十个常见的英文客服面试问题及答案示例

1、精选优质文档-倾情为你奉上十个常见的英文客服面试问题及答案示例1. What does good customer service mean to you?According to me, good customer service means ensuring that my customer leaves my office (or ends the conversation over the phone) satisfied with my service, without escalating the problem to my seniors.2. How would you dea

2、l with an extremely irate customer?I understand that the customer is irate because we didn't live up to our promise, so I would be very polite and ensure that he/she understands that I empathize with him/her, along with finding a quick solution to the problem.3. Why do you think you are suitable

3、 for a customer service position?I am suitable for this post because I understand that at times we may go back on our word, either intentionally or unintentionally, leading to mass customer dissatisfaction. I have been a part of that crowd too, which is why I would like to deliver one hundred percen

4、t customer satisfaction to those who come with their woes.4. What kind of customer would you like to approach? A satisfied customer, a doubtful customer, or an irate customer?I would like to approach the irate customer, because of the challenge the situation presents. Attending to a satisfied custom

5、er will not give me the chance to understand how good (or bad), I am at my job.5. Under what circumstances would you escalate the customer's query or problem to your supervisor or boss?I don't think there would be a need to escalate a matter, but considering dire straits, then it would be on

6、ly in the case where the customer out-rightly refuses to speak to me, due to a prior bad experience while he/she was lodging a complaint with us.6. If a customer shows up with a complicated problem five minutes before you are to leave for the day, what would you do?I would politely tell the customer

7、 that we are closing for the day, and that he/she could visit/call us the next day. But if they insist on it being urgent, I would smile and say I am happy to help them, along with being firm with regard to the timings the next time they have a problem.7. If you are faced with a technical product qu

8、ery or difficulty that you aren't well-versed with or confident about, what would you do?I would ask the customer if he/she would be kind enough to hold the line while I transfer their call to a technical expert, since they would be able to help the customer better.8. Do you think you have the a

9、bility to maintain your cool during a call where the customer is firing you with abusive language?A customer chooses to abuse only when his/her needs have not been met by us, even after continued efforts to seek help in resolving the matter. Hence, the problem is ours. So I would totally understand

10、their plight.9. If a customer provides you with severely negative feedback or stinging criticism about your service or product, how would you take it?I would take it with a positive attitude so that I can better myself for my next customer. After all, I am here to provide one hundred percent custome

11、r satisfaction. If I am not doing a good job, someone has to tell me, and who better than a customer to help me understand my raw attributes?10. Do you believe in the statement that the 'Customer is the king' what does it mean to you?Yes, I do. If we don't derive feedback from our customers, there's no way we can analyze how good our product/company is doing. Our business would not evolve if we do not have customers catering to our field. In ord