（新课标）高三英语一轮复习 专项技法12 应用文写作之投诉信课件 外研版

1、技法技法1212应用文写作之投诉信应用文写作之投诉信 写作点拨 在生活中，人们经常会遇到一些令人伤脑筋的事情，比如消费利益受损、正常生活和工作受到干扰等，此时写封投诉信不失为一个解决问题的办法。 投诉信通常包括以下几个方面的内容：说明投诉的原因并表示遗憾；实事求是地阐述问题发生的经过，切记不要夸大其词；指出问题引起的后果；提出批评及处理的意见或敦促对方采取措施，或者提出所希望的赔偿以及补救方式。组织提纲时要遵循“三步走”的写作规律：返回目录返回目录技法技法1212应用文写作之投诉信应用文写作之投诉信 第一段：表明来信所要投诉的问题，尽可能做到客观礼貌，给读信人留下好印象。应该记住读信人不一定就

2、是错误的责任人，他的合作对事情的最终圆满解决有着非常重要的作用。 第二段：写明投诉的原因、问题的经过及产生的后果。可以说具体的理由，也可以说问题的具体体现方式。 第三段：提出解决方案，不需展开。这段应体现书信的礼貌原则，可以用类似“如果你能，我将十分感激”这样的表达方式，还要注意做到公平、公正。返回目录返回目录技法技法1212应用文写作之投诉信应用文写作之投诉信 词句模板 1段首常用语：(1)I am writing to make a complaint about(2)I am most reluctant to complain，but(3)One annoying aspect of

3、your service is(4)I have been pleased with your services for years，but now I feel very disappointed.(5)I would like to draw your attention to the problem/fault(6)I am writing to inform you that I findunsatisfactory.(7)I wish to express my dissatisfaction/disappointment about返回目录返回目录技法技法1212应用文写作之投诉信

4、应用文写作之投诉信2段尾常用语：(1)It would be highly appreciated if you could(2)I believe you will take my complaints seriously and(3)I hope you will give due attention to this matter.(4)I would like to get this matter settled by the end of this month.(5)I could not be more satisfied if you can kindly(6)I would ap

5、preciate it very much if you could返回目录返回目录技法技法1212应用文写作之投诉信应用文写作之投诉信3投诉信格式模板：Dear _， I am _ (自我介绍). I feel bad to trouble you but I am afraid that I have to make a complaint about _(抱怨的事情) The reason for my dissatisfaction is _(总体介绍). In the first place, _ (抱怨的第一个方面). In addition, _(抱怨的第二个方面). Under

6、 these circumstances, I find it _(感觉)to _(抱怨的方面带来的后果)返回目录返回目录技法技法1212应用文写作之投诉信应用文写作之投诉信 I appreciate it very much if you could _(提出建议和请求), preferably _(进一步的要求), and I would like to have this matter settled by _(设定解决事情的最后期限) Thank you for your consideration and I will be looking forward to your reply

7、.Yours sincerely，Li Ming返回目录返回目录【活学活用【活学活用】假设你是李华，前几天你参加了假设你是李华，前几天你参加了 Cloud Travel Agency组组织的长白山三日游。下面是该旅行社的广告，请根据下织的长白山三日游。下面是该旅行社的广告，请根据下面广告中箭头所指内容对其不实之处向消费者协会写一面广告中箭头所指内容对其不实之处向消费者协会写一封投诉信。封投诉信。返回目录返回目录技法技法1212应用文写作之投诉信应用文写作之投诉信注意：注意：1词数词数100左右；左右；2可以适当增加细节，以使行文连贯；可以适当增加细节，以使行文连贯；3信的开头已为你写好。信的开

8、头已为你写好。Dear Sir or Madam，Im writing to express my complaint about the service of Cloud Trave Agency._返回目录返回目录技法技法1212应用文写作之投诉信应用文写作之投诉信 解析解析 One possible version： Dear Sir or Madam， Im writing to express my complaint about the service of CloudTravelAgency. A few days ago, I joined a three-day trip t

9、o Changbai Mountain with this travel agency. I found a few differences between their ads and action. As they say, they provide a large air-conditioned bus, but we only rode in a shabby bus without any air-conditioner. Yes, they served us lunch, but the food tasted terrible, some even with sand. We d

10、idnt enjoy any kind of shower; we only bathed in cold water. 返回目录返回目录技法技法1212应用文写作之投诉信应用文写作之投诉信As for sightseeing, the guides led us to several expensive souvenir shops, which wasted us much time. As a result, two scenery spots were left unseen in the end. We do hope something can be done to prevent such things happening again.Regards，Li Hua返回目录返回目录技法技法1212应用文写作之投诉信应用文写作之投诉信路漫漫其修道远，吾将上下而求索。屈原读不在三更五鼓，功只怕一曝十寒。郭沫若