert with us?., but r ve promised to help Jim with his Chinese. Thank you all the same. 答案I wish I couldWould you mind answering some questions about your annual repor

15、t?答案No, as long as it doesnt take long.Would you mind filing the questionnaire for me?答案No problem. Just give it to me.Would you mind filling the questionnaire for me?答案No problem.Would you mind filling the questionnaire for me?.答案No problem. Just give me your questionnaire.Your plan is perfect and

16、I believe that it will be a great success.答案Thank you very much.第二题词汇与结构试题及答案题库a company really wants is a candidatehas the right skills.答案What. . . thatDid the medicine make you feel better?一一No. The more,I feel.答案medicine I take； the worseface-to-face interviews, questionnaires are cheaper for col

17、lecting data from a large number of respondents.答案Compared tothe feedback is very helpful for planning future meetings and events.答案Gettingthe fog, we should have reached the annual meeting site on time.答案But forWe are from different countries, we all get along well.答案thoughyou prepare cross trainin

18、g plans, you need to consider both the company benefits and the employee benefits.答案AsA new food market willin our community next month.答案be builtAccording to their feedback sheets, the participants are allwith the training.答案satisfiedAmerican young people would rather , advice from strangers.答案getA

19、nyone who has worked here for over three years is for sick pay.答案eligibleAre you familiarhe saying, “its not what you know, but who you know? In event planning,networking is key!答案withAt the end of the day, you want all attendeesyour event to remember this key messagethat youve spent a long time rei

20、nforcing.答案LeavingCustomers refuse to filling the questionnaire are not permitted to buy the product.答案whoDoes his absence to your work?答案make a differenceHe investor should be aware of the limitations of the financial statement analysistheannual report.答案based onHe isthis company.答案in charge ofHe k

21、eeps on his focus on, money.答案makingHe says what he thinks and does what he wants to do, other peoples feelings.答案regardless ofHe was alwaysin sharing his enormous knowledge.答案generousHer article isin her class.答案the bestHiring a good employ may cost much money and time, , it can win much more for t

22、hecompany in future.答案howeverHiring the right employeeyoua thousand times over in high employee morale.答案pays. . . backHis action is alwayswith his words.答案consistent How many players does a baseball team?答案consist ofI didnt doast week.答案anythingI dont know. I just arrived here two minutes ago.答案wha

23、ts going onI forgotmy music-book and borrowed one from Lily.答案to bringI have coffeebreakfast time.答案atI like cooking for my friends infree time.答案myI would rathertwo weeks earlier.答案you had come hereIm confident in these as long as wethe needs of the community residents and improveour service qualit

24、y.答案keep an eye onr m writing toa position as a computer engineer in your company.答案apply forF d like tothat the staff member who served me didnt really seem to know what he wasdoing.答案point outIf Iyou, Imore attention to the independent auditors report and financialstatements in the annual report.答

25、案were； would payIf Iyounger, I would buy the dress.答案wereIm writing to, a position as a computer engineer in your company.答案apply forIt is only by agreeing with their viewpoint andthat you will resolve the situationand send the customer away happy.答案suggesting a possible solutionLets our plan.答案star

26、tLook!.答案Here comes the bus.Melinda will discuss the matter with John, is the representative of SunshineMedical Center.答案whoMore than 30 people the position.答案applied forOne day, our dreams willreality.答案turn intoOur company willthe customers suggestions.答案respond toOur workers have been checking th

27、e heating system since you called us. Iyou it willperform well soon.答案assureParticipants havethe Productivity Analysis Worksheet.答案completedPeoplefind useful information from the annual report.答案couldQuestionnaires are easy to .答案analyzeQuestionnaires are not suitablesome people.答案for .The candidate

28、 should dress in a manner that is appropriate to the positionhe is applying.答案for whichThe enemy has strengthened theirposition.答案defensiveThe heating system of our apartment broke down so I made a callto the community servicecenter.答案complaintThe investor should be aware of the limitations of the f

29、inancial statement analysistheannual report.答案based onThe Jiahe Community Service Center is about toservice for residents.答案provideThe moment I got home, I found Imy jacket on the playground.答案had leftThe more information you can get, in your field.答案the more competitive you will beThe musiclike the

30、 singing of a bird.答案soundsThe name is familiarme.答案to.The new year is just.答案around the cornerThe quality of questionnaire willhow much information we know from our customers.答案affectThe success of our event isto the sponsor.答案relatedThe training ispositive results on the job they are presently.答案b

31、ringing about, doingThese tips may help you avoidbad employees for your company.答案 IhiringThey have disagreementthe plan of celebrating the founding of the community.答案onThey have learned aboutin recent years.答案hundreds of English wordsThey promised the car for us.答案to repairedTheysince last night.

32、They are about to finish the work.答案have been cleaning the systemThis involvesthe high-level reasoning behind your intentions for the event.答案identifyingUnder no circumstance to tell liesto the public.答案are the companies allowedWeit very much that you ve come to give us a timely ride. Otherwise we w

33、ould missthe train.答案appreciateWe are underto finish the task within such limited time.答案pressureWe feelwith the inconvenience the service center brought us.答案disappointedWe have toour annual work report to the manager next week.答案hand inWe need to carry out a proper of the new system.答案evaluationWe

34、 should keep in mindthe feedback is very helpful for planning future meetings andevents.答案thatWe should take the degree答案into .We think that Smith should be told about his答案physicalWeit very much that you ve come to give us a timely ride. Otherwise we would missthe train.答案appreciateWe300 copies, an

35、d 240 were returned in the end.答案handed outWhen reading the annual report, we should lookout comply with the regulations.答案forWhen stating problems, we can make aaccount when we recruit a new secretary.condition as soon as possible.Jthe areas where the company did notwith those from last year.答案comp

36、arisonWhendifferent cultures, we often pay attention only to the differences withoutnoticing the many similarities.答案comparingWhere are you used tovegetables?答案buyingWrite the telephone number downyou forget.答案in caseYou also should send a resumethe employer know more information about you.答案to letY

37、ou can try these methods to keep your interview anxietycontrol.答案underYou had bettera doctor as soon as possible.答案seeYou mustthe annual certification of employment online within 15 days.答案submitYou need tothose questionnaire papers for your company.答案hand outYoud better have your hairbefore going t

38、o your friends wedding.答案cut .Your long-term success in event planning will be basedthe experience you had.答案on第三题 阅读选择题 试题及答案题库试题Angry customers tend to aim their dissatisfaction and complaints at staff members. If this happens to you , you should remember that they are actually expressing their di

39、ssatisfaction about the company and not about you as an individual. But if you wish to be successful in any business, then you have to learn how to handle angry customers. Listed below area few guidelines to help you develop your own personal strategy for dealing with angry customers：Never argue bac

40、k. You must stay calm and aim to satisfy the customer even in the most difficult situations. It is only by agreeing with their viewpoint and suggesting a possible solution that you will resolve the situation and send the customer away happy.Use your ears more than your mouth. Make sure you listen mo

41、re than you speak. By listening carefully, you will be able to understand why the customer is complaining, so that satisfactory steps can be taken.Show that you care： Use every opportunity to express your apology and understanding. You have to show that you will do everything within your power to tr

42、y and resolve the situation. This exhibition of your concern will win the customer over. There will be a significant change in their behaviour.Control your anger and be patient. Learn to relax and calm yourself. Having patience with your customers and with yourself will go along way in winning over

43、hostile customers.The above guidelines are very useful in every situation in life and you can successfully tackle hostile circumstances by following them. If you follow the above tips, you are on your way to succeeding in your career.At whom do angry customers tend to aim their dissatisfaction and c

44、omplaints?答案Staff members.When a customer shouts rudely at you, you should答案keep calm and listen carefully to the customerThe underlined sentence Use your ears more than your mouth” means答案You should listen more than you speakWhen dealing with an angry customer, which is NOT the right attitude?答案Be

45、am used.Which of the following statements is true according to the passage?答案You should relax yourself and try to understand the angry customers.试题Angry customers tend to aim their dissatisfaction and complaints at staff members. If this happens to you, you should remember that they are actually exp

46、ressing their dissatisfaction about the company and not about you as an individual. But if you wish to be successful in any business, then you have to learn how to handle angry customers. Listed below are a few guidelines to help you develop your own personal strategy for dealing with angry customer

47、s：Never argue back. You must stay calm and aim to satisfy the customer even in the most difficult situations. It is only by agreeing with their view point and suggesting a possible solution that you will resolve the situation and send the customer away happy.Use your ears more than your mouth. Make

48、sure you listen more than you speak. By listening carefully, you will be able to understand why the customer is complaining, so that satisfactory steps can be taken.Show that you care： Use every opportunity to express your apology and understanding. You have to show that you will do everything withi

49、n your power to try and resolve the situation. This exhibition of your concern will win the customer over. There will be a significant change in their behaviour.Control your anger and be patient. Learn to relax and calm yourself. Having patience with your customers and with yourself will go a long w

50、ay in winning over hostile customers.The above guidelines are very useful in every situation in life and you can successfully tackle hostile circumstances by following them. If you follow the above tips, you are on your way to succeeding in your career.At whom do angry customers tend to aim their di

51、ssatisfaction and complaints?答案staff membersWhen a customer shouts rudely at you, you should.答案keep calm and listen carefully to the customerThe underlined sentence Use your ears more than your mouth means.答案You should listen more than you speak.When dealing with an angry customer, which is NOT the

52、right attitude?答案Be amused.Which of the following statements is true according to the passage?答案You should relax yourself and try to understand the angry customers.试题If you take the following steps, you can make a satisfactory annual report. And your boss and other supporters will be impressed.DEFIN

53、ING YOUR ACCOMPLISHMENTS. What difference did you make? What has changed in your community or field because of your work over the past year? Take all of your activities over the last 12 months and divide them into three to five major accomplishments.LESS IS MORE： BE SELECTIVE. If you include everyth

54、ing, the annual report becomes cluttered with information. You should think about what you want to focus on, and then select statistics to represent that and highlight key achievements with photos, or case studies, etc.ADDING VISUALS AND CHARTS： Visuals and charts can reduce the need for texts and d

55、etails. And they will make the report more attractive. It s great if you produce a full-color publication with lots of nice photography. Of course, it will depend on your resources.A STRONG CALL TO ACTION： A strong call to action at the end of your report will impress the readers deeply. Make it cle

56、ar what you d like your readers to do once they ve read it.Do you have to gather all the information since you entered the company before writing the annual report?答案No.Is it reasonable to include everything of the company in order to make the annual report informative?答案No.What does the underlined

57、phrase Less is more mean?答案Using fewer words, making fewer parts, and so on, is simpler, and more efficient than the opposite.Which is NOT TURE for the functions of the visuals and charts? 答案They can make the report harder to be understood.How many steps should you take to make your report impressiv

58、e? 答案Four试题Mary began playing the violin when she was only six. Her father came across a really old instrument at his aunt s house, and he brought it back home with him. Mary loved it and immediately tried to play it. After a few months she began to have lessons. She got on very well with the violin

59、. When she was about eleven, she really needed a better violin. One day she took part in a concert, and a man went up to her parents and talked to them about her. He said that she had real talent and pointed out that she needed a better violin. When he found out that they couldn t afford one, he off

60、ered to buy one for her. Later, when she was about 16, she set up her own group. She named it after the man who gave her the violinshe called it the Erio Sound.Mary s father 答案got theMary began 答案11The man at 答案she hadMaryviolin from his aunt to need a betterviolin when she was aboutthe concert told