Grooming-Standard-仪容仪表标准

1、Grooming Standard仪容仪表仪容仪表2021/8/62Objective课程目标课程目标By the end of the course, you will be able to:在本次培训结束之际，你将能够：在本次培训结束之际，你将能够： Importance of the grooming standard说出仪容仪表的重要性 Explain the standard grooming阐述出酒店员工仪容仪表标准 Please list the hygiene standard of the staff列举出员工的个人卫生所注意的有哪些2021/8/63Do you know？

2、你知道吗？你知道吗？第一印象从何而来？Studies have shown that more than 60% of what is believed about us is based upon visual messages 研究显示, 对一个人的印象60%以上基于可视信息第一印象产生大概需要多久时间？Great first impressions happen in the first four (4) minutes 良好的第一印象产生在前4秒钟内第一印象能够轻易改变吗？First impressions are lasting impressions 第一印象具持续性2021/8/

3、64We will know我们将共同了解我们将共同了解2021/8/65Personal Grooming Guideline for Female Employee员工个人仪表（女）员工个人仪表（女）lHair 头发 Clean and dandruff-free 清洁无头屑 Well-trimmed and well-combed 修剪、梳理整齐 Hair length that is below neck level must be bunned with a plain black hair clip/ribbon. 过颈长发应使用简朴的黑色发夹或丝带盘结于脑后。 Hair leng

4、th that is at neck level must be held with a plain black hair band. 齐颈头发应使用简朴 的黑色发带系于脑后。2021/8/66lHair 头发Employees working in the Kitchen and Housekeeping may be required to put on special headgear. 在厨房和客房部工作的员工可能被要求穿戴工作帽。 The fringe must not cover the face while bowing. 低头时，头发不应遮住脸。 No falling hair

5、. 头发不应散落。 No improper hair ornament /decoration. 不应佩戴不适当的发饰。 Hair must not be dyed in any other color except black. 不许染发，黑色除外。 Personal Grooming Guideline for Female Employee员工个人仪表（女）员工个人仪表（女）2021/8/67lFace 面部 Maintain a clean face. 保持面部清洁。 Color and shade of make-up must be gentle. 化妆的颜色及眼影的使用须行当。

6、No heavy make- up. 不允许化浓妆。 Light lipstick should be applied. 应使用淡色口红。Personal Grooming Guideline for Female Employee员工个人仪表（女）员工个人仪表（女）2021/8/68lMouth 嘴巴 No food remains stuck in- between teeth and is kept odour free. 口腔清洁，无异味，齿缝无食物残渣。 No bad breath. 无口臭。Personal Grooming Guideline for Female Employe

7、e员工个人仪表（女）员工个人仪表（女）2021/8/69lStockings 袜子袜子 Stockings should be worn by all employees who wear skirts. 穿裙子的员工需穿戴长筒袜。 Skin color stocking. 应穿肉色丝袜。 Well taken care and not tattered. Visible holes are not permitted. 丝袜应完好，无脱丝。lShoes 鞋鞋 Standard shoes approved by the Hotel. 员工须穿着经酒店 批准的标准式样的鞋。 Clean and

8、 well- polished. 清洁并保持光泽。Personal Grooming Guideline for Female Employee员工个人仪表（女）员工个人仪表（女）2021/8/610lUniform 制服 Uniform must be clean and well ironed. 工服应干净，并熨烫平整。 No rips, stains or dirt. 无破损、污迹或灰尘。 No loose or missing buttons. 无松扣或掉扣。 No visible T- shirt under the hotel uniform. 内穿T恤不能露出饭店工装。 Unif

9、orm must be full and proper. 工服应完整，穿戴整齐。Personal Grooming Guideline for Female Employee员工个人仪表（女）员工个人仪表（女）2021/8/611lName Badge 名牌 Name badge is part of your uniform 名牌是你制服的一部分Please where them on the left at chest-height 请将其佩戴在左胸，齐胸高度 Name should be visible and not faded 名字应清晰可见，未出现褪色Personal Groomi

10、ng Guideline for Female Employee员工个人仪表（女）员工个人仪表（女）2021/8/612lHair 头发 Simple and neat hair cut, not touching the ears or collar. 简洁的发型，头发不应超过耳部和衣领。 Clean and dandruff-free 清洁无头屑 Well- combed. Gel can be applied when necessary. 梳理整齐，如果需要可以用 嗜喱水。 Hair must not be dyed in any other color except black. 不

11、许染发，黑色除外。Personal Grooming Guideline for Male Employee员工个人仪表（男）员工个人仪表（男）2021/8/613lHair 头发 Hair must not be dyed in any other color except black. 不许染发，黑色除外。 No side burns 不留鬓角。 Employees working in the Kitchen and Housekeeping may be required to put on special headgear. 在厨房和客房部工作的员工可能被要求穿戴工作帽。Person

12、al Grooming Guideline for Male Employee员工个人仪表（男）员工个人仪表（男）2021/8/614lMouth 嘴巴 No food remains stuck in- between teeth and is kept odour free. 口腔清洁，无异味，齿缝无食物残渣。 No bad breath. 无口臭。Personal Grooming Guideline for Male Employee员工个人仪表（男）员工个人仪表（男）2021/8/615lShirt 衬衫 Collar and ends of sleeves must be clea

13、n. 保持衣领及袖口整洁。 Top of collar and ends of sleeve must not be frayed. 衣领及袖口无磨损。 All buttons must be properly attached. 钮扣齐全。 Well- ironed. 熨烫平整。Personal Grooming Guideline for Male Employee员工个人仪表（男）员工个人仪表（男）2021/8/616lNecktie 领带 Must match with the uniform color and design, or as directed. 必须与公司制服在颜色及风

14、格上相搭配或者与指定款式相同。 Not soiled or dirty. 干净无污点。 Must be properly tied with the knot in proper position. 领带必须打结得体，领结位置适中。Personal Grooming Guideline for Male Employee员工个人仪表（男）员工个人仪表（男）2021/8/617lSocks 袜子袜子 Not loose and falling. 不松弛，脱落。 Visible holes are not permitted. 无破损。 Plain black color. 单黑色袜子。 Chan

15、ge everyday and must not be smelly. 每日更换，以便不发出异味。lShoes 鞋鞋 Standard shoes approved by the Hotel. 员工须穿着经酒店批准的标准式样的鞋。 Clean and well- polished. 清洁并保持光泽。Personal Grooming Guideline for Male Employee员工个人仪表（男）员工个人仪表（男）2021/8/618lHands, Fingernails 手/指甲 Hands are to be kept clean. 双手保持清洁。 Nail varnish sho

16、uld be of non- color (preferably not to wear nail polish). 指甲油应为无色，最好不用指甲光亮剂。 Fingernails must be kept shout and clean, well- manicured. 指甲须剪短及保持清洁。 We all need to pay attention！我们都要注意的！我们都要注意的！2021/8/619We all need to pay attention！我们都要注意的！我们都要注意的！lAccessories 饰物 Heavy, glaring or noisy accessories

17、 must not be worn except wedding ring. 除结婚戒指外，不允许佩戴笨重、耀眼或能发出噪音的饰物。 For safety & hygiene reasons, Kitchen and Stewarding staff are not allowed to wear ring. 鉴于安全的卫生的关系，厨房和管事部的员工不不准戴戒指。 Necklace must not be displayed ostentatiously. 项链不可显耀地佩戴在外。 Earrings must simple, small and not dangling. 允许戴简单的

18、、小的、不晃动的耳环。2021/8/620lGlasses 眼镜 The staff of Operation Department should wearing contact lenses. 运作部门的员工当值时需佩戴隐形眼镜。 The staff of Backstage Department are allowed to wear simple glasses. 后台区域的员工可佩带简单大方的框架眼镜。We all need to pay attention！我们都要注意的！我们都要注意的！2021/8/621lOthers 其它 Heavy perfume must not be used.