旅行社规章制度

1、Delegates,staff:Hello!intherun-uptotheSpringFestival,weheldonesessionoffourstaffrepresentativesConference2013-workshop,fullbackin2012,carefulanalysisofthecurrentsituation,discuss2013developmentplans.Here,onbehalfofmycompany2013workreportstotheGeneralAssembly,forconsideration.PillarI,2012backin2012,X

2、Xpowercompaniesadheretotheparty's17greatspiritforguidance,comprehensivelyimplementthescientificconceptofdevelopment,promotingcost-leadershipstrategy,standards,focusonimplementation,leanmanagement,continuouslyimprove,smoothpresentsafetysituationofenterprisemanagement,businessmanagementandcontrols

3、cientificandstandardized,andthededicationofstaff,manageaharmoniousanddemocraticatmosphereofthegoodsituation.Mainindicatorsareasfollows:-thebatteryindicator:powergenerationtotaled7.815billionkWh,beyondtheannualbudgetimplementationcapacityof315millionkWh,anincreaseof757millionkWh.Salestotaled7.425bill

4、ionkWh,exceedingsalesof330millionkWhtheannualExecutivebudget,anincreaseof729millionkWh.-Securitymeasures:unplannedoutages2.5times.Nopersonalinjuryaccidentoccurred,nomajoraccidentandabove,nomajorfireaccidentswithoutenvironmentalpollutionaccidents,safetyforthreeconsecutiveyearstomaintainstabilitytogoo

5、dposture.Businessfinancialindicators:totalprofitsof255millionYuan,beyondtheannualbudgetof207millionYuan,beyondtheDatangcompanyindex41.89millionYuan,anincreaseof1.76millionYuan,FCMassessmentatgradefour.-Energy:powersupplystandardcoalcompleting312.25g/kWh,down0.1g/kWh;integratedauxiliarypowerconsumpti

6、onratioin5.12%,down0.26%;pollutantemissionsperformancegreatlyreducedcomparedtolastyear,carbon0.09g/kWh,sulfurdioxide0.104g/kWhNOx0.512g/kWh;dustremovalefficiencyofmorethan99.8%.-Reliabilityindex:equivalentavailabilityfactorin93.47%,increased7.95%fromayearearlier.Equivalentforcedoutagerate0.08%,0.16%

7、reductionoverthesameperiodayearearlier.Majorachievements:first,weshouldadheretothetwo"managementsystem"basis,strengtheningtechnologicalresearch,strengthenhiddenhazardscontrolandintrinsicsafetyEnterpriseconstructiontooknewsteps.-Thetwo"managementsystem"forimprovement.Focusonpromot

8、ingthepowerofthecompanymanagementsystemandtheapplicationandimplementationofthesafetyloopfive-starmanagementsystem,improvethesafetymanagementsystem,realizethesystemofsafetycontrol.Furtherregulatesecurityroutines,safetysupervisionandmanagementnetworkroletoplaytoachieveclosed-loop.Strengtheningthesuper

9、visionandmanagementofhabitualviolationof,strengtheningthesafetysupervisionofoutsourcingcontractors.Carriedoutinspringandautumnofsecurityinspections,floodcontrolandinspection,safetyproductionmonth,daysupervisionofproductionsafetyandtheOlympicGamesandother旅行社诚信经营公约1、严格遵守旅行社管理条例和旅行社管理条例实施细则，认真履行旅游协会会员义

10、务，自觉维护游客合法权益。2、恪守职业道德，自觉履行国家及旅游行业对客人服务标准，坚决抵制以降低服务质量、“零团费”、“负团费”等不正当竞争行为诱导游客消费，杜绝价格欺诈行为。3、奉行诚信经营，信守合同约定，履行服务承诺，不擅自减少服务项目，不随便降低服务标准，不做虚假广告宣传，不用不实之词误导消费者，杜绝欺客、宰客行为。4、文明经营，规范操作，热情服务，勇于创新，不断推出旅游新产品，积极倡导有益身心健康的旅游服务项目。5、严格按照核定的经营范围开展经营活动，不超范围经营，不搞挂靠承包，不变相转让经营权，不私设分支机构。6、严格安全管理，落实安全责任制，不租用非旅游定点的汽车接待旅游团队，保障

11、旅游者的人身、财产安全，为旅游者提供符合安全要求的服务；做好防火、防盗、防食物中毒和防突发事故的发生。7、严格执行导游人员管理条例和导游人员管理条例实施细则，导游全部持证上岗，杜绝导游无证上岗和聘用“野导”；导游人员文明导游、热情服务，导游词健康、文明、规范。8、完善内部管理制度，不断提高经营管理水平和服务质量标准。建立公开合法的佣金收受制度，建立公开、公平的导游人员工作报酬机制，严禁导游人员超计划、超时购物，杜绝私拿私收回扣的行为，并接受游客监督。9、按规定及时给付员工的劳务报酬和缴纳社会保险，及时与关联企业进行结算，不拖欠租车费、餐饮费、住宿费团款和相关费用。10、及时、准确、合理处理游客

12、投诉，对确属旅行社责任引起的消费纠纷，及时有效地协商解决。自觉抵制旅游不良风气，积极举报旅游违法、违规行为。11、遵守社会公德，重视精神文明建设，维护我市旅游形象。12、自觉接受旅游行政管理部门的监督、检查，自觉接受社会各界的监督。如ctivities, comprehensivea nd tampi ng Safety Foundati on .Troubleshooting, managementme cha nism, giveful lplay to r ole oftechnical supervisi on a nd r ealization oftrouble shooting,

13、 manageme nt, improve dprocessmanagement.This year completedt he boilerl ower header leakage, boil erpr essure,a majorri skmanageme nt,completed 29 ofgreatrisks and3 General problems ofgoverna nce. Complete chemistry la bconstructi on,thermal contr ol, a nd complete the boil erscale integrated manag

14、ement, hostshafti ngvibrationof10scientificandte chnol ogicalprojects,such a s.ompletesuper critical 630M Won-line simulationsystem developmenta nd appl ication of circul ating waterM CC standby powertra nsformation,thetransformationofde sulfuri zation wastewate r, the unit watersupply system ofcomp

15、rehensive treatment anddischargevalve modification ofcoal mill 5keytechnol ogical transformationproject s,group health i s improve d. -Science a nd te chnol ogy innovation isf urtheri ncreased.Stre ngthe n the chara cteristics ofsupercritical unit majorissue s,graduallycle aring theparti cularity of

16、super critical unit a nd reg ularity.Devel oped motor oiltime manageme nt, switch a ction time s,statistics, coal -aide d measurementsoftware, improvesthe producti on level of lean ma nagement. Increase d investment i n sciencea nd te chnol ogy,re porting scienceandtechnologyproje cts and14te chnica

17、l proje cttotalcost perce ntage of thetotala nnual producti on out putof 0.25%."Large -scalecoal -fired powerpl antflue gas desulfurizati on, denitrificationcompletedeve lopme ntand applicati on ofkeytechnol ogies" pr oject, won the national scienceand technologyprogressse cond prize.630MW

18、supercritical units optimize dcontrol strategiesand the 630M Wdev elopment andapplicationofon-li ne simulati on system for supercriti cal units,supercritical 600M Wunitsoftur binedrive nboiler feed pumpset ofcomprehensivetreatmentofdefects Datangtechnol ogy respectively one ort wo andthird.Meanwhile

19、 ,information technologyachieveme nts,thecompanywa sname d"Chi napowerinformati on te chnol ogybe nc hmarking e nterprise s." -Repaira nd mainte nance has impr ovedfurther.M odifytheinspe ctionstandar dsand standards ona regularba sis,sta ndar dizingw ork pr ocedures,checki ng andi nspecti

20、 on proje ct.Dee pe ningthe BFS+system,a ndimpl ements mainte nance informati on shared. Reorganizi ng RBlogi cagain,a nd e nsure thesuccess oftheRB. Innovating themechanismof maintenance management,implemented apr oje ctmanager system.Succe ssfulcompleti on oftwoautonom ousmai ntenance, rel iabilit

21、yimpr ovedstea dily.Impleme ntingtwo c-lev elmaintena nce, projectthemselves48.7%and 42.3%,respectively.Accom plish tw ocir culati ng pum ps repaira nd overha uloffour Mills, mainte nance teams togetexercise.Promotethe work ofenergy savingand consumptionreducing , com plete the unit e nergyconsumpti

22、ondiag nosis, pl ant waterbala ncetest,10 e nergy-savi ng projects.Second,w eshoul dadhereto"three"on theeconomi cbe nefitsofimproving,outreachDelegates,staff:Hello! in therun-up t othe Spri ng Festival,we heldone se ssi onoffour staffrepresentatives ConfereannualExecutive budget, an i ncr

23、ea seof729milli on k Wh. -Security measures:unplanned outages 2.5times.nce 2013 -workshop, fullback in 2012, carefula nalysis ofthe currentsit uation,discuss 2013developme nt pla ns.Nopersonal injuryaccidentoccurre d,nomajora cci denta nd a bove, nomajorfireacci dentsw ithoutenvironmentalhidden haza

24、rds controland intrinsi csafety Enterprise constr ucti ontooknew ste ps. -Thetwo "managemeHere,onbehalfofmycompany2013 work reportstpollution ac cide nts,safety forthree consecutiveyearstomaintai一 . 一一- -.一on pr omoting t hepoweroftheotheGe neralAssembl y,forconsi deration.PillarI,2012backin st

25、abilitytog oodposture.Businessfinancialindicatn 2012,XXpowercompa niesa dhere t o theparty's 17 greatspiritforguidance,com preheors:total profitsof255 milli onYuan, beyondthe a nnualbudgetof207million Yuan,beyondtonofthe safetyloopfive-star managementsystem,improvethe safetymanagementsystem, rea

26、lize thesystemnsivelyimplementthescientificconcept of development, promoti ngcost-leadershi p strategy,sta ndards,focus on impl ementation, lea n management, conti nuouslyim prove,sm ooth present safety situationofenterprise ma nagement, business management a ndhe Datang compa ny index41.89milli on

27、Yuan,a n increase of1.76million Yua n, FCM a ssessment at gradefour.-Energy: pow ersupply standard coal compl eting312.25g /kWh,down 0.1 g /kWh; integrated a uxiliary power consum ption rati oin 5.12%,doof habit ualviolation of,strengthening thesafetysupervisionofoutsourcing contra ctors. Carried ou

28、t indication ofstaff,manage a harmoniousand democraticatmospher e ofthegood sit uation.Mai nindicat ors areasfoll ows: -the battery indicedcompare dto lastyear,carbon 0.09g/kWh,sulfurdi oxide 0.104g /kWhNOx 0.512g/kWh;dustremovalefficiency ofmorethanspring andautumn of security inspections,flood con

29、troland ion safetycator:power ge nerationtotaled7.815billion kWh,bey ondthe a nnualbudget implementation capacity of315millquivale ntavailabilityfactorin 93.47%, increased 7.95% froma yearearlier.Salestotaled7.425 bi llion kWh,excee dingsale s of330milli on k Wh t heverthesameperioda year e arlier.M

30、ajorachievement s:违反以上公约，愿接受旅游行政管理部门、行业协会根据法规、规章和诚信公约予以处罚，并向社会公布我社的不诚信行为。浏阳旅行社（门市部）文明服务内容1、按合同约定付款，提供保质保量的标准服务，不随意变更和降低服务标准。2、科学合理地安排旅游路线，注重劳逸适度，张驰相宜。3、不强行安排合同约定以外的购物和其他自费项目，杜绝安排游客参加黄、赌、毒活动项目。增加景点或项目须经旅行社同意并多数游客签字同意方可。4、购买旅行社责任险，建议游客自愿购买旅游意外险。5、遇到特殊情况，临时调整交通工具和住宿，就餐标准，如低于原标准，退回差价。若取消个别景点，向客人说明原因。取得客

31、人同意，退回景点门票或更换其他相应景点。6、旅行社聘请取得导游证的导游员，旅行社派导游员上团必须使用合乎省旅游局规定的电子委派单，按照规定程序使用取得旅游营运资格的车辆。7、导游员在接待团队过程中做到认真准备、合理安排、热情服务、讲解生动。不在讲解过程中搀杂庸俗、下流的内容。不向游客索要小费。维护游客正当权益，积极帮助协调解决游客在旅游过程中遇到的困难和问题。8、发生投诉，及时与市局质监所联系。（电话：0731-）tionofon-linesimulationsystemforsupercriticalunits,supercritical600MWunitsofturbinedrivenbo

32、ilerfeedpumpsetofcomprehensivetreatmentofdefectsDatangtechnologyrespectivelyoneortwoandthird.Meanwhile,informationtechnologyachievements,thecompanywasnamed"Chinapowerinformationtechnologybenchmarkingenterprises."-Repairandmaintenancehasimprovedfurther.Modifytheinspectiononsumptionreducing,

33、completetheunitenergyconsumptiondiagnosis,plantwaterbalancetest,10energy-savingprojects.Second,weshouldadhereto"three"ontheeconomicbenefitsofimproving,outreach旅行社规章制度一、遵守作息时间，不迟到，不无故旷工。二、工作人员要从消费者利益出发，维护企业信誉，遵循“宾客至上，服务至上”的原则。三、服从组织分配，顾全大局，搞好协作配合。四、上班时间不得随意说笑，干一些与工作无关的事。五、工作人员必须佩戴工号牌，着装整齐，仪

34、表端庄。六、服务主动热情，周到礼貌，使用规范语言，对外统一使用标准用语-普通话。七、每天做好卫生工作，保持室内外清洁卫生。八、严守单位商业机密，不得泄露，如若泄露，将根据情节轻重给予处分。九、实事求是，廉洁奉公，不准弄虚作假，欺上瞒下。十、爱护公司财物，不得随意浪费、损坏单位的物品。可编辑wrod范本Delegates,staff:Hello! in therun-up t othe Spri ng Festival,we heldone se ssi onoffour staffrepresentatives ConfereannualExecutive budget, an i ncrea

35、 seof729milli on k Wh. -Security measures:unplanned outages 2.5times.nce 2013 -workshop, fullback in 2012, carefula nalysis ofthe currentsit uation,discuss 2013developme nt pla ns.Nopersonal injuryaccidentoccurre d,nomajora cci denta nd a bove, nomajorfireacci dentsw ithoutenvironmentalI L. . I_一 L.

36、 I. . I. LL-I - - LJ.I. >J 一 " 一 . - . I , _L .Here,onbehalfofmycompany2013 work reportstpollution ac cide nts,safety forthree consecutiveyearstomaintai一 .一 - -.一on pr omoting t hepoweroftheotheGe neralAssembl y,forconsi deration.n stabilitytog oodposture. 一 _ _ - _| 一 I _ _PillarI,2012backi

37、 Businessfinancialindicatn 2012,XXpowercompa niesa dhere t o theparty's 17 greatspiritforguidance,com prehe nsivelyimplementthescientificconcept of development, promoti ngcost-leadershi p strategy,sta ndards,focusors:total profitsof255 milli onYuan, beyondthe a nnualbudgetof207million Yuan,beyon

38、dthe Datang compa ny index41.89milli on Yuan,a n increase of1.76million Yua n, FCM a ssessment at gradefour.一 .111_I -.L . . _. I I - 1| | I . .一一 一 . I _ . 一 一 .onofthe safetyloopfive-star managemeurther regul ate securityroutines, safetysupe rvisionand managemeon impl ementation, lea n management,

39、 conti-.1.< I - -.11 . I -一ntnetworkr oleto playtoachieve cl osed-l oop.Strengtheninuouslyim prove,sm ooth present safety situationofenterprise ma nagement,coal compl eting312.25g /kWh,down 0.1 g /kWh; integrated a uxiliary power. . II- -I - - _ |. II _ I 一 .一 一一 一 .一of habit ualviolati on of,str

40、engthenibusiness management a nd cconsum ption rati oin 5.12%,dow- -ng thesafetysupervisionofoutsour cing contra ctors. Carried out in spring andautumdication ofstaff,manage a harmoniousand democraticatmosphercedcompare dto lastyear,carbon 0.09g/kWh,sulfurdi一.一_ L -. . I-. -. 一 .一 L. I. . I. In of s

41、ecurity inspections,flood controland ie ofthegood sit uation.Mai nindicat ors areasfoll ows: -the battery indioxide 0.104g /kWhNOx 0.512g/kWh;dustremovalefficiency ofmorethan. 一 i _ . . .11 一一一.Ld一 . I . 一 一. cator:power ge nerationtotaled7.815billion kWh,bey ondthe a nnualbudget implementation capa

42、city of315mill99.8%. -Relia bility index:e quivale ntavailabilityfactorin 93.47%, increased 7.95% froma yearearlier.on safety andthe Olympi cGamesa nd otherSalestotaled7.425 bi llion kWh,excee dingsale s of330milli on k Wh t heverthesameperioda year e arlier.Majorachievement s:导游员管理制度一、导游人员应严格按照国家要求

43、及公司要求进行各项工作。二、导游人员应保持良好的仪容仪表，穿着朴素大方，带团严禁穿高跟鞋、奇装异服、浓妆艳抹。三、导游人员应提前半个小时抵达团队集合的地点，做好各项准备工作：携带话筒、社旗、出团预算书、确认书、意见表、团款。团队出发时致欢迎词、行程概况、景区概况，注意事项，路途中要尽量调动游客情绪，结束时要致欢送词，到家后要写工作日记。四、导游人员应始终坚持微笑服务，认真负责，细心周到，体贴入微，尽量满足游客合理要求，能与每一位游客交流、沟通。如遇问题立即报公司解决。五、导游人员应配合并监督司机、地陪工作，尊重领队意见。团队夜间行车时导游要提醒司机行车安全，不开疲劳车。每开四个小时车，要停车休

44、息20分钟。六、导游人员处理各种事情要以大局为重，时刻维护公司利益与游客合法权益。七：导游人员应公私分明，严禁与地陪联合鼓动游客购物，擅自增加景点与购物点，严禁私拿回扣，发现老乡店要立即终止。八、导游人员带团时帐目要清楚，随时记清每一笔开支，保存好发票，严禁虚开、虚报，损公肥私，团队返回后一天内交清账目。九、导游员严禁与游客共餐（特殊团队除外），每餐最少要看三次，住宿时要检查房间，发现问题及时解决。十、导游人员要时刻与游客在一起，严禁脱离游客，单独活动。十一、导游人员要与驾驶员、地陪保持距离，严禁与司机、地陪单独行动或交头接耳。十二、导游人员要保守公司各项机密，不得泄露。十三、导游人员应加强学

45、习，在上团前要熟知前往地的景点特色、民俗风情，沿途交通状况，途经省份、城市、景点概况，要准备好调节团队气氛的节目。十四、遇到紧急事件应立即通知公司，并采取各种应急措施。十五、导游人员应时刻监督团队食、宿、游、行的质量，发现问题立即解决，严禁把问题团带回来，确保团队质量。十六、导游人员在带团期间，要严格按照团队确认书上行程执行，如因导游擅自更改行程或自身原因造成的损失，由导游个人承担。旅游安全应急预案（一）一、交通事故处置预案导游人员应该具有交通安全意识和必要的交通常识，提醒司机检查车辆，发现事故隐患及时提出更换车辆的建议；协助和监督司机做好安全行车工作。交通事故发生后，导游人员应做到：1、立即

46、组织抢救。发生交通事故出现伤亡时，导游人员应立即拨打120急救电话并组织现场人员迅速抢救受伤的游客，特别是抢救重伤员。如不能就地抢救，应立即将伤员送往离出事地点最近的医院救治。2、保护现场，立即报案。事故发生后，应尽一切努力保护现场，并尽快报案。报公安110或交通事故122报警台，请求派员赶赴现场调查处理。3、迅速向旅行社报告。将受伤者送往医院后，导游人员应迅速向旅行社领导报告交通事故发生及旅游者伤亡情况，按领导指令开展下一步工作。旅行社领导应在同一时间报旅游行政管理部门。4、做好旅游团其他人员的安抚工作。交通事故发生后，导游人员应做好团内其他旅游者的安抚工作，继续组织安排好参观游览活动。事故

47、原因查清后，要向全团旅游者说明情况。5、写出书面报告。交通事故处理结束后，导游人员要写出事故报告。内容包括：事故的原因和经过；抢救经过、治疗情况；事故责任及对责任者的处理；旅游者的情绪及对处理的反映等。报告力求详细、准确、清楚。如旅游团有领队的，应请领队在报告落款处署名。二、治安事故处置预案在旅游活动中，遇到歹徒行凶、诈骗、偷窃、抢劫等，导致旅游者身心及财物受到损害的，统称治安事故。旅行社应提醒旅游者：不要将房问号告诉陌生人；不要让陌生人或自称饭店维可编辑wrod范本Delegates,staff:Hello!intherun-uptotheSpringFestival,weheldonese

48、ssionoffourstaffrepresentativesConference2013-workshop,fullbackin2012,carefulanalysisofthecurrentsituation,discuss2013developmentplans.Here,onbehalfofmycompany2013workreportstotheGeneralAssembly,forconsideration.PillarI,2012backin2012,XXpowercompaniesadheretotheparty's17greatspiritforguidance,co

49、mprehensivelyimplementthescientificconceptofdevelopment,promotingcost-leadershipstrategy,standards,focusonimplementation,leanmanagement,continuouslyimprove,smoothpresentsafetysituationofenterprisemanagement,businessmanagementandcontrolscientificandstandardized,andthededicationofstaff,manageaharmonio

50、usanddemocraticatmosphereofthegoodsituation.Mainindicatorsareasfollows:-thebatteryindicator:powergenerationtotaled7.815billionkWh,beyondtheannualbudgetimplementationcapacityof315millionkWh,anincreaseof757millionkWh.Salestotaled7.425billionkWh,exceedingsalesof330millionkWhtheannualExecutivebudget,ani

51、ncreaseof729millionkWh.-Securitymeasures:unplannedoutages2.5times.Nopersonalinjuryaccidentoccurred,nomajoraccidentandabove,nomajorfireaccidentswithoutenvironmentalpollutionaccidents,safetyforthreeconsecutiveyearstomaintainstabilitytogoodposture.Businessfinancialindicators:totalprofitsof255millionYua

52、n,beyondtheannualbudgetof207millionYuan,beyondtheDatangcompanyindex41.89millionYuan,anincreaseof1.76millionYuan,FCMassessmentatgradefour.-Energy:powersupplystandardcoalcompleting312.25g/kWh,down0.1g/kWh;integratedauxiliarypowerconsumptionratioin5.12%,down0.26%;pollutantemissionsperformancegreatlyred

53、ucedcomparedtolastyear,carbon0.09g/kWh,sulfurdioxide0.104g/kWhNOx0.512g/kWh;dustremovalefficiencyofmorethan99.8%.-Reliabilityindex:equivalentavailabilityfactorin93.47%,increased7.95%fromayearearlier.Equivalentforcedoutagerate0.08%,0.16%reductionoverthesameperiodayearearlier.Majorachievements:first,w

54、eshouldadheretothetwo"managementsystem"basis,strengtheningtechnologicalresearch,strengthenhiddenhazardscontrolandintrinsicsafetyEnterpriseconstructiontooknewsteps.-Thetwo"managementsystem"forimprovement.Focusonpromotingthepowerofthecompanymanagementsystemandtheapplicationandimple

55、mentationofthesafetyloopfive-starmanagementsystem,improvethesafetymanagementsystem,realizethesystemofsafetycontrol.Furtherregulatesecurityroutines,safetysupervisionandmanagementnetworkroletoplaytoachieveclosed-loop.Strengtheningthesupervisionandmanagementofhabitualviolationof,strengtheningthesafetys

56、upervisionofoutsourcingcontractors.Carriedoutinspringandautumnofsecurityinspections,floodcontrolandinspection,safetyproductionmonth,daysupervisionofproductionsafetyandtheOlympicGamesandother修人员随便进入房间；不要与私人兑换外币；出入房间锁好房门，夜间不要贸然开门；贵重物品不要随身携带或放在房间内，可存入饭店总台保险柜；离开游览车时不要将证件或贵重物品遗留在车内。导游人员要始终与旅游者在一起，注意观察周围环

57、境，经常清点旅游者人数；车行途中不得随意停车让无关人员上车，若有不明身份者拦车，导游人员应提醒司机不要停车。发生治安事故，导游人员应：1、保护旅游者人身及财产安全。导游人员应挺身而出保护旅游者，将当事旅游者转移到安全地点，力争追回钱物；如有旅游者受伤，应立即组织抢救。2、立即报警。导游人员应立即向当地公安部门报案，并积极协助破案。报案时要实事求是报告事故发生的时间、地点、案情和经过，提供犯罪嫌疑人的特征，受害者的姓名、性别、国籍、伤势及损失物品的名称、数量、型号、特征等。3、及时向旅行社报告。要及时向旅行社领导报告治安事故发生的情况并按领导指令开展工作，情况严重时，请领导亲临指挥、处理。4、安

58、定旅游者的情绪。治安事故发生后，导游人员应采取必要的措施，安定旅游者的情绪，力争使旅游活动按行程计划进行。5、写出书面报告。导游人员应写出详细、准确的书面报告，除报案内容外，还应写明案件的性质、采取的应急措施、侦破情况、受害者和旅游团其他成员的情绪及有何反映、要求等。6、协助领导做好善后工作。导游人员应准备好必要的证明、资料，处理好善后事宜。ctivities, comprehensivea nd tampi ng Safety Foundati on .Troubleshooting, managementme cha nism, giveful lplay to r ole oftechnical supervisi on a nd r ealization oftrouble shooting, manageme nt, improve dprocessma