ENGLISH礼宾部常用英语

1、礼宾部常用词汇部门英语:总经理 General managerGM大堂副理 Assistant managerAM总监 Director经理 Manager 主管 Supervisor 领班 Captain/leader 前厅部 Front office department房务部 Room division 市场营销部 Sales&Marketing dept. 工程部客房部 House keepingEngineering dept. 餐饮部 Food&Beverage dept.dept.贝才务部 Finance dept.人力资源部 Human resource dep

2、t.保安部Security dept. 康乐部 Recreation dept. PA 部 Public area礼宾部英语：礼宾部 Concierge 门童 Doorman 行李生 Bellman 司机 Driver 导游 Tour guider行李 Luggage 行李箱 Suitcase 手提箱 Briefcase包 Bag行李牌 Luggage tag 行李寄存牌 Luggage 行李车 Luggage行李trolley 行李房 Store Room 行李架 Luggage rack寄存 Keep leave雨伞Umbrella贵重物品 Valuables易碎品 Fragileobje

3、cts Breakable tings 保险箱 safe deposit box 自助早餐 Buffet breakfast洗手间 Toilet / WC/lavatory 火车站 Railway station 超市 Super market 商场Shopping center 纪念品 Souvenirs 香烟 Cigarette 贵宾 车服务 Limousine dialing )Service 五星级酒店 Five-star hotel小费Tip接机服务Pick-up service叫早服务Morning call叫醒服务Wake up 内线 House call 夕卜线 Outside

4、 call电梯 Elevator / Lift 机场 Airport送机服务 Drop off service service 前台 Front desk 总机 operator 国际长途 IDD (international direct国内长途 DDD(direct distance dialing )商务中心 Business center票务服务 Ticket service扫描scan 复印copy 打 E|3 print 翻译 translate西餐厅 Western restaurant中餐厅 Chinese restaurant大堂吧Lobby bar 医务室 Clinic R

5、oom桑拿Sauna按摩 Massage 会议室 Meeting room 宴会厅 banquet room 停车场 Parking lot/area 走廊 Corridor 宾客服务 Guest serviceGSJttT台接待 Receptionist 楼层服 务 Housekeeping 维修人员Repairman 换钱 Change money 明信片 Postcard洗衣 Laundry service 小心轻放 Handle with Care请勿倒立 Keep TopSide Up 棋牌室chess 网球tennis 台球billiard 美发hair salon设施设备faci

6、lity 门锁 lock 门闩 bolt 总开关 main switch 衣柜 clost衣架 hanger行李架 luggage rack 健身中心、fitness center 健身器材 fitness equipment空调调节器 air-condition control 室内游泳池 In door swimming poor梳妆台 dressing table 抽屉 drawer 镜子 mirror 台灯 table lamp 灯罩 lamp shade 遥控器 controller 文具夹 stationery holder 窗帘 curtain 玻璃窗 glass 阳 台balc

7、ony 窗台window 落地灯 stand lamp 烟灰缸ashtray 热水壶 thermos bottle 开水 boiled water冰夹 Ice tongs冰桶 Ice bucket漱口杯 gargle cap 茶杯 tes cap玻璃杯 glasses cap 咖啡杯 coffeecap 茶壶 tea pot 勺子 scoop 电热壶 electric kettle舌U胡刀 razor梳子 comb 牙刷 tooth brush 香皂 soap牙刷 tooth brush 牙膏 tooth paste牙签 tooth stick 洗发水 shampoo 护发素 conditio

8、ner 沐浴液 bath gel 润 肤露 lotion浴帽 shower cap淋浴花洒 shower head 厕纸 toilet paper roll 马桶 closestool 小方巾 hand towel 地巾 bath mat 浴巾 bath towel 面巾 face towel 脚巾 foot mat 浴缸 bath tub浴袍bath robe防滑垫 non-slip pad 水龙头tap拖鞋slipper 健康秤healthy scale 床头柜 bed side 墙纸 wall paper 地毯 carpet沙发 sofa 保险箱 safe deposit box 冰箱

9、refrigerator 防毒面具 gas mask 手电筒 flash light鞋刷 shoe brush 擦鞋布 polishing cloth 鞋篮 shoe basket 洗漱盆 wash bason 地毯 carpet 路由器 router网线 net work cable 剪刀 scissors 充电器 charge 垃圾桶 ashcan 服务指南 hotel directory /hotel service information电源插座 electronic outlet 吹风机 hair dryer 开瓶器 bottle opener 电风扇 cooling fan 缝纫工

10、具 sewing kit 纽扣 button 投影仪 video projector 饮料 beverage 饼干 biscuit 苏打水 soda water 红酒 wine 矿泉水 mineral water 啤酒 beer 可口可乐 coca cola 雪碧 sprite 果粒橙 orange fruit 方便面 instant noodles 购物袋 shopping bag 洗衣服务laundry service 加床服务extra beds租借服务borrowing things失物招领 lost&found邮政服务 post service 保姆服务 a baby-sit

11、ter service 送餐服务 roomservice 租车月艮务 car rental service周一至周日Monday Tuesday Wednesday Thursday FridaySaturdaySunday一月至十二月JanuaryFebruaryMarch April MayJuneJuly August September October November December常用句子Good morningafternoonevening,sirmissmadam,Welcomto ourhotel,早上中午晚上好，先生 小姐女士，欢迎光临。你有多少件行李，先生?May I

12、 help you sir?我可以帮你吗，先生？How many pieces of your luggage sir?Are these your luggage?这些是您的行李吗？Is this everything, sir ? 这是全部东西吗，先生？Let me help you with your luggage. Leave it to me.让我来帮您拿口巴。先生，这边办理入住先生，行李生会送您可以把行李放在礼宾部。I 'll show you to the front desk,sir .This way please. 让我带您去总台，这 边请。CI here ple

13、ase,sir . I will take care of your luggage.手续。我会照看您的行李的总台说 -The bellman will show you to your room, sir您到房间的You may leave your luggage in the Concierge.Would you like to leave your luggage here?您要寄存行李吗？We can putyour things in the storeroom,sir.我们可以把您的东西放在行李房，先生May I have a look at you your room car

14、d?我能看下您的房卡么？May I have you room key card,sir.请您将房卡交给我。Thank you 谢谢It s on the 9 th floor ,I will show you to your room. 房间在 9 楼，我带您去您的 房间。This way, please这边请。This is western restaurant on the left from 6:30 am to 10:00 am.It is buffet.The bath center is on the right hand.The lift elevator is here,af

15、ter you please,sir.电梯至了，您先请。I ' ll send the luggage up by another lift.我乘另一部电梯把行李送上去。How was your trip ,sir .先生，旅途愉快么？Is this your first time to our hotel ?先生，您第一次到我们酒店么？We have Chinese restaurant on the 2cd floor, Provide Cantonese cuisine ,hot pot（charfing dish）,xinyang local food（xinyang cuis

16、ine）, shark's fin （ 鱼翅），bird's-nest （燕窝），abalone（鲍鱼）.The KTV is also on the2cd floor .The Recreation department is on the 3rd floor including fitnesscenter ,electronic shooting range,chess room,billiard room and table tennis room.敲门三声报名称 “ bell-service ” HSKPINGPut the lugage on the luggage

17、rack and reconfirm the pes of luggage,introduce the facilities if the guest first time stay.Is this all the luggage here,sir.先生，请确认所有行李都在吗？Excuse me,sir ,would you like me to open the curtain for you ? Excuse me,sir ,would you like me to open the TV for you?would you like me to introduce the room fa

18、cilities for you?Here is the hotel directory,here is the hair-dryer,and is the extension（ 插线板）,there is the remote control for the TV,the mini-bar is here.The hotwater flask,ice-cubes.The safe box is here ,laundry bags and laundry lists.If you need your shoes to be polished,please put them in thisba

19、cket,housekeeping will take care of them for you.If you need anyassistance,pleasecontact us at exten on 3333. you can call theoperator ,just dial 0",the HSKP number is2222,That is all,sir ,is there anythings else I can do for you?Enjoy your stay with us.good-bey .Don' t worry, your luggage

20、will be sent up at once.另U担心，您的行李彳艮快就会送上去的。 -Just moment please, sir . I'll bring them to you right away.等一会儿，先生。我马上送来。您能告诉我您的房间号吗?我可以看一下您的房卡吗？我把您的行李放在这里好吗?（存行李）May I know your room number?May I have a look at your room card?请您在这里签名Do you mind if I put your luggage here?Please sign your name her

21、e.Would you like me to call a taxi for you?I'm sorry to have kept you waiting.Would you tell me your phone number?After you, please . / You first, please.Is there anything else I can do for you你需要我为你叫一辆出租车吗?对不起让你久等了。您能告诉我您的电话号码吗？你先请。?您还有什么事要我做吗？Here we are, sir , room 1101 先生，1101 房到了。We can do

22、it for you.我们可以为您服务。一.对客提问方式1,自己要做什么事时，就使用 May I May I have your name, please?请问尊姓大名May I have your check-out time, please请问您什么时候结帐离开?May I see your passport, please?请让我看一下您的护照好吗？2 .麻烦客人时，可使用 Could youCould you fill out the form, please?Could you write that down, please?Could you hold the line, plea

23、se?3 .询问客人的喜好或是做什么时,请您填写这张表格好吗?请您写下来好吗？请不要挂电话好吗？Would you like tea or coffee?Would you like to take a taxi?Would you mind sitting here?When would you like to visit Da Liang?When would you like to have lunch?What time would you like to eat?Who would you like to contact?Which kind of room would you pr

24、efer?How long would you like to stay?可使用 Would you请问您要喝茶还是咖啡？请问您要搭计程车吗？请问您介意坐在这里吗？请问您想要何时参观大良?请问您想在哪里用餐？请问您想何时用餐？请问您想和谁联络？请问您喜欢哪一种房间？请问您要逗留多久？How many tickets would you like to buy?请问您要买几张票？4 .在提供建议协助、征求意见时，可使用 Shall I 或 Would you like meto do ?Shall I draw you a map?Shall I draw the curtains?请问需要我把

25、窗帘拉上吗？请问要我为您画一张地图吗?Shall I make the reservation for you?请问要我为您安排预约吗?二.招呼语Good morning.（ 用于中午以前）Good afternoon.（ 用于中午至下午六点以前）Good evening.（用于下午六点过后）Good morning, sir . Are you checking-out?早上好，先生，请问您要退房吗？Good afternoon, sir . Welcome to XXX Hotel.中午好，先生，欢迎光临 XXX酒店Good evening, sir . May I help you?晚上好，先生，请问我能为您服务吗？三.回答1 .一般性的回答I see, sir .我明白了，先生。Certainly, sir .好的，先生。2 .请对方再等一会儿Just a moment, please.请稍等。Thank you for waiting. 您久等了，先生。I am very sorry to have kept you waiting.彳艮抱歉让您久等