Lesson 6 At Front Desk

1、Lesson 9 At Front Desk Lecturer: Yu Ting Lecturer: Yu Ting英语英语3 3 Lesson 9 At Front Desk Warming-up Activity 1Key words and phrases: jobs & workplaces in hotel 2Listening & Speaking: Reservation &Confirmation 3sentence patterns & Practice: role play4Summary5Homework6Warming-up activi

2、tiesAsk two pairs of students to play roles of receptionist & guest. Decide which one you like better.宾客至上宾客至上 服务至上服务至上 Key words and phrasesjobs and workplaces in hotel Words & Phrases* *1. bellhop n. 1. bellhop n. 行李员行李员* *2. housekeeping maid2. housekeeping maid 客房服务员客房服务员* *3. bartender

3、n.3. bartender n. 酒吧招待员酒吧招待员* *4. lobby n. 4. lobby n. 大厅大厅Who are they? Who are they? Where do you usually see them working Where do you usually see them working in in a hotel? a hotel? Match Match the peoplethe people with with the workplacesthe workplaces. .matchingmatchingmatchingmatchingin the

4、in the lobbylobbyat the front deskat the front deskin the guest roomsin the guest roomsin the elevatorin the elevatorin the barin the barNow, can you name out the jobs and workplaces in hotel? What are they? Jobs and workplacesin hotellobbylobbyguest roomguest roomhousekeeping housekeeping maidmaidb

5、artenderbartenderelevatorelevatorbellboyfront deskfront deskreceptionistreceptionistelevator elevator operatoroperatorbarbarReservation and Confirmation (Listening Comprehension) Pre-listening questionsNew words and phrasesListening practiceUseful sentence patterns Making a dialogueListening 1. depo

6、sit n.1. deposit n. 押金；存款押金；存款 vt.vt. 存入存入( (银行等银行等) )* *2. key card2. key card 钥匙卡钥匙卡* *3. buffet n.3. buffet n. 自助餐；自自助餐；自助餐厅助餐厅Words & PhrasesTypes of rooms(1) single room(2) double room (3) TWB (Twin bed room with bath)(4) suite Listening Listen and answer these questions according to what y

7、ou hear.QuestionsQuestions1. Who are they?1. Who are they?2. Is the man checking in or out?2. Is the man checking in or out?3. Who made the reservation for the guest?3. Who made the reservation for the guest?4. How much is the deposit for the room?4. How much is the deposit for the room?A front desk

8、 receptionist and a A front desk receptionist and a guest.guest.He is checking in.He is checking in.His companyHis company. .Five hundred RMB.Five hundred RMB.Tapescript A: A: How can I help you today?How can I help you today?B: Hi. B: Hi. I made a reservation at your hotelI made a reservation at yo

9、ur hotel. .A: I see. A: I see. Can I have your name first?Can I have your name first?B: My name is Jack Lee.B: My name is Jack Lee.A: Just a minute, please. . I am sorry. We donA: Just a minute, please. . I am sorry. We don t have t have this name here.this name here.B: ItB: Its impossible! s imposs

10、ible! My company reserved the roomMy company reserved the room last last week!week!Tapescript A: What is the name of your company, sir? A: What is the name of your company, sir? The The reservation may be under their name.reservation may be under their name.B: YouB: Youre right. My company is AB Fas

11、hion Ltd.re right. My company is AB Fashion Ltd.A: Alright. There is a reservation for AB Fashion A: Alright. There is a reservation for AB Fashion Ltd., a single room for three nights. Ltd., a single room for three nights. Would you like Would you like to pay the deposit in cash or by credit card?t

12、o pay the deposit in cash or by credit card?B: In cash. B: In cash. How much is it?How much is it?A: A: Five hundred RMB.Five hundred RMB.B: Here is five hundred.B: Here is five hundred.A: And A: And here is your key card and the ticket for free here is your key card and the ticket for free breakfas

13、t.breakfast. Your room number is 312. Just take the Your room number is 312. Just take the elevator to the third floor and look to your left.elevator to the third floor and look to your left.B: Thank you.B: Thank you.Sentence patternsListen to the passage again and check the answers. Let Ss read the

14、 script and find the useful sentences.？Sentence patternsSentence patterns (1) (1)1) Booking a room2) Asking the date3) Asking the rate4) Asking the way of payment Id like to reserve a single room for 3 nights.Whats the date?Whats the rate?Would you like to pay the deposit in cash or by credit card?S

15、entence patternsSentence patterns (2) (2)5) Offering the free breakfast6) Showing the way to guest room7) Asking the guests name8) Showing the reservation numberHeres a ticket for free breakfast.Your room is 312. Just take the elevator to the third floor and look to your left.Can(May) I have the gue

16、sts/your name?Please take this reservation number: CM48.Practice: making a dialogue Group work 1 (Ask students to make a dialogue between the Spring Hotel (A) and the LM Fashion Ltd. (B) . The guest is making a reservation over the telephone. )Notes： how to book a room how to ask the date how to ask

17、 the rate how to show the reservation number Practice: making a Practice: making a dialoguedialogueGroup work 2 (Ask students to make a dialogue between the Motel 168 and the Shell Company. The guest is checking in. )Notes： how to confirm a reservation how to ask the way of payment how to tell the free breakfast how to show the way to guest room Practice: making a dialoguePractice: making a dialogueNew words, phrases and sentence patternsHow to make and