Ebay客服邮件模板template

1、TEMPLATE is arranged according to purchase processBefore ordered-OrderedAbout Item(aaa)拍卖的物品有问题Thank you for your contact with interest in our store and items.Sorry but we now have problem with the auction of the item. Thank you for your attention and please watch for the update of our listing if yo

2、u are still interested in our items.Thanks for your understanding in this matter. Welcome to contact us again soon.JesseThank you for your contact with interest in our store and items.For your information:This item can be applied to your device (compatible) and please take this item into your consid

3、eration.This item cannot be applied to your device. Sorry for the inconvenience!This item is for all cameras with *mm camera lens.You can get spare light bulbs in local electric shops and most online stores.Welcome to contact us again soon.JesseThank you for your contact. Welcome to visit our shop a

4、nd search for the item you may need. Please try to find the item you need with keywords (item name, device model, etc.) via the search bar in our shop. Hope you can enjoy shopping in our store!Thanks for your understanding in this matter. Welcome to contact us again soon.JesseEnded(edd)东西卖完了Thank yo

5、u for your contact with interest in our store and items. Sorry but this listing for this item has ended (not available) now. Please watch for our relisting if the item is restocked.Thanks for your understanding in this matter. Welcome to contact us again soon.JesseDiscount(idd/sdd)单次购买超过20件才能打折Thank

6、s for your contact, We are very sorry, but we provide discount in price if purchase over 20 in quantity in one order. Please advise.We are very sorry, but we cannot offer shipping discount (combined postage) as it is accumulated by each item size and total weight. We provide discount in price if pur

7、chase over 20 in quantity in one order. Thanks for your understanding in this matter. Welcome to contact us again soon.JesseInvoice.(iii)向买家发票请求打款Thanks for your contact. We will send you a money request via Paypal, you can pay us via that, please let us know if there is still any problem, we will b

8、e glad to help.Thanks for your understanding in this matter. Welcome to contact us again soon.JesseNo record查不到购买记录Thanks for your contact, sorry but we cannot locate your purchase record in our system. For this case:#1 Please confirm that you ordered the item from us? (If not, please turn to the co

9、rrect seller for your item.)#2 Please provide the buyerID (and transactionID if available) for the order of the item to us, meanwhile the approximate purchase date as well, so we can check from our end.Thanks for your understanding in this matter. Welcome to contact us again soon.JesseOnly paypal(oo

10、o)只能用paypalThanks for your contact. As a policy to protect buyer and sellers benefit, we only accept payment via paypal.Thanks for your understanding in this matter. Welcome to contact us again soon.JesseNo local pick up(lpp/llp)Thanks for your contact. We do apologize but our warehouses are no

11、t set up to accommodate pick up requests. To stop or hold an item is often very difficult as the items are processed with an automatic shipping process. It will be much easier for us to ship the item to your location.Thanks for your understanding in this matter. Welcome to contact us again soon

12、.JesseShipping to the place(hhh)运输不到目的地Thank you for your contact with interest in our store and items.As the auction page stated, we feel sorry but we do not offer shipping service for this item to your place.As stated on the auction page, we can ship the item to your place.Thanks for your understa

13、nding in this matter. Welcome to contact us again soon.JesseCannot just sale the item you want(jjj)不仅只销售你要的产品Thanks for your contact, please refer to the package contents in the auction page, we do not separate any items, exchange any part of the content or offer additional part to the package eithe

14、r. Welcome to visit our ebay shop and search for the certain item (parts) you may need. Thanks for your understanding in this matter. Welcome to contact us again soon.JesseC choice Thanks for your contact. Sorry for the inconvenience.There is only one color for this item in this auction. S

15、ometimes you may find the item picture with different colors but please refer to the package content in the auction page. Welcome to visit our shop and search for the item you may need in different color if available.This item may vary in color and randomly selected when dispatching as stated on the

16、 auction page.Thanks for your understanding in this matter. Welcome to contact us again soon.JesseWholesale(WWWW)批发Thank you very much for your interest. For all wholesale inquiries, please send email to:eshopicmanager (at) Please also include the following information.1) Model of item you wish to p

17、urchase2) quantity (more than 20 items)3) shipping addressIf these items and quantity are available, our wholesale manager will calculate total best price for you including shipping to your address, handling and insurance. If you wish to pay with PayPal, we can ONLY ship to a confirmed PayPal addres

18、s. Otherwise, you may pay via money order and we can ship to wherever you like. Also, we find it is very helpful for future service to you, if we can know how you plan to distribute the items you purchase. Do you sell in a store? Or website? Or are you simply purchasing a quantity for gifts or promo

19、tions. This information is used to better direct you in any future contacts regarding your purchase from us. If you should fail to receive a reply to your request it is due to low quantity, or unavailability. Thank you very much again.JesseOrdered-PaidWatch for payment(wwp)Thank you for the update.&

20、#160;We will watch for your payment. Meanwhile we have ebay assistant to file unpaid dispute automatically to get sale fee credit from ebay on the 8th day from sale date. If you need to keep away from the notice, we kindly suggest that you need to fulfill the payment for your order(s)

21、 asap. Thanks for your understanding in this matter. Welcome to contact us again soon.JesseNo payment yetThanks for your update. From our base, your payment has not been confirmed from our end. Would you please provide the transactionID to us, we can check it from our end. Meanwhile we have ebay ass

22、istant to file unpaid dispute automatically to get sale fee credit from ebay on the 8th day from sale date. Normally we will send it out within 2 business days once we get your payment. Thanks for your understanding in this matter. Welcome to contact us again soon.JesseUpdated Transaction

23、id(ERP无payment,客人update with transaction id, pls frd id to jen and reply:)Thanks for your update, I will check with accounting dept. to confirm the payment, normally the payment is processed automatically by system, unless some missing important info. In this situation, we have to look for and link

24、it to our system manually to get shipment processed. Thanks for your understanding in this matter. Welcome to contact us again soon.JesseEcheck(eee)到帐后发货Thanks for your contact. We noticed that you have paid on Paypal via eCheck which takes 3-5 business days to clear and appear on our Paypal account

25、. We will ship your order within 1 business day after your payment appears on our Paypal account.Thanks for your understanding in this matter. Welcome to contact us again soon.Jessepayment heldSorry for the inconvenience, your payment held - Inquiry by PayPal - Case ID: PP-937-964-728. Could you ple

26、ase contact paypal for assistance? Item will be sent out within 24 business hours after payment is confirmed from our end. Thanks for your understanding in this matter. Welcome to contact us again soon.Jessecancel order(ccc)Thank you for the update. We will send you a cancellation request via Ebay,

27、would you please respond to that to cancel this order, it does no harm to your paypal account. Welcome to contact us again soon.JesseNot marked as shippedThanks for your contact. Sorry for the inconvenience!We use our own system to process shipment for all paid transactions automatically, not just t

28、hrough eBay so sometimes it may not be marked as shipped on time. Thanks for your understanding in this matter. Welcome to contact us again soon.JessePaid-ShippedChange Shipping Address(ddd)D1. If sale status is OrderedThanks for your update. Sorry for the inconvenience!We are not allowed to change

29、your shipping address for the order you made from us. Please make sure you CHANGE/CONFIRM shipping address before you make the order. The paypal address MUST be the ONLY SHIPPING ADDRESS for your orders. This is for your protection.Thanks for your understanding in this matter. Welcome to contact us

30、again soon.JesseD2. If sale status is Paid(Change ERP status from Paid to Pending Refund/To tina: “pending refund”-“paid”) Thanks for your update. Please accept our sincere apologies for the inconvenience!Your payment has been received. Sorry but we are not allowed to change your shipping address fo

31、r the order you made from us. The paypal address MUST be the ONLY SHIPPING ADDRESS for your orders. It is our policy to ship to a buyer's registered PayPal address attached to payment only. So we can not change address directly, because it *violates* Paypal *protection policy* to ship an item to

32、 NON-PAYPAL-SHIPPING address. Occasionally we receive spam emails with requests to send item to address other than the address show on buyer's Paypal payment. To avoid Fraud, we must send the item to buyer's Paypal shipping address. Please understand this is for your protection.For this case

33、, we will issue refund to you via Paypal ASAP. You can reorder the item with updated shipping address and we would arrange the shipping for you asap.Thanks for your understanding in this matter. Welcome to contact us again soon.JesseD3. If sale status is Pending ship or ShippedThanks for your update

34、. Please accept our sincere apologies for the inconvenience!Sorry but we are not allowed to change your shipping address for the order you made from us. The paypal address MUST be the ONLY SHIPPING ADDRESS for your orders.It is our policy to ship to a buyer's registered PayPal address attached t

35、o payment only. So we can not change address directly, because it *violates* Paypal *protection policy* to ship an item to NON-PAYPAL-SHIPPING address. Occasionally we receive spam emails with requests to send item to address other than the address show on buyer's Paypal payment. To avoid Fraud,

36、 we must send the item to buyer's Paypal shipping address. Please understand this is for your protection.Your item has been shipped out to,ADDRESSFor this case we strongly suggest that:#1 Ask someone there to see if he/she can keep the package for you;#2 Contact local post office for possible de

37、livery or wait for our update for the undelivered package.Thanks for your understanding in this matter. Welcome to contact us again soon.JessesttThanks for your business, the shipping for your item is under processing.For your information, generally, we will send the item out in 24 business hours af

38、ter your payment confirmed from our end. *We use our own system to process shipment for all paid transactions automatically, sometimes the shipping status was not updated on time or delivery date varies. Sorry for the confusion!Thanks for your patience in advance. Welcome to contact us again soon.Je

39、sseNo tracking(nnn)Thank you for your business. Sorry to keep you waiting! Your item was arranged to send on DATE without tracking number and it is now on the way to your paypal address. Thanks for your patience in advance. Welcome to contact us again soon.JesseRefuse delivery(rff)Thanks for your co

40、ntact, your item was sent on DATE and it is now on the way to your paypal address.Normally we dont accept return for buyers order in mistake. For this case you can refuse the delivery when the item arrived in your paypal address. Further action would be taken when the item returned. Thanks for your

41、understanding in this matter. Welcome to contact us again soon.JesseTransit status(ttt)(仅限于国外发货的)T1. US/UKThank you for your business. Sorry to keep you waiting! Your item was sent on DATE to your paypal address as below, please confirm:From our base, your item had been shipped out via DHL with trac

42、king T# to your paypal address. Please keep contact with the courier for any updated information and check at: or For your information, due to our automatic dispatching system, we will send the item out in 24 business hours after your payment confirmed from our end.US buyers: 3-7 busi

43、ness days (approximately 1-2 weeks)UK buyers: 3-5 business days (approximately up to 1 week)Thanks for your patience! Welcome to contact us again soon.JesseT2. SFKThank you for your business. Sorry to keep you waiting! Your item was arranged to send on DATE without tracking number and it is now on t

44、he way to your paypal address as below, please confirm:For a lower cost of the item to you , we take STANDARD SHIPPING (from Hongkong) and it will get to you in 10-24 business days (approximately 2-5 weeks) for buyers once we send it out from our warehouse. Your understanding in this matter would be

45、 highly appreciated!*We use our own system to process shipment for all paid transactions automatically, sometimes the shipping status was not updated on time or delivery date varies. Sorry for the confusion!Thanks for your patience! Welcome to contact us again soon.JesseT3. EUThank you for your busi

46、ness. Sorry to keep you waiting! Your item was arranged to send on to your paypal address as below, please confirm:For your information, due to our automatic dispatching system, we will send the item out in 24 business hours after your payment confirmed from our end. And it will get to you in 5-12 b

47、usiness days (approximately 1-3 weeks) for buyers once we send it out from our warehouse. Thanks for your patience! Welcome to contact us again soon.JesseT4. CONTACT APThank you for your business. Sorry to keep you waiting! Your item was sent on DATE. We shipped it to your paypal address as below, p

48、lease confirm:As the item had been shipped out and is on the way, please feel ease to wait for the arrival. You can:#1 Ask families or neighbors to see if anyone keeps package for you;#2 Keep contact with local post office for more info as sometimes the delivery would be delayed or left in the post

49、office.For your information, the package would be delayed (even lost) due to the process with the carrier or conditions like bad weather, etc. Sometimes happens and please let us have your patience with us.*As the shipping for the item goes on, would you mind giving the package some more time for th

50、e arrival?Thanks for your patience! Welcome to contact us again soon.JesseTracking info(kkk)K1. UPSThanks for your business.From our base, your item had been shipped out on DATE via UPS with tracking T# to your paypal address. Please keep contact with the courier for any updated information and

51、 check at:Thanks for your patience! Welcome to contact us again soon.JesseK2. DHLThanks for your business.From our base, your item had been shipped out on DATE via DHL with tracking T# to your paypal address. Please keep contact with the courier for any updated informat

52、ion and check at: or Thanks for your patience! Welcome to contact us again soon.JesseK3. RMThanks for your business.From our base, your item had been shipped out on DATE via Royalmail with tracking T# to your paypal address. Please keep contact with the courier for any updated information

53、and check at:Thanks for your patience! Welcome to contact us again soon.JesseK4. PFThanks for your business.From our base, your item had been shipped out on DATE via Parcelforce with tracking T# to your paypal address. Please keep contact with the courier for any updated information and ch

54、eck at:Thanks for your patience! Welcome to contact us again soon.JesseK5. FEDEXThanks for your business.From our base, your item had been shipped out on DATE via Fedex with tracking T# to your paypal address. Please keep contact with the courier for any updated information and check&

55、#160;at:Thanks for your patience! Welcome to contact us again soon.JesseLost refund or replacement(lll)Thank you for your update. We are sincerely sorry that the item still hasn't arrived yet. From our base we are informed that the package was shipped on DATE, but we afraid that the package has

56、lost in transit, we are willing to offer full refund as compensation. Thanks for your understanding in this matter. Welcome to contact us again soon.JesseClaim for lostThanks for your contact. We would start a claim for the package with the carrier and the carrier would trace your package from their

57、 end. We would take further action for you when we have the result. The processing time varies and in this period we can do nothing but wait for the result. *As the claim would go on, would you mind giving the package some more time for the arrival?Thanks for your patience! Welcome to contact us aga

58、in soon.JesseUDI(udd/uud)UDI temp sent, add to rfThank you for your business, from our base, we had shipped your item out on (SHIPDATE), but got an undeliverable return from carrier on (RETURNDATE), we are here to inform you a full refund will be issued asap to your paypal account, would you please check then, meanwhile you can give this item another bid if it is still needed, please make sure your paypal address is updated.Thanks for your understanding in this matter. Welcome to contact us