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1、 預測預測產品與產品與服務設計服務設計產能規劃產能規劃設施與設備設施與設備佈置佈置任务設計任务設計 製程製程 選擇選擇技術變動技術變動HighLowVolumeCustomizationHighLowProject processSelecting location for new plant in EuropeInstalling ERP for a manufacturing firms business processesJob processMachining precision metal tubesInternal consulting team at manufacturing

2、firmBatch processForging process to make fittings for pressure vessels accessProducing a batch of textbooks at R. R. Donnelleys plantLine processAuto assemblyKing Soopers bread lineContinuous processOil refining processBordens pasta making processHighLowVolumeCustomizationHighLowProject processReal

3、estate process for leasing and constructing facilities for large insurance companyStudent teams field projectJob processCustomer service process at financial services firmGeneral medical practiceBatch processOrder fulfillment process of importer/distributorPlacing purchase orders at public relations

4、 agencyLine processCafeteria lineTeller line at bankContinuous processPower generation plantProviding telephone line accessHighLowVolumeLess vertical integrationMore resource flexibilityMore customer involvementLess capital intensity/automationMore vertical integrationLess resource flexibilityLess c

5、ustomer involvementMore capital intensity/automationLow volume, make-to-order processHigh volume, make-to-stock processProject processSelecting location for new plant in EuropeInstalling ERP for a manufacturing firms business processesJob processMachining precision metal tubesInternal consulting tea

6、m at manufacturing firmBatch processForging process to make fittings for pressure vessels accessProducing a batch of textbooks at R. R. Donnelleys plantLine processAuto assemblyKing Soopers bread lineContinuous processOil refining processBordens pasta making processProcess design choicesProcess desi

7、gn choicesLess vertical integrationMore resource flexibilityMore customer involvementLess capital intensity/automationMore vertical integrationLess resource flexibilityLess customer involvementMore capital intensity/automationLow volume, customized-service processHigh volume, standardized-service pr

8、ocessHighLowVolumeProject processReal estate process for leasing and constructing facilities for large insurance companyStudent teams field projectJob processCustomer service process at financial services firmGeneral medical practiceBatch processOrder fulfillment process of importer/distributorPlaci

9、ng purchase orders at public relations agencyLine processCafeteria lineTeller line at bankContinuous processPower generation plantProviding telephone line accessTotal cost lineTotal revenue lineBreak-even pointUnits$3,000 $2,000 $1,000 Wrapperscratch.StepOperationTransportInspectDelayStorageDistance

10、(feet)Time(min)Descriptionofprocess1234567891011Unload apples from truckMove to inspection stationWeigh, inspect, sortMove to storageWait until neededMove to peelerApples peeled and coredSoak in water until neededPlace in conveyorMove to mixing areaWeigh, inspect, sortTotalPage 1 0f 3480305201536030

11、20190 ft20 ft20 ft50 ft100 ftDate: 9-30-02Analyst: TLRLocation: Graves MountainProcess: Apple SauceReserve StorageQuality AssuranceBack to VendorUPSParcel PostNext-Day UPSMono-grammingEmbroid-eringHemmingGift BoxingReceivingActive BinsPickingPackingShippingPlace orderDrinkEat salad or soupEat dinner

12、Receives checkGives payment to waiterCollect change, leave tipFill in tip amountGive order to waiterPrepare dinner orderPrepare soup or salad orderGive order to waiterIs order complete?Give soup or salad order to chefGive dinner order to chefGet drinks for customerDeliver salad or soup order to cust

13、omerDeliver dinner to customerDeliver check to customerReceive payment for mealCash or Credit?Bring change to customerRun credit card through Return credit slip to customerCollect tip90%Decision Support SystemManagement Information SystemWhat-if? analysisPersonnelAccountingProductionMarketingDistributionOther areasManagementInformation: reports, model resultsDataDecisionsComputer system:data processingQuantitative techniquesPartsFinishedgoodsComputercontrolroomCNC MachineCNC MachineeMProductsManufactureProcessesInformationTechnologyCADGTCAECPCPDMProduct life cycleProduct DefinitionCNC

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