酒店英语情景对话

1、r店英语情景对话文档编制序号：KKIDT-LLE0828-LLETD298-POI08日有用话t9/酒店常用英语Restaurant酒店里面的称为餐厅,酒店外的可以叫饭馆或者餐馆都可以B&B家庭式酒店Boutiquehotel精品酒店Resort度假村King-size特大号床Queen-size大号床Twinbeds双床房Singlebed单床房Doubleroom双人间Singleroom单人间Suite套房Studiosuite公寓套房Adjoiningroom相邻房Connectingrooni连通房ExecutiveFloor行政楼层Bellboy行李员Concierge礼宾

2、Receptionist前台接待Reception/Frontdesk前台Coach旅游大巴Reservation预订不是预定Doorman门房门童Housekeepingstaff客房清洁人员Roomservice客房效劳.有时特指客房送餐效劳Ground花园Tip小费Servicecharge月艮务费Turndown开夜床效劳指的是黄昏的时候再次整理房间,使客人晚上睡的舒服Executiverooni商务房Shuttlebus班车DoNotDisturbSign/DNDsign请勿打搅牌PleaseMakeUpsigiVPMUsign请收拾房间牌checkout退房check-in登记入住

3、lobby大堂Ownerresponse:业主回复基*信息23.MayIhaveyourname,please请问您贵姓10.WhichdateswouldyouliketobookWhenwillyoucheckinandcheckout请问您需要订哪一天什么时候入住及退房59.Whattimedoyouexpecttoarrive,Sir请问大概什么时候到酒店,先生46.Whattimewilltheguestbearriving客人大概什么到达酒店11.Howlongwillyoustayinourhotel请问您打算逗留多长时间36.Couldyouholdtheline,please

4、I'llcheckourroomavailabilitiesforthosedays.麻烦请您稍等,我们查询那段时间的房态.37.Justaminute,pleaseI'llcheckourbookingsitxiation.麻烦请您稍等,我需要查询我们的房态.73.Justamoment,please.I'llchecktheavailabilityforyou.麻烦请您稍等,我查询能否可以提供给您.41.CouldyouholdonforamomentpleasePllcheckourreservationrecord.麻烦请您稍等,让我查询我们的预订纪录.72.H

5、owmanypeoplearethereinyourparty与您同行有多少人50.rilarriveonedayearly.IsthatOK我那天早点到,可以吗56.Wellsendaconfinnationtoyousoon.我们稍后传确认书给您.57 .Shouldyouhaveanyquestions,pleasedonothesitatetocontactus.如有任何疑问请随时与我们联系.58 .Pleasefeelfreetocontactusifwecanbeoffurtherassistance.如需进一步了解,请随时与我们联系.其他融分类42 .Doesitincludeb

6、reakfast包括早餐吗43 .Thetaxandbreakfastarealsoincluded.税及早餐也包括在内.12 .Doesyourhotelhavepick-upservice请问责酒店有接车效劳吗13 .Yes,pleasecontacttheconciergefordetails.有的,详细内容请联系礼宾台.16 .Whatisyourhotefswebsiteandemailaddress请问责酒店的网址及邮址17 .OurhoteFswebsiteisxxxxandouremailaddressisxxxx.Toreservearoomorgivefeedbacktou

7、s.我们酒店的网址是xxx而我们的邮址是xxx预订房间或有任何建议可与我们联系.4 .HowaboutyourhoteFslocation请问责酒店位于哪里5 .Well,ourhotellocatedinYantiandistric,ShenZhenCity.TheOCThotelisabout40minutesfromShenzhenrailwaystation,85minutesfromBaiYunairport.我们酒店位于深圳市盐田区.本酒店离深圳火车站40分钟车程,到深圳机场85分钟.6 .What'sthelevelofyourhotel请问贵酒店是几星级的7 .Ourh

8、otelisafive-starhotel.本酒店是五星级的酒店.8 .HowaboutyourhotePsfacilities请问责酒店有什么设施9 .Wehavefourkindsofrestaurant,lobbybar,conferenceroom,healthcenter,shopprinceand(KTVequipment)o.本酒店有四种类型餐馆,大堂吧,会议室,健身会所,商场及(KTV设施).44 .Wehaveaspecialfamilypackageplan我们现在开始新推出一个优惠套餐.45 .We'llhavetochargeyouRMB300extrafora

9、nadditionalbed,thebabysetisforfree.如需加床,我们将会收取人民币300元,婴儿床是免费的房咂米林美1 .MayIhavetheroomtype,please/Whatkindofroomwouldyouliketoreserve请问需要预订哪一类型的房间2 ：Whatkindofroomdoyouhave请问责酒店有什么房间类型3 .Wehavestandard,superior,deluxe,executiverooms.Therearealsosomesuiteaswell.Furthermore,wehaveafloorofnon-smokingroom

10、s,andwealsohavesomeconnectingroonis(Interlakenhotel).我们酒店有标准房,高级房,豪华房,行政房.除此之外还有一些套房.而且我们酒店还设有不吸烟楼层及连通房.14 .CanIgetharborviewinyourhotel我可以看到海景吗15 .Iamsorry,youcan'tButyoucanhaveaniceviewofalargepool/lakesurroundedbybeautifullandscaping.很抱歉,不可以.但您可以看到周围美丽的泳池/湖景.64 .Perhapsyouhaveacheaperroom或许您们

11、还有更廉价的房间吧65 .Sorry,thequotedrateislowest.不好意思,这个报价已经是最低了.68.Theroomisspaciousandcosy,I'msureyouwillenjoyyourself.房间既宽敞又舒适,我肯定您会过得愉快.70.MayIrecommenddeluxesuiteIt'smoreluxuriousandcomfortable.我向您推荐豪华套房,更豪华更舒适的.取保取酒麻那么18.Yourreservationistemporaiyanditwillbecancelledifyoudon'tarrivebefore.

12、onthatday.您的预订是暂时的,如果那天下午6点前不到,我们将会取消您的预订.90.Withoutguaranteedreservation,wecanonlyholdtheroomto6.Ifyoumakeaguaranteedresenation.wecanholdtheroomovernight.Wouldyouliketomakeaguaranteedreservationbycreditcard?非担保的预订只能保存到当天下午6点.假设您作了担保预订,我们就可以整夜为您保存房间,您愿意提供信用卡作担保吗80 .Wouldyouliketoguaranteeyourroomfor

13、latearrival?因您较晚入住,您可以为您的预订作个担保吗81 .Howwouldyouliketoguaranteeyourreservation?请问您以什么方式为您的预订作担保83.MayIlakeyourcreditcardfortheguaranlee可以提供您的信用卡作担保吗89.Toguaranteeyourbooking,pleaseadviseusofyourcreditcartnumberanddatedofvalidadvancein.为了保证您的订房,请将您的信用卡号及有效期限通知我们,或预付壹晚的房租作订金.84.Letmerepealyourreservati

14、ontoensureitiscorrect.让我为您重复一下您的预订以保证无误.95.Thereservedroomwillbeheldtill18:00onarrivalunlessacashorcreditcardguaranteeismade.所预订的房间保存至当天的6点,除用现金或信用卡担保外.96.Forguaranteedreservation,onenightroomrentalwillbechargedforcancellationornoshow.已作担保的预订,如当天取消或没入住,本酒店将会收取当天的壹晚房费.39.Certainly,we'llholdtheroo

15、muntilyouarrive.当然可以,我们将为您保存房间直到您的到来.廉睢解舂臭19.Iamsorry,nodeluxeroomisavailable.Allroomsareunavailable.很抱歉,提供不了豪华客房./所有房间都订满了.100.Pmafraidwehavenosuperiorroomavailable.Wouldyouminddeluxeroominstead恐怕我们提供不了高级房、豪华房可以吗20 .Doesyourcompanyhavecontractwithourhotel请问责公司与我们酒店有协议吗22 .Pleaseholdonforamoment,MrS

16、mith.史密夫先生,麻烦请您稍等.71 .IwillgetsomeonewhocanspeakEnglishwelltotalktoyou.我会找壹位英语较好的同事跟您说.72 .IamsorryIbegyourpardon.不好意思,麻烦请重复一遍.73 .Wouldyoupleasespeakmoreslowly不好意思,麻烦请说慢一点74 .Iamsorry,Ididn'tcatchwhatyoumean't.不好意思,我不大懂您的意思.75 .Iwouldliketotalktosomeoneincharge.我想找您们的负责人.76 .Hehasnotcomebac

17、kyet.他还没回来.77 .Sheisinaconferencenow.她正在开会.78 .Wouldyouliketocallbacklater麻烦请您稍后再拨.79 .Thankyouforwaiting.让您久等了.80 .Imnotsure.sony.不好意思,我不能确定.81 .Areyoufollowingme,Sir请问听懂我说吗,先生82 .Couldyouexplainthatabitmore请您解释多一点好吗83 .Couldyouputthatmoresimply请您具体一点好吗101.Weareverysorryfortheinconvenience.对您造成不便请见

18、谅.信息小40.I'dliketoconfinnyourresen-ation.我想确认您的预订.21.CanIreconfirmthereservationAsuperiorroom,forMr.Smithonthe20thOct.MynameisXX,ifyouhaveanyquestionspleasefeelfreetocontactus.Thankyouforcalling.Bye-bye!我可以再确认您的预订吗史密夫先生,1.月台20日预订壹间高级房.我的名字XX如有任何疑问请与我们联系.谢谢您的来电.再见！98.ThankyouforyourreservationatOC

19、TEASTHotel.Ifyouhaveanyquestionsorchangesaboutyourreservationpleasecontactusassoonaspossible.感谢您预订东部华侨城酒店,如有任何疑问或需作任何更改请与尽快与我们联系.圭输4修政94.Fdliketochange/cancelareservation.我想更改/取消预订.47 .Yourroomisconfirmedforthatday.那天您的房间已确定.48 .rdliketoextenditfortwomorenightsuntilthe9th.我想延住多两天,直到9号°49 .We

20、9;llextendyoiu-reservationforyou.我们将会延住您的预订.51 .Wehavechangedourschedule,pleaseamendourbookingtillnextweek.我们的行程有变动,请更改我们的预订到下星期.52 .rdliketocancelareservation.我想取消一个预订.53 .I'mafraidwehavenorecordofareseivationunderthisname.不好意思,恐怕我们没有这个名字记录的预订.54 .Whichtravelagentdidyougothroughtomakethisreserv

21、ation.请问您是通过哪间旅行社来做这个预订的55 .Isthisanewreservationoraconfirmationcall请问这个是新的预订,还是确认预订62 .Haveyoumadeareservation请问已经作了预订吗69 .Sorry、Ican'tfindyournameonthearrivallist.不好意思,我在预期到达的名单上找不到您的名字.63.I'msonytohavetakenupyourtime.不好意思占用您的时间.93.We'llamendyourreservationatyourequest.我们将会按您的要求作相应的更改.

22、酒店Checkin第一种情况：已经预定,并且成功入住A: Goodmorning.WelcometoBeijinghotel.MayIhelpyou早上好.欢送来北京饭店.我可以帮你吗B: Goodmorning.I'dliketocheckin.早上好.我想办理住宿登记.A:Doyouhaveareservation你有预约吗B:YesJbookedadoubleroomfortwonights.是的,我订了一个双人房间,住两个晚上.A: MayIhaveyourname.Sir我可以知道您的名字吗,先生B: Sure,it's.布莱克先生.A: OK.Holdonpleas

23、e.Youhaveareservationfor2nights,.Ifyouaresuretostaytonight,Iwillhelpyoutoidentifyandmaketheregistration.好的.请稍等.你有预定2晚,布莱克先生.如果你确定要今晚入住,我将帮你确认并登记.B: .好的,谢谢.A: PleasewaitayousigntheregisterTheregistrationnumberandyoursignature.请等一下,你能在登记册上签名吗登记号和你的签字.B: youare.好了！给你.A:Thaiikyou.Hereisyourkey,andyou

24、9;llbeRoom714.Anddoyouneedhelpwithyourbags谢谢.这是你的钥匙,房间号714.需要帮您搬运行李吗B:Yes.Myluggageistooheavy.Ineedhelp.Thankyou.是的.我的行李太重了.我需要帮助.谢谢你.A:OK.Iwillgetthepotertotakeyourluggage.Thereisanelevatoronyourright.Whenyougetoff,gotoyourleft,andyourroomwillberightthere,room714.Enjoyyourstay.好的.待会效劳员会帮您搬运行李的.电梯在你

25、的右手边.当你到达楼层时彳主你的左手边走、您的房间就在那里.房间714.祝你过得愉快.C: Thankyou.谢谢你.来到房间所在楼层C:Goodafternoon.Hereisthesevenfloorreception.Iamtheattendanthere.Welcometoourhotel,andhopeyouenjoyyourstayhere.WhatcanIdoforyou下午好!这是七楼接待处!我是效劳员.欢送来到我们酒店,希望你过得愉快.我能为您做些什么D: Iamcan'tfindmyroom.Canyoutakemetomyroom我找不到我的房间.你能带我到我的房

26、间吗E: youtellmetheroomnumberis是的.你能告诉我房间号是什么B:Thatisverykindsofyou.Myroomis714.你真是太好了！我的房间时714C:OK.Thiswayplease.Pleaseletmetakeyoutoyourroom.Thisisyourroom.那好.请这边走.请让我带您去您的房间.B: Theroomissonice.这个房间真漂亮！C: Iamgaldyouliketherooms.很快乐你喜欢.B: BythewayJwanttoknowwhetherthehotwaterisavailableallday顺便问一下,我想

27、知道是否一整天供给热水C:Yes,thebathroomservershotwateralldaylong.Ithink,youmustbetired.Herearecoffeeandtee.Youcandrinkwiththecupoverthere.是的,浴室效劳器热水是一整天供给的.我想.你一定很累了.这里有咖啡和茶.你可以喝一杯.B: Thankyou.Andcanyoutellmewhereistherestaurant谢谢你.你能告诉我那餐厅在哪儿C: Restaurantonthefirstfloor,thatsignscanhelpyoufindtherestaurant.餐厅

28、在一楼.您可以根据路标找到.B:Thankyou.谢谢你.C: Itismypleasure.Iwishyouhaveaniceday.这是我的荣幸.我希望你有个美好的一天.酒店CheckOutD: Goodmorning.CanIhelpyou早上好.我能帮助你吗B:Yes,I'dliketocheckout.是的,我要退房口D:MayIhaveyounameandyourroomnumber,please请给我您的名字和房间号好吗B:Mr.Blackinroom714.房间714,布莱克先生.D:Holdonplease.Okay,Mr.Black,it's200dolla

29、rs.Howwouldyouliketopay请稍后.好的,布莱克先生.一共200美元,您想要怎么付账B:OnmyVisacard.Doyouneedthecard信用卡.需要出示卡吗D:No,wehaveyournumberonourcomputer.Letmeprintoutthereceiptforyou.Hereisyourbill,adoubleroomfortownightsat200dollars.Ifeverythingisokay,wouldyousignhereplease不,我们有您的卡号在我们的电脑.让我打印出收据给你.这是你的账单.一个双人房间为期两个晚上,200美元

30、.如果一切没问题,请在这里签名好吗B:Uli.whatistliischargefbr嗯这笔费用是什么D:letmesee.Iamsony.Thatismyfault.tliisistheroomserviceyouaskedfbr.让我看看对不起,这是我的疏忽.这是您要的效劳费用.B:Oh,thafsright.Hereyougo.嗯,好的.D:ThankyouforstayingatBeijingHotel.Ihopeyouwillcometoourhotelagain.Wouldyoulikemetocallataxiforyou谢谢你光临北京饭店.我希望你能再次光临我们.你需要我给你叫

31、辆出租车吗B:Yes.rdappreciateit.是的.我会很感谢.D:Youhaveaniceday!你有美好的一天！B:Thanks.Youtoo.谢谢口你也一样.第二种情况：已经预定,但电脑无记录A: Goodmorning.WelcometoBeijinghotel.MayIhelpyou早上好.欢送来北京饭店.我可以帮你吗B: Goodmoniing.I'dliketocheckin.早上好.我想办理住宿登记.A: Doyouhaveareservation你有预约吗B:YesJbookedadoubleroomfortownights.是的,我订了一个双人房间,住两个晚上

32、.A:Mayhaveyourname,Sir请问您的名字B: Sure,it's.布莱克先生.A: OK.Holdonplease.Iamsorry,sirThereisnorecordofyourreservation.好的.请稍等.非常对不起,先生.我们这里没有您预约的记录.B: Thatistoobad.Arethereanyroomsavailableforme那太糟了.是否有空房吗A: Certainly.Butweonlyhaveasuite.当然有！但是我们只剩有套房.B: Howmuchdoyouchargeforit请问需要多少钱A: 300dollars.300美元

33、.B: amafraiditistooexpensive.Butthereisnootherchoice.Well,pleaseregisteritforme.噢.这恐怕太贵了.但是又没有其他选择.那好吧、请帮我登记一下.A:OK.Holdonplease.Ifyouaresuretostaytonight,Iwillhelpyoutoidentifyandmaketheregistration.好的,请等下.如果你确定要今晚入住,我将帮你确认并登记.第三种状况：无预定A: Goodmorning.WelcometoBeijinghotel.MayIhelpyou早上好.欢送来北京饭店.我可以

34、帮你吗B: Goodmoniing.I'dliketocheckin.早上好.我想办理住宿登记.A: Doyouhaveareservation你有预约吗B: No,Ididnotarethereanyroomsavailableforme我没有预约.请问还有空房吗A: Certainly.Whatkindofroomdoyouneed当然有,请问你需要怎样的房间B: Adoubleroomfortownights.一个双人房间,住两个晚上.A:OK.Holdonplease.Ifyouaresuretostaytonight,Iwillhelpyoutoidentifyandmake

35、theregistration.好的,请等下.如果你确定要今晚入住,我将帮你确认并登记.机场登记1 .打预定A: Hello!ThisisAmericanairlinereservationoffice.你好!这是美国航空订票办公室.B: Hello!I'dliketoreserveaseattoBeijingtoday.你好!我要预订今天去北京的机票.A: Justonemoment,please.Letmecheckforyou.请稍等.让我替您查一查.B: OK.好的A:Wehavetwoflights,oneat2:00pm,andtheotherat5:00pm.Bothfl

36、ightshaveseatsavailable.Whichwouldyouliketotake,sir我们有两个航班,一个是下午两点的航班,另一个下午5点的.两个航班都座位.你要搭乘哪个航班呢先生B：I'dliketotakethefirstavailableflight.我想要早点的那个航班.A：Whichwouldyouprefer,firstclassoreconomy你想要头等舱还是经济舱B：Economy,please.WhattimedoestheflightgetintoBeijing经济舱.请问飞机什么时间进入北京A:At6:00oclock.Letmegiveyoua

37、finalconfirmation,yourflightnumberis212,leavingJFKAirportat2:00oclockintheafternoononJuly8.Ifyouaresuretotakethisflight,Iwillmakereservationforyou,andmayIhaveyourname今天六点.让我给你最后确实认.您的航班号是212,7月8日下午两点在JFK机场登机.如果你肯定搭乘这班机,我将帮您预订了.请问你的名字好的.姓名是布莱克.请问我需要何时办理登机手续A: Youhavetobethereanhourbeforethedeparture.

38、Doyouhaveanyotherquestions你必须在提前一小时.您还有别的问题吗B: Ihavenootherquestions,thankyou.没有了！谢谢你！A:ltismypleasure.这是我的荣幸！2.现场买票Mrs.Fu:Hurryup!Wedon'thavemuchtimeleft.快点!我们没有多少时间了.Mr.Fu:Takeiteasy.Westillhavetwohours.放轻松.我们还有两个小时.Mrs.Fu:Comeon!Thisismyfirsttimeevertotakeaplane.Idon'twantanythingtogowron

39、g.拜托！这是我第一次搭乘飞机.我可不想出任何过失.Mr.Fu:Letmetakecareofeverything,allrightNow,lefsgotothecheck-incounter.让我来照看所有的东西,好吗现在,让我们去柜台办理乘机手续.AirlineClerk:MayIseeyourticketsandpassports,please我可以看一下您的机票和护照好吗Mr.Fu:Heretheyare,给您.AirlineClerk:Wouldyouputallyourbaggageonthescale,please.Ah,eighteenkilos.您能把你的行李放在秤上,好吗.啊,18公斤.Mrs.Fu:Isthatinsidethefreeallowance没超出免费行李额吧Airli