外贸业务全套英文邮件

1、第一步1?向顾客推销商品Dear Sir: May 1, 2001Inquiries regarding our new product, the Deer Mountain Bike, have been coming in fromall parts of the world ? Reports from users confirm what we knew before it was put on themarket 一 that it is the best mountain bike available? Enclosed is our brochure?Yours faithful

2、ly2. 提出询价Dear Sir: , 2001We received your promotional letter and brochure today. We believe that yourwould do well here in the IL S ? A. Kindly send us further details of your pricesand terms of sale ? Weask you to make every effort to quote at competitive prices in order to secure our business ?We

3、look forward to hearing from you soon. ?Truly3. 迅速提供报价Dear Sir: June 4, 2001Thank you for your inquiry of June the 1st concerning the Deer Mountain Bike ? It gives us great pleasure to send along the technical information on themodel together with the catalog and price list ? After studying the pric

4、es and terms of trade, you will understand why we areworking to capacity to meet the look forward to the opportunity of being of service of you.交易的契机4. 如何讨价还价Dear Sir: June & 2001Wehave received your price lists and have studied it carefully. However, the price level in your quotation is too hig

5、h for this market, If you are prepared to grant us a discount of 10% for a quantity of 200, we would agree to your offer ? You should note that some price cut will justify itself by an increase in business ? We hope to hear from you soon.Yours truly5-1 同意进口商的还价Dear S 让 s: June 12, 2001Thank you for

6、your let ter of June the Sth? We have accepted your offer onthe terms suggested ? Enclosed our will find a special price list that we believe will meet your ideas of prices ? You should note that the recent advances in raw materials have affected the cost of this product unfavorably. However, for yo

7、ur order we have kept our prices down ?Sincerely5-2 拒绝进口商的还价Dear S 让 s: June 12, 2001Thank you for your letter of June the 8th ? Weregret that we cannot meet your terms ? Wemust point out that the falling market here leaves us little or no margin of profit ? We must ask you for a keener price in res

8、pect to future orders? Atpresent the best discount offerefor a quantity of 200 is 3%. Our current situation leaves us little room to bargain. We hope -2you will reconsider the offerTruly6. 正式提出订单Dear Sir: June 15, 2001We have discussed your offer of 5% and accept it on the terms quoted?We are prepar

9、ed tothegive your product a trial, provided you can guarantee delivery on or before the 20th ofSeptember ? The enclosed order is given strictly on this condition. Wereserve right ofrefusal of delivery and/or cancellation of the order after this date?Truly7. 确认订单Dear Sir: June 20, 2001Thank you very

10、much for your order of June 15 for 200 Deer MountainBikes ? We will makeevery possible effort to speed up delivery. We will advise you of the date of dispatch ? Weare at your service at all times?Sincerely8. 请求开立信用证Gentlemen: June 1& 2001Thank you for your order No. 599. In order to execute it,

11、please open an irrevocable L/Cfor the amount of US$ 50, 000 in our favor ? This account shall be available untilSep? 20.Upon arrival of the L/C we will pack and ship the order as requested?Sincerely9. 通知已开立信用证Dear Sir: June 24, 2001Thank you for your letter of June 18 enclosing details of your terms

12、 ? According to yourrequest for opening an irrevocable L/C, we have instructed the Beijing CityCommercial Bankto open a cred it for US$ 50, 000 in your favor, valid until Sep ? 20. Please advise us by faxwhen the order has been executed ?Sincerely10. 请求信用证延期Dear Sir ： Sep. 1, 2001Weare sorry to repo

13、rt that in spite of our effort, we are unable to guarantee shipmentby the agreed date due to a strike at our factory. Weare afraid that your L/C will beexpire before shipment ? Therefore, please explain our situation to your customers and securetheir consent to extend the L/C to?Sincerely11. 同意更改信用证

14、Gentlemen: Sept ? 5, 2001Wereceived your letter today and have informed our customers of your situation.Asrequested, we have instructed the Beijing City Commercial Bank to extend the L/Cup to andincluding September 30. Please keep us abreast of any new development?Sincerely通知已开立信用证Dear Sir: June 24,

15、 2001Thank you for your letter of June 18 enclosing details of your terms?According to yourrequest for opening an irrevocable L/C, we have instructed the Beijing CityCommercial Bankto open a credit for US$ 50, 000 in your favor, valid until Sep? 20. Please advise us by faxwhen the order has been exe

16、cuted ?Sincerely回复客户投诉的信函范文客户投诉我们的同事工作效率和理解能力低下：Michael:I appreciate if u get involve with Jane? she is not following po sinstructions and getback to us in the same subject with difference? Last week was Vet certificates,then Billof ladings explanations, now is packaging when we are attaching all e-

17、mail's for you andher reference which is been discussed to be use on 3 months? We want to continueand trustin oiur relationship but it's issues which has to be stop?I will appreciate if you come back to us with a determination for the future ?Thanks,笫一次草拟的回复如下（没发给客人）:1 Re. the balance of pac

18、kagingIt' s our fault that we did not explain well and cause the confusion.Whenwe advised 3 months in the early email, we meant to ship these packaging in 3months, and when we talked about 1 month, we meant to receive your order for thesepackaging in 1 month, but the ship date can be Nov.Pls adv

19、ise if you will be able to place the order in 1 month or you need moretime ? We will also improve and take care in future communication. Thank you.2 Re. The communication efficiencyWe review the emails of these days ? For the email back and forth, we thinkthe mostimportant reason is because we do no

20、t know well about your company internal organiza tion andeach person * s work scope, so sometimes we do not address the right person to clarify our questions, and the message we received from different people is not consistent ? We got this problem when we got back to you for Vet and BL?Pls advise y

21、our company internal organization" s function, and we can contact the rightperson in future communication. Thank you.Apology again for any inconvenience ? We will take care and improve our communication in future ? 修改以后，最终发给客人的版本：1 Re. the balance of packagingSori for inconsistent info we provi

22、ded and confuse you.Whenwe advised 3 months in the early email, we meant to ship these packagingin 3 months, and when we talked about 1 month, we meant to receive your order forthese packaging in 1 month, but the ship date can be Nov or later?Pls advise if you will be able to place the order in 1 mo

23、nth? We will provideconsistent info and prevent confusion in future? Thank you.2 Re: The communication efficiencyWe did notice it take too many back and for th communication on B/L & Vet,it sounds to metha t our people don' t know well about your internal organization, we address question to

24、 improper people which come back inaccurate info and bring confusion to us, this create lots of unnecessary back and forth communication &make both parties loss efficiency ? In order to improve communication efficiency, could you pls advise who we should address for below area;1. PO placement, P

25、I (We notice both Mislay and Angela place Pos? )2? Any question related to PO3. logistic & Customs clearance, including import permit, Shipping document/ Vet Document, etc ?4? New product development5. Packaging & artwork approval6. Production sample approval7. Accounting (We suppose we shou

26、ld contact Michael Reid, pls double cfm) Again, apology for inconvenience ? We will improve communication efficiency in future ? 外贸函电范文汇总外贸函电书写基本原则例如：Courtesy 礼貌 语言要有礼且谦虚，及时地回信也是礼貌的表现。We have received with many thanks your letter of 20 May, and we take the pleasureof sending you our latest catalog ?

27、 We wish to draw your attention to a specialoffer which we have made in will be particularly interested in a special offer onpage 5 of the latest catalog enclosed, which you requested in your letter of 20May.2、 Consideration 体谅写信时要处处从对方的角度去考虑有什么需求，而不是从自身出发，语气上更尊重对方。例如："You earn 2 percent discou

28、nt when you pay cash ? We will send you the brochurenext month ? " 就比 uWe allow 2 percent discount for cash payment ? We won' t be able to send you the brochure this month? " 要好。3、 Completeness 完整一封商业信函应概况了各项必需的事项，如邀请信应说明时间、地点等，确忌寄出含糊不清的信件。4、 Clarity 清楚意思表达明确，要注意：（ - ）避免用词错误：例如： As to

29、the steamers sailing from Hong Kong to San Francisco, we have bimonthly direct services ?此处 bimonthly 有歧义：可以是twice a month 或者 once two month. 故读信 者就迷惑了，可以改写为：have two direct sailings every month from Hong Kong to San Francisco? havesemimonthly direct sailing from Hong Kong to San Francisco.have a di

30、rect sailing from Hong Kong to San Francisco?（二）注意词语所放的位置：例如：-91? We shall be able to supply 10 cases of the item only.2. We shall be able to supply 10 cases only of the item.前者则有两种商品以上的含义。（三）注意句子的结构：例如：sent you 5 samples yesterday of the goods which you requested in your letter ofMay 20 by air ?sen

31、t you, by air, 5 samples of the goods which you requested in your letter ofMay 20.5、 Conciseness 简洁（ - ）避免废话连篇：例如：wish to acknowledge receipt of your letter ? ? 可改为 : Weappreciate your letter ?herewith please find two copies of ? ? 可改为 : We enclose two copies of ?（2） 避免不必要的重复：（3） 短句、单词的运用：Enclosed h

32、erewith >enclosed at this time >now due to the factthat >because a draft in the amount of S1000 >a draft for $10006、 Concreteness 具体7、 Correctness退货英语表达若非商品瑕疵我们并不接受退货，而瑕疵品将依照您的意愿替换（若尚有存货）或是退款。We do not accept merchandise for return unless items are defective, in which case they will be r

33、eplaced, subject to availability, or refunded at buyers discretion.若因商品质量或III 于我们的失误而导致的退货，将会保证得到100%的退款。If the return is caused by the product quality or the mistake from us, you will be guaranteed to get 100% refund ?我们提供90 天的退货保证。We offer a 90day return policy.礼品不设退货或退换现金G it ts redeemed are non

34、- re tu rnable and can not beexchanged for cash ?有关退货事宜请与您的产品供应商或售货商接洽Contact your products supplier orvendor for return instructions ?如果达成退货退款协议，本店铺会收取货品退回运费。我们在收到退回货物后，会退回款项If we have refunds agreements, you will be responsible for the returnshipping charges ? The balance will be refunded back to

35、you after we receive the items货到付款英文我公司坚持货到付款，不打任何折扣。We insist on payment in cash on delivery without allowing any discount? 这是一家现金净流入的企业现金收入很稳定的企业，客户是货到付款，而供应商们发货后 30 日内就支付。It was a cash positive business whereby clients pay cash-on-delivery and suppliers are paid 30 days after delivery.我们暂时只接受货到付款

36、，不便之处，敬请原谅。客户于收货时请用现金付款。Weaccept Cash On Delivery only up to this moment? Sorry for any inconvenience caused ?我公司不接受货到付款的支付方式，但可以考虑随单付款的支付方式。We won'' t accept payment in cash on delivery, but may consider payment in cash with order ?通常我们接受即期信用证付款或电汇。我们从不接受货到付款的办法。We usually accept payment by

37、 L/C at sight draft or by T/T in advance, but neverby 成交价格英文purchase price 成交价成交价例句：The purchase price is five million and eight hundred thousand dollars是港币五口八十万元。The purchase price figures out at about seven million dollars?成交价合计为7000 万美元左右。concluded price 成交价格例句：To have this business concluded, yo

38、u need to lower your price at least by 3%.为达成这笔交易，你方应至少减价3%。Once the price had been agreed, a deal was quickly concluded?价格一经商定，交易很快就达成了。knocked down price例句： If was the last one they had and they sold it me at a knock down price.这是他们手中的最后一个，他们以低价卖给了我。英文信范文一篇1234 Main StreetXXX city, 1234501, 2007-7

39、-17(Salutation),You may write a business letter to request information, to order a product, to apply to a school, or to seek employment ? Whether you write or type a business letter, be polite, specific, and neat ? Keep a copy of every business letter?Use either the block or modified block form for

40、a business letter?Either form has six parts, including an inside address?(Complimentary Close)英文信的写法- 商务信函的写法的技巧英文信的写法- 商务信函的写法的技巧1 使用齐头式书写商务信函- 即不使用缩进形式分割段落2 商务信函的收信人地址应书写在信函上方，在发信人地址之下3 在地址之下，隔双行书写日期4 隔双行或是流出更多的空间使得文章的正文能位于信函篇幅中央。5男性收信人使用Mr.,女性收信人使用Ms,如果收信人有头衔，最好写头衔,如Dr.6 信的开端举出一个写信的缘山. 4With reference to ourtelephone conversation. ? ')7 写明写信的原因. T am writing to you to confirm our order.')8 注明信函自己的要求. 41 would be grateful if you could includea brochure ?')9 如果想进一步联系，提出建议. 41 look forward t