商务函电chapter 6 order placing and replies

1、LOGOChapter 6Chapter 6 Order Placing Order Placing Replies RepliesBusiness English CorrespondenceBusiness English CorrespondenceOrder PlacingInformation RelatedSample Letter StudyUseful ExpressionsTranslatingLetter WritingContentsInformation Related12 3 4 5Information Related An order is a request t

2、o supply a specified quantity of goods. It may result from an offer or an enquiry with subsequent quotations. Information Related Buyers usually use a printed order form/sheet instead of any letter.Advantages of ordering on a printed form: 1) pre-numbered and easy to refer to2) important details can

3、not easily be overlooked3) general conditions can be printed on the backInformation Related 1) include full details of description, quantities, prices 2) state your requirements about delivery including destination, date, mode of transport and whether to be sent carriage paid（运费已付）（运费已付）, or carriag

4、e forward（运费到付）（运费到付） 3) confirm the terms of payment agreed in preliminary negotiations （初步谈判）（初步谈判）What should an order form or an order letter include?Information Related 1) to deliver the goods exactly of the kind ordered, and at the agreed time; 2) to guarantee the goods to be free from faults.

5、When an agreement comes into forceInformation Related 1) to accept the goods supplied, if they comply with the terms of the order2) to pay for them at the time of delivery, unless there is an agreement to the contrary3) to check the goods as soon as possible (failure to give prompt notice of faults

6、to the seller will be taken as acceptance of the goods). Letters of Letters of order order placingplacing Sample letter: order with conditions Sample letter: routine ordersSample Letter StudySample letter: order from a new customer Sample Letter: routine ordersUseful expressionWords and phrasesSampl

7、e letterWriting stepsWords and Phrases 急需急需Sample letter 1Sample letter 1 Sample Letter：routine ordersWriting Steps description of products, quantities, pricesUseful ExpressionSample Letter: first orderUseful expressionWords and phrasesSample letterWriting stepsWords and Phrases Sample letter 1Sampl

8、e letter 1v Sample Letter：first orderWriting Steps Useful ExpressionUseful ExpressionSample Letter: order with conditionsUseful expressionWords and phrasesSample letterWriting stepsWords and Phrases Sample Letter: order with conditionsWriting Steps Useful ExpressionUseful Expression单元：单元：Useful Expr

9、essionUseful ExpressionUseful ExpressionUseful ExpressionUseful ExpressionUseful ExpressionUseful ExpressionTranslating TranslatingTranslating Translating Translating Translating Translating Letter WritingLetter writing 1Letter writing 11 keyLetter Writing 1Key v Dear Sirs,v Thank you for your quota

10、tion of March 15 and the samples of mens shirts. We appreciate the quality of the items and are pleased to enclose our Order No. 345 for sizes listed in your quotation.v We learn that you are able to supply the above mentioned goods from stock and hope you will deliver the goods before May 20.v We w

11、ish to effect/make payment by D/P 30 days. Please let us have your confirmation at your earliest convenience.Replies to Order PlacingInformation RelatedSample Letter StudyUseful ExpressionsTranslatingLetter WritingContentsInformation Related2 31Information Related Printed acknowledgment is enough.v

12、A confirming letter stating delivery time is better and helps to create goodwill.v If unable to supply the goods ordered, explain why and suggest substitutes.Information Relatedv First orders, that is orders from new customers should most certainly be acknowledged by letter. The letter should:v 1. e

13、xpress pleasure at receiving the order;v 2. add a favorable comment on the goods ordered;v 3. include an assurance of prompt shipmentv 4. draw attention to other products likely to be of interest;v 5. hope for further orders.Information RelatedSuch letters should include:v 1. Express pleasure at rec

14、eiving the orderv 2. Regret your inability to meet the buyers needs and explain the reasonsv 3. Propose an alternative productv 4. Hope for the opportunity to serve him another timev Reasons to reject the orderv 1.not satisfied with the buyers terms and conditionsv 2.the buyers credit is suspectv 3.

15、the goods are not available Letters of Letters of replies to replies to orderorder Sample letter: reply to routine ordersSample letter: fulfillment of a first order Sample Letter StudySample letter：reject the order Sample Letter: reply to routine ordersUseful expressionWords and phrasesSample letter

16、Writing stepsWords and Phrases be in stock运费到付运费到付在规定的时间在规定的时间内内有现货有现货Sample letter 1Sample letter 1 Sample Letter：reply to routine orderWriting Steps 1. express pleasure at receiving the order;2. Inform the shipment3. hope for further ordersUseful Expression所有商品都（没）有现货所有商品都（没）有现货 We are very please

17、d to receive your Order No. 999 for shoes.All items are in stock/ out of stock.Sample Letter: fulfillment of first orderUseful expressionWords and phrasesSample letterWriting stepsWords and Phrases Sample letter 1Sample letter 1 Sample Letter: fulfillment of first orderWriting Steps 1. express pleas

18、ure at receiving the order;2. include an assurance of prompt shipment andadd a favorable comment on the goods ordered;3. draw attention to other products likely to be of interest;5. hope for further orders.Useful ExpressionUseful ExpressionSample Letter: reject the orderUseful expressionWords and ph

19、rasesSample letterWriting stepsWords and Phrases the demand有现货供应有现货供应Sample letter 1Sample letter 1 Sample Letter: reject the orderWriting Steps Useful Expression目前生产厂商无法满足对这一型号流行款式电视目前生产厂商无法满足对这一型号流行款式电视机的需求。机的需求。由于你公司坚持以在圣诞节前交货为条件，我公司深表遗憾，由于你公司坚持以在圣诞节前交货为条件，我公司深表遗憾，不能像过去多次供货那样供应这批不能像过去多次供货那样供应这批 货

20、物。货物。The manufacturers are finding it impossible to meet current demand for this very popular set.Since you make delivery before Christmas a firm condition, we deeply regret that we cannot supply you as we have done on so many occasions in the past.单元：单元：Useful Expression.订单确认收悉，并在此致谢。订单确认收悉，并在此致谢。货

21、物即将发出，并望于之前到达贵方。货物即将发出，并望于之前到达贵方。We have the pleasure to acknowledge the receipt of your Order/Indent No. , for which we are much obliged.The goods will be forwarded so as to reach you on or before as desired.Useful Expression贵方将如期收到装运通知贵方将如期收到装运通知。希望货物能按时到达贵方希望货物能按时到达贵方。 You will receive advice of

22、shipment in due course.We hope they will reach you in good time.Useful Expression所有商品都（没）有现货所有商品都（没）有现货 We are very pleased to receive your Order No. 999 for shoes.All items are in stock/ out of stock.Useful ExpressionUseful ExpressionUseful Expression目前生产厂商无法满足对这一型号流行款式电视目前生产厂商无法满足对这一型号流行款式电视机的需求。机

23、的需求。由于你公司坚持以在圣诞节前交货为条件，我公司深表遗憾，由于你公司坚持以在圣诞节前交货为条件，我公司深表遗憾，不能像过去多次供货那样供应这批不能像过去多次供货那样供应这批 货物。货物。The manufacturers are finding it impossible to meet current demand for this very popular set.Since you make delivery before Christmas a firm condition, we deeply regret that we cannot supply you as we have

24、 done on so many occasions in the past.Translating .订单确认收悉，并在此致谢。订单确认收悉，并在此致谢。货物即将发出，并望于之前到达贵方。货物即将发出，并望于之前到达贵方。We have the pleasure to acknowledge the receipt of your Order/Indent No. , for which we are much obliged.The goods will be forwarded so as to reach you on or before as desired.Translating

25、贵方将如期收到装运通知贵方将如期收到装运通知。希望货物能按时到达贵方希望货物能按时到达贵方。 You will receive advice of shipment in due course.We hope they will reach you in good time.Translating 所有商品都（没）有现货所有商品都（没）有现货 We are very pleased to receive your Order No. 999 for shoes.All items are in stock/ out of stock.Translating Translating Translating 目前生产厂商无法满足对这一型号流行款式电视目前生产厂商无法满足对这一型号流行款式电视机的需求。机的需求。由于你公司坚持以在圣诞节前交货为条件，我公司深表遗憾，由于你公司坚持以在圣诞节前交货为条件，我公司深表遗憾，不能像过去多次供货那样供应这批不能像过去多次供货那样供应这批 货物。货物。The manufacturers are finding it impossible to meet current demand for this very popular