国际导游相关知识培训

1、国际导游即所谓的出境领队，其资格考试为出境领队证考试，考试时间与导游证考试接近，大约每年 8/9 月份当地省旅游局报名， 11/12 月份考试，国家旅游局日前新出台的 中国公民出国旅游管理办法 和旅行社出境旅游服务质量标准明确规定报考条件：1 报考领队者为所有国际旅行社导游员； 具有较强的业务能力和敬业精神； 政治觉悟高，遵纪守法，没有违法违规和责任投诉记录2 大专以上学历和具备一定的外语水平3 必须提交报名人员身份证、学历证明原件、导游资格证原件及导游证复印件考试科目：领队业务与政策法规、目的地国家 (地区 )知识、英语三部分。获得英语导游资格、大学英语六级证书或目的地国家语种导游资格的报考

2、人员， 可免试英语。但必须提交英语导游资格证原件和大学英语六级证书原件及复印件各一份，或目的地国家语种导游资格证原件和复印件各一份。出境旅游领队考试与培训用书 -出境旅游领队实务（旅游教育出版社 /2002/08 版） 46￥ /册。教材内容是：第一编领队业务及相关法规第二编中国公民自费出境旅游目的地国家（地区）第三编出境旅游领队常用英语1国内航线domestic flight2海关手续customs formalities3手提行李hand luggage4航班号flight number5免税商店duty-free shop6旅客联passenger coupon7行李认领牌baggage

3、 claim card8入境签证entry visa9软卧soft berth10旅客通道passenger route1自然保护区natural reserve2水上公园water park3风景点scenic spots4民俗风情folk custom5人造奇迹man-made wonders6 国际杂技节 International Acrobatic Festival7 名胜古迹 places of historic interests8 黄鹤楼Yellow Crane Tower9 鱼米之乡 the land of rice and fish10 建筑技术 construction

4、technology3 办手续go through the formalities4 合单结账 one bill for all5 储存贵重物品 store the valubles6 外币兑换 foreign currency exchange1 精选路线 selected itinerary2 附加旅游项目 add-ons3 自由活时 time for personal arrangements4 特别服务要 special service requirement5 组团人数 group size6 民俗旅游 folk custom tour7 行业考察旅游 trade observati

5、on tour8 路线图 itinerary map9 旅游者过夜数 guest night10 延长逗留 extension of stay1 水族馆aquarium2 传统文化traditional culture3 自然美景natural beauty4 商业区 commercial district5 工业园 industrial zone6高新技术开发区 Hi-tech Development Zone7高速公路 expressway8立交桥 flyover9地铁 underground10儿童乐园 children s playground1朝圣的游客 pilgrim2登上探险旅行

6、 mountaineering and adventure tour3发源地cradleland4悬崖峭壁 sheer cliffs and steep mountains5道教圣地 the Taoist Holy Place6温泉hot spring7自然景观 natural wonders8常青树 evergreen trees9日出 sunries10海拔 above sea level6免费行李限额 free baggage allowance7超重费excess baggage charge8登机口boarding gate9海关官员 customs officer10返程票 ret

7、urn ticket1 customs luggage declaration form海关行李申报单2 unaccompanied baggage非随身载运行李3 luggage chek-in counter行李过磅处4 parking area停车场5 transfer passenger转机旅客6 airport inquiries机场问讯处7 tour leader旅游团领队8 time difference时差9 non-smoking room禁烟室10 reception program接待计划1 type of accommodation desired要求住宿的类型2 ca

8、sh in advance预付现金3 cash payment on departure离店现付4 automated bill自动开账单5 ambulatory room残疾人专用房6 hold mail留交邮件7 registration form of temporary residence临时住宿登记表8 change slip客人住房变动单9 assistant manager经理助理10 basement car park地下停车场1 foreign escorted tour国外派导游的旅游团2 final itinerary最终旅行路线3 full appointment全项委

9、托4 best-selling China-tours最畅销的中国旅游路线5 entertainments and diversions娱乐或变换节目6 on-shore visit上岸参观7 estimated time of arrival预计抵达时间8 travel arrangements旅行安排9 mini destination area中途小目的地10 sightseeing tour观光旅行1 group visa集体签证2 departure lounge出境旅客休息室3 board the plane上机4 take oof起飞5 exit visa出境签证6 luggag

10、e rack行李架7 platform ticket站台票8 express extra ticket特快票9 mother-and-child room母婴候车室10 identity card身份证minimum tour price最低旅游价格multilingual guide会多种语言的导游national guide全陪 ,全程导游national tourist organization全国旅游组织off-peak season 淡季off season 淡季on season 旺季peak season 旺季professional （ staff） 旅游专业人员program

11、me 节目receiving country旅游接待国tourist organization旅游组织tourist periodical旅游周刊tourist spots旅游点tourist trade旅游界travel 旅行travel business旅游业务travel expert旅游专家travel industry旅游业travel journalist旅游记者travel press 旅游报纸travel publication旅游出版物travelling 旅游travelling expense旅费regional tourist organization区域旅游组织sea

12、son-high 旺季season-low 淡季selling season旺季shoulder period/season 平季sightseeing 游览slack season 淡季state-list famous historical and culture cities 国家级历史文化名城tour arrangement旅游安排tour brochure 旅游小册子tour catalog旅游团目录tour code number旅游代号编码tour escort/conductor/director旅游团陪同tour leader 领队 ,团长tour operation旅游业务

13、tour route旅游路线tour talker自动导游磁带机tourism 旅游业 ,旅游tourism activities旅游活动tourism circles旅游界touring 游览touring club旅游俱乐部tourist 游客tourist association旅游协会tourist authority/office旅游局tourist council旅游委员会tourist destination旅游目的地China s catagory A travel agency 一类社China s category B travel agency 二类社tourist ma

14、p 旅游地图tourist organization旅游组织tourist periodical旅游周刊tourist spots 旅游点tourist trade 旅游界travel旅行travel business旅游业务travel expert 旅游专家travel industry旅游业travel journalist旅游记者travel press 旅游报纸travel publication旅游出版物travelling 旅游travelling expense旅费China s category C travel agency 三类社Clothes,bearing and a

15、ppearance 服装仪表guidebook 旅游指南guild practice 导游实践烧饼 Clay oven rolls榨菜肉丝面Pork, pickled mustard green noodles油条Fried bread stick米粉Rice noodles水饺（ Boiled ） dumplings紫菜汤Seaweed soup馒头 steamed buns, steamed bread牡蛎汤Oyster soup饭团 Rice and vegetable roll蛋花汤 Egg & vegetable soup皮蛋100-year egg鱼丸汤Fish ball咸

16、鸭蛋Salted duck egg臭豆腐 Stinky tofu (Smelly tofu)稀饭Rice porridge油豆腐Oily bean curd白饭Plain white rice虾球Shrimp balls糯米饭Glutinous rice春卷Spring rolls蛋炒饭 Fried rice with egg蛋卷Chicken rolls刀削面Sliced noodles room rate 房价standard rate 标准价en-suite 套房family suite家庭套房twin room you带两张单人床的房间double room 带一张双人床的房间adva

17、nce deposit 定金reservation 订房间registration 登记rate sheets 房价表tariff价目表cancellation 取消预定imperial suite皇室套房presidential suite 总统套房suite deluxe 高级套房junior suite简单套房mini suite小型套房honeymoon suite 蜜月套房penthouse suite 楼顶套房unmade room 未清扫房on change 待清扫房valuables 贵重品porter 行李员luggage/baggage 行李registered/check

18、ed luggage 托运行李light luggage轻便行李baggage elevator 行李电梯baggage receipt 行李收据trolley手推车storage room 行李仓briefcase 公文包suit bag 衣服袋travelling bag旅行袋shoulder bag 背包trunk 大衣箱suitcase 小提箱name tag 标有姓名的标签regular flight正常航班non-scheduled flight非正常航班international flight国际航班domestic flight国内航班flight number航班号airpo

19、rt 机场airline operation航空业务alternate airfield备用机场landing field停机坪international terminal国际航班候机楼domestic terminal国内航班候机楼control tower控制台jetway 登机道air-bridge旅客桥请给我菜单。May I have a menu,please？是否有中文菜单？Do you have a menu in chinese ？在用晚餐前想喝些什麼吗？Would you like something to drink before dinner？餐厅有些什麼餐前酒？What

20、 kind of drinks do you have for an aperitif？可否让我看看酒单？May I see the wine list？我可以点杯酒吗？May I order a glass of wine？餐厅有那几类酒？What kind of wine do you have？我想点当地出产的酒。I d like to have some local wine.我想要喝法国红酒。I d like to have Frence red wine.是否可建议一些不错的酒？Could you recommend some good wine？我可以点餐了吗？May I order,please ？餐厅最特别的菜式是什麼？What is the specialty of