酒店《初次拜访》培训活动纲要

1、A HOTELXXX大酒店TRAINING ACTIVITY OUTLINE培训活动纲要Task 任务：In itial Sales Call初次拜访Code 序号： OH-SM-CS-D001Objectives 目的： At the end of this session, each trainee will be able to1. How to make in itial sales call.如何作初次拜访。2. Howt o select the information for the initial sales call.如何为初次拜访选择信息。Standard 标准： Refe

2、r to S&P参照标准与程序Resources 培训器材：Handout培训资料 ,Flipchart白板,Method培训方式Training Steps 培训步骤Time 时间n troducti onShow “说明从此课所能学到的内容目标10mi n介绍Prepare on FlipChart准备白板Con te nts课程Expla in讲解Dem on stratio n演式Roll Play角色扮演CritiqueThe course should be divided into three parts:课程可分为三部份：1. Determ ine the acco u

3、nt.确认客户。2. Select the concern in formatio n.选择获取相关信息3. How to make a appo in tme nt50min如何预约4. Make valid in itial sales call.20mi n拜访客户。The purpose of lear ning this sessi on is pla n oursales activity, make it meanin gful.学习本结课的目的在于使我们的销售行为有方案40min性，有意义。Show the steps of doing the in itial sales c

4、all,and prepare each step on the flip chart.依条讲解有关此节课的每个话题，并将每一步骤展现有白板上。The trainer prese nts a typical in itial salescall ， and then critique.训导师展示一个典形的初次拜访，并组织评估。Every two pers on as a group, and suppose a10min '评估situati on to do a in itial sales call practice.Summary总结After each roll play, critique. 每两位学员分为一组，自选 题目做一个有关于初次拜访的练习，并评估。At the end of each roll play, the trainer should give a summary critique, and rema nd the stre ngth and weak ness of each one.在每一组练习结束后，训导师应进行评估，指出练 习 中的优点，同时指正需要改良方面。1. Ask questi on and have participa nt explai n