TIBCOBPM方案介绍1ppt课件

1、议程TIBCO公司引见BPM概念TIBCO业务流程管理案例分析任务流和业务流程管理的不同之处任务流(Workflow):- 仅用来传送和路由电子表单和文档, 突出集中于 人工参与的任务流处置 ，仅具有有限的直通式买卖(STP)的才干； 并不非常关怀于业务流程完好周期的管理：流程模拟，流程定义，流程执行和流程分析，没有内置的流程管理概念；- 有限的可扩展性和可靠性，通常是为部门级运用设计的，仅有限的平台支持； 缺乏运用整合的才干，或通常仅限于影像和文档附件的集成，目的用于这些文件的路由和传送； 通常每个运用专注于某些功能，这些功能不能在宿主运用之外运转，例如：Oracle运用，SAP和其他运用;

2、- 功能性集中于提供强大的电子表单功能； 通常运用于非关键运用领域和非利润产出领域。任务流和业务流程管理的不同之处业务流程管理(BPM):- 独立的软件平台用于业务流程的管理、模拟、运转(业务流程及业务规那么)和分析，通常用于支持关键业务和有利润产出的流程，支持人对人(P2P),人对运用(P2A)和运用对运用(A2A,直通式买卖)的需求； 设计具有非常高的扩展性，用于处置较低的直至非常高的事务量，以及支持大量的用户数；- 非常强劲的集成才干，用于衔接端到端的业务流程，贯穿运转于不同硬件软件平台环境的多个运用系统 功能性方面着重于提供： a.) 高可见性，例如：业务留痕、稽核和预测等 b.) 可

3、管理, 例如：流程管理，版本控制，流程迁移等 c.) 弹性, 例如：流程编排，跳转和分支等 d.) 模块化, 例如：子流程，编排组装等 e.) 集成性，例如：流程中包含EAI步骤，以及同TIBCO BW的衔接等任务流和业务流程管理的不同之处业务流程管理(BPM):- 功能性方面着重于提供： f.) 基于规那么/运用规那么, 例如: iProcess Decision g.) 继续改良(TQM), 例如:模拟& 测试, 分析, Business Factor, HAWK h.) 内置性, 例如: iProcess Objects任务流和业务流程管理的不同之处任务流(Workflow):-着重于运

4、用特性，经过预先定义的指令集定制运用的活动序列，既包括自动执行的流程以软件为根底和手工操作以人工为根底业务流程管理(BPM):-重在以独立于任何单个运用的方式，进展业务流程的模拟、定义、执行、分析和管理。业务流程管理BPM是任务流Workflow的超集；业务流程管理在协调跨多个运用系统的活动方面，经过细密的控制功能和强劲的集成才干，远胜于任务流Workflow为何进展业务流程管理传统IT运用系统的缺乏:以数据为中心视角，而非以流程为中心视角的IT处理方案将大多IT系统退化为仅具有数据记录保管和报表库的功能;由于短少端到端的流程衔接，跟踪流程执行进度通常经过形状标志来实现，提供接近为零或很少的流

5、程可见性;“拉而非“推的方式被动的菜单项选择择，而非自动的前摄型的义务驱动方式;降低本钱和改良效能的方案极其难以实施，或仅获得有限的效果。执行本钱通常非常高;难以改动现有系统以顺应业务流程规那么的改动，通常需求花很长的时间去做;跟踪业务流程周期的时间，本钱和效力级协议(SLA)目的通常需求另外的手工流程来实现，耗费大量的人工，实践上降低消费率/全时任务当量(Full-time equivalent, FTE)；无法保证规范操作程序能否被执行，导致“黑洞场景的出现；各个流程步骤所需求的业务数据，通常由于反复录入和错误而导致不一致；对于同一个业务区域，并存两个处置系统，一个系统是IT强迫需求的，另

6、一个是业务用户需求的，例如：Excel电子表格； 提供矫捷灵敏的效力和产品以顺应变化的市场需求。什么是业务流程管理BPM?“业务流程管理是一种管理实际，用以管理控制业务的处置环境，以到达改善灵敏性和运作效能的目的“业务流程管理是一种构造化的途径，运用方法、战略、度量规范、管理实际和软件工具来管理和继续优化一个组织的活动和流程David W. McCoyVP & Gartner Fellow为什么进展业务流程管理？BPM 可以：自动化手工过程和流程；提高处置细节的可见性，以如下方式表达：时间周期，执行进度，异常，需求完成的超期Out of Service义务,等等；提高对规范操作过程SOPs的服

7、从性；整合离散的流程、数据和系统；管理和分析 业务流程，以期继续改良；利用 现有系统最大化收益和投资报答；议程TIBCO公司引见BPM概念TIBCO业务流程管理案例分析TIBCO BPM业务的开展需求改善业务流程业务流程需求显示地定义和管理需求适宜的技术和专家TIBCO是业务流程管理方面的专业软件及处理方案提供商TIBCO 提供最好的产品和专家实现独立的业务流程层Each companys unique way of doing business is captured in its business processes. For this reason, business processes

8、 are rapidly becoming the most valuable corporate asset. BPM provides companies an ability to model, manage and optimize these processes for significant gain.- Vivek Ranadiv, Chairman and CEO of TIBCO 分析家以为TIBCO是BPM指点厂商2007年三季度SeatAllocation(Upgrade,Waitlist)CateringServicesAdminMaintenanceAwardBook

9、ingsInterconnectFlightsBaggageTransfer业务流程是人和运用的交互管理复杂性开发管理和维护这些流程是不容易的PeopleApplicationsCall CentreTicketingFlightOperationsBoardingReservationsCheck InCustomerFlightsReservationCateringAsiaMiles3rd partiesProcessThis is just one path through a business processIt is relatively simpleOrganisations h

10、ave 100s of types of processesAnd run 1000s of instances of each day建立独立的流程层人员工管理者协作同伴客户供应者公众系统CRMHRERPSCMLegacyWEBiProcess SuiteBPM + SOA = 最优方案Business Integration LayerServiceServiceServiceServiceProcessServiceAppsAppsAppsAppsAppsAppsAppsServiceServiceProcess可以在集成层面添加新的运用继续添加新的效力以支持新业务非-TIBCO 效力可

11、以经过RAS 环境被TIBCO访问流程可以在恣意时间交付，支持新业务需求业务流程可以管理跨业务单元的人、流程和运用ProcessProcessProcess运用可以直接被BPM 层所用或者经过业务整合层面更有效整合效力以符合工业规范的方式呈现People管理人和资产BPM 利用企业一切资产TIBCOs BPM 和集成方案可以独立运转，并可以根据客户需求配合运用BPM Reference ArchitectureTIBCOBusiness StudioTIBCO Staffware Process Suite执行定义集成监控& 分析呈现iProcess Engine(iPE)iProcess D

12、ecisions(Rule Engine)iProcessDecisions StudioiProcessModeler(SPD)iProcessPlug-ins(EAI Plug-ins)BPMConnectors(BW-Plus)BusinessFactor/HAWKiProcessAnalytics(SPM)iProcessMonitor(SWIP)iProcessConductor OrchestratoriProcessConductor Order ManagerOrchestrationiProcessClient(Win32/ASP/JSP)iProcessVBA Client

13、编排TIBCOBusiness StudioiProcess Engine(iPE)iProcess Decisions(Rule Engine)iProcessDecisions StudioiProcessModeler(SPD)iProcessPlug-ins(EAI Plug-ins)BPMConnectors(BW-Plus)BusinessFactoriProcessAnalytics(SPM)iProcessMonitor(SWIP)iProcessConductor OrchestratoriProcessConductor Order ManagerOrchestration

14、TIBCO Staffware Process Suite 可选组件iProcessClient(Win32/ASP/JSP)iProcessVBA Client执行定义集成监控& 分析呈现编排iProcess EngineClustered, Self-Correcting ArchitectureMessage Queues handle Interactions between ComponentsSentinels Monitor Server Executables & Restart Failed InstancesIntegrated with TIBCOs HAWK Monit

15、oring ConsoleSupport for Multiple Platforms & DatabasesWindows XP, 2003; Sun, AIX, HP-UX;Red Hat Linux;Oracle, SQLServer, DB2Independent Performance& Reliability Benchmarks7.9M steps per hour30,000 concurrent usersNon-Stop BPM EngineiProcess DecisionsOptimized for BPMHigher Performance designed for

16、BPMDecision Support v. Decision AutomationRETE-based engines designed for expert systems. Poor fit for BPM.Targets Business UserIDE requires no programmingSpreadsheet ParadigmRule AnalysisVerify Ambiguity, Completeness & ConsistencyStandards-basedJava & Web Services interfaceDynamic, Agile Processes

17、Rules ManagerBusiness StudioAddress higher-level, strategic business modelingAddress the mid-market between (a) enterprise modeling tools (Aris, CaseWise, etc.) and (b) VisioKey AspectsBPMN ModelingSimulationLifecycle ManagementDocumentationMultiple Import/Export OptionsArisBPELXPDLBuilt on Eclipse

18、PlatformBusiness Analyst ViewiProcess ModelerModel All Process Interactions Encompasses People, Systems & Business RulesNo coding involvedSupports Structured & Ad-Hoc ProcessingRe-usable FragmentsPredictionOn-the-Fly ModificationsVersioning & Development LifecycleBusiness AgilityAddressees, Deadline

19、s, Priorities, Process FlowsProcess Implementer ViewiProcess ModelerAvoids the necessity for the process designer to express all possible actions.AddressesGoal-Driven ProcessesAd-Hoc, Exception HandlingUnplanned ActionsCharacteristicsRun-time Task SelectionExternal TasksTask Suspension/ResumptionCon

20、trolled JumpsBusiness AgilityiProcess ConductorOrganize Business Processes around Goals“what is to be achieved NOT “what is to be done.Empower Business UsersEnable business users to buildon-demand processes as an intrinsic activity in their daily work.Deliver Better ROI through BPM Re-UseSupport for

21、 encapsulation of processesCoherent strategy for ru-useEnable Dynamic BPM at Run-TimeSupport goals changing through the life of a business processBusiness AgilityiProcess AnalyticsIn-depth Analysis of Operational TrendsHistorical, rather than Real-Time, DataIdentify Process Weaknesses Tightly couple

22、d to Process DefinitionOut-of-the-Box Metrics“How Fast, “How Often, “How Many, “How Much, & “WhoIncorporates Ad-Hoc, “What If AnalysisWizards-Driven UIData MiningPlanned & Alarm ValuesActivity & Commentary CreationManagement DashboardsContinuous Process ImprovementiProcess InsightBusiness DriverProv

23、ide Widespread Access to Real-Time Information Compress Elapsed Time between Occurrence, Identification & ResolutionCollects Information About Events And PerformanceKey CharacteristicsWhat/Where/When CorrelationProcess Step, Resource & Performance MonitoringExtensive Customization PossibleData Grid

24、& Graphical ViewsAlertsMaps, Scorecards, etc.Real-Time MonitoringBPM & SOA iPE / BW InteractionDesign-Time:TIBCO Designer InterfaceSpecific iProcess Activities: Connection, Case Start, Trigger Event, etc.Introspect Processes, Fields, etc.iProcess Modeler InterfaceIntrospect BW ProjectsGraphical Data

25、 MappingRun-Time:Native iPE-BW IntegrationBW Service AgentJMS TransportAlso: SOAP; XML; Java adaptersParticularly for non-TIBCO EAI platformsiProcess Engine / BusinessWorks IntegrationBPM & SOA iPE / BW Interaction Event Sensors Process InitiatorsControlling Process RulesIntegration TasksProcess Ser

26、vicesUser InteractioniProcess ClientsOut-of-the-Box, AJAX Client Rich Internet ClientFresh Look-and-FeelHigh Degree of User InteractionExpanded FunctionalityMultiple RolesMultiple Form Design OptionsBPM Features Suspend/Resume; Jumps; Event Triggers; Custom Audit Trail; Prediction; etc.Ease of UseSa

27、ved FavoritesImproved List SearchingUser PreferencesMultiple Windowing ConfigurationsBusiness Processes & ServicesCustomerProfileCreditScoreAmendAddressCloseAccountTransactionHistoryServices RepositoryBusiness AnalystUpdateSystemsVersion Control of Business ProcessesWhen you make changes on current

28、process, how to handle the outstanding case?Process #1 ver 1.0Process #1 ver 1.1Closed CasesActive CasesAt this moment, some Changes are defined. NewProcess Model ver 1.1 built New cases willfollow new BPOutstandingcases canfollow oldversion ornew versionContinuous ImprovementLaunch of BPM Project j

29、ust starting point to gather information for continuous improvement process, how easy it can apply changes and execute?ModelingExecutionAnalysisAfter modeling,BP ExecutionAfter execution,collect AuditTrail and CaseData for analysisAfter analysis,DEADLINE isrequired.addto BP modelProcess Improvementw

30、ill be continuedScalabilityHow to handle growth of cases and users?Work Queue#1Work Queue#2Work Queue#3Work Queue#4If more cases to behandled by engine,# of daemons can be horizontal scaling to cater forthe changes.If more work loador users on singlework queue, WorkQueue Daemon candedicate for itEve

31、n new WorkQueue is required,it can be assigned to managed byparticular WorkQueue Daemone-New Business and Underwriting Application业务流程运用(员工/客户/协作同伴)业务流程管理影像/电子内容管理用户界面数据库构造分析 &监控系统整合TIBCO 方案 主要特点流程快速配置和部署配置管理工具支持快速和容易地开发业务流程和系统整合运用1e-New Business and Underwriting Application图形化的流程定义工具，支持业务流程的快速开发和投产

32、运转Process NavigationProcess MapConditionsHumansIntegrationSteps NotificationsTIBCO 方案 主要特点用户操作友好的图形化的流程设计2业务流程管理影像/电子内容管理用户界面数据库构造分析 &监控系统整合业务流程运用(员工/客户/协作同伴)TIBCO 方案 主要特点流程模拟和预测结果e-New Business and Underwriting Application流程模拟用于在本钱，时间周期和员工要求等方面优化流程3业务流程管理影像/电子内容管理用户界面数据库构造分析 &监控系统整合业务流程运用(员工/客户/协作同伴)TIBCO 方案 主要特点动态改良流程以顺应业务需求e-New Business and Underwriting Application动态变卦长运转周期流程，支持新的或者变卦的业务需求的实现。4业务流程管理影像/电子内容管理用户界面数据库构造分析 &监控系统整合业务流程运用(员工/客户/协作同伴)e-New Business and