自助服务终端论文医疗系统自助服务终端人机界面设计研究

1、自助服务终端论文：医疗系统自助服务终端人机界面设计研究【中文摘要】本课题针对目前我国医院就医过程中存在的“看病难”、“看病贵”现象以及取报告单过程中存在的隐患,决定研究和建立一套自助挂号、自助缴费、自助查询、自助取单等功能的自助服务设备,减少患者就医过程中的排队,全面提升医院门诊效率,为就诊患者提供更为优质和便捷的服务。本课题从产品设计的角度出发,通过深入医院调查,查阅互联网、报刊书籍等相关资料,详细分析医院患者就医时的心理特征,研究其用户需求、特性及人机交互作用,对所研究的自助取单机及自助服务终端的人机界面进行了分析研究,探讨设计相关的问题及对策,不断地探索新的方法。在非法倒号问题上采用医保

2、卡或本人有效身份证件办就诊卡的方式,最大程度抑制“倒号”的违法行为；在挂号、缴费手段上采用自助挂号机挂号、自助预约挂号、自助缴费和人工挂号、缴费等多种手段相结合的方式,缓解医院单纯人工窗口挂号、缴费的压力；在解决导医问题上,可以在自助设备上自助查询医院各科室、专家挂号情况,分流挂号患者,节省了患者无谓等待的时间,同时还可在设备上查询就诊科室和就诊位置,方便患者就诊；在解决患者取检查化验结果时翻找麻烦、泄露病人隐私的诸多问题上,采取自助打印化验单的方式,提高患者的取单效率,并有效的保护了患者的隐私。本课题在深入分析医疗系统自助服务终端“人机环境”系统的基础上结合人机理论方面的设计内容,分析医疗系

3、统自助服务终端的尺寸、功能、整体布局、交互方式等各个方面研究自助服务终端在医疗系统环境下的界面设计,形成一套医疗系统自助服务终端界面设计模式。为医疗系统自助服务终端及同类产品的实际设计提供建设性参考,有利于自助设备在医院的推广和普及,减少医院人工窗口排队,增加一种新的服务方式。然后,在上述理论研究和分析的指导下,对医疗系统自助服务终端人机界面展开了具体详细的方案设计及分析,用实际设计案例检验了医疗系统自助服务终端人机界面设计模式的可行性和有效性。文章不仅为医疗系统自助服务终端人机界面设计提供了理论研究基础和人机界面设计模式,亦可作为技术的载体,使技术得到充分应用,促进国内对相关硬件和软件方面的

4、研发,推动自助设备产业发展和本土化进程。同时文章中的相关理论研究对类似产品的人机界面设计也有着重要的指导意义。【英文摘要】Nowadays the hospitals in our country exists “three long while a short” phenomenon which is the long time of registration, the long waiting time of charging, the long time of waiting for doctors and the short time of being treated. Based o

5、n the current situation of hospitals, this paper decided to study and establish a self-service system by which patients can register, inquiry information, take bills, and pay the bills by themselves. This system will reduce the queue time of seeing a doctor and improve the overall efficiency and pro

6、vide more convenient services for medical patients.This topic starts from product design aspect. By surveying hospital deeply, consulting from Internet, reading newspapers and books and the other related material, then analysing “the person-machine-environment” system as the medical system self-serv

7、ice terminal and patientspsychological characteristics when they go to see a doctor, and by studying the demand and characteristics of its customers and man-machine interaction, we can study the interface design model, discusses problems and countermeasures related design and continuously explore ne

8、w methods. In the illegal selling registering number issue, we can register by using medical card or valid identity card, which could restrain this illegal reselling behavior to the greatest extent; We take the method that combine self-help registration at registered-machine, help making an appointm

9、ent and artificially registered to diminish the pressure of hospital manual registered work and collecting money. As for the guiding problems in hospital, we can distribute registered patients and save patients meaningless waiting time by providing information about current situation of all departme

10、nt and experts of the hospital in the self-service equipments. At the same time, patients can also find the situation of section they need to go, which make it convenient for patients seeing a doctor. Talking about the low efficient of looking for check and test results and the probably of exposing

11、the privacy of patients, hospitals could take the self-help way to print test bills, enhancing efficient and protecting effectively patientsprivacy.The topic is based on deep analysis of medical system self-service terminal namely the “person-machine-environment” system, combining design content of

12、human-machine theoretical aspects, analysing the size, the function, the overall layout, interactive way of self-service terminal of the medical system. Then research on interface design of the self-service terminal in the medical system environment, forming a set of design mode of self-service term

13、inal interface of medical system. For providing constructive suggestion on practical design of medical system self-service terminal and its similar products and thus this can popularize the self-help equipments in the hospitals, make the hospital reduce artificial window queue, and add a new service

14、 manner. Then, in the direction of above theoretical research and analysis, we could start concrete and detailed scheme design and analysis about medical system self-service terminal namely man-machine interface, we have already tested the feasibility and effectiveness of the model of the medical sy

15、stem self-service terminal called human-computer interface design with the actual design case.This article not only provide foundation of theoretical study and mode of human-computer interface design for self-service terminal of medical system namely human-computer interface design, but also work as medium of the technology which can make it useful. This could consider human-oriented for self-help expending to medical system, promoting the development of self-help equipments industry and proceeding of localization. Meanwhile the related theo