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1、9B Unit3 taskA complaint letter学习目标学习目标1.To read and understand a questionnaire2. To use information from a questionnaire to complete a complaint letter. 3.To write a complaint letter.Questionnaire: your ideal robot 1. Model number of your robot : HUG0123BB2. Power Your robots batteries should last
2、for: 2 days 1 week 2 months 3. Work hours Your robot should work for : 8 hours every day 12 hours every day 24 hours every day 4. Type of work The most important thing your robot should do is to : help you with your homework make your lunch clean your shoes 5. Size How big should your robot be ? ver
3、y small medium large 6. Checking how often should your robot need to be checked? never every 3 months every 6 months 7.Lifespan How long do you expect your robot to last ? 1 year 10 years 20 years 1. medium2. 2 months3. 24 hours every day4. helping me with my homework5. every 6 months6. 20 years自学指导
4、自学指导 11.Read the complaint letter carefully by yourselves on Page 36 2.Underline something important or difficult.3.Discuss with your partner.点拨引导点拨引导“对对感到满意感到满意”她对那个机器人感到很满意。她对那个机器人感到很满意。She _ the robot.1. I am not at all satisfied with it.be satisfied happypleased with我对它一点儿也不满意。我对它一点儿也不满意。2. I ex
5、pect a robot to last for at least 20 years.我期盼着机器人能用至少我期盼着机器人能用至少20年。年。期盼某人做某事期盼某人做某事 expect sb to do sth他期盼着我帮他做家庭作业。他期盼着我帮他做家庭作业。He _ him do the homework.was satisfied withexpects me to help1.为了为了 2.对对.满意满意3.更加注意到更加注意到4.一直发出指令一直发出指令5.怎么了怎么了 6.一点也不一点也不7. 退款退款8.持续持续 9.需要被需要被10. 结果结果inordertobesatisf
6、iedwithpaymoreattentiontogiveinstructionsallthetimeWhatswrongwith?notatallgetmoneybacklastforneeddoing=needtobedone当堂达标当堂达标asaresult1.为了为了 2.对对.满意满意3.更加注意到更加注意到4.一直发出指令一直发出指令5.怎么了怎么了 6.一点也不一点也不7. 退款退款8.持续持续 9.需要被需要被10. 结果结果inordertobesatisfiedwithpaymoreattentiontogiveinstructionsallthetimeWhatswron
7、gwith?notatallgetmoneybacklastforneeddoing=needtobedone达标训练达标训练 asaresultFill in the blanks with the expressions above1.The rain _ half an hour yesterday.2.Please _ your handwriting, I cant see it clearly.4.My watch doesnt work . It _ (repair).5.If you cant mend the computer well, Ill _.6.My parents
8、 _ my study.7.I get up early _ be the first to get to school.8.Please tell me _ my washing machine? I need to_.lasted for pay more attention towhats wrong withgive instructions all the timeget money backneeds repairingare satisfied within order to in order to give instructions all the time be satisf
9、ied with pay more attention to Whats wrong with? not at all get money back last for need doing=need to be doneAccording to this complaint letter on Page 36 ,3-4 students a group to discuss how to write the complaint letter.自学指导自学指导 2写作导航n How to write a complaint letter Tell them that you are not sa
10、tisfied directly Tell them your requirement.Tell them what it should be like.size , power, work hours , type of work,checking , lifespan1.Introduction 2.Main body3.Conclusion1.Power2.work hours3.type of work4.size 5.checking 6.lifespanmy ideal robotthe robot I bought尝试写作尝试写作 1Compare your ideal robo
11、t with the robot you bought , according to the differences between them, write the compaint letter.(choose two points of them to write 3-4 sentences.)尝试写作尝试写作 2 要点:要点:1.一个月前,我从你的网上商店买了一只手机。一个月前,我从你的网上商店买了一只手机。 但是,我对它一点也不满意。但是,我对它一点也不满意。2. 首先,我不满意它的颜色,我选的白色,首先,我不满意它的颜色,我选的白色, 但你发给我一只灰色的。但你发给我一只灰色的。 还
12、有,还有,3. 所以,我要求退货或更换新手机。所以,我要求退货或更换新手机。 请你根据以下要点写一封投诉信,其中第二点省略请你根据以下要点写一封投诉信,其中第二点省略处要运用想象能力,写处要运用想象能力,写34句话,字数句话,字数80字左右。字左右。Sample writingDear Sir/Madam: I bought a mobile phone from your online shop a month ago. But I am not at all satisfied with it. First, I am unhappy with its colour. I chose a
13、white mobile phone, but you sent me a grey one. I also found it couldnt take photos and receive messages. Now, the mobile phone has stopped working completely. I expect a mobile phone to last for at least 2 years, not a month. Therefore, I would like to exchange a new mobile phone or get my money ba
14、ck. yours faithfully Wangyan总结延伸总结延伸 How to write a complaint letter How to write a recommendation letter How to write an invitation letter1IntroductionMain BodyConclusion feelingthe reasons the requirementa complaint letterA recommendation letter IntroductionMain BodyConclusion /Endingpurpose reasonswishAn invitation letter 1I
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