酒店专业术语一览表

1、酒店专业术语一览表中文英文英文全称酒店HotelHotel前台Front DeskFront Desk总服务台Front OfficeFront Office客房部HousekeepingHousekeeping预订部ReservationsReservations餐务部F&B Dept.Food and Beverage人事部PersonnelPersonnel工程部EngineeringEngineering维修部Repair and MaintenanceRepair and Maintenance销售部SalesSales宴会部BanquetsBanquets财务部Accoun

2、tingAccounting办公室OfficeOffice商务中心Business CenterBusiness Center安全保卫部SecuritySecurity综合部MiscellaneousMiscellaneous电脑中心Computer CenterComputer Center程控机房PBX / PABXTelephone Department餐厅RestaurantRestaurant酒吧BarBar桑拿SaunaSauna咖啡厅Coffee ShopCoffee Shop洗衣房laundrylaundry游泳池Swimming poolSwimming pool理发厅Bar

3、ber shopBarber shop美容厅Beauty SalonBeauty Salon健身俱乐部Health clubHealth club娱乐中心RecreationRecreation客房RoomGuestroom营业点POSPoint of Sale 客房：单人间SingleSingle双人间DoubleDouble豪华单人间QueenQueen特豪华单人间KingKing三人间TripleTriple四人间客房QuadQuad or Quadruple双人套间Twin-DoubleTwin-double or Double-Double两用套间StudioStudio小

4、套间Mini-SuiteMini-Suite or Junior Suite大套间SuiteSuite标准间TwinTwin室内连房Conn. RoomConnecting Room室外毗连房Adjo. RoomAdjoining Room海滨小舍CabanaCabana免费房CompComplimentary残疾人客房Handicap RoomsHandicap Rooms自用房House UseHouse Use迎送好客套间Hospltality SuiteHospltality Suite大厦屋顶套间Penthouse SuitePenthouse Suite维修房OOOOut-of-O

5、rder非卖房OOIOut of Inventory脏房DirtyDirty清扫房ClearingClearing清洁房CleanedCleaned已检房ReadyReady可用房V/CVacant and Ready占用房OccupiedOccupied延长停留客房Stay-overStay-over未整理房On-ChangeOn-Change已租用但客人未使用房Sleep-outSleep-out跑帐房SkipperSkipper错误占用房间SleeperSleeper客人暂时不能进入房Lock-outLock-out房类TypeType房号Room No.Room No.房价代码Rate

6、CodeRateCode价类ClassClass房价RateRate门市价List RateList Rate房数RoomsNo. Rooms占用数OccupiedRooms Occupied批准出租客房数AuthorizedRooms Authorized已出租客房数SoldRooms Sold可用房数AvailableRooms Available预订数ReservationNo. of Reservation 其他:其他要求Other RequestsOther Requests栏杆小床CribCrib室内连房ConnectingConnecting阳台BalconyBalco

7、ny折迭加床RollawayRollaway室外毗连房AdjacentAdjacent游泳池观景Pool overlookPool overlook客人GuestGuest旅行社Travel Agent/TATravel Agent代理AgencyAgency团队GroupGroup公司Comp.Company地区经营管理总裁DirectorArea Director总经理ManagerGeneral manager and ownership副总经理Assistant Mana.Assistant Manager住店经理Resident Mana.Resident Manager行政助理Ad

8、min. AssistantAdministrative Assistant区域销售主任Regional DirectorRegional Director地区财务总监Area ControllerArea Controller客房部经理Executive HousekeeperExecutive Housekeeper总服务台经理Front Office ManagerFront Office Manager工程部经理Chief EngineerChief Engineer安全保卫部经理Director SecurityDirector Security人事部经理Director Perso

9、nnelDirector Personnel餐务部经理F&B DirectorFood and Beverage Director销售部经理Director SalesDirector Sales财务部经理ControllerController部门副经理Assistant Front Office ManagerAssistant Front Office Manager宴会部主任Director of CarteringDirector of Cartering餐务部副经理Assistant F&B DirectorAssistant Foot&Beverage D

10、irector销售部主任Sales ManagerSales Manager餐务财务主任Food&Beverage ControllerFood&Beverage Controller餐厅经理Restaurant ManagerRestaurant Manager财务部副经理Assistant ControllerAssistant Controller预订部主任Reservations ManagerReservations Manager服务主管Superintendent of ServicesSuperintendent of Services跑菜部主管Outlet M

11、anagerOutlet Manager厨师长Executive ChefExecutive Chef服务员主管Executive StewardExecutive Steward采购主管Purchasing AgentPurchasing Agent收银员CashiersCashiers夜班会计Night AuditorNight Auditor办公人员ClerkClerk客房部经理HousekeeperHousekeeper领班InspectorInspector客房服务员Housekeeping StaffHousekeeping Staff总服务台工作人员Front Desk Cler

12、kFront Desk Clerk市场员SalesManSalesMan审计人AuditorAuditor批准人ApprovedApproved审阅者Reviewed byReviewed by操作员OperatorOperator取消预订CancellationCancellation预订客人ReservationReservation担保预订客人GuaranteedGuaranteed Reservation结帐离店客人Check-outsCheck-outs预订而未到客人No-showsNo-shows临时来下榻的客人Walk-insWalk-ins散客TransientTransien

13、t过夜客人S/OStay Over将离客人DueDue to Checkout延长下榻日期的宾客OverstaysOverstays提前结帐离店的客人UnderstaysUnderstays贵宾V.I.P.Very Important Person 姓名NameName性别SexSex姓LastLast/Family Name名FirstFirst状态StatusStatus生日Birth.Birthday年龄AgeAge国家CountryCountry电话Tel.Telephone传真FaxFax地址Addr.Address邮政编码ZipZip CodeEmailEmailEmai

14、l签名Sign.Signature班次ShiftShift团号Group No.Group No.公司号Corp No.Corporation No.组GroupGroup帐号AccntAccount住客卡号CardIdCardId市场码Market CodeMarket Code联系人CoordinatorCoordinator联系人电话ContractPhoneContractPhone人数PersNo. Persons成人AdultsAdults儿童ChildrenChildren男宾数MalesMales女宾数FemalesFemales房数RoomsNo. Rooms结帐方式MOSM

15、ode of Settle确认否ConfirmedConfirmed确认方式ConfirmConfirm确认日期Confirm DateConfirm Date接待方式Rece.Rece.信用限额Credit LimitCredit Limit来处Come FromCome From目的地DestinationDestination优惠原因Override CodeOverride Code公司帐号CorpAccntCorpAccnt团队帐号GroupAccntGroupAccnt旅行代理号TAAccntTA Accnt客人历史档案号ProfileNoProfileNo证件类型CertTypeType of Certification证件号码IDIdentification签证类型VisaTypeVisaType失效日期ExpireDateExpireDate航班号FlightFlight首选房号Prefer RoomPrefer Room喜爱房风格PreferStylePreferStyle上次住店房价代码LastRateCodeLastRateCode上