速卖通客户沟通模版Word版

1、 客户沟通邮件模版提醒买家付款：Dear customer:Thank you for your order.The item you selected is a high quality one with competitive price. You would like it.Instant payment can ensure arrangement to avoid short of stock.Thank you and awaiting your payment.买家付款后-有货Dear Valuable Customer;Thank you for choosing our pr

2、oducts.Your item will be arranged within 24-48 hours to get courier No. And it would take another two days to online for tracking.We would check the product quality and try our best to make sure you receive it in a satisfactory condition.Thanks for your purchase again and we will update courier No.

3、to your soon买家付款后-无货Dear Customer;Thanks for your order. However, the product you selected has been out of stock. Would you consider whether the following similar ones are also ok for you:XXXXXXXXXXXXIf you dont need any other item, please apply for cancel the order. And please choose the reason of

4、“buyer ordered wrong product”. In such case, your payment will be returned in 7 business days.Sorry for trouble and thanks so much for your understanding. 货物发出填入物流单号后Dear Valuable Customer;Thanks for your order. The product has been arranged with care. You may trace it on the following website after

5、 two days:XXXXXXXXXXXXXKindly be noticed that international shipping would take longer time (7-30 business days for China Post, 3-7 for EMS). We sincerely hope it can arrive fast. And you can be satisfied with our products and services.As well, we would appreciate very much if you may leave us five-

6、star appraisal and contact us first for any question, which is very important for us.We treasure your business very much and look forward to serving you again in the near future.跟催买家做出评价Dear Customer;We are glad you have received the goodsBeing a seller on ALiexpress, feedback from customers are of

7、vital importance to us. 5-star appraisal and positive feedback will help us improve our products and service.If you have any other concern or are not so satisfied in any regard, please have no hesitation to contact us firstly. We will try our best to solve your problem.Many thanks for your time on t

8、his.收到买家正面评价后.Dear Customer；Thanks for your positive appraisal.We will strive for prociding better service and products for you in the future.Welcome your next coming.1、 当买家光顾你的店铺，询问产品信息时：重点：跟买家初次打招呼，要亲切、自然并表示出你的热情。尽量在初步沟通时把产品元素介绍清楚：Eg1: Hello, my dear friend. Thank you for visiting to my store, you

9、 can find the products you need from my store. If there is not what you need, you can tell us, and we can help you to find the source, please feel free to buy anything! Thank you again.2、 发货之后提醒买家已经发货：Eg1: Dear friend, your package has been send out, the tracking NO, is: 000000000 XXXX, Please keep

10、an eye on it, hope you love our products and wish to do more business with you in the future. Good luck!Eg2: Dear customer, we have send the goods out today, and we can receive the trucking number after 24 hours later, will send you message when we receive it.Eg3: The goods you need had been sent to

11、 you. Its on the way now. Please pay attention to the delivery and sign as soon as possible. If you have any questions, please feel free to contact me.3、 当完成交易，您表示感谢，并希望他下次能够再次回头时，可参考：Thank you for your purchase, I have prepared you gifts, which will be sent you along with the goods. Sincerely hope

12、you like it. I will give you a discount, if you like to purchase other products.4、 订单被ALI关闭时回复：Dear，you order has been closed because your credit card has not been approved by Ali, if you want the goods now, we have prepared for you and you can put a new order, Besides, you can pay through western unionTT payment or money bookers payment too. Please contact with Ali initiavitely! Good luck!5、 海关问题，某些国家海关严格检查货物造成延误，建议及时通知买家，及时的沟通让买家感觉你是一直跟踪货物状态的，并是个负责人的卖家，以免造成误会。Dear Friends:We received notice of logistics company, now your customs for large parcel periodically i