商务英语视听说116单元

1、商务英语视听说1-16单元商务英语视听说Unit 1Part I Listening and SpeakingTasklQl.I am graduating in June from ABC University and my major is hotel management. I am an outgoing, energetic person. I enjoy teamwork very much. As part of my degree program, I needed to flnish different projects with my teammates. I posses

2、s excellent interpersonal skills and a very positive attitude. My career aspiration is to become a successful hotelier. During my internship at the Grand Hyatt, I worked as a receptionist. My duties included offering friendly and efficient check-in and check-out service to guests, answering phone ca

3、lls, taking and passing on messages to guests, I find that if I can make the guests happy, I will be very happy, too.Q2.I received honors in several school-wide English and computer contests. I enjoy working with people from different backgrounds. I am good at communicating, organizing and coordinat

4、ing. If something blocks my path, I will look for a solution. I never give up easily.Sometimes I receive comments that I need to improve in the area of flling. I am now trying to improve by learning from others.Q3.Interest and career development are two of my criteria in choosing a job. Interest is

5、the best motivation. I love the hotel business, so I will definitely devote myself to it. Moreover, high job satisfaction can be attained when the job is what I am interested in.Career development is very important for me when choosing a job. From what I know, Shangri-La provides equal career advanc

6、ement for all staff. The job rotation plan and individually tailored training program are really exciting and helpful for young people like me.Task 2Is that your wife, Mr. Carter? She is so beautiful.Avoid asking interviewer personal questions or making personal comments.Could you tell me how much t

7、he new job pays?The interviewer might infer from these questions that you are only interested in your own needs and not those of their company. Wait until the employer raises these subjects to discuss them.What about the paid holidays, insurance, and things like that?How much time will it take for m

8、e to be promoted here?But in which cities do you have your branches? And where is your company based?It is also unwise to ask about things you should have already known. You are only telling the interviewer that you haven ft done your homework.Part II Language FocusName: CaiNingPersonality: serious-

9、minded; calm; humorous; easy-goingStrengths: the ability to work with all types of peopleWeakness: perfectionist; impatientWork experience: six years' financial industry experience with several companies; two years" experience in an investment bankQualification: graduated from Peking Univer

10、sity in 2001 majoring in accounting; fluent English; bookkeepingand accounting proficiency in English.Reasons for leaving last job: want to find a job that is challenging.Questions about the job: Would I be able to work abroad in one of your overseas branches?Part III Viewing and SpeakingVideo 1Reas

11、ons forlt is one of the leading international joining theconsultant corporations which came to companyChina after China enteredWTO.Working in this company would give him the best chance to use what he has learned at university.Relevant workHe was involved in a factory restoration experiencein Nanjin

12、g.QuestionsAre there any opportunities for Chineseemployees to be transferred to the head office in New York or other branch offices around the world?Result of theChen Bo will be noticed of the flnal interview decision by Friday.Video 21. F T F F T2. 1) Sales Manager2) Five3) Brand Manager4) biscuit

13、s5) Business Administration6) oral EnglishIV Case AnalysisHint:She is not likely to get the job because she did poorly in the job interview.Things went wrong:1. Use filler words ("you know") too many times.2. Bad-mouth former employer.3 Inappropriate answers to interviewer questions, eg, “

14、I would rather like to establish my own company”4. Ask inappropriate questions, eg. "Can I take time off for vacation?”5. Self-conceit “I have no weakness59.6. Too much emphasis on travel.Scripts Unit 2Part I Listening and SpeakingTaskl1) I haven't seen you for years.2) What do you do now?3

15、) Pm in the Research and Development Department.4) I knew you'd do something very challenging and creative.5) I sometimes stay in the office after work to deal with unfinished tasks.6) I am still the accountant of that cosmetics company.Task 21) personnel management2) developing markets3) planni

16、ng4) execution5) sales targets6) team performance7) customer base8)customer satisfaction9)selecting, developing and managing10)cost-effectivell)on time12)of good quality13) human and material resources14)training needs15)continuous improvementPart II Viewing and SpeakingVideo 11 .Caroline Clinton: f

17、inancial accountsLucy White: data processingAdaBalck: management accounts2 . Administration; Marketing; Engineering; Project Preparation; AccountingVideo 21. self-employed entrepreneur, buyer, Line Supervisor, Advertising Executive, Public Relations Manager2.Names Likes DislikesJerome making a lot m

18、ore money; having lots of independence in doing things feeling tired sometimesRobin having been to a lot of places too much traveling; having very little time to spend with his familyColin good salary and benefits noisy workenvironment; seldom having the opportunity to go outFrank new challenges; a

19、lot of experienceJanet meeting a lot of new & interesting people often having dinner parties in the evening; having little time with her family and babyUnit 3Part I Warm-up1) ensure smooth business communication2) the purpose of your call3) all the documents you'll need4) schedule a specific

20、 time5) all distractions.6) confirm that you have understood each point.7) interruptions.8) strong accent.9) you sound polite and agreeable.10) the optional choice method,11) lengthy calls.12) smile while you are talking.Part II Listening and SpeakingTasklF F TT F TTask 2 Leaving a messageMessage No

21、teTo: Louise PaulsonFrom: Paol JacksonPhone: 9793268965Message: Rinq back to him about the order they placed last Friday. They have to make some changes to the order. It's ureent.Taken by: RoyPart III Viewing & SpeakingVideo 11. F F T T F2. Message 1) Will you tell him that we've just re

22、ceived your sample of the new assembly coffee table and are quite happy with it?Message 2) Please tell Mr. Matthews we're quite happy with the quality and design of the table, but the price is too high. We need some negotiation on it.Message 3) Please inform Mr. Matthews that I won't be able

23、 to get to your company early on Saturday because of the rail strike. I probably won't arrive until that afternoon.Video 21.1)A 2)C 3)C 4)C 5)B 6)C2.l)uHold on, please. I911 connect you.”2)'Tm afraid you've dialed the wrong extension/93)"Oh, sorry to have interrupted you. Can you gi

24、ve me Henry Miller5s extension, please?” 4)'Tm very sorry, I didn't notice that. Ill put you through right now. Please wait a minute.” 5)"It's me againMs. Mandel. I'm still having trouble getting through to Henry Miller. Canyou help?”6)"Oh, Tm terribly sorry for the trouble

25、."Unit4Taskl1Formal*Good afternoon, I'd like to call the meeting to order.* First of all, let's discuss.2Informal* OK, everyone is here.* So, why don't we start with.3Informal* Right, you know why we are here.* Maybe we should do it like this.4Formal"Welcome to BCG, and to what

26、 I am sure will be the beginning of a major new alliance.Today our purpose is to.5Informal* Right, let's get down to business.* I suggest we deal with that.6Formal* Well, gentleman, if s a pleasure to be here today.* I9d like to start with.Task 21) Arrive at the meeting ahead of schedule.2) Cons

27、ider using a tape recorder.3) Use a consistent format.4) Follow the agenda.5) Be concise.6) List specific outcomes.7) After the meeting, write a meeting report from your notes.Part II Viewing & SpeakingVideo 1F FF T FVideo 21) To figure out the reason for the sales drop and the actions to be tak

28、en.2) The salespeople are not very motivated.3) No, because the sales quotas are pretty high.4) He proposes to lower the quotas.Unit5Part I Listening and SpeakingTasklCBBCATask 2l)daily routine in the office2)whether the visitor has an appointment or not3)greet the visitor4)the visitor's name, t

29、itle and position5)apologize and make some suggestions6)express regret and explain why7)date, time, name and the firm the visitor works for.8)considerate and warm9)keep the visitor fully informed of the situation.Part II Viewing and SpeakingVideo 1l)George is travelling on business.2) He will stay f

30、or about a week.3) He has been invited to attend the trade fair by his business associates.4) His laptop computer is in the bag. It's duty-free.5) No, good for personal use rather than commercial use are not subject to duty, and they are within the limit.Video 2l.F 2.T 3.F 4.F 5.F6) F 7.T 8.F 9.

31、T 10.FUnit 6Part I Listening and SpeakingTaskl1. we are hiring for2. business software and consulting services3. 4,0004. large corporations5. 90 million dollars6. pretty fast7. 298. a large project for a bankTask 2Company Profile1) Monica Li2) Manager of the PR Department of Oracle China3) enterpris

32、e software company in the world the first4) global software giant in China5) 19776) California7) 42,0008) 11 billion dollars9) 1989; set up Beijing Oracle Software Systems Co.Ltd in10) 1991.11) Chengdu.12) education and support services.Part II Viewing and SpeakingVideo 1BADECVideo 2The things that

33、Joan Copper does badlyShe doesn't consider the audienceShe doesn'thave clear objectivesHer presentation isn't well-preparedThere isn't a clear structure (beginning, body, end)she doesn't speak clearlyshe doesn't speak at the right speedshe doesn't maintain eye contact wit

34、h the audienceshe doesn't appear confident and positive the visual aids aren't clear and helpful she doesn't use the equipment professionally Unit 7Part I Listening and SpeakingTaskl120CM 130CM43KG 54KG6KM/Hl.smaller 2.people-friendly 3.arm movement 4.heavier 5.its controller6.at will 7.

35、total control 8.turnTask 2Small and elegantEasy to set up: all you need is a touch-tone phone ;as easy to use as making a normal telephone callFull-color motion video; adjustable picture setting; good audio quality; preview mode; privacy modeOn a special offerPart II Viewing and SpeakingTaskl1.Price

36、2.discount 3.after-sales service3.money-back guarantee 4.delivery 5.warranty Task 2l.$2200 2.three years 3.22 4.20 5.free for three years,$150/year after three years 6.within three weeks 7.within 24 hoursUnit8Part I Listening and SpeakingTaskl1.remained flat 2.went up 3.rose reached a peak 4.up down

37、 droppedTask 2The growth trend more than 37 % thepersistent high price RMB48millionaccounted for 40.6 % domesticroutesRMB16869 millionPart III Viewing and SpeakingVideo 1Task1 .increased significantly2.opened3 .dropped by 50%4 .continues to rise5 .grows fast6 .developedVideo 2TasklABDFGTask 21 .annu

38、al turnover2 .profit3 .total output of washing machines4 .market share of refrigeratorsUnit 91 .Listening and SpeakingTasklFFTFFTTask 2newreputationworld leadersladdies's clubs 835 latest 2.Viewing and Speaking Video 1 Task CBCACVideo 2TaskACBABUnit 102 .Listening and SpeakingTasklsample trade t

39、erms scope of its business initiating the business negotiation process classifled general inquiries quotations for certain articles packing conditionsspecific inquiriesregular customersgenerated representativeTask 2l)Steel screws in all sizes.2)Because the supplier is able to supply larger quantitie

40、s at more attractive prices.3)CIF.4)He looks forward to the supplier5 offer.3 .Viewing and SpeakingVideo 1Taskrent to his guests quote around the corner a letter of credit $650010 percentage $7850 two to three weeksVideo 2TaskCACBCUnit 111 .Listening and Speaking Tasklfirm order acceptance terms and

41、 conditions terms of payment bind abide by terminate arbitration Task2 BCAB2 .Viewing and Speaking Video 1have a problem withprotectscostdecorative European tastes Long-distance SalesIncrease retailers LogoVideo 2Bran Gifts ZWS10A 1000 Cartons $18XG7 bown box September 10, 2005Toronto 110% of the in

42、voice value against allrisks Confirmed, irrevocable 15thQuanlity and QantityUnit 12 Listening and speaking Task 1:Bank transfer the beneficiary the paying instructions local bank when the size of payment is not attractive enough the shipping documents credit rating exporter Task 2: Applicant 1 benef

43、iciary 824 opening bank 7 confirming bank Video 1 task: A lump sum paymentpayment byinstallments cash and delivery advance payment Hnal acceptance one month of the final delivery Video 2 task:Australia SB-87654US$5000052100 allowedJanuary 18.2006 beneficiary,s 15 daysUnit 13Listening and speakingTas

44、k 1:Competitive priceget to the marketmarketing channelsend usersLose outTask 2:Within 3 months after the contract is signed no in July in mid-June Shipping space fully bookedVideo 1task:Part of our workshop 10 days a backing of orders full capacityInstalled September 20th guarantee won't be com

45、plete onward transport The last possible dateVideo 2task:TFFTFUnit 14Listening and speakingTask 1:The insurance company or the shipping companyComplete and clear proof provided by competent investigating authorityBy making a refund and compensating for other direct losses or expenses, selling the go

46、ods at lower prices, or replacing the faulty goods.Task 2:Complaint 1:David brown 3a distributionAlmost 30%of the goods were damaged in one way or another withdraw payment until a solution has been worked out call him back Complaint 2:Mrs. McCall ACC company quality not the same as the samples send

47、the whole lotback 0181-993-4215:30Video 1 task:Lodged a claim 15 sets were badly damaged rough handling by the shipping company take the matter up with them in good condition careless handling at some stage prior to shipment survey report replace all 15 sets as soon as possible settle your claim immediately your cooperation Video 2 task:Because 15 cases of goods they received were badly damaged.Because the damage was due to rough handling in tr