高职高专英语第一册 Unit 4Making a Telephone Call

1、Unit 4 Making a Telephone Call Teaching aims:1 students grasp focal words and expressions 2 students grasp how to make a telephone callImportant points: How to make a telephone call Difficult points: Focal function and patterns New words studyPhone n. 电话；耳机，听筒 vt. 打电话 vi. 打电话 You stop at home until

2、I phone you. 我不给你打电话，你就呆在家里。 I bated my breath and waited by the phone. 我屏住呼吸等候在电话机旁。Design vt. 设计；计划；构思n. 设计；图案vi. 设计 He chicaned every detail of the design. 他对设计的每一细节都加以挑剔。 We have to rely on him to make the design. 我们不得不仰仗着他来进行这项设计。Designer n. 设计师；谋划者 adj. 由设计师专门设计的；享有盛名的；赶时髦的Arrange vt. 安排；排列；整理

3、vi. 安排；排列；协商arrange for 安排；为做准备 How do you arrange the dials? 你如何安排这些开关? Can you arrange a meeting with the premier? 你能安排与总理会晤吗?arrangement n. 布置；整理；准备Bank n. 银行；岸；浅滩；储库vt. 将存入银行；倾斜转弯vi. 堆积；倾斜转弯central bank 经中央银行 commercial bank 商业银行 bank of china 中国银行 world bank n. 世界银行 bank account 银行存款；银行往来帐户 ban

4、ker n. 银行家；银行业者；掘土工 New words studyDialogues studyDialogue A: One Moment, pleasel1. listen and read following CDl2. language pointsl3. do exercises to dialogue A Wang Fang is the secretary of a shoe factory. She is phoning the Business Design Center in Beijing. She wishes to arrange a meeting betwee

5、n Mr. Li, her manager, and Mr. Smith, who is in charge of an exhibition. Operator: Business Design Center. Good morning. Can I help you? Wang: May I speak to Mr. Smith, please? Operator: Who is calling, please? Wang: This is Miss Wang from Shanghai No. 1 Shoe Factory. Im phoning from Shanghai. Opera

6、tor: One moment please. Wang: Hello? Operator: Im trying to connect you. Hold the line, please. Operator: Hello, Miss Wang, youre through. Mr. Smiths number is ringing. Wang: Thank you. Dialogue A: One Moment, pleaseNotes to dialogue A 1. She is phoning the Business Design Center in Beijing. 1) 这句话用

7、的是现在进行时态。现在进行时由be + 动词的现在分词即v+ing 构成(注意phone 加ing时末尾不发音的字母e被去掉了，其它末尾有不发音的字母e的动词也要这样处理；动词末尾音节为单元音 + 单辅音构成，又重读时要双写该辅音字母再加ing，如stitting)，表示此时或现阶段正在进行的动作，有时也用于表示动作即将发生。 eg. The woman secretary is making a telephone call with her mobile phone. 女秘书正用手机打电话 The woman secretary isnt making a telephone call w

8、ith her mobile phone. Is the woman secretary making a telephone call with her mobile phone? Yes, she is. / No, she isnt. What is the woman secretary doing? (对动作，即上面的划线部分提问) 2) phone/ring/call sb. 或make a telephone call to sb. 给某人打电话打长途是 make a long distance call phone 是telephone 是简略形式，如同： exam - exa

9、mination考试 lab - laboratory实验室 math(s) - mathematics 数学 Business Design Center 是专有名词，单词首字母大写 Notes to dialogue A2. She wishes to arrange a meeting between Mr. Li, her manager, and Mr. Smith (who is in charge of an exhibition). her manager 是Mr. Li 的同位语，同位语的作用是对前面的名词做进一步说明。第二单元对话A中有Wu Yong, a boy stud

10、ent.其中a boy student就是Wu Yong的同位语。 Mr. Smith (who is in charge of an exhibition) 中的who 引导一个定语从句修饰Mr. Smith，对他做进一步说明。in charge of 我们学过，意为“负责”。 3. Who is calling, please? 请问您是哪位？ 这是打电话的特定用语，不象平时说Who are you? 第六、八、九三个单元我们专门学习电话用语，请同学们留意标注了词组的课文中要求会背、会默的斜体的表达法。 4. This is Miss Wang from Shanghai No.1 sho

11、e Factory. 打电话时回答Who is calling, please? 不说Im而说This is 还可以说： This is speaking. 或干脆说 Speaking. 5. Im phoning from Shanghai. 这句话用的是现在进行时态。注意介词from 表示“从”。 6. One moment, please. 这是祈使句，前面省略了you 和wait。 译文对话一 请稍等 王芳是一家制鞋厂的秘书。她正在给北京的商业设计中心打电话。她想给她的经理李先生和负责鞋展的史密斯先生安排一次会面。 接线员：商业设计中心。早上好。您要哪里？ 王小姐：请接史密斯先生。 接

12、线员：请问您是哪里？ 王小姐：我是上海第一制鞋厂的王小姐。我是在上海给您打电话。 接线员：请稍候。(过了片刻) 王小姐：喂？ 接线员：我正在给你接线。请别挂机。 接线员：喂，王小姐，接通了。史密斯先生的电话响了。 王小姐：谢谢。 Dialogue B: This Is Mr. Smith Here l1. listen and read following CDl2. language pointsl3. do exercises to dialogue BDialogue B: This Is Mr. Smith HereNow Wang Fang is speaking to Mr. Sm

13、ith on the phone. Mr. Smith: Hello, this is Mr. Smith here. Miss Wang: Good morning, Mr. Smith. This is Wang Fang. I work for Shanghai No.1 Shoe Factory. Id like to make an appointment for our manager, Mr. Li, to meet you. Its about the shoe exhibition youre holding next month. Mr.Smith: Ah, yes. I

14、would be happy to meet Mr. Li. Which day is convenient? Miss Wang: Mr. Li is arriving in Beijing on Thursday. Thats the 17th. Mr. Smith: How about 2 oclock? Miss Wang: Thats all right. Ill make a note of it. Mr. Smith: Good. Im looking forward to seeing him at 2 on the 17th, then. Miss Wang: Ok. Tha

15、nk you very much, Mr. Smith. Mr. Smith: Not at all. Good-bye. Miss Wang: Good-bye. Notes to dialogue B1. Now Wang Fang is speaking to Mr. Smith on the phone. 这句话用的是现在进行时。speak/ say /talk to sb. 和某人说话 2. Id like to make an appointment for our manager, Mr. Li, to meet you. Id like to do sth. 这是英语口语里极常

16、用的句型，意为我想要或我愿意做某事。以后我们常会见到。 eg. What would you like, coffee or tea? 3. Its about the shoe exhibition (youre holding next month). 代词it指的是上句的appointment。youre holding next month是限定 the shoe exhibition的定语从句，意为“你们下个月要举办的”。youre holding是用进行时表将来。这句话里还隐藏着一个词组：举办鞋展。请找出来。 Notes to dialogue B4. Mr Li is arriv

17、ing in Beijing on Thursday 这句话也是是用进行时表将来。 arriving in Beijing 到达北京 arrive 后还可以跟介词at，表示“到小的地方”，如 arrive at the classroom 我们还学过get (to) 和reach，都是“到达”的意思。 eg. Well get there at 4 p.m.(here, there 在这里是副词，本身有“在”的意思，故不必再跟to on Thursday 在星期四 注意：日期或表示某一天的词、词组前一定用介词 on。 on my birthday 我生日那天 on the Mid-Autumn

18、 Festival 在中秋节 Notes to dialogue B5. How about 2 oclock? How about? 怎么样？常用于商量事情，进行选择时。也说What about? 6. Ill make a note of it. 这是一般将来时态的句子。该时态由shall (用于第一人称)或will (用于任何人称) + v. (动词原形) 构成，表示未来某时间将发生的事情。ll为shall或will 的简略形式。 eg. I shall / will be on line tonight. 我今天晚上上网。 (1) (2) I shant / wont be on li

19、ne tonight. Will you be on line tonight? Yes, I will. / No, I wont. (1) What will you do tonight? (2) When will you be on line? 7. Im looking forward to seeing him. look forward to 中的to是介词，故后面的动词see加了ing变成动名词(以作介词的宾语)。 8. Thank you very much. Not at all. 别人谢谢你你还可以回答说： Youre welcome. 或Dont mention it

20、. 或Its a / my pleasure.等 译文对话二 我就是史密斯先生 现在王芳正在与史密斯先生通电话。 史密斯先生：喂，我就是史密斯先生。 王小姐：早上好，史密斯先生。我叫王芳，是上海第一制鞋厂的。我想安 排您和我们李经理见个面，谈谈下个月你们要举办的鞋展的事。 史密斯先生：好啊，我很高兴和李先生见面。哪一天比较方便呢？ 王小姐：李先生星期四到北京，那天是17号。 史密斯先生：2点钟可以吗？ 王小姐：可以，我记一下。 史密斯先生：好的，我期待着17号下午2点与他见面。 王小姐：好，非常感谢，史密斯先生。 史密斯先生：不客气，再见。 王小姐：再见。 补充句型 打公用电话：打公用电话：

21、1. Im calling from a public phone, so Ill call her again. 2. Im not at home now, so Ill call her around three oclock again. 3. May I use your phone? 4. Would you mind if I use your phone? 5. How do I get an outside line? 翻译&解析： 1. 我现在是打公用电话，我会再打给她。 2. 我现在不在家里，三点左右我会再打给她。 3. 我可以借您的电话用一下吗？ 4. 你不介意

22、我用你的电话吧？ 5. 如何打外线？ 解析：1. public phone 是公用电话， pay phone 也是(投币式)公用电话；而公用电话亭则是telephone booth.2. 在外打公用电话就表示无法让对方回电，所以通常会再告知下次联络时间或方式。3. 有时找不到公用电话， 必要时需向商家借用电话，或者在别人的公司借电话时可用以上几句。4. outside line 是“电话外线”，而extension 为电话（内线）分机。 补充句型打错电话：打错电话： 1. Im sorry I have the wrong number. 2. Is this 02-2718-5398? 3.

23、 Sorry to have bothered you. 4. Im sorry. I think I must have dialled the wrong number. 5. Could I check the number? Is it 2211-3344 翻译&解析 1. 抱歉我打错电话了。（打错电话通常用：have the wrong number 表示） 2. 这里是02-2718-5398吗？ 3. 很抱歉打扰你了。 4. 很抱歉。我想我一定是打错电话了。 5. 我可以核对一下电话号码吗？是不是2211-3344？ 解析：1. 区域号码是 area code2. 电话号

24、码的念法： 02-2211-3224念成：area code zero-two, two-two-one-one-three-two-two-four.* 0 可念成 oh 或 zero* 22 可念成 two-two 或 double two 补充句型抱歉这么晚打来的说法：抱歉这么晚打来的说法： 1. Im sorry to call you so late. 对不起这么晚打电话来。 2. I hope I didnt catch you at a bad time. 抱歉这种时候找你。（含有希望没有打扰到你的意思） 3. I hope I didnt wake you up so earl

25、y. 我希望这么早没有吵到你。 4. Im sorry to call you so early. 对不起这么早打电话来。 5. Im sorry to bother you at this hour. 很抱歉在这时打扰你。 有急事时的表达方法：有急事时的表达方法： 1. Its urgent. Could I have her mobilephone number? 我有急事，可不可以告诉我她的手机号码？ 2. Could you tell me where I can reach her? 能不能告诉我在哪里可以找到她？ 3. This is an emergency. I need to

26、 get in contact with him right now. 能不能告诉我在哪里可以找到他。 补充句型若对方不在的说法：若对方不在的说法： 1. Its nothing important. 没什么重要事。 2. Its nothing urgent. Thank you, good-bye. 没什么要紧事，谢谢您，再见。 3. Ill call her again. 我会再打给她。 4. Ill call back later. 我稍后会再打来。 5. Please ask Miss Chen to call me back. 请陈小姐给我回电话。 6. Could you tel

27、l her to call Carol as soon as possible? 能不能请她尽快打电话给卡洛？ 7. Ask her to call Carol at home after seven, please. 麻烦她在七点后打电话到卡洛家。 8. Can I leave a message? 我可以留言吗？ 9. Please have her return my call.请她回电话给我。 10. Could you ask him to call me back? 可以请他给我回电话吗？ 11. Please tell her Carol called. 请告诉她卡洛找她。 12

28、. Let me call back later again. Thank you. 我稍后再打电话来。谢谢你。 13. Please tell him to phone 2233-4455. 请他给2233-4455回电话. 补充句型电话答录机电话答录机: 1、This is a recording. Im not at home now. Please leave a message after the beep. Thank you.这是电话答录机。我现在不在家，请在哔的一声之后开始留言。谢谢！ (电话答录机是 telephone answering machine) 2、This is

29、 Carol. Please give me a call when you are free. My number is 2244-6688.我是卡洛。有空请回电话给我。我的号码是2244-6688. 对电话答录机留话时与一般留言无异，说出以下重点即可： 1. 来电者姓名 2. 来电时间 3. 来电目的 4. 联络电话或方式 补充句型订购商品及询问：订购商品及询问： 1. Id like to place an order for your party dress from your catalogue. 2. May I order some flowers? 3. How can I p

30、ay for this item? 4. Id like to buy the car on your TV commercial. 5. Please send me your catalogue. 6. Do you have any life Menu Magazine ten in stock? 7. How long will it arrive? 8. The Product you sent to me is not what I ordered. 9. Im calling about an order I placed a month ago. It hasnt arrive

31、d yet. 翻译&解析 1.我想要订你们目录上的晚礼服。 2.我可以订些花吗？ 3.我要怎么付款？ 4.我想要买你们电视广告上的汽车。 补充句型5.请寄目录给我。 6.你们第十期的“生活菜单”还有存货吗？ 7.需要多久才会送到呢？ 8.你们送来的产品不是我订的东西. 9. 我打电话是因为一个月前我订的东西。产品到现在都还没到。 解析： 1. 现在电话或网络订购在国内也很流行，即使是人在国内你也可以订购外国目录上的产品。但在打电话前一定要先记下商品的型号及尺寸，以节省通话时间。 2. commercial有(电视、广播中的)商业广告之意，也可说成commercial film, 简称为

32、c.f. 。而advertisement则指(平面的)广告，简称为ad; advertisement mail 是广告邮件； advertisement column是广告栏，这些都是很常用到的。 3. place 有开出订单之意。IE: to place an order with somebody. (和某人订订单) 补充句型道谢接受别人的礼物或招待后，打电话道谢为最起码的礼貌之一：道谢接受别人的礼物或招待后，打电话道谢为最起码的礼貌之一： 1. Thank you for the present. Its just what I wanted. 2. Thank you so much

33、for the homemade cake. 3. I dont know how to thank you for such a beautiful flower. 4. I received your gift. Thank you for the lovely bracelet. 翻译： 1. 谢谢你的礼物，这正是我想要的。 2. 非常谢谢你作的蛋糕。 3. 真不知道要如何谢谢你， 这么漂亮的花。 4. 我收到你的礼物了。谢谢你可爱的手镯。 补充句型当在回答他人的致谢时，可以说下面的句子，都有别当在回答他人的致谢时，可以说下面的句子，都有别客气的意思：客气的意思：1. Youre wel

34、come.别客气。2. Not at all.这没什么。3. Its my pleasure.这是我的荣幸。4. Dont mention it.别放在心上。5. Thats all right.这没什么。6.No trouble at all.一点也不麻烦。7.Im glad you enjoyed it.真高兴你觉得满意。补充句型听不清楚：听不清楚： 1. Sorry, I didnt catch you.对不起，我听不懂你说的。 2. Sorry, I didnt understand. 抱歉，我听不懂。 3. Sorry, I didnt get what you said. 对不起，

35、我没听懂你说的话。 4. I cant hear you very well. 我听不太清楚。 5. I can barely hear you. 我几乎听不到你说的。6. Im having trouble hearing you. 我听不清楚。 7. We have a bad connection. 通讯效果不太好。8. I cant catch what you are saying. 我听不太清楚你说的话。 补充句型发生上面的情况，你可以请对方在重复一遍，你可以说：发生上面的情况，你可以请对方在重复一遍，你可以说： 1. Pardon?请再说一遍好吗？ 2. Excuse me? 请

36、再说一遍？上列两句都是对不起之意，但用在会话上，如果后面没有接说明，并且语尾上扬，就是要对方再说一次。听到这句话时就要知道对方要自己再说一遍。 3. I beg you pardon? 能请你再说一遍吗？（此句有请求对方原谅及再说一次的意思） 4. Could you repeat that, please? 能请你再说一遍吗？ 5. Would you say that again? 你能再说一遍吗？ 补充句型请对方说慢点的说法：请对方说慢点的说法： 1.Would you speak more slowly? 你能再说慢一点吗？ 2.Could you speak up a little?

37、 你能在大声一点吗？（speak up 大声说=speak out） 3.Would you speak more clearly? 你能再说清楚一点吗？ 4. Would you explain more for me? 可以为我解释一遍吗？ 5. Please speak a little louder. 请讲大声一点。 6. Would you slow down, please?清说慢一点好吗？ 补充句型工作活用篇帮忙转分机：工作活用篇帮忙转分机： 1. May I have extension two-one-one? 2. Can I have extension two-one-

38、one, please? 3. May I speak to David, extension tow-one-one? 4. Extension two-one-one, please. 5. Please connect me with extension two-one-one. 6. Could you put me through to the personnel department, please? 翻译：通常句子都是越长越礼貌，太简短会让人有鲁莽的感觉。 1. 能帮我转分机211？ 2. 能帮我转分机211吗？ 3. 我可以找211分机的大卫吗？ 4. 请转211。 5. 请帮

39、我转分机211。 6. 请帮我接人事部好吗？Passage How to Make an Efficient Phone Call When you make a telephone call to an office, a bank or any other institution, it is useful to know the extension number of the person you are calling. The operator will know this, but it might save any delay if you mention it first. B

40、efore you dial, you should always have the necessary information with you. In this way, you can make a correct and useful telephone call. You need a list of points dates, time of arrival and so on. This can help you to make an efficient telephone call. Proper preparation may even prevent you from ma

41、king a second telephone call. You should use a telephone note pad in order to take down the information from callers. Notes to passage A1. (When you make a telephone call to an office, a bank or any other institution), when“当时候”，做连词引导一个时间状语从句。它的另一个用法是做疑问副词引导特殊疑问句。 eg. When will you reach / get to /

42、arrive at the bank? 你什么时候(能)到银行？ 2. , it is useful to know the extension number of the person you are calling. it是形式主语，真正的主语是 useful后面的部分，为避免这过长的主语造成头重脚轻，就在句首放置形式主语it，而把真正的主语置于表语后面，这种现象已成为一种固定句式，就是我们在前面两次提到的 it is + adj. (形容词) + to do sth. ( + for sb.) eg. It will be quite convenient for us to colle

43、ct all the useful telephone numbers together in our mobile phones. 把所有有用的电话号码都存储在手机里用起来会很方便。 Notes to passage A3. it might save any delay (if you mention it first). it 又是形式主语，真正的主语是you mention it first。 might是情态动词，意为“可能”，所指之事比may可能性要小。我们学过的几个情态动词按所指可能性大小依次排列为： must (一定) can (可能) may (也许) might (也许有可

44、能) if是连词，意思是“如果”，引导条件状语从句。 any 意为“任何”。 4. (Before you dial), you should always have the necessary information with you. before 在这里是连词，引导时间状语从句，意为“在之前”。 should 也是情态动词，后面必须接动词原形。 5. Proper preparation may even prevent you from making a second telephone call. prevent from 防止某事的发生 eg. To prevent your co

45、mputer from catching any virus, youd better not open any suspicious e-mail. 为避免你的计算机染上病毒，你最好不打开任何可疑的邮件。 More practice of the text l1 Fill in the blanks according to the text. lWang Fang is the 1 of a shoe factory. She is phoning to arrange a meeting 2 Mr Li, her manager and Mr Smith, who is 3 of a s

46、hoe exhibition. The operator answers the phone. Wang Fang says, “ 4 Mr Smith, please?” The operator asks her, “Who is 5 ,please?” Wang Fang introduces 6 . Now the operator is trying 7 connect her and asks her to 8 . After a moment, she tells Wang Fang that she is 9 .Wang Fang 10 her and begins to sp

47、eak to Mr. Smith. She 11 an appointment for Mr Li and Mr Smith to meet 12 2 oclock 13 the 17th. Now the two gentlemen are 14 seeing each other 15 Thursday. l2 Translate the following expressions. lSuppose youre a secretary. A Mr Wang from the New Century Advertising Company is designing an advertisi

48、ng programme for your company. He calls to speak to Miss Lee, your manager, but shes out on business. You assure (保证) him shell get the message and promise him to send the information of your latest model (最新型号) products by fax. Dont forget to ask him his E-mail address. Keyl1. 1. secretary 2. betwe

49、en 3. in charge of 4. May I speak to 5. speaking 6. herself 7. to 8. hold the line 9. through 10. thanks 11. makes 12. at 13. on 14. looking forward to 15. On l2.Key to the exercises 1 Are the following statements true (T) or false (F) according to the dialogues? Key: 1. T 2. F 3. T 4. T 5. F the op

50、erator 6. F a shoe exhibition 7. F 8. F 2 Answer the following questions briefly according to the passage. Key: 1. Because it may save any delay . 2. We should have dates, time of arrival and so on. 3. Proper preparation may prevent you from making a second phone call. 4. For taking down(make a note of) information from callers. Key to the exercises3 Here is a summary of the patterns and expressions used in making phone calls. Read them and try to remember them by heart. 1. May I ask who is calling