跨文化商务沟通整理

1、跨文化商务沟通期末考试的复习内容一、单选题（10题疋分=20分）1、 _Ais called in terracial com muni catio n。A. The com muni catio n betwee n Africa n America ns and Europea n America ns.B. The com muni cati on betwee n two people C. Com muni cati on we have with ourselvesDn teracti ons among people from differe nt n ati ons.2、 Th

2、e nail that sticks up gets hammereddown is a proverb revealing .A. i ndividualism B. collectivismC. self-ce ntered D. i ndepe ndence3、 The colour red means prosperity（ 繁荣、 兴旺）in _D.A. America n B. En gla nd C. Spai nD. Chi na4、 “ Yellow dog ” refers to _Cin England.A. some one who is happyB. Some on

3、e who is braveC. Some one who is coward（卑鄙的）D. Some one who is sad.5、A： Thank you so much for what you have done for me and I really appreciate your kindn ess.B: C（If you were B, which of the following you would chooseas a polite and proper an swer）A. It s my duty to do so. B.No, it s nothing.C. It

4、s my pleasure.D. It s what I Should do.6、 Cis not one of the coun tries with high-con textcom mun icatio n.7、 _Dbelongs to low uncertainty avoidance.（不确定性回避）A. People develop many rules to con trol social behaviors.B. People tend to worry abort the future.C. People have a high level of an xiety.D. P

5、eople believe in accepti ng disse nt among cultural members .8、 Ctends to be feminine（娇柔倾向）country.A.Japa n B. En gla ndC. Denm ark_ D. Germa ny9、 Owl （猫头鹰）is the symbol of misfortune（不幸）in DA. America n B. En gla nd C. Spai nD. Chi na10、 Dadopts mono chromic （单向计时制）time system.A. Chill B. Brazil C.

6、 Arge ntinaD. En gla nd.1. Cis called intrapersonal communication.A. The com muni cati on betwee n Africa n America ns and Europea n America nsB. The com muni cati on betwee n two people 。C. Communi cati on we have with ourselvesD. I nteractio ns among people from differe nt n ati ons.2. “The nail t

7、hat sticks up gets hammereddowrf is a proverb from_AA.Japa n B.America n C.Germa ny D.En gla nd3. “A red rag to a bull ” （火冒三丈） may stem from DA.America n B.E ngla nd C.Spai nD.Chi na4.The coloryellow means young in _AA.America n B.Japa n C.Spa in D.Chi na5. _Bs not one of the coun tries with low-c

8、on text com muni cati on.A.American B.Mexico C.Canada D.Germany6. Abelongs to high uncertainty avoidance.A. People develop many rules to con trol social behaviors.B. People are willing to accept change and takes risks.C. People have a high tolera nee for un certa inty and ambiguity.D. People believe

9、 in accepti ng disse nt among cultural members.7. Atends to be masculine邙日刚倾向）country.A. Japa n B.Holla n C.De nmark D.Thaila nd8. Cadopts polychronic（多项计时制） time system.A.Ca nada B.Germa ny C.Arge nti na D.En gla nd9. Cow is worshiped in A.A.I ndia B.America C.Germa ny D.Japa n10. The word“Hippie ”

10、 is from D.A.E ngla nd B.Japa n C.Ca nadaD.America二、True or False.判断正误（10 题*2 分=20 分）I. Japanese culture prefers directn ess and face-cav ing behaviors.2t s normal to point the soles of your shoes or feet towards the other pers on whe n you sit in In donesia.3. Americans highly value positivenonverb

11、al displays and typicallyregard some on ewho smiles as more in tellige nttha n some on ewho does not.4. All people of the same nationality will hare the same culture.5. Culture can be seen as shared knowledge what people need to know in order to act appropriately in a given culture.1. Encoding is th

12、e process of putting ideas into symbols.2. Although cultures do cha nge. most cha nges affects on ly the surfacestructure of the culture.3. Culture is a static （静态的）en tity while com muni cati on is a dyn amicprocess.4. Wome n are frequent participa nts on a Japa nese n egotiati on team.5. Western w

13、ome n usually like Chin ese to touch their bodies or small childre n.6. Cultural mistakes are more serious than linguisticmistakes. Thelin guistic mistake mean sthat some on eis not fully express ing his or her idea while cultural mistakes can lead to serious misunderstanding andeven ill-feeling bet

14、ween individuals.7.One s actions are totally independent of his or her culture.8.All cultures require and value politeness,but the ways in whichpoliteness is achieved may vary significantly.9n in formal situati ons, a large nu mber of complime nts （恭维）are used to make people feel comfortable.10. “ D

15、rag on” means the same to the wester ner as“龙” to the Chin ese.三、名词解释（5题*3分=15分）1、 in tercultural com muni cati on 6、power distanee.V2、Collectivism7、nonv erbal com muni cati on3、values V8、individualism4、masculinity V9、femininity5、 polychromic time system V 10、Mono chromic time system V具体解释：1.1 nterc

16、ulturalcom muni cati on :face-to-facein teractio nsamon gpeople ofdiverse cultures.2. Collectivism :Asociety low individualism would likelyen dorse,harm on y.socialorder,c on formityingrouprelati on ships,defere nee to group n ormsfamily relati on ship and loyaltyto consen sus view.po ints3. values

17、: values can be definedas broad preferences concerningappropriate courses of acti on or outcomes. As such, values reflect apersons sense of right and wrong or what ought to be., ” Equal rights for all, Excellenee deserves admiration, and People should be treated with respect and dig ni ty are repres

18、e ntative of values. Values tend to in flue nee attitudes and behavior.4. Masculinity （阳刚倾向）：refers to a kind of values that the societyadvocates the dominance of the masculine characteristics such as decisive ness, assertive ness, and competitive ness, traits that reflect traditi onal manly values

19、of con trol over eve nts.5. Polychromic time system （多向计时制）:Polychromic time system is a kind of viewpo int and attitude toward time, which means that several thingsare being done at the same time.6. Power distanee :can therefore be defined as the extent to which the less powerful. Members of in sit

20、ituti ons and orga ni zati ons with in a countryexcept and accept that power is distributed un equally.7. Nonv erbal com muni catio n :（非语言交际） is com muni cati on through means other than Ianguage-for examplefacial expression personal space, eye con tact, use of time,a nd conv ersati onal sile nee.8

21、. Individualism :this dimension measure the degree to which a societyvalues in depe ndent in itiative to collective effort.9. Femininity :（ 娇柔 倾向）feminine orienlationsfocus on nurturingrelati on ships and huma n in teracti ons. They display limited emphasis on competitive dominan ce.10. m ono chromi

22、c time system: mono chromic time system is a ki ng of viewpoi nt and attitude toward time, which means that thi ngs should bedone one at a time, and time is segme nted into precise, small un its.四、简答题（5题*5分=25分）1、 What is no ise in com muni catio n?V2、What are the characteristics of culture?3、Howmuc

23、hdo you know about Japa nese people? And howca n you com muni cate well with them? V4、 What is high-c on text com muni catio n?V5、 What is the Chinese dream?V6、 What are the comp onents of com muni cati on?V7、What are the ingredients of culture?V8、 What is low-c on text com muni catio n?V9、 Howmuchd

24、o you know about Germa nPeople? And how can you com muni cate will with them?10、What is American Dream?1. What is no ise in com muni cati on?The term no ise tech ni cally refers to anything that distorts the message the source encodes. Noise can be of manyforms:externalnoise can be the sights,sounds

25、,and otherstimuil that draw youe attention away from the message.Have a radio on while reading is exter nal no ise.i nternal no ise refers to your thoughts anf feeli ngs that can in terfere with the message.2. What are the characteristics of culture?Six characteristics of culture are of special impo

26、rta nee to in tercultural commumicati on :(1)cultureis lear ned(2)culture is tran smissible.(3)cultureisdyn amic. (4)culture is selective.(5)the facets of culture are in terrelated.(6)culture is eth nocen tric.3. how muchdo you know about Japa nese people. And how can you com muni cate well with the

27、m?Japa nese people are very polite and they are very patie nt in bus in ess, they dont like talkative persons and they never refuse others directly. Based on the knowledge, i will try to confirm to their characteristics. i will not talk too muchand too quickly whe n com muni cati ng with them, i wil

28、l be polite and patie nt and try to get the implied meaning from the other party, if n ecessary i will ask them in a very directly and politely.4. What is high-c on text com muni cati on?It is a kind of com muni catio n style in which the meaning rely heavily on hidde n, implicit, con textual cues s

29、uch as nonv erbal behavior, social con text, and the n ature of in terpers onal relati on ships. The focus is on the meaning betwee n lin es, and the receiver is required to catch the implied meaning of the speaker.5. What is the Chi nese Dream?Chin ese Dreamis a term popularized After 2013 with in

30、Chin ese socialist thought that describes a set of personal and national ideals in the People s Republic of Chinaand the Commu nist Party of Chi na. It is used by journalists, gover nment officials, and activists to describe the role of the in dividual in Chin ese society as well as the goals of the

31、 “Chinese nation ” ， Thedream is described as “ national rejuvenation, improvement of people s livelihoods, prosperity, construction of a better society and a stre ngthe ned military.6. what are the comp onents of com muni cati on?They are: source, en codi ng, message,cha nn el, no ise, receiver, de

32、cod in g,receiver/resp on se,feedback con text.7. what are the in gredie nts of culture?Cultures may be classified by three large categories of elements: artifacts(man-made thin gs), con cepts(such beliefs and ideas in peoples mind) and behaviors (huma n bein gs activities and acti ons)8. what is lo

33、w-c on text com muni cati on?It is a kind of com muni catio n style in which the meaning of the message is expected to be explicit, direct, and un ambiguous.The speaker is required to express the meaning as clear as possible.what is power dista nee?This dime nsion measures a societys emphasis on hum

34、a n in equalities. A culture high in power distanee would value hierarchicalstatus and authority.in contrast,countries that scored low on power distanee dont take it serious, and superiors and subord in ates feelrelativelycomfortablewith shared decisi on mak ing andDece ntralizatio n.what are the co

35、mp onents of com muni cati on?They are: source, en codi ng, message, cha nn el, no ise, receiver, decod in g,receiver/resp on se,feedback con text.An swer the followi ng questi ons accord ing to your kno wledge.What is no ise in com muni cati on?What are the characteristics of culture?How much do yo

36、u know about Japa nese people? And how can you com muni catewell with them?What is high-c on text com muni cati on?What is the Chi nese Dream?赞扬人的外貌 You have a beautiful smile.Your hairstyle looks ni ce.性格 You have a good sense of humor.You have got a great pers on ality.家庭成员 Your wife is beautiful.

37、Your kid is cute.能力 You have done a good job.You did a good prese ntati on.财物 Your car is ni ce.五、案例分析（2题*10分=20 分）Case 1:Yang Ruifang worked as a secretary in an Australian companyin Melbourne. She becamefriendly with one of the Australian secretaries, a womamamed Cathy Lane.The two usually ate lun

38、ch together and Yang Ruifang often asked Cathy for advice on problems she she faced adjusting to Australian society.Cathy gave her a tot of advice and helped her move from one apartme nt to ano ther.Cathy went with Yang Ruifang to the immigrati on Bureau several times to help sort out some problem .

39、Yang Ruifa ng visited Cathy several times at home but did not in citeCathy to herapartme nt,becauseshe shared it with four other people if they did not see ouch other over the weeke nd,they usually talked on the teleph one.As Yang Ruifa ng was also prepari ng to take on En glish test, she was able t

40、o get a lot of help with En glish in this way.However, someth ing seemed to be going wrong Cathy seemed to be gett ing impatie nt, eve n a Little cold , She started going out by herself at lun chtime in stead of eating with Yang, and seemed reluctantto answer questions. Yang Ruifangwas puzzled. She

41、could nt imagi ne the problem was.Analysis : the definition of friendship is differentbetween Chinese andWester n coun tries culture, in China, we think that we should do thi ngs all as one wishes and stay together everyday eating together, shopping together and so on. Wealways say “ A friend in dee

42、d is a friend in n eed” .In this case, ruifang treat his secretary like this way makes her secretary feel uncomfortable. In western countries, no matter how intimate their friendship is, they should makean appointment in advanee, and they should have their own private space.Case 2 :Lin hua has accom

43、pa nied an America n delegati on to visit Chin a.They have experie need the hospitality of the Chin ese people. After returni ng toAmerica, Linhua once visited them.They were so glad to meet again. Linhua offered to host the meal, but they refused. They ordered their own dish, and Lin hua ordered he

44、r own. Whe n footi ng the bill, they only paid their part, and no one wan ted to pay forLin hua.L in huafound them soin hospitable, though she knew the .Analysis :ln China, people usually invite guests to have a meal at hometo express their hospitality, and eve n have a meal outside, they also alway

45、s pay the overall bills. However, in America, they always pay the bill for themselves whenthey have a meal outside to express the equality. Case 2:One cold winter day in a Chinese city, WangLin on his way to the library met an American professor who knew very little about China.After greeting him,Wa

46、ng said: “ It s rathercold.You d better put on moreclothes. ” But the professor didn t appear happy on hearing this.An alysis: America ns and most western coun tries people dislike to betold how to do the thi ngs. They intend to be in depe ndent. However, i nChi na, people are accustomed to care about others .In this case, Wangl