国家开放大学《商务英语3》形考任务1-8参考答案

1、国家开放大学商务英语3形考任务（单元测试1-8）参考答案单元自测1一、选择填空，从A、B、C三个选项中选出一个能填入空白处的最佳选项。（每题10分）1、 Why did you choose our company? _A. Please speak up a little bit. B. I'm afraid I can't understand you.C. Sorry, I didn't catch that. Would you say it again?2、 Can you show me the schedule? _.A. You won't mi

2、ss the planeB. Sure, a tight schedule as usualC. Don't worry. I can help you with that3、I was _ devising sales strategies and targets for the West Region.A. responsible withB. responsible forC. responsible in4、The following hints may help you stay energized, or at least _ until you can make the

3、time for rest.A. get you goingB. get you goC. get you gone5、I led and _a sales team of 20 people. A. suggestedB. motivatedC. moved6、Good manners may be varied _cultural backgrounds.A. sinceB. becauseC. due to7、Is _ possible to take a 10-minute break during the meeting tomorrow morning?A. nowB. thatC

4、. it8、 You need to pay a visit to our important customers from Chamberlain Automation Systems Company in Washington. _A. Sorry, can you repeat the name of the company?B. Can't you repeat the name of the company?C. What's the name of the company?9、 Morning, Maggie. Could you talk briefly abou

5、t your career development? _A. Morning, Mr. Marx. Nice to meet you.B. Sorry, Mr. Marx. I don't like my boss at all Sure, Mr. Marx.C. Thanks for giving me this opportunity. I started as a clerk in the10、When talking to people within your company _dont speak your language, you may have to use Engl

6、ish.A. whoB. whomC. whose11、You are the right person for the job that_ your application _the advertisement.a. relates withb. relatesforc. relates to12、 But what do you want me to do there? _A. Thank you for doing me such a favor.B. You have to give a presentation on what our products are.C. Could I

7、get an estimate before placing an order?13、Before I came to America, I _as an executive secretary with a trading company for one year in Britain.A. am workingB. had workedC. has worked14、_ a vacation is always a good way to get relaxation and refreshment.A. TakeB. Being takenC. Taking15、Sometimes yo

8、ur body language, gestures and expressions may tell people _ about you than the words you use.A. moreB. mostC. much二、阅读理解（每题10分）阅读下面的文章，根据文章内容给题目选择正确的答案。（每题10分）In business, people have to deal in person with all kinds of people. When talking to people within your company who don't speak your lan

9、guage, you may have to use English; these people may be colleagues or co-workers who may work with you in your own department, in another part of the building or in another branch. And you may also have to deal with people from outside the organization: clients, suppliers, visitors and members of th

10、e public. Moreover, these people may be friends or strangers people of your own age, or people who are younger or older than you.The relationship you have with a person determines the kind of language you use. For example, it's not appropriate to say 'Hi, how are you!' when meeting the M

11、anaging Director of a large company or to say'Good morning, it's a great pleasure to meet you'when being introduced to a person you'll be working closely with in the same team.People usually form an impression of you from the way you speak and behave not just from the way you do your

12、 work. People in different countries have different ideas of what sounds friendly, polite or sincere and of what sounds rude or unfriendly! Good manners in your culture may be considered bad manners in another. Sometimes your body language, gestures and expressions may tell people more about you tha

13、n the words you use.6、The topic of the passage is _.A. self-image in business situationB. the importance of appropriate choice of languageC. dealing with people in business7、The language you use when talking with people in business is decided by _.A. your relationship with the particular personB. yo

14、urselfC. your boss8、People usually form an impression of you from _.A. your way of doing jobsB. your language and mannersC. your facial expressions9、Good manners in your culture may be considered bad manners in another. Good manners in this statement mean _.A. to behave politelyB. to behave lovelyC.

15、 to behave aggressively10、The message of the article is that _.A. dealing with people successfully in business is not easyB. clients with different cultural background is most challengingC. language plays a very important role in setting up business relationship单元自测2一、选择填空，从A、B、C三个选项中选出一个能填入空白处的最佳选项

16、。（每题10分）1、 Thank you. I must say I have a great staff.A. I'd like you to meet Joe Stevens. He's our sales team head. The Sales Department has more than 50 employees.B. Please allow me to introduce my colleague to you. She is the Purchasing Manager.C. It's a pleasure to meet you, Ben. So

17、you're the one responsible for those outstanding sales figures I've seen.2、 Yes, certainly. We are a medium firm with about two thousand people in two different plants.A. Do you have totally nine departments in your company?B. Could you tell me how your company is actually organized?C. Can y

18、ou tell me a little more about the four branch offices?3、Finally, they return theto the people who bought shares in the company.A. costB. priceC. profits4、Sometimes a situation willa direct style of management.A. call upB. call forC. call on5、They _ over at great length the matter of how to increase

19、 the sale of your products last night.A. talkB. have talkedC. talked6、 Well, it is a separate department. But there are two laboratories, one at each production plant. A. What about the training manager and the human resources manager?B. What about the board of directors and the chairman?C. What abo

20、ut the Research and Development Department?7、 Kathy，I'd like you to meet Maggie Jacobs. , Maggie. You're doing a great job.A. I'm pleased to meet youB. It's great to see you againC. I'm happy to meet you too8、What _ we do if the company cut down on ads?A. couldB. willC. shall9、I

21、didn't know you _ a previous supplier. A. wereB. beC. are10、You just send the faulty product back to them and theyit free of charge.A. will replaceB. replaceC. have replaced11、 We are headquartered in Shanghai.A. How about the departmental structure in the headquarters?B. What is your company pr

22、ofile?C. Where are your headquarters?12、Young people can learn how entrepreneurship works bytheir own companies.A. operateB. operatingC. being operating13、Your T shirts found a ready market in the eastern part of our country _ 2014.A. onB. inC. at14、Being anmanager means knowing when to use the righ

23、t management style.A. affectiveB. validC. effective二、阅读理解（每题10分）阅读下面的文章，根据文章内容判断文章后的句子是正确（T）还是错误（F）。（每题10分）Learning Business Skills through Junior AchievementJunior Achievement is an international movement to educate young people about business and economics for the purpose of helping them prepare t

24、o succeed in a world economy.11 The organization is the largest of its kind.Junior Achievement has gone through different stages in its development. 12 It was started by two business leaders, Horace Moses and Theodore Vail, and Senator Murray Crane in 1919 in Springfield, Massachusetts. The organiza

25、tion started with a small number of children aged ten to twelve. For more than 50 years, Junior Achievement programs met after school as a group of business clubs. But in 1975, Junior Achievement began to offer classes during school hours. Many more young people joined the organization once it began

26、 to teach business skills as part of the school day. In 2004, Junior Achievement Worldwide was formed.The Junior Achievement programs teach about businesses, how they are organized, and how products are made and sold.13 The programs also teach about the American and world economies and business oper

27、ations. Young people can learn how entrepreneurship works by operating their own companies. For instance, the students develop a product and sell shares in their company. They use the money to buy the materials they need to make their product, which they then sell. Finally, they return the profits t

28、o the people who bought shares in the company. It is reported that in the United States alone, there are more than 22,000 places that hold Junior Achievement events currently. According to Junior Achievement, about 287,000 volunteers support its programs around the world.1. This passage is about Jun

29、ior Achievement，an international movement to educate young people about businesses and economics.（T）2. Junior Achievement was started by two business leaders in Massachusetts.（F）3. Classes during school hours have been available in Junior Achievement for more than 60 years.（F）4. Junior Achievement h

30、as been worldwide since 1919.（F）5. Volunteers of Junior Achievement teach about the American and world economies and business operations.（T）二、阅读理解（每题10分）阅读下面的文章，根据文章内容给题目选择正确的答案。（每题10分）Three Effective Management StylesBeing an effective manager means knowing when to use the right management style. S

31、ome styles, for instance, are more people-oriented, while others tend to focus on a project or product. The management style you select will depend on your people skills and knowledge, available resources (like time and money), desired results, and, of course, the task before you. The common managem

32、ent styles can be summarized into three categories.The participatory style is the first of its kind. Here, it is critical to give each employee an entire task to complete. If thats not possible, make sure the individual knows and understands his or her part as it relates to the project or task. When

33、 people in your team know where they fit in the big picture, theyre more likely to be motivated to complete the task. Following that, we have the directing style. Sometimes a situation will call for a direct style of management. Perhaps a tight deadline looms, or the project involves numerous employ

34、ees and requires a top-down management approach. Here, a manager answers five questions for the employees: What? Where? How? Why? and When? Let employees know what they need to do, how theyre going to do it, and when the questions must be finished. The last one is the teamwork style. If you want to

35、speed up a project and choose the best process for completing that project, managing by teamwork is the way to go. When you motivate people to pool their knowledge, the results may exceed your expectations. Often, teams can tackle problems more quickly than what you can accomplish on your own. The g

36、ive-and-take can create a process that you can repeat in other projects.1. Being an effective manager lies in knowing the right _.A. knowledgeB. skillsC. management style2. Which of the following is NOT mentioned as a focus of different management styles?A. People. B. Customers.C. Project. 3. Which

37、of the following cant be inferred from the passage?A. The management style is likely to change because the manager has been replaced.B. The management style is likely to change because the desired results have changed.C. The management style is likely to change because the available resources have c

38、hanged.4. When people in your team know where they fit in the big picture, they are more likely to be _ to complete the task. A. frustrated B. reluctantC. inspired5. If you want to speed up a project and choose the best process for completing that project, you can resort to _. A. team workB. top-dow

39、n managementC. tight deadline单元自测3一、选择填空，从A、B、C三个选项中选出一个能填入空白处的最佳选项。（每题10分）1、I'll _ the exchange rate and service charge and then type up the check for you.A. make upB. figure outC. carry out2、In order to make proper reservations, will you send your acceptance to the attention of the General Off

40、ice _ a week before that day？A. no latter thanB. no late thanC. no later than3、The bank _ grand door faces south is Bank of China.A. thatB. whichC. whose4、Most banks have a section _ you set up payees.A. thatB. whichC. in which5、The only thing I have is this bill _ the publishers name and address _

41、it.A. withonB. byinC. inon6、This is the best business program _ has been accomplished this year.A. whichB. whatC. that7、In addition, you are required to _ the Bank _ your Social Security Number and two valid identification documents.A. providewithB. provideforC. provideby8、You can send them gifts _

42、your best clients.A. in reply toB. in honor ofC. with regard to9、Additionally, make sure that your password is long enough to _ easily being hacked.A. prevent it fromB. provide it withC. do away with10、This will make_ easier to transfer money and make loan payments online.A. thatB. itC. the thing11、

43、This will make_ easier to transfer money and make loan payments online.A. thatB. itC. the thing二、翻译（每题10分）1.It is important to clear your cookies after each banking session, especially at a public computer.A. 重要的是在每次银行交易业务结束后，要清除你的上网痕迹，尤其是在公共电脑上。B. 重要的是在每次银行会议后，要清理掉饼干，特别是在公共电脑上。C. 重要的是在每次银行活动结束后，要数清

44、你的活动，尤其是在公共电脑上。2. For further information, you can call at the banks customer service hotline 12345 to extension 3124, or pay a visit to . A.为了进一步的信息，你可以拜访银行客服热线12345和分机3124，或者到 网站查询。B. 为了更多信息，你可以打电话给银行客服热线12345至分机3124，或者浏览 网站。C. 要了解更多信息，你可以拨打银行客服热线12345转分机3124，或者访问 网站去查询。3. Online banking refers to

45、 banking activities that are carried out over the Internet on a secure website.A. 网上银行是指通过互联网在安全的网站上实现的银行业务活动。B. 网上银行是指各种银行活动在安全网址通过互联网实现。C. 网上银行参考了在安全网址上通过互联网进行的银行业务活动。4. Thus you can protect yourself from identity theft.A. 这样，你就可以保护你的身份盗窃了。B. 这样，你就可以保护自己，避免身份被盗用。C. 这样，你就可以从身份盗窃中保护你自己。5. You can in

46、form your bank of your account number so that your money can be transferred directly.A. 你可以把你的账号告知银行，以便你的钱直接转账。B你可以告知银行你的账号，结果你的钱就直接过户。C你可以通知你账号的银行，以便你的钱直接过户。二、阅读理解（每题10分）Choose the best item to complete the dialog.Jenny comes to a bank to open an account. A clerk comes up to help her.A. Then please

47、 just fill in this form with your name and address in capital letters.B. Im afraid I didnt quite catch that.C. Id like to open an account.D. Then youd better open a current account.E. Well contact you as soon as it comes.Clerk: Good afternoon. Can I help you?Jenny: Yes,（C）.Clerk: A deposit account o

48、r a current account?Jenny: Er, Im not sure. You see, I have monthly remittances sent to me from the Canada Embassy and Id like to have the money paid into an account.Clerk:（D）The bank will give you a check book and you can take money out when you need it.Jenny: Fine. What do I have to do?Clerk: Do y

49、ou have any form of ID?Jenny: Will my passport do?Clerk: Sure.（A）Jenny: No problem. Its done.Clerk: And could you give me your signature here?Jenny: Sorry?（B）Clerk: Please sign your name in the blank space below.Jenny: I see. Now here you are.Clerk: Thank you. It will take a few days for your check

50、book to arrive.（E）You can inform your embassy of your account number so that your money can be transferred directly.Jenny: Thank you very much.单元自测4一、选择填空，从A、B、C三个选项中选出一个能填入空白处的最佳选项。（每题10分）1、Businesses can use free samples to build rapport and _ customers _ products or services.A. engagetoB. engagei

51、nC. engagefor2、_ your price be competitive and date of shipment acceptable, we intend to place a large order with you.A. IfB. ShouldC. If should3、We will have flown for 13 hours by the time we _ to New York.A. will getB. getC. have got4、We sell insurance cover, the _ you pay will depend on the cover

52、 you require.A. feeB. fareC. charge5、So I have a number of other _ up my sleeve, as well.A. tricksB. strictC. trace6、Our new type of treadmill _ release next month.A. is due toB. is due forC. is due7、An example of soft sell is to distribute free samples _ customers often respond favorably.A. to whic

53、hB. in whichC. which8、She is the CEO of Roston Sport Accessories_ I told you.A. whoB. whomC. about whom9、Moreover, reservations by credit card four weeks _ guarantee availability of the room size required.A. in advanceB. in additionC. in agreement10、The newly-designed ad _ brought about a higher cli

54、ck through rate by the end of next month.A. willB. haveC. will have二、阅读理解（每题10分）阅读下面的文章，根据文章内容给题目选择正确的答案。Hard sell and soft sell are important business terms and useful strategies for sales staff to know and understand. Both of them can work. The effect depends on the type of customers and the type

55、of products.A hard sell is a kind of more direct and forceful sales tactics. The sales person just keeps explaining how good the product is, why people should buy it and even how the prices might increase if the consumer walks off.A soft sell is a different approach. The sales person tries to build

56、trust with consumers. He doesnt put pressure on them to buy things, just recommending a product and letting the consumers make their own decisions.An example of soft sell is to distribute free samples to which customers often respond favorably. Businesses can use free samples to build rapport and engage custom