餐厅服务常用英语PPT课件

1、1情境情境1客人进入餐厅（已预订）引领客人就坐（吸烟区）请客人就坐为客人点菜（介绍特色）为客人上菜为客人餐间服务为客人结账（用信用卡）向客人道别第1页/共44页客人进入餐厅客人进入餐厅Good afternoon, Sir (MissMadam), how many of you? Hello, do you have a reservation? What would you prefer, somking or non-smoking area?l Good moring . Tow people.l Yes. Window seat.l Smoking area, thank you.第

2、2页/共44页 Please wait a minute. Your table will be ready soon. This way please.( Please follow me) Sir( Madam), is this table OK for you?l OK. Please quickly.l OK.l Its nice. Thank you.第3页/共44页 Please have a seat. What kind of tea do you want? We have Longjing, herbal tea花草茶, Oolong tea and black tea.

3、 This is our menu.( Please have a look at our menu frist.)请客人就坐请客人就坐lBlack tea. Please.l Thanks. Let me see.第4页/共44页为客人点菜为客人点菜 Excuse me Sir/Madam, may I have your order now? Yes, Sir. Do you like Chinese food? Our restaurant provides Shanghai cuisine( Beijing cuisine, Sichuan cuisine, Cantonese cui

4、sine粤菜, and dishes cooked in countryside style)l Yes. Could you recommend us something ?第5页/共44页 Our specialties are Sichuan Cuisine, would you like to have a try? If you like spice food, we have Shredded Pork with Spicy香辣 Garlic蒜 Sauce酱, Spicy Fried Chicken.l Yes. I take Spicy Fried Chicken.l Could

5、 you recommend something special?第6页/共44页 Fried Yellow Croaker炸黄花鱼 in Squirrel Shape looks like a squirrel松鼠. It tastes sweet and sour, and it is crispy outside and tender inside.l Anything else?l Thats a good idea. 第7页/共44页 Would you like some soup? We have Fish Head Soup, Chicken Soup, Duck Soup,

6、Egg Soup. Excuse me, do you want anything else for your dinner( breakfast/lunch)?l Egg Soup, please.What do you want for dim sum?l Yes. Do you have dim sum点心点心? 第8页/共44页We have Small Steamed Bun蒸小笼包, Spring Rolls, Glutinous Rice Dumpling in Sweet Rice Wine, Shrimp Wonton虾仁儿馄饨.l We will order Shrimp

7、Wonton, please.第9页/共44页 OK, Your order isWhat drink do you like, we have Maotai, Wu Liang Ye, Shui Jing Fang, Shaoxing Rice Wine, beer, fruit juiceWhich one do you like?l Beer, Tow bottles, please.That s enough/ These all right. Thank you.第10页/共44页Would you like to use chopsticks or knife and fork?l

8、 We use chopsticks, please.第11页/共44页This is your drink. Please enjoy.Would you like some ice?l Yes, thanks.This is your cold dish, please enjoy.May I serve hot dishes for you now?l OK, please.第12页/共44页Sorry to keep you waiting .This dish isl Thanks.Sir (Madam) .Here are all you ordered. Please enjoy

9、.第13页/共44页 How do you like the food?l Yes, they are all delicious.May I collect the used dishes? And this dish free from our restaurant for you. Hope you like it.l Thanks.You are welcom.第14页/共44页Can I help you?/what can I do for you?Sir ,this is your bill. How would you like to pay for your bill,by

10、credit card or by cash?Please sign here.l I will pay the bill.l Credit card.第15页/共44页Hope you had a nice dinner.Thanks. Hope you visit us again.Hope you have a good time during the World Exposition世博会.l Thank you . Bye.l I will enjoy, thanks.第16页/共44页第17页/共44页Do you have a reservation? We will arran

11、ge for you .What would you prefer, somking or non-smoking area?l Good Evening. One man.l I am afraid not.l No Smoking area, thank you.第18页/共44页 Please wait a minute. Your table will be ready soon. Sorry to keep you waiting for so long. Please follow me.l OK.第19页/共44页 Please have a seat. What kind of

12、 tea do you want? We have Longjing, herbal tea, Oolong tea and black tea.Please have a look at our menu first.n 请客人就坐请客人就坐l Longjing tea. Please.l Thanks.第20页/共44页l Sure. I want to order Roasted Duck, Tomato and Egg Soup and a bowl of Steamed Rice. Excuse me, Roasted Duck will about 40miuntes, is it

13、 ok? The whole duck may be too much. May I suggest a half?l Thank you. You are so kind.第21页/共44页 Would you like some dessert? We have cheesecake, ice cream, chocolate pudding and jelly果冻.l chocolate pudding. What drink do you like, we have red wine, white wine, both with sweet flavor or not.l Do you

14、 have soft drink?Certainly, we have Fresh Water-melon juice, Apple juice, Orange juice.l Orange juice. Thanks.第22页/共44页 OK, Your order isl Kinfe and fork, please.第23页/共44页Sorry to keep you waiting .This dish is Roasted Duck. Here are all you ordered. Please enjoy your dinner.l Thanks.I am very sorry

15、. I just talk to the chef. Your dish will be ready soon.l Excuse me, waitress. Please quickly. I will go by plane.第24页/共44页l Excuse me, waitress.What s the matter, Madam? I am awfully sorry, I will change one for you right now.l The soup is too salty.l Thanks.第25页/共44页Do you want something else when

16、 you are waiting, as a little present from our restaurant？l Thanks.Here is free fruit from our restaurant for you. Please enjoy it.第26页/共44页Can I help you?/what can I do for you?Sir ,this is your bill. How would you like to pay for your bill, by credit card or by cash?l I will pay the bill.l Cash.l

17、Excuse me, waitress. 第27页/共44页The total 380RMB. Thank you.Take you 400RMB. Please wait a minute.Maam. This is your change and receipt.Thanks , but we dont take tips here.This is what we should do.l 20RMB is your tip. l Thank you for your good service.第28页/共44页Goodbye. We look forward to seeing you a

18、gain.Enjoy your stay in Shanghai .Hope you had a nice dinner.Thank you for your cooperation.Hope you provide good suggestions for our restaurant.l Your service is nice. I will come again.l I will, thanks. Goodbye.第29页/共44页第30页/共44页客人进入餐厅客人进入餐厅Good morning, Miss, how many of you?Do you have a reserva

19、tion?l Good morning . Three people.l Yes. Private Room雅间雅间.第31页/共44页 Please have a seat. What kind of tea do you want? Of course. How many do you need?n 请客人就坐请客人就坐l We are not used to drinking tea. Do you have mineral water? l Three , please.第32页/共44页 Please have a look at our menu. Ill return in a

20、few minutes to take your order. l Yes. We want to order cold dish is Sliced Boiled Chicken切片鸡切片鸡 , hot dish is Stir-Fried Shelled Shrimps炒虾仁炒虾仁 .第33页/共44页l We want to order more. Could you recommend some special ?l It sounds good. Ill take it.l Tow bowls of noodles.第34页/共44页l Excuse me. We also need

21、 Room Service.l Room 908 , an American breakfast. Thanks.l By the way, please send it before 10A.M. Would you like to order anything else?l Thats enough.第35页/共44页 OK, Your order isl Only knife and fork, please.第36页/共44页 Excuse me . This is your hot dish. Its our restaurants specialty-Stir-Fried Shel

22、led Shrimps, it tasted better with vinegar. Excuse me. This is your cold dish and mineral water. Please enjoy it. May I service hot dish for you now? l OK. Thanks.l Thanks. It tastes delicious.第37页/共44页 By the way. Would you like to be served separately?l Thanks. Its a good idea. Your dish is all he

23、re and the American Breakfast also has been sent to Room 908. Please enjoy.第38页/共44页 What can I do for you? Since you stay our hotel ,you may sign your bill. Please give me your keycard.l I will pay the bill.l Thanks . Here you are.l Excuse me, waitress. Miss ,this is your bill.Please sign the bill.第39页/共44页 What can I do for you?l Excuse me, waitress. l I lost my cell phone in here when I had breakfast. Could you help me look for it? Certainly. Let me ask