商务礼仪常用语

1、完美文秘办公礼仪场景一：询问访客身份May I have your name, please? What company are you from?Could you tell me what company you are representing? 请问您贵姓？ 您是哪个公司的？ 能告诉我您代表什么公司吗？ 场景二：询问是否预约，来访目的 Do you have an appointment?Would you give me your business card?Can I ask what you wish to see him about? 请问你有预约吗？ 请给我您的名片好吗？ 我

2、能问一下您要见他有何事吗？ 场景三：让客人稍候片刻 I'll see if he is available.Would you please have a seat and wait for a few moments. 请让我看看上司是否方便。请您坐下稍等片刻。 场景四：接待来宾 Would you like coffee or tea? How do you like your coffee?你要咖啡还是茶？ 你喜欢哪种咖啡？ 场景五：带客人去见经理Please have a seat, Mr. Jones and Mr. Smith will see you in few min

3、utes. Mr. Chen is expecting you. I'll tell him that you're here.Would you come this way, please? 请坐，琼斯先生和史密斯先生几分钟后就到。 陈先生正在等你。我去告诉他你到了。 请随我到这边来。场景六：婉言拒绝客人来访Mr. Chen is occupied at the moment and wants to know if your business is urgent.He may want to get in touch with you in the future. Woul

4、d you leave your card? 陈先生正忙着，请问您的事情很紧急吗？ 他想以后再和你联系。请留下你的名片好吗？掌控商务会谈的 5 个黄金技能让听众集中注意力 主持商务会议时，及时集中大家的注意力至关重要。最好的开始商务会议方式就是 给出直接的陈述。 "The purpose of this meeting is to decide on the company logo."（今天开会的目的是讨论并确定公司的Logo.）避免类似以下的间接陈述，"Well, here's the agenda"（ 好的，下面是我们的安排），或是&quo

5、t;Maybe we should get started." （我们应该开始了）这会使你马上失去别人的注意力。使用语气重的单词 你的老板把大家叫到办公室商讨论一个问题，并在讨论中询问了你的意见。你的回 答必须是以"I recommend.（.我建议）"或是"In my opinion（"我认为）开始。 此外，要用权威的语气回答，使用"should"而不用"could"，让语气更强。"In myopinion, we should consider different vendors"

6、 （我认为，我们应该考虑不同的供 应商） 比"Maybe we could thi nk about differe nt ve ndors"（也许我们需要考虑不同的供应商）语气更强。立场要坚定如果你想让语气听起来比上面的句子更重的话，那就用“rm positive that”（我很确定）或是“ I really feel that”（我真的认为）来开始：“rm positive that it's the vendor's fault ”（我很确定这是供应商的问题） 向听者表示出你对此非常肯定， 是为了传达“ 我很肯定，你也应该肯定 !”的气场。不自信的人

7、会说“ John in Marketing said it could be the vendor's fault. I thought he had a good point. ”（市 场部的 John 觉得可能是供应商的问题，我觉得他说的有道理）继续你关心的话题 商务会谈有时会跑题，因此，你需要用技巧，让别人重新集中注意力到你想继续的 话题上来。如果讨论不太有效率，无论是大型商务会议，或非正式商务谈话中，你 都可以说， "Let's move on to the next point." （让我们开始下面一点的讨论）以保 证了你始终拥有讨论的控制权。只要

8、你不用"Maybe"（可能）或是"Um"（呃）开 始你的讲话。毫无保留地说出意见 有时候你就是须要否定别人的意见，如果不有效说出你的否定意见，你的价值就被 忽略了。 "I'm afraid I can't agree with this plan" （很抱歉， 我不同意这个计划） 是 礼貌但又清楚的表达否定的开场白，要比 "Well, I'm not sure; It doesn't seem like it will work." （ 好吧，我不确定，感觉这个不太有用）要好得多职场

9、上如何稳妥表达观点如果表示赞成，你可以说 ：That's a good idea.I agree with you.是个好主意。 我赞成。如果表示有条件地接受，你可以说：on the con diti on thatWe accept your proposal,on the condition that you order 20,000 units. 如果您订 2 万件，我们会接受您的建议。如果表示拒绝，你可以说：We're not prepared to accept your proposal at this time. 我们这一次不准备接受你们的建议。如果对方误解了你

10、, 你可以说：No, I'm afraid you misunderstood me. What I was trying to say was不，恐怕你误解了。我想说的是 邮件必备的 10 个英文句 型1) 1 am writ ing to con firm /enq uire/i nform you 我写信时要确认/询问/通知你2) I am writing to follow up on our earlier decision on the marketing campaign in Q2.我写信来追踪我们之前对于第二季度营销活动的决定。3) With reference to

11、 our telephone conversation today 关于我们今天在电话中的谈话 .4) In my previous e-mail on October 5 先前在 10 月5 日所写的信5) As I mentioned earlier about 如我先前所提及关于6) As indicated in my previous e-mail 如我在先前的信中所提出7) As we discussed on the phone 如我们上次在电话中的讨论8) From our decision at the previous meeting 如我们在上次会议中的决定9) As y

12、ou requested/per your requirement 按照你的要求10) 1 n reply to your e-mail dated April 1, we decided 回答你在4月1日写的信，我们决定如何提高办公室的亲和Be Courteous 礼貌Even the smallest courtesies kindle a fire that ignites chemistry and builds kin ship. The courtesy of say ing "hello" whe n you come into the office afte

13、r being away. The courtesy of lett ing people know whe n you're going to be away for an exte nded period. The courtesy of honoring policies about reserv ing rooms, spaces, and equipme nt for activities. The courtesy of a simple "please", "thank you", and "you're welc

14、ome" for small favors.便最小的礼貌也会激发融洽感、点燃亲密的“火焰”。比如回到办公室时说声“嗨”； 不能按时赶回来时，要和别人说一声；遵守关于为活动预留房间、空间、设备的规 定；对小的恩惠给予一个简单的“请”、“谢谢”、“不客气”。Share a Sense of Humor 展现你的幽默感Self-deprecat ing humor can ope n hearts and minds to make people receptive to ideas in ways words alone cannot.自嘲式幽默能让人们敞开胸怀和心思，比语言更能说服人接

15、受一些想法。Show Humility 谦卑They let others "showcase" by deliveri ng key messages in stead of always hav ing to be" on stage" themselves.通过传递关键信息，让别人替自己“展示”，而不是总把自己放在“舞台”表演。hey let others feel importa nt by "in terpret in g," "pass ing on," and "appl ying"

16、; their goals and in itiatives.通过“诠释”、“传递”、“落实”自己的目标和计划，让别人感到重要起来。They get in put from others - and con sider that in put worthy of a resp on se. 他们征求别人观点一一并且认为这观点值得做出响应。5771001803090012095 5790368228596330825771001803090012386 5761373997357606965771001803090013594 5780775799025155125771001803090012

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