新职业英语旅游英语Unit 2

1、Unit 2 Receiving TouristsUnit 2Receiving TouristsUnit 2 Receiving TouristsWarming-upReading AListeningSpeaking4123Reading B5Writing6Project7Vocabulary and Structure8Self-evaluationGrammar109Unit 2 Receiving TouristsTask 1Task 2Unit 2 Receiving TouristsTask 1 Being a tour guide, you should be familia

2、r with the logos of different travel agencies. Match each logo with its agencys English name.A_ B_ C_ D_China Travel Service 2. China International Travel Service3. China Comfort Travel 4. China Youth Travel Service3421Unit 2 Receiving TouristsTask 2Please explain the main duties of a tour leader, l

3、ocal guide and scenic spots guide.Suggested AnswersA tour leader leads a group overseas. His job entails ensuring the tourists get what they paid for,facilitating the flight, protecting the safety of tourists, solving problems and making sure they have a goodtime.A local guide should carry out the t

4、ravel plan and offer the activities arrangement, explanation andinterpretation services to the tour tourists in certain local area.A scenic spots guide arrange the tour activities at a scenic spot. His job entails providing commentary,routing the tour and seeing that people have a good time at the s

5、cenic spot.Unit 2 Receiving TouristsReading ATextTask 1Task 2Task 3Task 4Background InformationUnit 2 Receiving TouristsTask 1Before reading the passage, briefly discuss the procedure of receiving tourists at the airport in English.Unit 2 Receiving TouristsReading AReceiving Tourists at the Airport

6、On the day a tour group arrives, there are many jobs for a tour guide to do to ensure that everything goes _. Before the arrival of a tour group, a tour guide has a number of duties to_. Firstly, you should call the reception desk at the airport to confirm the exact time of arrival of the flight. Th

7、en contact the bus driver to pick you up and travel on the bus to the airport.smoothlyattend toUnit 2 Receiving Tourists On the way to the airport, it is best to remind the driver what is on the tour itinerary and ensure that he has a copy. Please make sure that you arrive at the airport at least 30

8、 minutes before the arrival time of the flight. Secondly, when arriving at the airport, make sure that the driver chooses a convenient parking space so that the tourists will be able to get on the bus easily and safely. Unit 2 Receiving Tourists Thirdly, go to the airport lobby and reconfirm the arr

9、ival time. Then contact a porter and tell him where the bus is so that he knows where to take the luggage. Fourthly, go and stand by the exit barrier with the tour flag or a sign. Make sure you will be easily seen so that the tourists can recognize you as soon as they .parkedexitUnit 2 Receiving Tou

10、rists International groups often have a tour leader with them, so make contact as soon as you can. You can ask questions like this: “Excuse me, are you the UC Tour Group?” or “Are you Mr. Smith from the MRB Travel Agency of Australia?” Then you should tell him your name and your travel agency. Check

11、 the names and number of tourists with him or her. Next, check that all the luggage has been claimed and collected by the porter for to the bus.transferUnit 2 Receiving Tourists When everybody is ready, guide the tour group to the bus and ask the driver to help the tourists store their luggage. Stan

12、d by the door of the bus, smiling and silently _ to make sure everyone is on board.countingUnit 2 Receiving Tourists 机场接团机场接团 在旅游团到达的当天，导游要做很多工作以确保在旅游团到达的当天，导游要做很多工作以确保接团工作一切顺利。接团工作一切顺利。 在旅游团到来之前，导游有很多事项需要处理。在旅游团到来之前，导游有很多事项需要处理。首先，给机场接待处打电话，确认航班抵达的首先，给机场接待处打电话，确认航班抵达的确切时间，然后联系巴士司机来接你，并一起前往确切时间，然后联系

13、巴士司机来接你，并一起前往机场机场。Unit 2 Receiving Tourists 在去机场的路上，最好提醒司机旅游行程安排，并在去机场的路上，最好提醒司机旅游行程安排，并确认司机也有一份行程表。确保在航班抵达前确认司机也有一份行程表。确保在航班抵达前3030分钟分钟到达机场。到达机场。 其次，到达机场时，确保让司机找到一个方便的位其次，到达机场时，确保让司机找到一个方便的位置停车，这样能够让游客们快捷、安全地上车。置停车，这样能够让游客们快捷、安全地上车。Unit 2 Receiving Tourists 第三，去机场大厅重新确认航班抵达时间，然第三，去机场大厅重新确认航班抵达时间，然后

14、联系行李员并告知停车位置，让他知道要把行后联系行李员并告知停车位置，让他知道要把行李搬运到哪里。李搬运到哪里。 第四，带好导游旗和标志牌站到出口处。确保第四，带好导游旗和标志牌站到出口处。确保你很容易被看到，这样游客一出来就能找到你。你很容易被看到，这样游客一出来就能找到你。Unit 2 Receiving Tourists国际旅游团往往有一个领队，所以应尽快与其取得国际旅游团往往有一个领队，所以应尽快与其取得联系。你可以像这样询问：联系。你可以像这样询问：“打扰一下，请问你们打扰一下，请问你们是是UCUC旅游团的吗？旅游团的吗？”或或“您是来自澳大利亚您是来自澳大利亚MRBMRB旅行旅行社的

15、史密斯先生吗？社的史密斯先生吗？”然后，你应该告诉他你的名然后，你应该告诉他你的名字和旅行社名称，和他字和旅行社名称，和他/ /她一起核查游客名单和人数她一起核查游客名单和人数。接下来，核实所有的行李已被认领，并由行李员。接下来，核实所有的行李已被认领，并由行李员送到巴士上。送到巴士上。Unit 2 Receiving Tourists 当所有人都到齐后，带领旅游团去乘车，并请司当所有人都到齐后，带领旅游团去乘车，并请司机帮助游客存放他们的行李。你应站在车门边，面机帮助游客存放他们的行李。你应站在车门边，面带微笑，默数游客人数，确保每个人都已登车。带微笑，默数游客人数，确保每个人都已登车。Un

16、it 2 Receiving Touristsad. without difficulty, problems, or delaysReading Ae.g. Our arrangement ran smoothly.Once installed, the network performedsmoothly.smoothlyUnit 2 Receiving Touristsattend toe.g. I must attend to this matter.You have some important business to attend to.Reading A to deal with

17、business or personal mattersUnit 2 Receiving Touristsparke.g. Let me park the car near the stadium.Where did you park your car yesterday?v. to put a car or other vehicle in aparticular place for a period of timeReading AUnit 2 Receiving Touristsexite.g. We exited into a back alley via the fire door.

18、Your passport will be checked when you enter and exit the port; get it ready soon.Reading Av. to leave a placeUnit 2 Receiving Touriststransfere.g. The software is a good transfer of data.The next stop is the transfer point for thetrolley.n. the act of moving something fromone place to anotherReadin

19、g AUnit 2 Receiving Touristscounte.g. I can count to ten in Japanese.Lets count the people who are going forthe spring outing.Reading Av. to calculate the total number of thingsor people in a groupUnit 2 Receiving TouristsReading AComplete the following table according to the passage.Task 2Keys:1. c

20、onfirm the exact time of arrival of the flight2. pick you up3. what is on the tour itinerary; he has a copy4. the driver chooses a convenient parking space5. reconfirm the arrival time6. to take the luggage7. Go and stand by the exit barrier with the tour flag or a sign8. the names and number of tou

21、rists9. has been claimed and collected by the porter10. everyone is on boardUnit 2 Receiving TouristsReading ADecide whether the following statements are true (T) or false (F) according to the passage.Task 31. The tour guide should go to the airport by himself.2. The tour guide should arrive at the

22、airport ten minutes before the arrival time of the flight.3. The tour guide should wait for the tour group in the bus.4. When arriving at the airport, the tour guide should go to the airport lobby and reconfirm the arrival time.5. The tour guide should get on the bus firstly and count the number of

23、tourists.FTFFFUnit 2 Receiving TouristsReading AThere are always some unexpected incidents on receiving tourists. As a tour guide, you should know how to deal with them. Discuss in groups and complete the following table.Task 4Unexpected incidentsMeasuresA tourist is missing at the airport.Contact h

24、im with your mobile phone firstly. If you still cant reach him, you can inform him by airport broadcasting.A tourist becomes seriously ill on the way to the hotel.Send him to the nearest hospital immediately, then report to your travel agency.A tourists wallet was lost at the airport.Take the touris

25、t to the lost-and-found office to register the lostproperty.Unit 2 Receiving TouristsTask 2Task 3Task 4Task 5Task 1Unit 2 Receiving TouristsListeningTask 1 Li Xiang is a tour guide from China International Travel Service. He is waiting for a tour group from Canada at the airport. Listen to the conve

26、rsation between Li Xiang and the groups tour leader and fill in the blanks with what you hear.Key1. ten oclock2. a piece of luggage3. luggage enquiry desk4. right-hand5. passengers passportUnit 2 Receiving TouristsListening Li Xiang: Hello, is that Alice speaking? This is Li Xiang from China Interna

27、tional Travel Service.Alice: Yes, this is Alice.Li Xiang: Its ten oclock already. The plane landed an hour ago but I still havent seen you. Is there anything wrong?Alice: Well yes, there seems to be a piece of luggage missing. It hasnt arrived on the luggage carousel. Were not sure what to do.Li Xia

28、ng: Dont worry. Just go to the luggage enquiry desk to ask for help.Alice: Could you tell me where it is?Li Xiang: Its in the right-hand corner on the second floor. Dont forget to take the passengers passport and the luggage tag.Alice: Thank you.Li Xiang: Oh, by the way, you will need to describe th

29、e luggage.Alice: OK. Ill go up to the second floor at once.Li Xiang: See you later.Unit 2 Receiving TouristsListeningTask 2 Li Xiang is meeting Alice at the airport. Listen to the conversation and decide whether the following statements are true (T) or false (F).Keys:1. T 2. T 3. F 4. FUnit 2 Receiv

30、ing TouristsListeningAlice: Excuse me, are you Li Xiang from China International Travel Service?Li Xiang: Yes, I am. Are you Alice from Canada?Alice: Yes. Nice to meet you at last.Li Xiang: Nice to meet you, too. Welcome to Dalian.Alice: Thank you. Were all very happy to be here.Li Xiang: Oh, have y

31、ou found the missing luggage?Alice: Yes, thanks to the clerks help. Sorry to be so late. I hope it wont affect our itinerary.Li Xiang: No, it doesnt matter. I just hope everyone is feeling happy and relaxed.Alice: Were fine and looking forward to visiting the city.Li Xiang: Is this your first time h

32、ere?Alice: No, Ive been here twice before. I like Dalian and hope the group will too.Li Xiang: Well, Ill try my best to make sure you all take back only good memories.Alice: Thank you. Li Xiang: Is everyone here?Alice: Yes, were all here, including all the luggage!Li Xiang: Haha, well lets get on th

33、e bus.Alice: Alice: OK, lets go. Unit 2 Receiving TouristsSuggested Answers1. 14.2. There are three more people in the group.3. Use the washrooms to freshen up.4. About one hour.ListeningTask 3Wang Feng is a tour guide from China Youth Travel Service. He is meeting the tour leader Jane at Xian Airpo

34、rt. Listen to the conversation and answer the following questions.Unit 2 Receiving Tourists ListeningJane: Excuse me, are you Wang Feng from China Youth Travel Service?Wang Feng: Yes, are you Jane?Jane: Yes. Nice to meet you.Wang Feng: Nice to meet you, too. Welcome to Xian. You told me in an email

35、that three more people will join the group fromShanghai. Are they here now?Jane: Yes, now there are altogether 15 of us.Wang Feng: Oh, then well have to book some more rooms. How many more do we need?Jane: Two. One double and one single. Sorry to cause you trouble.Wang Feng: No trouble at all. Is ev

36、eryone here?Jane: Yes, were all here.Wang Feng: What about the luggage?Jane: All of the luggage is here, 22 suitcases altogether.Wang Feng: OK. Shall we get going?Jane: Yes, fine, but some people may want to use the washrooms to freshen up.Wang Feng: Ladies and gentlemen, our bus is waiting outside

37、and our journey to your hotel will take about one hour. So, if anyone wants to wash their hands before getting on the bus, the washrooms are over there on the left.Unit 2 Receiving TouristsListeningTask 4 Wang Feng is answering a tourists questions on the bus. Listen to the conversation and choose t

38、he best answer to each of the following questions.Keys:1. D 2. C 3. B 4. B 5. CUnit 2 Receiving TouristsListening Tourist: Mr. Wang, where are we now?Wang Feng: Were on the way to the center of Xian City. Ahead of us is the City Wall built during the Ming Dynasty.Tourist: It looks very high.Wang Fen

39、g: Yes, its 12 meters high. There are fourgateways, and this is the North Gate. Now were entering the North Street.Tourist: Is that a theater over there?Wang Feng: Yes, its the May 4th Theater. It was built with contributions from a number of artists in the 1950s. The theaters name was written by Mr

40、. Mei Lanfang, a famous master of Peking Opera.Tourist: Mm. Its a very attractive building. And whats this place called?Wang Feng: This is the Xihuamen Gate. Well have a chance to visit it and Ill explain all about it then.Unit 2 Receiving TouristsListeningTask 5On the way to the hotel, Wang Feng is

41、 speaking to the tour group. Listen to the passage and fill in the blanks with what you hear.Keys:1. Chinese cooking2. tomorrow morning3. set off4. walking shoes5. sweaterUnit 2 Receiving TouristsListening Everybody, well arrive at the hotel in about 15 minutes. Before we check in, Id like to mentio

42、n a few things. The hotel we are going to stay in has 300 rooms and five spacious Chinese dining halls offering many different styles of Chinese cooking. They are all located on the second floor. This evening and tomorrow morning we will eat in the Dragon Room.Because you must be very tired after yo

43、ur long flight, we have not made any arrangement for this evening. However, tomorrow morning, we will go to visit the Terracotta Warriors. So, breakfast will be served at 7:30 and we will set off at 8:30. Please remember to wear comfortable walking shoes. It will be warm and dry tomorrow but you may

44、 want a sweater with you.Well, here we are at the hotel. Please take all your belongings with you. Once you have checked in, there is a little time for you to get settled and relax. Dinner is at 7:00 in the Dragon Room.Unit 2 Receiving TouristsTask 2Task 3Task 4Task 1Unit 2 Receiving TouristsSpeakin

45、gTask 1 Work in pairs. Lily, a tour guide from CTS, is meeting Mr. White, the tour leader of a tour group from Canada. Practice making a short conversation with reference to the expressions below.LilyMr. White Welcome to Beijing. Glad to meet you. Im your local tour guide during your stay in Beijing

46、. I hope you will have a pleasant stay here. Glad to meet you, too. Thank you for coming to meet us. Allow me to introduce you to the group.Unit 2 Receiving TouristsSpeakingTask 2 Work in pairs. Practice making a conversation between a local guide and a tourist about finding his/her missing luggage

47、at the railway station with reference to the expressions below.TouristLocal guideMy briefcase is missing.Black, about 20 cm wide and 30 cm long.What should we do now?Dont worry. Ill help you find it.What color is it? Whats the size?Lets go to the Lost and Found.Unit 2 Receiving TouristsSpeakingTask

48、3 Work in pairs. A local guide is calling the tour leader of a tour group from abroad. Practice making a conversation according to the instructions below.Local guideTour leaderSay hello. Introduce yourself.Wait at the airport exit for 40minutes. Ask if there is anyproblem.Suggest that they go to the

49、airport reception desk to askfor help.Promise to inform the restaurant.Say hello.Explain there is a child missing.Ask the guide to help informthe restaurant of their being late.Express thanks.Unit 2 Receiving TouristsSpeakingTask 4 Task 4 Suppose you are a tour guide who is explaining the itinerary

50、to the tourists. Practice making a presentation according to the information below.ItineraryItineraryDay1MorningVisit the Museum of Terracotta Warriors and Horses of Qin Shihuang.AfternoonVisit the Huaqing Hot Spring, then have the local specialty dumpling dinner in the evening.Day2MorningDrive for

51、two hours to Huashan Mountain, one of the most famous mountains in China, which is known for its steep cliffs.AfternoonTake cable car to North Peak of Huashan Mountain.Day3MorningVisit the City Wall.AfternoonVisit the Provincial History Museum, then leave for Guangzhou by plane.Unit 2 Receiving Tour

52、istsTask 1Task 2TextReading BTask 3 Unit 2 Receiving TouristsReading BOn the Way to the Hotel Ladies and gentlemen, welcome to China. My name is Victor Zhang, and Im your guide here in Beijing. This is Mr. Wang, our driver. Well be using this bus for the next few days. If you have any requests, plea

53、se do let me know. I sincerely hope that you will enjoy your stay here. Now, we are on our way to your hotel, the famous Beijing Hotel. It will take us about 40 minutes to get there. The time here in Beijing now is 17:10. We are 13 hours ahead of New York, so you need to move your watches on by 13 h

54、ours if you havent done so yet.Unit 2 Receiving TouristsReading B Beijing, located in the northeast of China and surrounded by Hebei Province, covers an area of 16,800 square kilometers. Its population is about 20 million. It is the center of Chinas political, cultural and economical activities. Lad

55、ies and gentlemen, please look out of the right-hand windows. You will have a good view of the Olympic Park with the famous Birds Nest stadium and the Water Cube. The day after tomorrow well pay a visit there.Unit 2 Receiving TouristsReading B Chinese history has strewn the land of Beijing with site

56、s of cultural and historical interest. Some of them, such as the Great Wall, the Forbidden City, the Temple of Heaven, and the Summer Palace are World Cultural Heritage Sites. The famous Forbidden City is in the center of the city. Tomorrow morning well pay a visit to it. There is a popular saying w

57、hich goes: “No dining experience is complete without sampling the delicacy of Peking Roast Duck.” This evening will be your opportunity to eat delicious roast duck in Beijing and then we will go to the theater to see a short performance of Peking Opera and an acrobatic show. Well, now we arrive at t

58、he hotel. Please remember to bring everything with you.Unit 2 Receiving TouristsReading B前往酒店途中前往酒店途中 女士们、先生们，欢迎来到中国。我叫维克多 张，是贵团在北京旅游的导游。这是我们的司机王先生。在接下来的几天，我们将乘坐这辆车。如果您有什么要求，请一定告诉我。衷心地希望您在这里过得愉快。 现在，我们正在前往酒店著名的北京饭店，路上大约需要40分钟。现在是北京时间17:10。这里的时间比纽约早13个小时，如果您还没有调整时间，请把您的表往前调13个小时。Unit 2 Receiving Tour

59、istsReading B 北京位于中国东北部，四周被河北省包围，占地面积16,800平方公里，人口两千多万。北京是中国的政治、文化和经济中心。 女士们、先生们，请向您右手边的窗外看，您会看到奥林匹克公园的美景，著名的鸟巢和水立方就坐落在这里。后天，我们将去那里参观。Unit 2 Receiving TouristsReading B 中国历史让北京这片土地遍布文化、历史古迹。其中一些，如长城、故宫、天坛和颐和园，被列为世界文化遗产。著名的紫禁城坐落在市中心。明天上午，我们将去那里参观。 常言道：“没品尝过北京的烤鸭，就不算吃过北京的美味。”今天晚上您就会有机会吃到北京烤鸭，然后我们将去剧院观

60、看京剧和杂技表演。 好的，现在我们到酒店了。请带好您的物品下车。Unit 2 Receiving TouristsReading BTask 1 The following are the aspects that may be included in a welcome speech. Read the passage and tick off the facts mentioned in it.Keys: 1. population 2. location3. history 4. climate5. education 6. food7. time 8. culture9. perfor