酒店日常英语口语

1、酒店日常英语口语1 Welcome to our hotel! 欢迎光临(我们酒店).2 Welcome, sir/madam! 欢迎光临.3 Good morning/afternoon/evening. 早上/下午/晚上好!4 Front Office/Restaurant/Recreational Meeting Room/Guestroom/Operator, May I help you?您好,总台/餐厅/康乐中心/总机(我能为您做些什么?) 5 Tarime Petroleum Hotel, May I help you? 您好,塔里木石油酒店(我能为您做些什么?) 6 May I

2、 have your name/room number, please? 您可以告诉我您的姓名/房号吗? 7 One moment, please. 请您稍候。8 Thanks! 谢谢您!9 My pleasure! 不用客气!10 Thank you for waiting. 您久等了.11 Sorry to keep you waiting. 不起让您久等了.12 Do you speak Chinese/English? 请问您讲中文/英文吗?13 Do you have a reservation? 请问您有预订吗?14 Show me your passport or identif

3、ication, please. 请出示一下您的护照或证件。15 How would you like to pay? In cash or by credit card? 您用什么方式付款，是用现金还是信用卡？16 please show me your credit card. 请出示您的信用卡.17 Please sign here. 请在这儿签字。18 Here is your charge please. 这是找您的零钱。19 This way, please. 这边请。20 Follow me, please. 请跟我来。21 After you, please. 您先请。22 H

4、ope you enjoy your stay! 希望您在这里过得愉快!23 Hope you have a good trip! 祝您旅途愉快!24 Good luck! 祝您好运！25 Have a nice day1 祝您一天愉快！26 Here you are. 给您。27 Sorry . 对不起。28 Not at all. 没关系。29 Of course. 当然可以。30 Pardon? 请您再重复一遍,好吗? 31 No problem. 没问题。32 Excuse me. 对不起，打扰一下。第 1 页 共 11 页33 Hold on, please. 请别挂电话。34 Go

5、odbye/Bye-bye! 再见!35 The lift/toilet is over there. 电梯/洗手间在那边。36 Banquet Hall is on the second floor. 宴会厅在二楼。37 The Conference Center is just a cross the street. 会议中心在马路对面。 38 Do you have a reservation? 请问您有预定吗？39 How many people, please? 请问您们是几位?40 What kind of room do you want? 请问您需要哪种房间? 41 A sin

6、gle/twin room/suite is￥1200 per day. 单间/标准间/套间每天是1200元。 42 Breakfast is included in the price. 早餐已包含在房费中。43 The local call is free，please press 9 before. 市话是免费的，请先拨9。 44 Check out time is before 2:00pm. 退房时间是下午2点以前。 45 Do you need a morning call? 请问您需要叫早服务吗？ 46 Check out, please? 请问是结账吗？47 please sh

7、ow me your room card and your receipt. 请出示您的房卡和收据。 48 Housekeeping, may come in? (客房)服务员,我可以进来吗? 49 May I clean your room now? 我可以现在打扫房间吗? 50 This is a hair-dryer you need. 这是您需要的吹风机.51 If you need any help, please redial (1111) four ones. 如果您需要帮助,请拔1111。 52 Good nights! 晚安!53 Heres your table. 这是您的

8、座位。54 What would you like to drink? 请问您喝点什么饮料？55 Small or large? 您需要大份还是小份？56 Anything else? 您还需要别的吗？57 Let me repeat your order, please. 我给您重复一下菜单吧。 58 Hope you enjoy your meal. 祝您用餐愉快！59 The total is￥38. 总消费是38元。60 Please write the invoice payer. 请写一下您的发票付款单位。 61 Please keep your charge and invoic

9、e. 请收好您的零钱和发票。62 Do you need a taxi? 请问您需要出租车吗？63 May I take your luggage, please? 我帮您拿行李好吗?64 Where are you to going, please? 请问您要去哪里？65 Welcome to our hotel next time. 欢迎您再次光临我们的酒店。第 2 页 共 11 页西餐厅常用语1. Do you like to go out eating? 想不想出去吃呢?有次我问老美出去吃东西怎么说, 他回答说一般出去吃饭, 他们只说 go to eat , go out eating

10、 或是 eat out 而不会说 go to dinner, go for lunch, 也就是不需特地说中餐或是晚餐. 所以后来老美问我刚去哪了, 我应该要说 I just went out eating, 而不会说 I just went to dinner. 小细节多注意, 你的英文会更棒.如果要强调是去吃午餐或晚餐的话, 一般就直接说 lunch 或是 dinner. 例如人家问你, "Where did you go?" 你就可以答说 "lunch."2. There is a Deli over there, do you like it?

11、那里有一家 Deli (餐厅), 你喜不喜欢呢?美国的餐厅可分很多种, Restaurant 是一般的通称, 另外常用到的有 Deli : 供应三明治, 沙拉这种现成的, 不需再经过烹调的餐厅, 例如 SUBWAY 就可以算是 Deli. 另外还有 Grill 也随处可见, 翻译成烤肉餐厅, 多半是提供牛排, 汉堡热食类的食物.Deli 这个字是 delicatessen 的简写, 可是现今在美国一般只会听到 deli 而很少听到 delicatessen 了!3. What do you like to drink? 想要喝什么?美国餐厅的习惯, 吃饭时都会点一大杯饮料, 所以侍者一定会先问

12、你 What do you like to drink. 也有人会这么说, Can I get you something to drink?. 一般餐厅都会提供的有 Coke, Diet Coke, Sprite, Iced Tea, 以及 Lemonade 等. 如果什么都不要, 就说 Just water.值得注意的是, 在一般的速食店提到 drink 都是指 soft drink 而言. 但是一般人说到 have a drink 时, 他们多半指的是 alcoholic, 也就是含酒精的饮料. 所以如果有人问你, "Come on, have a drink with us.

13、" 他绝不是要你跟他们一起喝可乐的意思, 而是要你跟他们一起喝酒啦!4. Are you ready to order or just a minute? 你们准备好了吗? 还是要再等一会?通常饮料上桌之后, 大伙都还要花点时间研究一下菜单, 如果侍者看你们大概都差不多了, 他就会过来问你们, Are you ready to order or just a minute? 如果是已经准备好要点餐了, 就直接跟她说你想吃什么, 如果大家还要再研究研究, 则可以跟侍者说 Just a minute. 或是 Wait a few more minutes. 请他等一下, 他会说 OK.

14、I'll be back. (好, 那我等下再来.)5. Do you want to separate check? 你们要不要分开付帐?比如说二对夫妻出去吃饭, 大家想各自付自己的, 则你们可以主动跟侍者说 We want to separate check. 有时他们也会主动问你, Do you want to separate check? 或是 Do you want separate checks? 这样的话帐单就会有二张. 但有些餐厅 separate check 会多收服务费, 最好先问清楚. 如果是要一起付, 则简单地说, together 或是 one check

15、就可以了.6. How do you like your steak cooked? 你的牛排要几分熟?通常点牛排, 或是在高级一点的餐厅点牛肉汉堡, 服务生都会这样问你, How do you like it cooked? 回答的方式, 全熟是 well done, 七分熟: medium well, 五分熟: medium, 四分熟: medium rare, 三分熟: rare. 老美有时在开玩笑时也用 bloody 来代替 rare 这个字, 听来是不是更传神? 所以如果各位嗜食生牛肉的话, 下次不妨试试 bloody as hell 的点法. 但请注意一下 bloody 这个字在英

16、国英语中有点类似 fxxx 的意思, 所以除非有把握不然不要拿出来乱用.第 3 页 共 11 页记得有一次我去一家蛮高级的法国餐厅用餐, 结果我跟他要 well-done 的牛排, 结果煮出来的东西跟橡皮一样难吃. 后来老美跟我解释, 你摸摸自己头上的各部位就知道你的牛排等一下煮出来是什么样子, well-done 就是头顶, 硬梆梆的, medium well 就是额头, 稍微有点弹性. medium 是鼻头, 软软的. rare 是下巴最柔软的部份. 我觉得这个分法蛮实用的, 跟各位分享一下7. How do you like you egg cooked? 你的蛋要几分熟?蛋的说法跟肉类

17、又不一样,不要像我刚来时听人家这么问就自作聪明回答 Well done. 把人家给笑掉大牙. 蛋的回答方法是 1. Scramble 炒蛋 2. Sunny side up 只煎一面的荷包蛋, (这句话很有意思, 因为荷包蛋像太阳, 所以老美用 sunny side 来形容) 3, Sunny side down 二面都煎或是 ease over.白煮蛋的话也分二种, 一种叫 soft boil 一种叫 hard boil. 所谓的 soft boil 是指让蛋黄的部份还有点液体状, 而 hard boil 则是指整个的蛋黄都煮成固体状的.有些店例如 Waffle House 连 hash b

18、rown 也会问 How do you like it cooked? 这个也有很多选择, 不过一般我只会回答二种, patty (饼状) 跟 scattered (分散状)8. Did you burn it? 你把它烤焦了吗?记得刚来美国时烤焦了不知怎么说, 我就说 Why do you have black part on your steak, 结果人家当然也是有听没有懂, 其实烤焦了很简单, 就是 burn. 美国许多建筑物都有浓烟侦测警报, 所以每次要是有人忘了什么东西在炉子里警报大作, 真是乱吓人的. 这时如果你看到你的室友一脸无辜地站在你面前, 你就可以问他, Did you

19、burn something?9. Can I have some more bread? 能再多给我点面包吗?美国餐厅中的面包吃完了可以一直拿不用钱, 所以吃不饱时就尽量吃面包吧! 另外提醒一点, 国内说的土司面包在美国就叫 bread, 所谓的土司面包 (toast) 指的是在面包上涂上一层蒜泥或是奶油下去烤的面包才叫 toast, 就像是去 "我家牛排" 他们给的那种面包才叫 toast.当初一直以为我们说的土司面包就叫 toast, 造成不少误会. 故事就是有一次我去美国接待家庭住, 早餐时妈妈问我要吃什么, 因为我不想太麻烦人家, 我又刚好看到桌上有土司面包, 所

20、以我就说 toast, 结果害人家还大费周章跑去帮我烤面包. 其实我应该说 bread. 就不会造成别人的误会了.10. Can you give me a doggie bag? 能不能给我一个狗食袋?东西点太多吃不完怎么办? 这么说就对了. 说 doggie bag 是因为不希望别人觉的你太小气, 吃不完还要带回家吃, 所以说是给狗吃的. 或是用 doggie box 代替 doggie bag 也可以, 因为大部份的餐厅给的都是盒子而不是袋子.最后提醒一点, 请不要在高级的餐厅说 doggie bag , 那是不太礼貌的, 你可以只说 Can you give me a box? 就好了

21、.另外一种常用的讲法叫 "Wrap it up." 这就相当于中文里的, 帮我打包起来的意思. 在美国的中餐馆打包也很有意思, 有时候你说要打包他们还会问你要不要饭? 当然要啦! 这样子下一餐的饭跟菜就通通有著落了.11. Check, please. 结帐.吃完饭别忘了给钱喔! check 就是结帐的意思, 另外也可以说 buy the bill, 就跟中文里说的买单是一样的. 当然吃完了饭请别忘了给小费喔!第 4 页 共 11 页第 5 页 共 11 页第 6 页 共 11 页第 7 页 共 11 页酒店餐厅英语常用语21,我们有葡萄酒,白酒,啤酒和各式软饮料. We

22、have got port, white wine beer and different kinds of soft beverages.22,请问您想喝点什么. 1 What would you like to drink, please.23,请问需要加冰块吗? Do you need any ice-blocks, please?24,请问需要冷饮还是热饮. Would you like to have a cold-drinks or hot drinks?25,请用茶. Have a cup of tea, please! 26,请用香巾. Have a piece of napki

23、n, please!27,我们的菜式有广东风味,北京风味,四川风味,您喜欢哪一种? We provide Cantonese BeiJing Sichuan food which style do you like.28,祝您午餐(晚餐)愉快! Please enjoy your lunch (dinner)!29,打拢了,请问现在可以上菜吗? I'm sorry to disturb you. Shall I bring in your food30,对不起,我能把这个盘子撤走吗? I'm sorry, Can I take this plate away?31,对不起,我把

24、它换成小盘子好吗? I'm sorry, May I have it changed the small plate?32,您想试一下本地的特色吗? Would you like to try local speciality?33,请问您喝什么茶? What kinds of tea would you like to drink?34,您先来杯啤酒好吗? Would you like to start with a glass of beer?35,如果您感时间的话,我给您安排一些快餐好吗? If you're hurry I'll arrange some fas

25、t foods for you-Can I arrange a snack for you if time is pressing for you.36,对不起,这个品种刚刚售完. I'm sorry, the variety is just out of stood(there aren't any left)37,对不起,您是否介意与那位先生同坐一桌? I'm sorry, would you mind sitting the table with that gentleman.38,对不起,现在已经客满了. I'm sorry the restaurant

26、 is full now.39,对不起,现在已经没有厅房了. I'm sorry the banqueting hall is full now. 240,如果您不介意,坐在那边角落里好吗? Would you mind sitting over there in the corner.第 8 页 共 11 页41,如果您愿意,可以先到大堂休息一下,一有空位我马上通告您. You may have a rest in the lounge if you like.42,我们的早餐券包括一碗稀饭,二笼包子,一碟小菜. Our breakfast coupon includes a bow

27、l of rice gruel two portions of steamed stuffed buns and a plate of dish.43,很抱歉,我们立即采取措施,使您满意. I'm sorry we'll take measures at once Be satisfied you. 44,先生您喜欢用筷子还是刀叉. Would you like to use chopsticks or knife and forks, sir?45,服务员我想买单. Waiter I want to pay my bill.46,请给我一杯可乐. Please give me

28、 a can of coca-cola.47,请问卫生间在哪里? Where is the toilet?48,先生(女士)这是您的帐单吗? Here is your bill, sir(lady)?49,一共是 128 元,请问您付现金还是信用卡? The total amount is 128 yuan, Do you pay the bill by cash , o credit card?50,我们这儿不收小费,但是我仍很感谢您. We don't accept tips But I'm very grateful to you.51,请稍等,我马上来收拾. Just

29、a moment, please I'm clear it right away.52,小姐,我想订一个明晚的厅房. Miss I want to reserve a banqueting hall for tomorrow evening. 53,请问需要大厅房还是小厅房? Do you need a big banqueting hall or small one?54,服务员,您们的早餐都有什么? Waiter , what has your breakfast got?55,我们的早餐主要供应粤式早茶. Our breakfast supply Cantonese early

30、morning cup of tea.56,先生请问您的牛肉要几份熟的? How would you like your beef? Rare, medium or well-done, sir? 57,先生您的菜已经上齐了. Your dish is all here, sir.58,还要点水果和甜品吗? Would you like fruit and dessert, else?59,对不起,我到厨房给您催一下. Sorry, I tell the cooker to hurry.60,哦!很抱歉这个菜的烹饪时间较长. Oh, very sorry, It takes quite som

31、e time for this dish to prepare. 61,小姐,我想要一个二人的餐桌. 3 Lady I want to reserve a table for two.62,请问需要主食吗? Do you need any staple food?63,请问您对今天的菜肴有何意见? What do your opinion of today's order?第 9 页 共 11 页64,对不起,我们这没有生力啤酒. Sorry, we haven't San Miguel beer.65,您试一下百威啤酒好吗? Would you like to try Bud

32、weiser beer?66,当然可以. Of course. 67,谢谢您提出的宝贵意见. Thanks for your precious opinions.68,我们将努力改进. We'll try our best to improve.69,对不起,那是整瓶卖的. Sorry, It's sold by the bottle.70,请问您对菜肴有什么特殊要求吗? Anything special you'd like to have on the menu?71,这是发票和找头,请收好. Here's the receipt and change, k

33、eep it, please.72,好的,我一定尽快给您做好. All right , I'll have it for you as soon as possible.73,隆中是我们襄樊的名胜古迹. LongZhong is a place of historical interest in our XF.74,好的,我去拿来. Ok, I'll get it for you.75,我们这有清茶,菊花茶,八宝茶. We have green tea, chrysanthemurn tea eight treasures tea.76,先生,傣式烤牛肉很不错,我建议您们点一个. Sir, Roast beef in "Thailand" style is very good. I suggest you to order one.77,请问土豆做咸泥,烤的还是煮的? Is the potato roast or boiled?78,先生,有什么需要我帮忙的吗? What can I do for you, sir?79,先生,请问您是找人吗? Are you come to see anyone, sir? 80,小姐,请问您们的酒吧在哪里? Where are your bar, lady?81,哦,在