管理学第十版练习及答案

1、精选优质文档-倾情为你奉上专心-专注-专业Chapter 7 Foundations of Planning1. Planning is concerned with how objectives are to be accomplished, not what is to be accomplished.F2. If a manager refuses to write anything down or share his plans with others in the organization, he is not truly planning.F3. Planning provides

2、 direction to managers and nonmanagers alike.T4. Even without planning, departments and individuals always work together, allowing organizations to move efficiently toward its goals.F5. Research indicates that non-planning organizations always outperform planning organizations. FHOW DO MANAGERS PLAN

3、? 6. Goals are the foundation of organizational planning.T 7. Most businesses have only one objective: to make a profit.F8. Most companies goals can be classified as either strategic or financial.T, p1469. Strategic goals are related to the financial performance of the organization.F10. An organizat

4、ions real goals are often quite irrelevant to what actually goes on.F11. Long term used to mean anything over three years, but now it means anything over one year.F12. Short-term plans are those covering one year or less.T13. Directional plans have clearly defined objectives.FESTABLISHING GOALS AND

5、DEVELOPING PLANS14. An MBO program consists of four elements: loose goals, participative decision making, an explicit time period, and performance feedback.F, p15015. In times of dynamic environmental change, well-defined and precisely developed action plans enhance organizational performance.F16. A

6、 well-designed goal should be measurable and quantifiable.T17. Goals that are too easy to accomplish are not motivating and neither are goals that are not attainable even with exceptional effort.精选优质文档-倾情为你奉上专心-专注-专业T18. The more the current plans affect future commitments, the longer the time frame

7、 for which managers should plan.TCONTEMPORARY ISSUES IN PLANNING19. A major argument against formal plans is that they cant replace intuition and creativity.T20. Managers must be able to follow through with plans even if conditions change.F, p15321. Effective planning in dynamic environments means f

8、lattening the organizational hierarchy.T1. Planning involves defining the organizations goals, establishing an overall strategy for achieving those goals, and developing a comprehensive set of plans _C_.a.as to which shift will perform what work functionsb. to determine which manager will be in char

9、ge of which departmentc.for organizational work activitiesd. to establish the quality and quantity of work to be accomplished2. In informal planning, _C_ sharing of goals with others in the organization.a.everything may be written down, but there is little or no b. everything is written down, and th

10、ere is c.nothing is written down, and there is little or no d. nothing is written down; therefore management does a lot ofWHY DO MANAGERS PLAN?3. The effect of planning on managers is that it forces them to _B_.a.react to changeb. consider the impact of change c.respond indiscriminatelyd. develop bu

11、reaucratic response models4. Planning gives direction, reduces the impact of change, minimizes waste and redundancy, and _D_p164_.a.establishes the workloads for each of the departmentsb. sets the basis used for promotion of individuals within the organizationc.eliminates departments that are not ne

12、eded within the pland. sets the standards used in controlling5. The quality of the planning process and the appropriate implementation of the plans probably _B_.精选优质文档-倾情为你奉上专心-专注-专业a.dont contribute to high performance nearly as much as the extent of planningb. contribute more to high performance t

13、han does the extent of planningc.contribute less to high performance than does the extent of planningd. should be studied more to factually determine which contributes the most6. Governmental regulations, powerful labor unions, and other critical environmental forces constrain managers options and _

14、A_ the impact of planning on an organizations performance.a.reduce b. increase c.neutralize d. dont affect HOW DO MANAGERS PLAN?7. Planning involves two important elements: _B_.a.goals and decisionsb. goals and plansc.plans and decisionsd. goals and actions8. Official statements of what an organizat

15、ion says and what it wants its various stakeholders to believe are referred to as _B_.a.real goalsb. stated mitted goalsd. comprehensive goals9. What should a person do to understand what the real objectives of the organization are? A a.observe organizational members actions b. attend a stockholders

16、 annual meetingc.read their annual reportd. watch television news reports10. When we categorize plans as being directional versus specific, we are categorizing them by _B_.a.breadthb. specificity c.frequency of used. depth11. Strategic plans tend to cover a longer period of time than operational goa

17、ls and also _C_.a.cover a more narrow view of the organizationb. cover the financial projections of the planning periodc.cover a broader view of the organizationd. include an estimate of the profits that the stockholder can anticipate as dividends精选优质文档-倾情为你奉上专心-专注-专业12. Specific plans are clearly d

18、efined and _B_.a.allow managers to their interpret “flexibility” on their ownb. leave no room for interpretationc.give the managers authority to interpret the plans for their area of responsibilityd. keep the stakeholders informed of the organizations objectives13. Directional plans _B_.a.have clear

19、ly defined objectivesb. identify general guidelines c.meet the needs of a unique situationd. last for 35 years14. _D_ is a one-time plan specifically designed to meet the needs of a unique situation.a.A multipurpose planb. A strategic planc.An operational pland. A single-use planESTABLISHING GOALS A

20、ND DEVELOPING PLANS15. With traditional goal setting, the goals are set at the top level of management and _B_.a.then they become the responsibility of first-line management to achieve the goalsb. then they are broken down into sub-goals for each level of the organizationc.all the efforts to achieve

21、 the goals are directed by top management to ensure that they are achievedd. then they are delegated to the next lower level to be achieved16. With traditional goal setting, the assumption is that _A_.a.top managers know what is best because they see the “big picture”b. top managers are unfamiliar w

22、ith setting goals, so lower-level managers are assigned to do the taskc.lower-level managers understand more of what needs to be accomplishedd. lower-level managers are incapable of setting goals17. What happens to traditional goals as they make their way down from top management to lower levels?Aa.

23、They lose clarity and unity. b. They unite the workforce.c.Lower-level managers must continually revise and correct them.d. They purposely remain vague and nonspecific.18. What is the first step in a typical MBO program?C精选优质文档-倾情为你奉上专心-专注-专业a.Major objectives are allocated among divisional and depa

24、rtmental units.b. Unit managers collaboratively set specific objectives for their units with their managers.c.The organizations overall objectives and strategies are formulated.d. Action plans are specified and agreed upon by managers and employees.19. In the MBO system, _D_.a.objectives are determi

25、ned by managementb. goals are only reviewed at the time of completionc.goals are used as controlsd. progress toward objectives is periodically reviewed 20. A well-designed goal should be _B_.a.short and very specific about expected outcomesb. written in terms of outcomes rather than actionsc.identif

26、iable to even the first-line supervisorsd. specific and within a manageable time frame21. _C_ planning dominates managers planning efforts at lower levels of the organization.a.Strategicb. Tacticalc.Operationald. Functional22. The commitment concept means that plans should extend far enough to meet

27、those commitments _D_.a.as quickly as possibleb. while the resources are availablec.with the stakeholders and make it appear that the organization is really committedd. made when the plans were developed23. Planning for too long or too short a time period _B_.a.is effective planningb. is inefficient

28、 and ineffectivec.is the concept of commitmentd. depends on the organization24. In the traditional approach to planning, planning was done entirely by top-level managers who were often assisted by _D_.a.business level managersb. functional level managersc.a mixture of managers from the line, functio

29、nal, and business leveld. a group of planning specialists25. When organizational members are more actively involved in planning, they see that the plans _C_.精选优质文档-倾情为你奉上专心-专注-专业a.are not as important as management makes them out to beb. are how the company is going to be judged by the stockholdersc

30、.are more than just something written down on paperd. stated to stakeholders are the real plans that the organization desires to achieveCONTEMPORARY ISSUES IN PLANNING26. In an uncertain environment, managers want to develop _B_p154_ plans.a.general and flexibleb. specific but flexiblec.formald. con

31、tingency27. It is _D_p155_ formal planning efforts when the environment is highly uncertain.a.not as important to continueb. important to switch to directional planning and ceasec.necessary to ceased. important to continueSCENARIO QUESTIONSFor each of the following, choose the answer that most compl

32、etely answers the question.WHAT IS PLANNING?Its Academic (Scenario)You are the academic dean for a small liberal arts college. The university president has asked you to develop a plan for the college. He wants the plan to cover the next 5 years. He wants it to be as specific as possible, but it shou

33、ld leave some room for flexibility. 28. Because your plan will have specific objectives covering a period of 5 years along with specific action plans for achieving of these objectives, your plan could best be described as _.a.contractualb. formalc.definedd. standard(b)WHY DO MANAGERS PLAN?Its Academ

34、ic (Scenario)You are the academic dean for a small liberal arts college. The university president has asked you to develop a plan for the college. He wants the plan to cover the next 5 years. He wants it to be as specific as possible, but it should leave some room for flexibility.精选优质文档-倾情为你奉上专心-专注-

35、专业29. The president has expressed concern regarding the impact of planning on the ability of the organizational to respond to emerging changes in the higher education environment, such as distance learning and corporate universities. You should tell the president that planning _.a.forces managers to

36、 look at the presentb. forces managers to anticipate change c.eliminates the consideration of the impact of changed. increases uncertainty(b)HOW DO MANAGERS PLAN? E-Biz Dreams (Scenario)Robert Downs has just completed a Master of Science degree in computer science at Major State University. He now w

37、ants to begin a new Internet business selling his services as a Web site maker for companies in his home city, St. Louis. He estimates that, if his business idea is a success, within 1 year he will be employing at a minimum 10 programmers and 2 analysts.30. To make his business successful, Robert wi

38、ll first have to develop what type of plan?a.operational b. specific c.directional d. strategic (d)A-Z Planning (Scenario)Organizations ABC and XYZ are both in the same industry and vie for the same set of customers in the marketplace. At ABC, the plans are made at the top level of management each y

39、ear and then are formulated for and announced to each of the mid-level and first-level managers. At XYZ, the plans are made at the top, and then those managers meet with their subordinates at the next level and mutually agreed-to goals are established with them. The mid-level managers then meet with

40、 their first-level managers and mutually agreed-to goals are established with them. Finally, the first-level managers meet with each of their employees and mutually agreed-to goals are established with them. 31. The planning approach used at the ABC organization is _.a.management by objectivesb. dir

41、ectional planningc.specific planningd. traditional planning(d)32. Assuming XYZs hierarchy of goals is clearly defined, the result is _.精选优质文档-倾情为你奉上专心-专注-专业a.unity of commandb. a means-end chainc.management by objectivesd. formal planning department(b, P150)33. XYZ also follows a management by objec

42、tives (MBO) approach to goal setting. The managers and employees specify and agree upon _, which define how objectives are to be achieved.a.action plansb. periodic reviewsc.performance-based rewardsd. objectives and strategies(a)34. Which organization is more likely to have higher employee performance and organizational pro