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1、1. room reservations预订房间key sentences(重点句子)1id like to book a double room for tuesday next week下周二我想订一个双人房间。2whats the price difference?两种房间的价格有什么不同?3a double room with a front view is 140 dollars per night,one with a rear view is 115 dollars per night一间双人房朝阳面的每晚140 美元,背阴面的每晚115 美元。4i think ill take
2、 the one with a front view then我想我还是要阳面的吧。5how long will you be staying?您打算住多久?6well be leaving sunday morning我们将在星期天上午离开。7and we look forward to seeing you next tuesday我们盼望下周二见到您。8id like to book a single room with bath from the after-noon of october 4 to the morning of october 10 我想订一个带洗澡间的单人房间,10
3、 月 4 日下午到10 月 10 日上午用。9we do have a single room available for those dates我们确实有一个单间,在这段时间可以用。10 what is the rate, please?请问房费多少?11the current rate is 50 per night 现行房费是50 美元一天。12 what services come with that?这个价格包括哪些服务项目呢?13that sounds not bad at all ill take it 听起来还不错。这个房间我要了。14 by the way , id like
4、 a quiet room away from the street if the is possible顺便说一下,如有可能我想要一个不临街的安静房间。dialogue aa:room reservations good afternoonb:id like to book a double room for tuesday next week精品学习资料 可选择p d f - - - - - - - - - - - - - - 第 1 页,共 34 页 - - - - - - - - -精品学习资料 可选择p d f - - - - - - - - - - - - - - 第 1 页,共
5、34 页 - - - - - - - - -a:thats fine , sir a double room for tuesday, september12th , with a front view or rear view ?b:whats the price difference?a: a double room with a front view is 140 dollars per night,one with a rear view is 115 dollars per nightb:i think ill take the one with a front view thena
6、: how long will you be staying?b: well be leaving sunday morninga: that will be five nights, sirthank you very much,and we look forward to seeing you next tuesdayb: good thats all settled then good-bye a: good-bye dialogue ba:advance reservationscan i help you?b:yes,id like to book a single room wit
7、h a bath from the afternoon of october 4 to the morning of october 10a: yes, we do have a single room available for those datesb: what is the rate, please?a: the current rate is50 per night b: what services come with that?a: for50 youll have a radio, a color television, a telephone and a major inter
8、national newspaper delivered to your room everydayb: that sounds not bad at allill take it a:very good could you tell me your name, sir , please?b: yes, it is moore a: how do you spell it, please ?b: its m-o-o-r-e a:m-o-o-r-e and what is your address,please?b:it is 3600 montague boulevard,hattiesbur
9、g ,mississiippi39401 u saa: excuse me , sir, but could you speak a little more slowly,please?b:sure, no problem its 3600 montague boulevard ,hattiesburg ,mississippi 39401 usa have you got it?a:yes,so it is 3600 montague boulevard,hattiesburg ,mississippi 39401 u sab: thats right a: what about your
10、telephone number?b:(601) 264-9716 by the way , id like a quiet room away from the street if that is possible 精品学习资料 可选择p d f - - - - - - - - - - - - - - 第 2 页,共 34 页 - - - - - - - - -精品学习资料 可选择p d f - - - - - - - - - - - - - - 第 2 页,共 34 页 - - - - - - - - -a:a quiet room away from the street is pref
11、erredok well mail you a reservation card confirming your booking as soon as possiblewe look forward to your visitb:thank you and good-byea:good-bye words and expressionssettle v解决available a可得到的,有用的confirm vt 使坚定,认可mississippi n密西西比(美国州名)at the entrance 在门口key sentences(重点句子)15welcome to our hotel欢迎
12、光临。16so you have got altogether four pieces of baggage?您一共带了4 件行李,是不是?17 let me have a check again让我再看一下。18the reception desk is straight ahead接待处就在前面。19after you , please你先请。20excuse me , where can i buy some cigarettes?劳驾。我到哪儿可买到香烟?21there is a shop on the ground floor一楼有个商店。22it sells both chines
13、e and foreign cigarettes在那儿可买到中国香烟和外国香烟。23can i also get some souvenirs there?也可以买到纪念品吗?24there is a counter selling all kinds of souvenirs有个柜台出售各种各样的纪念品。25excuse me ,where is the restaurant?精品学习资料 可选择p d f - - - - - - - - - - - - - - 第 3 页,共 34 页 - - - - - - - - -精品学习资料 可选择p d f - - - - - - - - - -
14、 - - - - 第 3 页,共 34 页 - - - - - - - - -劳驾,请问饭厅在哪儿?26we have chinese restaurant and a western style restaurant which one do you prefer ?我们有中餐厅和西餐厅,你愿意去哪个?27id like to try some chinese food today今天我想尝尝中国菜。dialogue a(a car pulls up in front of huatian hotel and a doorman (a) goes forward to meet the gu
15、ests b and c, opening the door of the car for them)a:good evening , sir and madam welcome to our hotelmr bell (b): thanks good evening a:(opening the trunk, taking out the baggage and looking at the name on the baggage tags)im the doorman, sir so you have got altogether four pieces of baggage?b: er
16、maybe five , margaret (c)?a:five?oh, sorry let me have a check againc:oh,no,henry always poor memory!weve got only fourb:i see (to the doorman) sorry ,boy youre right four pieces a: never mind , sir the reception desk is straight aheadafter you ,pleaseb:yes,thank you dialogue ba: excuse me where can
17、 i buy some cigarettes?b: there is a shop on the ground floor it sells both chinese and foreign cigarettesa:can i also get some souvenirs there?b:yes,sirthere is a counter selling all kinds of souvenirsa: by the way , where is the mens room?b:there is one at the end of the corridora:thank you b: you
18、 are welcomedialogue ca:excuse me ,where is the restaurant?b: we have chinese restaurant and a western-style restaurantwhich one do you prefer?精品学习资料 可选择p d f - - - - - - - - - - - - - - 第 4 页,共 34 页 - - - - - - - - -精品学习资料 可选择p d f - - - - - - - - - - - - - - 第 4 页,共 34 页 - - - - - - - - -a:id like
19、 to try some chinese food todayb: the chinese restaurant is on the second floora: what are the hours at the restaurant?b:breakfast 6 30 to 9 00 am;lunch 11 30 amto2 00 pm; dinner 5 30 to 9 00 p ma:thank you b: youre welcome words and expressionscigarette n香烟、纸烟souvenir n纪念品,纪念物corridor n走廊3at the re
20、ception desk 在接待处1key sentences(重点句子)28i want a double room with a bath我要一间有浴室的双人房。29how much a day do you charge?每天收费多少?30it is hundred yuan a day including heating fee, but excluding service charge一百元一天,包括供暖费但不包括服务费。31its quite reasonable收费十分合理。32how long do you intend to stay in this hotel?您准备住多久
21、?33have you got through with the checkin procedure ?你是否已经办妥住宿登记手续?34 can i book a single room for my friend beforehand as he will arrive in shanghai tomorrow morning?我能为我的朋友预订一间单人房吗?他将于明天早上到达上海。35would you mind filling in this form and pay a hundred yuan in advance for him请填好并预付一百元钱。36this is a rece
22、ipt for paying in advanceplease keep it 这是预付款收据,请收好。37have you any vacant(spare ) room in the hotel?旅馆里有空余房间吗?精品学习资料 可选择p d f - - - - - - - - - - - - - - 第 5 页,共 34 页 - - - - - - - - -精品学习资料 可选择p d f - - - - - - - - - - - - - - 第 5 页,共 34 页 - - - - - - - - -38sorry , we have no vacant (spare ) room
23、for you but i can recommend you to the orient hotel where you may get a spare room对不起,我们已经客满了。但是我可以介绍您去东方饭店,那里有空余的房间。39good afternoon, my room number is 321 any mail for me?下午好!我的房号是321。有我的信吗?40 yesyou have two letters and one telegram, also a message was left by a lady before one hour 有的。您有两封信和一封电报
24、,一小时前有一位小姐来电话留言给您。41ill mail a letter to usaby airmail 我要寄一封航空信到美国。42how much do i have to pay for you?我要付多少钱?43a letter generally mails to americaeurope africa by airmail first 20 grams is 20 yuan 通常一封寄到美国、欧洲、非洲的航空信,20 克收费 20 元。dialogue a(a:receptionist b : guest)b: i want a double room with a bath
25、how much aa day doyou charge?a: it is a hundred yuan a day including heating fee but excluding service chargeb:its quite reasonablea:how long do you intend to stay in this hotel?b:i shall leave in a fortnight(half a month)a:have you got through with the checkin procedure ?b:oh,yes,im going to fill i
26、n the form of registration right nowcan i book a single room for my friend before hand as he will arrive in shanghai tomorrow morning?a:sure here is the form for reservationswould you mind filling in this form and pay hundred yuan in advance for himb:all right this is one hundred yuan to pay for my
27、reservationa:thank you this is a receipt for paying in advanceplease keep it dialogue bb: have you any vacant(spare ) room in the hotel?a:sorry ,we have no vacant( spare) room for you but i canre commend you to the orient hotel where you may get as pare roomb:that sounds very good!can i book the pla
28、ne ticket( train ticket ,ship ticket )here ?a:please go to the caac office to book your plane ticketif you want to book your train ticket or ship ticket,youd better go to the shanghai international travelservice精品学习资料 可选择p d f - - - - - - - - - - - - - - 第 6 页,共 34 页 - - - - - - - - -精品学习资料 可选择p d f
29、 - - - - - - - - - - - - - - 第 6 页,共 34 页 - - - - - - - - -b: could you tell me how many kinds of rooms do you have?a:there are single rooms, double rooms , suites and deluxe suites in our hotel every room is equipped with a bat hand a telephoneb:oh,i see thanks a:you are welcomedialogue c(a: guest
30、b : receptionist )a:good afternoon ,my room number is 321any mail for me?b:yesyou have two letters and one telegram, also a message was left by a lady before one hour a:let me see who called? i have to make a phone call will you get me the party?here is the numberb: okwait for moment he re is your p
31、artya: thank you ill mail a letter to u s aby airmail how much do i have to pay for you?b:a letter generally mall to america- europe- africa by airmail first 20 grams is 20 yuan each additional 20grams is 15 yuana:oh,i see thank you very muchwords and expressionsheating fee 供暖费exclude vt把 排除在外reason
32、able a(价钱)公道的,不贵的fortnight n十四日,两星期procedure n过程,步骤,程序checkin procedure 住宿登记手续registration n登记,注册deluxe suites 豪华套房4. at the reception desk 在接待处2key sentences(重点句子)44yes, we do have a reservation for you对了,我们这儿是有您预订的房间。45would you please fill out this form while i prepare your key card for you?请您把这份
33、表填好,我同时就给您开出入证,好吗?46what should i fill in under room number?“ 房间号码 ” 这一栏我该怎么填呢?精品学习资料 可选择p d f - - - - - - - - - - - - - - 第 7 页,共 34 页 - - - - - - - - -精品学习资料 可选择p d f - - - - - - - - - - - - - - 第 7 页,共 34 页 - - - - - - - - -47ill put in the room number for you later on过会儿我来给您填上房间号码。48you forgot t
34、o put in the date of your departure您忘了填写离店日期了。49and here is your key,mrbradley your room number is 1420给您房间的钥匙,布拉德利先生。您的房间号码是1420 。50it is on the 14th floor and the daily rate is90房间在 14 层,每天的房费是90 美元。51 please make sure that you have it with you all the time请务必随时带着它。52 my business negotiation has p
35、rogressed much more slowly than i had expected我的业务谈判进行得比我原先预料的慢了许多。53 i wonder if it is possible for me to extend my stay at this hotel for two days我想知道是否可以让我在这儿多呆两天。54ill take a look at the hotels booking situation我来查看一下本店房间的预订情况。55im glad that well be able to accept your extension request 很高兴我们有办法
36、接受您延长住宿的要求。56 but im afraid that it will be necessary for us to ask you to change rooms for the last two nights 不过,恐怕最后两天我们得请您搬到别的房间去。57 we have already let your room to another gentleman我们已经把您住的房间租给了另外一位先生。58 thats no problem at all没问题。dialogue aa: good morning , sir can i help you?b:good morning !
37、i have a reservation for a single room with a bath herea: may i have your name, sir, please?b:bradley ,john bradley a:just a moment , sir, while i look through our listyes,we do have a reservation for you, mr bradley would you please fill out this form while i prepare your key card for you?b:yescan
38、i borrow your pen for a minute, please?a:sure here you are 精品学习资料 可选择p d f - - - - - - - - - - - - - - 第 8 页,共 34 页 - - - - - - - - -精品学习资料 可选择p d f - - - - - - - - - - - - - - 第 8 页,共 34 页 - - - - - - - - -b:what should i fill in under room number?a: you can just skip that ill put in the room numbe
39、r for you later onb:(after he has completed the form) here you arei think ive filled in everything correctly a: let me see name, address , nationality ,for war ding address, passport number,place of issue , signature and date of departureoh,here,siryour forgot to put in the date of your departure he
40、re let me fill it in for youyou are leaving on?b:ocrober 24 a:now everythings in orderand here is your key,mrbradley your room number is 1420 it is on the14th floor and the daily rate is 90here is your key card with all the information on your booking, the hotel services and the hotel rules and regu
41、lations on itplease make sure that you have it with you all the timeyou need to show it when you sign for your meals and drinks in the restaurants and the barsyou also need to show it when you collect your key from the information deskb: okill take good care of ita: and now if you are ready,mrbradle
42、y , ill call the bell-boy and hell take you to your room b: yes, im ready thank you a:i hope you enjoy your stay with usb:ill try dialogue ba:good morning !can i help you?b:good morning ! im mrdoug lass in room 1208 my business negotiation has progressed much more slowly than i had expectedthis make
43、s it necessary for me to stay on here for another dayi wonder if it is possible for me to extend my stay at this hotel for two days a: ill take a look at the hotels booking situation yes, sir,im glad that well be able to accept your extension request but im afraid that it will be necessary for us to
44、 ask you to change rooms for the last two nights you see, we have already let your room to another gentle-man is that acceptable to you?b: yes, thats no problem at alla: let me see room 1111 will be vacant how about room1111?b:that is fine a:when would you like to move tomorrow?b: i dont knowa:the n
45、ew occupant will be checking in a little after twelveb: that means i have to move out before 12 let me see ill be leaving for the negotiation at 930 tomorrow morning and i will not be returning to the hotel until sometime in the afternoon so im going to have to do it before i go to the negotiation w
46、ell,i think i will move at 9oclock精品学习资料 可选择p d f - - - - - - - - - - - - - - 第 9 页,共 34 页 - - - - - - - - -精品学习资料 可选择p d f - - - - - - - - - - - - - - 第 9 页,共 34 页 - - - - - - - - -a: good i will send a bellboy to your room and help youwith your luggage at 9 oclock and please remember to bring your
47、 key card to the reception desk when you pass it tomorrow so that i can change the room number on itb:i will thank you very mucha:goodbye words and expressionsnationality n国籍forward v发送,寄发for warding address 转投地址passport n护照place of issue 发照地点signature n签名departure n离开regulation n规章,规定,条例negotiation
48、 n谈判;磋商extension n延长日期5. the bellman 应接服务员key sentences(重点句子)59is this everything, sir?这是全部东西吗,先生?60heres the light switch这是电灯开关。61heres the closet and theres the bathroom这儿是壁柜。这儿是洗澡间。62 will there be anything else, sir ?还有什么事吗,先生?63 well, if you need anything else,please call room service噢,如果你有什么事,
49、请叫房间服务。64 let me help you with your luggage我来帮您拿行李。65its very kind of you to do so你这样做使我很感激。66whats your room number, please ?请问您的房间号码?精品学习资料 可选择p d f - - - - - - - - - - - - - - 第 10 页,共 34 页 - - - - - - - - -精品学习资料 可选择p d f - - - - - - - - - - - - - - 第 10 页,共 34 页 - - - - - - - - -67 and by the w
50、ay, could i have a look at your room card?顺便问一句,我可以看一下您的房卡吗?68how do you like this room?您觉得这个房间怎么样?69its also quite spacious房间也很宽敞。70 do you mind if i put your luggage by the wardrobe?我把您的行李搁在衣柜旁边好吗?71by the way , could you tell me about your hotel service?顺便问问,你能不能给我讲一下宾馆服务的情况?dialogue abellboy : i
51、s this everything, sir?visitor : yes, thats everythingbellboy :follow me ,please visitor : thanksvisitor : oh, can you change a twenty?f c: yes, sirvisitor : three fives and five ones, pleasefc:yes, sirbellboy : here we are , sirheres the light switchvisitor : finebellboy : heres the closet and ther
52、es the bathroomvisitor :great ! i want to wash upbellboy : will there be anything else, sir?visitor :no,thanks i think im okbellboy :well,if you need anything else,please call room servicevisitor : thank you here you are dialogue b(a: bellman b : mr and mrs smith)a: good afternoon , sir and madam im
53、 the bell man hereb:good afternoon a:very nice to see you here let me help you with your luggage精品学习资料 可选择p d f - - - - - - - - - - - - - - 第 11 页,共 34 页 - - - - - - - - -精品学习资料 可选择p d f - - - - - - - - - - - - - - 第 11 页,共 34 页 - - - - - - - - -b:its very kind of you to do soa: whats your room numb
54、er, please?and by the way , could i have a look at your room card ?b: oh, yes this morning my secretary made a reservation and filled in the registration form for me he told me that my room number was 302a:i see now please follow me(after entering the room)a: sir and madam , how do you like this roo
55、m ? its just facing the shanghai gymnasium its also quite spaciousb:its very cozy i like it very mucha: do you mind if i put your luggage by the wardrobe?b: its ok thank you very mucha: sir and madam , if you need something, just call me over the phone or press the button over theredialogue c(when m
56、e bell man is leaving the room,mrbrown asks him to introduce something about their service)a:by the way ,could you tell me about your hotel service?b: certainly sir our hotel is a modern garden hotel of three star grade consisting of a group of three storied octagonal buildingsthe hotel possesses 19
57、9 internationalstand arddouble rooms, 4 suites and 2 deluxe suites all of the mare wellfurnished a:how about other services?b: available at the hotel is a variety of chinese,japanese and western food restaurants,in addition to a complete set of service facilities including ballroom , physical fitnes
58、s center , squash, billiard room , beauty salon , sauna , swimming pool , bar , shopping arcade and taxi service,etca:it sounds greatid like to have a brochure of your hotelwhere could i get one?b:you can get it from the reception deskif you dont mind, ill come up again and offer you one a:goodthats
59、 very kind of youby the way ,what about the daily service hour of the dining room ?b: from 7 00 a m till 10 00 p m,nearly serving all day longa:when will the bar and cafe open?b:from 3 00 pmtill midnight and then ,you might keep your valuables at the hotels vault a:you give very good service in your
60、 hotel thank you a lotwords and expressionsfc=front desk clerk 前台职员精品学习资料 可选择p d f - - - - - - - - - - - - - - 第 12 页,共 34 页 - - - - - - - - -精品学习资料 可选择p d f - - - - - - - - - - - - - - 第 12 页,共 34 页 - - - - - - - - -shanghai olympic hotel 上海奥林匹克饭店gymnasium n体育馆spacious a宽敞的cozy a舒适的wardrobe n衣橱,衣柜c
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