管家部第三季度工作总结

1、管家部第三季度工作总结 管家部第三季度工作总结 管家部第三季度工作总结 第三季度主要工作一、接待任务 第三季度中，班组完成各种大型的接待，分别有七月份高规格省政府的接待，八月份省军区的接待，九月分省外事与集团服务质量检查，以及各种的大型宴会。在各种的大型接待中，班组合理的安排人员，以及在广大员工停休的状况下出色的完成了各种的大型接待任务。二、培训工作 在第三季度培训中，在安全方面重点对员工的上下班途中的安全进行培训，比如交通安全、行车安全等，在其它的安全知识掌握中还对广大员工的毒品知识，消防知识，火场救援工作的知识重点进行的培训，保证酒店与员工的安全，在员工业务知识方面。在七月份开始对员工的基

2、础知识进行理论培训，再一次的进行巩固，八月份班对员工进行实际操作的现场培训。同时利用现场拍照制作成ppt的形式对员工进行再一次的工作改正。三、设备与保养 从七月份开始班组对工作安排作了较大的调整，增设晚班，这样一来保证了外围与大堂的保养力度。从七月份开始，一楼大堂地面循环保养三次下平均第月一次的全面保养，五楼地毯每月清洗一次，九月底前全面清浩餐饮包厢椅子二次。包厢地毯与地面二次，各个雪楼层通道地毯全面清洗一次6f29f，完成娱乐地毯保二次。在保养各个区域设备的同时，针对餐饮宴会现场的保洁，班组对每次的宴会后对湖南厅地毯进行吸尘与局部刷洗，保证该区域的干净度。四，经营节能举措 1要求班组员工树立

3、主人翁意识。不浪费酒店能源。做到人走关灯关空调。 2对班组易耗品进行回收再利用。对班组卷纸。钢丝棉进行回收，重新分卷使用。 3严格控制药水用量。要求员工按标准添加，杜绝浪费。 4、我班组有管理人员成立了质检小组，每周一对各个区域进行检查，并在班组会议上进行图文并茂的形式进行通报改正。 5、基层管理人员强化走动式检查管理，使其及时发现问题并能及时的待解决。 五、第四季度工作计划 1、制定年度设备的保养计划，接近年底，元月份前对整个酒店的地面全面保养二次，地毯二次。 2、制定年度考核方案，认真对每员工进行年终大考核。 3、从十月分开始班组员工的工资执行考核套档制度，依据员工的绩效考核结果与个人表现

4、进行调档，充分调动员工的积极性。4、做好年底销售任务，圣诞节与春节的销售工作。5、强化员工的技能的训练，保证员工年终考核的通过。6、强化员工的素养教育。培养员工的酒店意识。 扩大阅读：宾馆前厅部总台小组年度工作总结 宾馆前厅部总台小组年度工作总结 found(reexamine)201*yearjobsumsupcollective-totalstageofministryofantechamberoflimitedcompanyofhotelofshanghaigoldenhillthisyearisgoldenhillguesthousechangesthefirstyearafterma

5、king,belowthecarethatleadsinvariouspartycard,theyouthleagueorganizesguidebelow,totalstationgroupcombinesthereexaminejobplanofthebeginningoftheyear,reexamineactivityofbeforewasbeingsummedupafewyears,beganfollowingworkcontinuously,promotetheorderlydevelopmentofactivityof'ofdateofarea"theyouth

6、leagueintheround.one,takingservicedetailandservicequalityguesthouseseriouslyisserviceindustry,theserviceisthecorethatguesthouseworks,servehouseofperforativeyubineverytotheguestworksegment.astheimportantwindowofguesthouse,totalstationgroupknowsclearly,theguestisthefinalcommissionerthatservesquality.o

7、neofregardingtheyouthleagueof"ofgoldenhillareaasdate'atthesametime,totalstationgroupinsiststodogood"inroutine3meetings',whenencounteringaguestnamely,greetingofmeetingsmile,meeting,meetingiscommunicated.theserviceneedstosmile,casttotheguestfrombeginningtoendonlyinordertosmile,theser

8、vicejustfillsleaseoflife,theguestcanexperienceustodelivertheservicefromtheheart.andenterhotelwhentheguestwhen,guestofappellationofactive,enthusiastic,affectionately,thecommunicationofgreetingandlanguagemorepullclosethedistanceofweandguest.attentionofstaffoftotalinthejobstationiscollectedandbuildgues

9、thistorymaterialatordinarytimes,satisfytherequirementofguestindividuation.totalstationgroupisinahandasachild,fromdetailproceedwith,accomplishdetailservice,individuationservicetrulyintheservice.whentheguestisregistered,nurturanceoftotalstationstaffisadvertentthehabitofguestbirthday,ifjustmeetguestasi

10、thappensspendsbirthdayduringguesthouselodges,totalstationstaffsignsupforabranchintime,preparebirthdayflowertowaitfortheguestbythebranch,giveaguestasurprise.theonlineguesttobebeingenterednewly,totalstationstaffnotonlycenterofannouncementroomwuputsacustomer,returnkeepaneyeontheyareguestjoinreticle.tot

11、alstationstaffcarriessuchlittledetailnamely,letaguestgainsatisfactoryexperienceingoldenhillguesthouse.2,itiswiththeguestthis,innovationisfirst"yoursatisfaction,mypursuit',thisistotalstationgroupiswrittendowninthehead,engraveinawordintheheart.everyemployeeoftenreceivestotalstationgrouppossib

12、lyphoneofsuchanexteriorline,inquiry"howmuchistodaysyenlistprice?',thepersonthatdoesnotknowstillmaythinkisonelivesinnguest,notbeactually.totalstationstaffreceivesthistelephonecalleverytime,alwaysbenottireofitsaresolvedirritatedlytotheguest.accordingtothelifecharacteristicofbusinessaffairsgue

13、standhabit,totalstationgroupoffers"3fast'serve,registernamelyfast,theserviceisfast,balancethebooksisquick.serviceskilloftenstillisdiscussedeachotherbetweentotalstationstaffandtrytopopularize,ifextendtheserviceofvipguesttocommonguesttobeperfectedceaselessly,ceaselesssummary.theservicedoesnot

14、havefullstop,totalstationstaffholdsto"tobethis'withthepersoninservingaprocess,"3hearts'serves,namelyattentive,enthusiastic,patient'carriesout"toserveatpairoftrivialapersonengagedinsomeparticularpursuitsin.thearticleofguestlosing,totalstationstaffcontactsaguestactivelyandar

15、rangeexpresscompanytosendgoodsinguesthandassoonaspossible.totalstationstaffdevelopshisintelligenceanwisdomadequatelystill,perfectpairofcustomerservicewu.once,agermanguesttakestotalstandatrousers,pantsbagslidefastenerisbad,becausetheguestwantstowearthispants,hopeweassoonaspossiblerepair.washhousefm20

16、1*|pes201*|fifa employeealreadycameoffworkatthattime,piecestotalstationstaffissmallsawslidefastener,theknowhowthingsstandandfeelconfidentofhandlingthemintheheart,shecanberepaired,shewasusedonlydidnotfostercordialrelationsbetweenstatesto3minutesoftimeslidefastener,stillgaveavisitortrousersonthespot,t

17、heguestisveryhappy.3,thestandorfallthatextendsgroomeddomainguesthousetoservequality,theguestisapprobatedtowhatguesthouseserves,outeachemployeeatus.forthis,thepassengersourcethatantechamberministryalreadywasaimedatguesthouseformanytimesthisyearbeganantechambertorecieve,thetechnicalabilitythatcontrols

18、silverdrills,andcommentandappraiseofyoudatangassistantmanager,repassstandardoperatesexplain,maketotalstageeveryemployeecanfluentlynuncupativeoperationflow,undertaketheoperationofeveryemployeeisassessedagainnext,recordresult,groompostfulfiltotalstagereallyeveryemployee,letwrittenthemegillahsimplifica

19、tionsuchastheoperationflowthatgoup,simpleitsprogramischanged,thethingoftheprogramisstandardized.growingwhatemployeestrengthensineffectmanagementtogroomatthesametime,ifbein,ambulatediscovertheproblemistimelyinmanagementgroom.onthefoundationthatdoeswelltogroomdaily,thebranchcooperatesroundorganization,staffofarrangementtotalstationjoinsindustrialcompanygroupappointthe"thatbeginknowsrongmingch