18封最全亚马逊站内信邮件模板格式

1、精心整理1. 亚马逊卖家发货到达时间邮件模板Dear_,Thankyousomuchforyourgreatsupportonus.Usuallyittakesabout7-12daysfortheitemtoreachyou.Anyquestion,feelfreetocontactusandwewillreachyouatthesoonest.Bestregards2. 回复买家询问物流情况的邮件模板Dear_, Thanksforyourmessage.Hopeyouaregreat.Sorryfordisturbingyou,wetrackedyourshipping.Thepacka

2、geisnowonthewaytoyourplace(itisno wreachingyourlocalpostoffice).Internationalshippinginformationmaynotupdatesoprompt,usuallyittakesaround7-15daysforshipping.Couldyoupleasekeepyourpatienceandwaitforafewmoredays?Wewillkeeptrackingforyou,anynewswewillinformyouasap.Yourunderstandingwillbehighlyappreciat

3、ed.Bestregards3. 先填单 , 漏发货后，向客人解释的邮件模板Dear_, Thankyousomuchforyourgreatsupportandsorryforkeepingyouwaiting.Wecheckedthetrackinginformationfoundthereisnoupdateinformationasyousaid.Wewillcontactthepostofficetofindouttheproblem.Wewonderwouldyoustillwanttheitem,ifyes,informusthesizeandwewillresendyouasa

4、p.Ifnot,wewillmakeyouthefullrefund.Waitingforyourreply.Anyinconveniencehopeyourkindunderstanding.Bestregards4. 产品发货后，客户提出要换货的回信邮件模板Dear_, Thanksforcontactwithus. Sorrytotellyouthattheitemhavebeendispatched,andwecan'tchangeitforyounow. Weknewyoureceiveitanditisnotsuitableforyou. Toexpressourapolo

5、gize,weprovidefewsuggestionfollowingby:1. Wewillarrangeasuitablereplacementforyouforfree2. Wecanrefundfullpriceforyou.Whichonedoyouprefer?Sorryforallinconvenienceitledto.Lookingforwardtoyourreply.Sincerely,5. 亚马逊卖家邀 feedback 的邮件模板Dear-Thankyouforyourpurchase!Orderid_.Iamwritingtoconcernwhetheryouhav

6、ereceiveyouritem.Areyousatisfiedwithourproductandservice.Ifyouhaveanyquestionwithyourorder,pleasecontactwithus.精心整理精心整理Wewouldtryourbesttosolveit.Ifyouaresatisfiedwithourservices,wouldyoupleasegiveusahonortoshareyourfeelingonthefollowinglink:Thanksinadvance.Wewillreallyappreciatewithit.Haveaniceday!

7、Bestregards6. 买家要求退货，卖家回信邮件模板 ( 自发货 ) Dear-Thankyouforcontactingusregardingyourinquiry.Wefoundyourreturnrequest.CouldIknowthereasonwhyyouwanttorefund?Arethereanyissuesofourproduct?Ifyes,couldyousentthephotooftheissuesthuswecanhelpyoubetterandsubmittoQC.Willitbepossibletogivenewoneasacompensation?Orh

8、owaboutwemakeyouapartialrefundasawaytomakeupforthis?Lookingforwardtoyourreplysoon.Bestregards7. 亚马逊客户退货的询问原因邮件模板Dear-Thankyousomuchforyourgreatsupportonus.Sosorryfortheinconvenienceitcaused.CouldIknowthereasonwhyyoureturntheitem?Arethereanyissuesofourproduct?Ifyes,couldyousentthephotooftheissuesthus

9、wecanhelpyoubetterandsubmittoQC.Waitingforyourreply.Bestregards8. 客户询问货物的 trackingnumber 的回信邮件模板DearYourpatienceandunderstandingaregreatlyappreciated.Ifyouhaveanyotherquestionsorconcern s,feelfreetocontactus.Bestregards9. 索取 Review 模板 Dear ,MynameisXandIamtheownerofYourAmazonStoreName.Iwanttopersona

10、llythankyouforbeingoneof ourcustomers!Inoticedthatyourorderwasdeliveredrecently.ProductOrdered:XYourorder:?insertcustomer'sorder#insidethesebracketsanddeletebracketsIhopethatyou'vehadachancetotrytheproduct.Iwanttomakesurethatyouare100%happy.Ifyouhave 精心整理精心整理anyissues,pleasereplytothisemails

11、oIcanmakeitright!(Infact,Ilovetohearfrompeoplewhoareenjoyingmyproducts,soI'dliketohearfromyouevenifeverythinghasgonesmoothly!)Ifyouarenotsatisfiedwiththeproduct,pleasegiveusachancetomakeitright!Respondtothisemai l,andIwilldowhateverittakestomakeyouhappy.We'dbehonoredtogetyourhonestexperience

12、andsuggestionoftheproduct!?ThankyouagainfororderingfromYourAmazonStoreName.Wetrulyappreciateyourbusiness.WeLOV Eourcustomersandwewillalwaysbehereifyouneedus.Wishingyouthebest,10. 亚马逊的商品被跟卖，发警告信的邮件模板Dear?“?B?” ,?Ithascometoourattentionthat“?B?”isusingthe"A"trademarkwithoutlicenseorpriorwrit

13、tenauthorizationfrom"A".?"A"holdsfederaltrademarkregistrationsintheUnitedStates.So?“?B?”listingsviolate"A"trademarkandintellectualpropertyrights.YouarealsoinbreachofAmazonsParticipationAgreement.Therefore,wedemandthatyouimmediatelyremovealllistingsonAinwhich“?B?”utilize

14、sourtrademarksandimagesprotectedbycopyright.“ ?B? ” currentlyhasatleastonelistingonAforproductsthatutilize“ A s”trademarksand/orcopyrightswithout?authorization.Seethefollowing?ASIN:B001234567(写自己的 ASIN)"A"istheonlyentityauthorizedtoprovideauthorizationtosellitsproductsonA.Yourlistingconsti

15、tutesaviolationof?"A's"trademarkrights,copyrights,andAmazonsParticipationAgreement.“?B?”'sinfringinglistingsmustberemovedimmediatelytopreventdamageto"A"brandandlostsales.While"A"hasmanyoptionsavailableunderthisstate.Butwewouldprefertoresolvethismatteramic ably.P

16、leaseconfirmtousinwritingwithin24hours,thatyouhave:(1)Removedallof"A s"trademarksandcopyrightmaterialfromyourAlistingsandanyotherwebsiteorpublicd isplayyouoperate;(2)Removedallof"A s"listingsofproductsitclaimstobeassociatedwith"A s",includingbutnotlimitedtotheASINsliste

17、dabove精心整理精心整理Thankyouforyourattentiontothismatter.Pleasecontactusifyouhaveanyquestions.Legalonbehalfof"A"11. 邀请顾客成为老客户群邮件Dear_,Thanksforyourkindlysupportfor店铺名 .Toexpressour grateful,wewanttoinviteyoujoininour“VIPteam(自己取名) ”OurVIPteammember(自己取名 )canexperienceournewproductinadvanceandenj

18、oydiscount.JustcontactuswithorderIDbycontactingouremailonattachment.(把邮箱放在附件上)Wearewaitingforyouremail.Haveagoodtime.Bestregards,12. 买家不知道如何使用产品的回信邮件模板Dear , Thankyouforcontactingusregardingyourinquiry. WearereallygratefulwithyourquestionThuswecanrealizeourshortageofproductlisting.Wewillupdateourlis

19、tingtoperfectourproductinformation.Thereisthelatestinstructionofourproduct.Pleasechecktheattachmentforyourreference.Ifyoustillhaveanyquestion,pleasebefreetocontactwithus. WewilldoourbesttohelpyouASAP. Bestregards,13. 给买家补发自发货售后件的通知模板Dear , Hopeyouarefineanddoingwell. Wehavealreadyarrangethereplaceme

20、nttoyouforyourreference. ( 产品具体参数 )Thetrackingnumberis_,pleaseclicktheattachmenttogetmoredetail.Itwilltake7-10daytoarriveyourcitybecauseofthelongdistance.Thanksforyourkindlyunderstandingandsupport.Ifyoustillhaveanyquestion,pleasebefreetocontactwithus.WewilldoourbesttohelpyouASAP.Bestregards,14. 差评跟进

21、邮件 ( 进度一 ) Dear , Howareyourecently?Hopeyouandyourfamilyaregood.Wefoundyourreviewfor( 产品 ).WearereallysorryfortheinconvenienceitcausedToexpressourapologize,weprovidefewsuggestionfollowingby:1. Wewillarrangeasuitablereplacementforyouforfree2. Wewillprovideaclaimcodeforyou.3. Orrefundall精心整理精心整理Whicho

22、nedoyouprefer?Lookingforwardtoyourreplysoon.Bestregards,15. 差评跟进邮件 ( 进度二 ) DearHopeyouhaveagreattime.Iamwritingtoconcernwhetheryouhavereceivethereplacement.Ifyoustillhaveanyquestionwithyourorder,pleasecontactwithus.Wewouldtryourbesttosolveit.Ifyouaresatisfiedwithourservices,couldyoudomeabigfavortoupgradethereivew?Thefollowinglink:Itisreallyimportantforme.Wewillreallyappreciateforit.Sincerely,16. 客户订购多个产品，卖家发邮件确认产品订单Dear，Thankyousomuchforyourgreatsupportonus.Wehavereceivedyourorderof “ XXXXXX”